...BUS/211 May 2, 2015 Jason Clark The salon owner resides at the head of the organizational chart. While specific day-to-day responsibilities vary based on the individual salon, the owner primarily concerns herself with customer service, human resources and financial details. The salon owner makes hiring, marketing, property, inventory and design decisions, while staying involved in staff licensing and business certification requirements. If the salon owner is a licensed cosmetologist, she also styles hair and executes other beauty processes for which she is appropriately trained. Reporting to the salon owner, a salon manager provides orientation to the salon staff, explaining operational procedures and functions, which are based on company policy. The manager works with staff members to improve performance and ensure quality service while maintaining cleanliness and customer satisfaction. In cooperation with the salon owner, the manager also analyzes personnel records, requisitions supplies, participates in disciplinary procedures and assists in resolving customer complaints. Hairstylists, nail technicians, color specialists, and makeup artists commonly work as peers within a salon, reporting to the manager, though some organizations have senior and junior-level stylists or technicians, based on experience or tenure. Each performs his own specialty service and recommends the services his peers provide, as his customers require. A salon receptionist reports to the salon's manager...
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...are many ways to find a stylist or a creditable salon but I will list only three: research, word of mouth and walk-in. Yeadon Lee, T wrote a paper on how having the right dynamic and people in place managing the salon is a great way of starting to bring in customers. You can start by searching on the internet There are also certain websites you can look up that will help you. If you are an amateur to actually researching for a salon my advice is to start with those websites that tell the business owner how to bring in the customer. This can be a good help to you during your search. You will be able to read the techniques they are giving them to have and make a chart and compare to see if they are actually following their advice. Make sure if there is a website for the salon you go on there and check their ratings and customer comments. This is a great way to know what type of enviroment there is without stepping a foot in the door. Making phone calls is another way of researching check their professionalism just through the phone see if that draws you in. Calling also gives you the opportunity of seeing if the stylist has a portfolio online or in hand that you can view to see their workmanship. By calling you can also find out if you have the possibility of having a licensed cosmetologist or a apprentice doing your hair. Friends are another great research tool you can find out if they know the stylist or have heard of the salon. Word of mouth is a better way to put it, this...
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...Human Resources- Staffs Strengths: La Belleza Salon and Spa salon has 9 staffs. This indicates that the salon is not that big compared to known salons like Bench Fix, Davids’ salon and other salons who has branches in different cities. With this, having only 9 staffs is easy to manage and to communicate with staffs and the manager. The salaries expense is not that big as well because the salon has few staffs. Weaknesses: For the information that the market of the salon to where it is located consists of 8,000 residences living in that subdivision. Therefore, the salon doesn’t have enough staffs to handle with the market people they have. They will have hard time handling the customers especially when customers are coming in and out continuously. The customers won’t be patient enough to wait for their turn since the salon is new. * Physical Resources- Location Strengths: La Belleza Nail and Spa salon is new, so basically their equipments are also new. The furnitures and the interior of the salon are fresh so people would love to visit and try their services. Renovation is not needed. The salon is located inside a mall in village, we can tell that the rent expense would not cost much compared if they have their own establishment. Weaknesses: The salon is located inside the mall of the subdivision, so basically homeowners and residents are the one who will visit and be able to see the salon. The market people are 8,000 and it is not sure that...
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...Most unprofessional hairdresser I've ever been to. I was coming home from college and needed my hair done desperately. I reached out to her to see if she would notify me if she had any spots to open up because she was booked. She told me that she was cancelling someone's appointment who didn't call to confirm and that I could have their 3:00 spot. I texted her the night before to let her know I had arrived in Atlanta and that I would still be coming. The day of, I called 15 minutes in advance to tell her I was coming. When I got there my mother had spoken to her to see what the time wait was. She also asked if there was any specials for college students. I was getting a basic sew-in, which is listed online as $100 including shampooas a service, but the college discount price is $85. I thought perfect, I'm saving money! I waited for a few minutes until she was done with a girl who was currently in her seat. A girl approached me as daisy was finishing up a client, so that she can begin braiding me. I told her that I needed my hair shamppoed first. She overall did a half job becaue all of my hair was not completely saturated. I did not mention this. I continued on to the chair to be blow dried. After just a few minutes, she unplugged the blow dryer as if she was done. I asked her could she go back through the middle. She replied "You have too much hair", throwing her hands up and said that she was about to go eat. I said "your'e about to go eat?" She said yes, and walked off. Flabbergasted...
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...Muy Buenos días autoridades de nuestra querida Institución De la Cruz. Mi nombre es Andrea Puch, representante del Partido UNES, lista número 2 y estoy aquí porque deseo contar con tu apoyo para lograr todo lo que tenemos planificado para ti y así poder beneficiarlos a cada una de esas voces que durante todo este tiempo me brindan su súper confianza. Por ello, te invito a involúcrate junto con mi equipo UNES LISTA 2 y para ello desean saber bien de que se trata. ¿Verdad? Nuestro plan está organizado en 4 aspectos fundamentales y podamos todos entenderlo, bien tenemos: Aspecto académico, aspecto recreativo, aspecto espiritual espiritual y el aspecto de salud y medio ambiente. Que importante es demostrar a través de hechos las capacidades que hemos desarrollado durante todos estos años. Yo estoy en 4to año de secundaria y sé que leer es fundamental para enriquecer nuestros conocimientos, por ello como candidata al municipio propongo tres grandes pilares en este rubro: -Campaña “DONA TU LIBRO”: Consiste en un banco de libros donde llevarán los libros que ya leyeron para intercambiarlos entre sí. Para que haya más variedad y no se gaste dinero. -También una convocatoria a los padres que ejerzan una reconocida carrera profesional para que les explique a los alumnos sobre su carrera, su trabajo, su visión, sus metas, etc. Con esto queremos que los alumnos se motiven a elegir la carrera que realmente desean y contar con una primera idea de saber que para tener éxito en...
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...to find the stranger. He stood there thinking of what he was going to tell his mother about what happen with his phone. He then walked to the hair store to buy the products that his mother sent him to buy. “Good evening Mrs. Pet, I’ll like a shampoo and a conditioner for my mother please,” He ordered as he stepped into the shop. As Mrs. Pet looked at him she knew something was wrong but he told her nothing. She then gave him the shampoo and conditioner and told him he’ll be alright. He then walked out and headed off to his mother’s hair salon. By that time his mother started to call his phone the stranger then answered it and told his mother about what happened. “Miss I can see that this is your son’s phone, but I borrowed it for a call and got lost in the crowd at the pedestrian crossing,” The stranger said. The boy’s mother then told him that he could bring the phone to her hair salon. When the boy reached the salon he didn’t know how to tell his mother about the phone. As he was about to open his mouth he saw the stranger who took the phone. The stranger then apologized to him about the misunderstanding and then handed him his phone. As the phone reached his hand he wondered how the stranger knew where he was, he smiled and then thanked the...
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...(Working hours today: 10:00 A.M. to 8:00 P.M.) 05/22- Today my boss Mark Vu had a request, he and his wife Nancy Vu decide they want to remodel the nail salon by working on the ceiling. They show me the best and affordable ceiling tiles to choose from. In this case, if I were to open my own salon, the tiles would be a great choice due to the durability and life span of tile has. Of course, throughout the day as a nail technician, I was working with customers along with the other technicians. (Working hours today: 10:00 A.M. to 10:00 P.M.) 05/23- Today is Tuesday, Mark and Nancy finally decided they want to install all new lights for the salon, the salon was closed a little earlier than usual. Our goal was to complete the ceiling along with installing the lights. After completing my tasks, I closed the financial book, making sure every technician numbers and my boss numbers are correct....
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...Gene Juarez Salon- Hair Coloring Appointment Gene Juarez Salon is a high end salon with many locations throughout the Pacific Northwest. They provide salon and spa services. They offer hair, manicure, pedicure, skin care, massage and body care, makeup, and bridal services for women. The company also provides haircut, hair color, manicure, pedicure, and cleanse and restore facial services for men. This specific day was to evaluate their hair coloring services for women. There a quite a few potential fail points in Gene Juarez’s Service Blue Print: 1. No Parking Spots 2. Front desk 3. Reservation System Down or Appointment not made correctly 4. Wait time and Reception area 5. Bill accuracy 6. Adequate consultation 7. Cut, Color, and Style The parking situation at Gene Juarez is a potential fail point. Because of the location of the Salon being in Redmond Town Center there is a risk for being no parking spots or long waits in the parking lots. The Redmond Town Center is home to approximately 100 stores and a Microsoft location nearby. Parking is tough to find and could potentially lead to late clients or clients getting fed up and leaving altogether. Another potential fail point is the customer service given at the front desk. The Guest Service Representatives at Gene Juarez are the first (and last) people you see in your visit to the Salon. The front desk team is the heart of the business and the soul of customer service. A bad experience at...
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...This summer I have had the pleasure of working for Salon smart Hair studio located in a busy residential shopping center in Salisbury, Maryland. The salon offers many different affordable services such as, haircuts, hair coloring, hairstyling, body waxing, eyebrow shaping and a long line of professional beauty products for men and women. The current owner and operator is Ms. America Llamas. Ms. Llamas has been a business owner for over ten years. The salon was previously owned and operated by two other joint business partners under the name Salon “Evolutions”. However after some trying years the partner parted ways and Ms. Llamas rename the company Salon “Gorgeous”. The company currently has a total of ten license stylists and two receptionists. Eight of the stylists are compensated on a commission base model. Under this model the stylist receives 55 percentage of what she brings in. The other two stylists use the booth renter model. They pay a certain amount of money each week for their space. Both receptionists are paid by the hour. After numerous conversations with the staff, each seems content for now with how they are compensated. Each employee plays a vital role in the company success. The stylists are responsible for the care and satisfaction of her clientele, as well as, the daily cleanliness of the salon. While the receptionists are responsible for client check-ins, booking appointments, appointment reminder calls, collecting payment, the daily laundry and inventory...
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...JCPenney Salon Closure Sitting in the chair that spins in a full circle, with mirrors all around you, wearing a cape that makes you feel like a super hero, you study your hair and wonder what should you do to it? Should you cut it? Color it? Do the same thing; something different? Make it extremely colorful or something natural? These are the questions the stylists at Marquette JCPenney Salon thought they only had to answer that day. Working another busy, talkative, and creative day these intense, hardworking stylists had to answer the question of what do we do next? The place they have worked at for 24 years are closing their doors; leaving them with a million things going on in their mind. Questionings are exploding, words are flying, tears are falling, and hugs are happening. What will we do? Every day you have decisions to make about your life. These women had the same routine of coming to work every day, to the same place, opening the black glass doors and turning into the salon that had god awful red walls and the tacky wood floors that must of came out of the dollar store. They loved what they did, did they love the clients that want to make their hair look like a celebrity even though it wasn’t possible. They joked about leaving this place and doing something different but never did they think they were going to have to act on this. Never thought that day would happen that we actually had to make a decision and do something when they are shutting the door to our life...
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...Happy Women Salon & Skin Care and Facial was established on October 10, 2007. It was originally located in Old Al Ghanim and recently moved to Bin Mahmoud to strategically position itself in the heart of its market. With over 6 years of experience, the concept is to come up with a salon that will cater to every woman’s need, to provide services similar to the high-end and elite salon but in a lower or reasonable price. The company introduced organic and alternative products for spa based on its belief in the holistic approach of healing going beyond beautification and pampering, the company believes in wellness. The company operates as an exclusive ladies only salon located in Al Qud Street Bin Mahmoud Area (Old Badriya Signal near Walter Mart Grocery). It opens daily from Saturday through Thursday from 10am till 8pm and late on Fridays from 11am till 8pm. It offers complimentary tea or coffee, as well as ginger drink to customers availing the spa services. It uses the latest and the best beauty machines for hair coloring, deep conditioning hair treatment restoring healthy hair, facial and body sculpting. It offers organic alternatives for spa treatments. It has free Wi-Fi access, work by appointments although walk-in clients are welcome but do not guarantee an appointment and may also have to wait. Children not availing any services are welcome however for safety reason we do not encourage bringing kids in the salon but will try to keep them entertained. Boys 12 years...
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...STAGE 1, UMUC HAIRCUTS CASE STUDY Professor Diana Hill University of Maryland, University College I. Introduction Myra Morningstar has been operating her expansive business, UMUC Haircuts, for nearly two decades. The business started as a barbershop, but grew into a full-scale hair salon. Recently, there has been a request for UMUC Haircuts to provide additional services from loyal customers, while businesses that could threaten Myra’s shop have been popping up in the local area. As a Systems Analyst, a look will be taken to determine how Myra can improve her business, improve business processes and allow UMUC Haircuts to maintain a competitive advantage over local rivalries. II. Five Forces Analysis a. Buyer Power i. The power that a customer and buyer has is high because without customers there is no business. It is strong when the customer has many options for services they are looking to receive. When the buyer power is low, the customer doesn’t have many option s and will pay what the current price is for the product. Right now buyer power is medium for UMUC haircuts since there is beginning to be competition in the area. With new competition opening up in the area, this could affect the competitive advantage in buyer’s power for UMUC Haircuts. If not addressed, it can have a negative impact on UMUC Haircuts and should affect Myra’s Cost Leadership strategy. b. Supplier Power ii. This is an extremely important aspect of the...
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... TOPIC- THE EFFECTS OF NEARBY SALONS IN THE BUSINESS ADMINISTRATION STUDENTS OF OLFU QC CAMPUS MKTG3A1-2 Cabriana, Sharmaine A. Catubig, Jessica M. Dulguime, Dhonna L. Maniquis, Jerica F. ACKNOWLEDGEMENT First of all, we give honor to Our Almighty God for giving us knowledge, patience, strength and motivation to create this research. We give thanks to our classmates and friends for giving us information and we give thanks to our family for moral support, financial support, and endless guidance and love they given us. Nonetheless, we thank Ms. Edith Laurente our subject professor who always helped give concern and provided guidance during the course of our project. God Bless You All and Mabuhay! THE RESEARCHERS CONTENTS I. Executive Summary II. Introduction III. Growth of Retail Sector IV. History of salons V. Review of Literature VI. Research Methodology VII. Analysis & Interpretation VIII. Findings IX. Complaints X. Recommendations XI. Questionnaire XII. References I. Executive summary The project is about the consumer behavior towards the nearby salons in schools or universities. This project report is the study of the effects of these nearby salons in the students A questionnaire has been drafted, to try and understand the psyche of the nearby salons to its customers and to know their comments and expectations which can be helpful to us if ever we open a salon near schools/universities. It...
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...Being Accepted As Diverse At Work Description of Issue: As I have come to realize, even as we are in the 21st century, we live in this multi culture world where we think everyone should be accepted as whom they are but not everyone thinks that way. I have been doing nails, manicurist, for about ten years now, I have many wonderful clients who understand where I came from but then I do get some that think I do not understand a word of English because I am Asian working at a nail salon. Many clients come into the salon and automatically think none of us speak enough English to communicate with us. They think they need to speak louder or slower so we can understand what they are saying. I would get so offended when someone asks me if I spoke English. I would give them a glare and sometimes even pretend I do not speak English so I don’t have to interact with them. For some reason, many clients think we, as a Vietnamese culture, all work in a nail salon because it is our only job we can do without speaking English. I felt they were discriminating us for being Vietnamese. Discrimination as Beebe, Beebe, and Redmond implies, “Unfair or inappropriate treatment of people based on their group membership” (2010, p.91). They would get offended when we start speaking Vietnamese in front of them. Some would tell us it was very unprofessional of us to be speaking a different language when we are working on client. Then there are some who jokes...
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...BALANCE SHEET…………………………………………………………….......10 1 Executive Summary The project is considered as a great opportunity for us to start new and future business project. We think to open a business like Spa to inspire natures’ beauty. Tina Beauty Spa and Saloon is a new beauty house in Limited Space Mall, at Westfield in London; which offers complete beauty experience. We have seven highly comfortable and luxurious rooms with full equipment’s and splendid lines. We offer different massages, facial and other body treatments. A business plan is presented here to establish the Tina Beauty Spa and Salon in the upscale mall in UK. The business will have two segments of providing beauty services both in the spa/salon as well as customers’ homes. The website of the business will also provide all the details as well as retails products which are available through Tina Beauty Spa and Salon. The executive, marketing, and financial aspects of the business are also presented. 2. INTRODUCTION Human...
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