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Troubleshooting Graphics Drivers

In: Computers and Technology

Submitted By becdol
Words 250
Pages 1
A user asks you to troubleshoot his Windows 7 workstation, which is behaving erratically. He has recently purchased and installed a new graphics adapter. Since then, he sees occasional wavy lines on the display. You run Device Manager on the system and note the manufacturer, model, and version number of the device driver for the graphics adapter. Then, you check the adapter manufacturer's website and discover that there is a new driver available for the adapter. After downloading and installing the driver update, you restart the system. The system appears to start normally, except that the graphical interface has been replaced by incomprehensible noise. Because you cannot see the display, you cannot work with the system.
Describe the problem.
What should you do to return the computer to an operational state?

First you would want to check the monitor connections to make sure they are working properly. Then check on the state of the driver to make sure it’s not a problem due to overheating. Then check to make sure there isn’t any damage to the driver. After the other possibilities have been ruled out then check to see if the new driver is compatible with your operating system, or there could be an error with the driver itself. What you can do is re-boot the computer in safe mode by pressing F8 during the boot process. Once you are booted in safe mode, you must open the device manager and roll back the driver to the previous

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