Tasha R. Livingston
10110 Frankstown Rd
Penn Hills, Pa 15235
(412) 304-6753
Tasha10110@gmail.com

Objective: Self-motivated Technical Support Representative, willing and able to learn new systems and adapt with changing corporate environments. Based on a mix of education and experience, I'm able to provide customer service, security management, e-mail systems and applications support.

Qualifications:
Experience in various operating systems
Strong analytical skills
Comfortable with change
Fostering teamwork
Website/portal monitoring
Knowledge of web technologies, protocols and tools
Computer applications
Excellent communication skills
Strong problem solving/troubleshooting skills
Website maintenance

Work Experience:
PNC Bank 3/2010-12/2011
Treasury Management Customer Service Representative IV- Pinacle Technical Support
-provided technical support to small and large businesses that purchased the Pinacle Software
-supported clients via phone/email with using modules in Pinacle such as: ACH (automated clearing house) direct deposit, funds transfer, account transfer, positive pay files, deposit on site, check management, password reset, setting up new Pinacle users within client’s business, current/previous day reporting, DDA Statements, etc.
-detail attention to PC viruses and fraud

PNC Bank 11/2006-3/2010
Senior Financial Processor for Pension Department
-processed letters of verification of retiree income
-processed new retiree forms, direct deposit forms, federal and state tax withholding forms and beneficiary information
-answered internal/external pension inquires via phone/email
-balanced monthly, quarterly, annual, and semi-annual pension accounts for small and large businesses
-processed monthly, quarterly, annual, and semi-annual pension payments via direct deposit/checks

PNC Bank 3/2006-11/2006
Financial