...2009 Malcolm Baldrige National Quality Award Application TABLE OF CONTENTS Glossary of Terms and Abbreviations Organizational Profile i Responses Addressing All Criteria Items Category 1: Leadership 1 Category 2: Strategic Planning 6 Category 3: Customer Focus 10 Category 4: Measurement, Analysis, and Knowledge Management 14 Category 5: Workforce Focus 18 Category 6: Process Management 23 Category 7: Results 7.1: Best Quality (Healthcare Outcomes) 27 7.2: Best Customer Service (Customer Focused Outcomes) 32 7.3: Best Financial Performance & Growth (Financial & Market Outcomes) 35 7.4: Best People and Workplace (Workforce Focused Outcomes) 38 7.5: Best 5 Bs (Process Effectiveness Outcomes) 41 7.6: Best 5 Bs (Leadership Outcomes) 45 GLOSSARY OF TERMS AND ABBREVIATIONS APP: Annual Planning Process 5Bs: AtlantiCare’s five “Bests” or performance excellence commitments – Best People and Workplace, Best Quality, Best Customer Service, Best Financial Performance, Best Growth ARMC : AtlantiCare Regional Medical Center ASC: Ambulatory Surgery Center ASPP: Annual Strategic Planning Process A AAAHC: Accreditation Association for Ambulatory Health Care AAI: AtlantiCare Administrators Incorporated AAP: Annual Action Plan B BFP: Best Financial Performance Big Dots: The system-level measurements or targets for each of the 5 Bs (performance excellence commitments). Business units...
Words: 41167 - Pages: 165
...´ NOELLE J. MOLE PRINCETON UNIVERSITY Living it on the skin: Italian states, working illness A B S T R A C T In this article, I examine the codification of an Italian work-related illness caused by mobbing, a type of psychological harassment that emerged at the moment neoliberal policies transformed Italy’s historically protectionist labor market. I trace how the medicalization of mobbing has expanded workers’ access to compensation, resources, and discursive tools for criticizing neoliberal labor conditions, even as it has produced new structures of surveillance. I unravel the neoliberal politics of a state that protects workers’ health yet governs worker–citizens through an apparatus of medical experts. I find that workers’ labor problems are experienced and managed as bodily problems in ways important to remaking Italian citizenship. [neoliberalism, state, labor, biopolitics, citizenship, bodies, Italy] An institution, even an economy, is complete and fully viable only if it is durably objectified . . . in bodies. —Pierre Bourdieu1 It was the spirit of capitalism made flesh. —Upton Sinclair2 n 2003, a new psychophysical disturbance, organizational coercion pathology (disturbi psichici e fisici da costrittivit` organizzativa sul a lavoro), or OCP, became a work-related illness that was insurable by an Italian state public-health institution (Istituto Nazionale per l’Assicurazione contro gli Infortuni sul Lavoro [INAIL] 2003).3 Telltale symptoms, often likened to those...
Words: 18731 - Pages: 75
...chance to help their families, agreed to go. When the women arrived in Florida, “bosses” confiscated their false travel documents and said they would be arrested as illegal immigrants if they ever ran away. They were forced to pay their $2,000 transportation fees through prostitution, 12 hours a day, and six days a week. Guards were posted at the doors. Attempted escapes were punished with severe beatings. The bosses considered rape a training method. Mexican farm workers paid $20 for a condom and 15 minutes with a woman, though on average they received $3 per encounter. It became impossible for the women to pay their debts, since the bosses added charges for room, board and miscellaneous fines to the original transportation fee. Eventually two 15 year-olds successfully fled to the Mexican consulate and the traffickers were arrested. The women face deportation to Mexico, where some of the original recruiters are still at large. (D’Agostino, Joseph. “The New Illegal Immigrants: Sex Slaves.” Human Events 7/2/99, Vol. 55, Issue 24, p. 4) Freedom is a short, powerful word we take for granted every day. It is hard to fully appreciate freedom when we have never had it snatched away from us. We get to choose our jobs, where we live, what we eat. If we are unhappy with any of our life situations we have the freedom to leave and engage in some other activity that satisfies us. Unfortunately, some people are not so lucky. They live the majority of their lives without ever experiencing...
Words: 15262 - Pages: 62
...Available online at www.sciencedirect.com Children and Youth Services Review 30 (2008) 774 – 786 www.elsevier.com/locate/childyouth The well-being of children in foster care: Exploring physical and mental health needs Dana J. Sullivan ⁎, Michiel A. van Zyl 1 University of Louisville, Kent School of Social Work, Louisville, KY 40292, United States Received 20 June 2007; received in revised form 22 July 2007; accepted 9 December 2007 Available online 17 December 2007 Abstract A census of children in foster care provided valuable insight into the well-being of children in one state. CHAID analysis on differences related to physical and mental health needs among various groups of children in foster care revealed a number of significant differences that are often overlooked in other types of analyses. Children's medical needs differ significantly by length of stay and emotional needs were more profound among children of certain ages. Published by Elsevier Ltd. Keywords: Foster care; Well-being; Mental health; Physical health; CHAID 1. Introduction Historically, social workers in child welfare have focused primarily on keeping children safe from abuse and neglect, and helping them return home safely or find new adoptive homes. However, Altshuler and Gleeson (1999) described the emphasis on safety and permanency, to the exclusion of well-being, as a triangle that can only be completed when well-being becomes a focus of child welfare services. In response to this emerging...
Words: 9185 - Pages: 37
...[pic] Narcissistic And Psychopathic Leaders 1st EDITION Sam Vaknin, Ph.D. Τηε “υτηορ ισ ΝΟΤ α Μενταλ Ηεαλτη Προφεσσιοναλ. Τηε “υτηορ ισ χερτιφιεδ ιν Χουνσελλινγ Τεχηνιθυεσ. Εδιτινγ ανδ Δεσιγν: Λιδιϕα Ρανγελοϖσκα “ Ναρχισσυσ Πυβλιχατιονσ Ιμπριντ Πραγυε & Σκοπϕε 2009 ♥ 2009 Χοπψριγητ Λιδιϕα Ρανγελοϖσκα Ναρχισσυσ Πυβλιχατιονσ “λλ ριγητσ ρεσερϖεδ. Τηισ βοοκ, ορ ανψ παρτ τηερεοφ, μαψ νοτ βε υσεδ ορ ρεπροδυχεδ ιν ανψ μαννερ ωιτηουτ ωριττεν περμισσιον φρομ: Λιδιϕα Ρανγελοϖσκα ? ωριτε το: palma@unet.com.mk ορ το vaksam@mt.net.mk “λλ ριγητσ φορ τηισ βοοκ αρε φορ σαλε. Λιτεραρψ αγεντσ ανδ πυβλισηερσ, πλεασε χονταχτ Λιδιϕα Ρανγελοϖσκα. |Το γετ ΦΡΕΕ υπδατεσ οφ τηισ βοοκ ϑΟΙΝ τηε Ναρχισσισμ Στυδψ Λιστ. | |Το ϑΟΙΝ, ϖισιτ ουρ Ωεβ σιτεσ: | |http://www.geocities.com/vaksam/narclist.html ορ | |http://www.narcissistic-abuse.com/narclist.html ορ | |http://groups.yahoo.com/group/narcissisticabuse | ςισιτ τηε “υτηορ∍σ Ωεβ σιτε: http://samvak.tripod.com Βυψ οτηερ βοοκσ αβουτ πατηολογιχαλ ναρχισσισμ ανδ ρελατιονσηιπσ ωιτη αβυσιϖε ναρχισσιστσ ανδ πσψχηοπατησ ηερε: http://www.narcissistic-abuse.com/thebook.html Χρεατεδ βψ: Λιδιϕα Ρανγελοϖσκα, Σκοπϕε ΡΕΠΥΒΛΙΧ ΟΦ Μ“ΧΕΔΟΝΙ“ Χ Ο Ν Τ Ε Ν Τ Σ Pathological Narcissism – An Overview A Primer on Narcissism and the Narcissistic Personality Disorder...
Words: 32352 - Pages: 130
...How do new technologies impact on workforce organisation? Rapid review of international evidence Report developed by The Evidence Centre for Skills for Health Contents Key Themes ............................................................................................................................................ 3 Scope .................................................................................................................................................................... 3 How are teams being organised?.......................................................................................................... 7 Substituting grades and roles ............................................................................................................................... 7 Reducing staff or team size .................................................................................................................................. 8 Empowering patients............................................................................................................................................. 9 Changing the place of care ................................................................................................................................. 10 Working across organisations ............................................................................................................................. 10 Working across regional areas .........................
Words: 19005 - Pages: 77
...Always discuss coincidence (Thabo Meli, Royall) and BRD (prosecution, differs for offence and defence) Chapter 5 – Homicide: Murder and Involuntary Manslaughter 5.1 Patterns of homicide 423 Study by A.Wallace. 1968-81 * -relationship of victim to offender. * -homicide is a crime that is socially, historically and culturally determined. * -homicide comprises a variety of offenders and victims in different social settings. * -Homicide in NSW is largely interpersonal in nature, rather than instrumental or ideological. * -Majority of interpersonal killings involved intimates. * -Homicide patterns reflect cultural norms. * -homicide is spontaneous rather than premeditated crime. * -Homicide offenders exhibit a wide range of moral culpability. 5.3 Murder S18 Crimes Act (1900) NSW S 18. (1) (a) Murder shall be taken to have been committed where the act of the accused, or thing by him omitted to be done, causing the death charged, was done or omitted with reckless indifference to human life, or with intent to kill or inflict grievous bodily harm upon some person, or done in an attempt to commit, or during or immediately after the commission, by the accused, or some accomplice with him, of a crime punishable by penal servitude for life or for 25 years. (b) Every other punishable homicide shall be taken to be manslaughter. S 18 (2)(a) No act or omission which was not malicious, or for which the accused had lawful cause or excuse, shall...
Words: 27347 - Pages: 110
...Anthropology 6-1-2004 An Integrated Analysis of Pre-Hispanic Mortuary Practices: A Middle Sicán Case Study Izumi Shimada Southern Illinois University Carbondale Ken-ichi Shinoda National Science Museum, Tokyo Julie Farnum Montclair State University Robert Corruccini Southern Illinois University Carbondale Hirokatsu Watanabe Terra Information Engineering Company Follow this and additional works at: http://opensiuc.lib.siu.edu/anthro_pubs © 2004 by The Wenner‐Gren Foundation for Anthropological Research Published in Current Anthropology, Vol. 45, No. 3 ( June 2004) at 10.1086/382249 Recommended Citation Shimada, Izumi; Shinoda, Ken-ichi; Farnum, Julie; Corruccini, Robert; and Watanabe, Hirokatsu, "An Integrated Analysis of PreHispanic Mortuary Practices: A Middle Sicán Case Study" (2004). Publications. Paper 8. http://opensiuc.lib.siu.edu/anthro_pubs/8 This Article is brought to you for free and open access by the Department of Anthropology at OpenSIUC. It has been accepted for inclusion in Publications by an authorized administrator of OpenSIUC. For more information, please contact jnabe@lib.siu.edu. C u r r e n t A n t h r o p o l o g y Volume 45, Number 3, June 2004 2004 by The Wenner-Gren Foundation for Anthropological Research. All rights reserved 0011-3204/2004/4503-0004$3.00 An Integrated Analysis of PreHispanic Mortuary Practices A Middle Sican Case Study1 ´ by Izumi Shimada, Ken-ichi Shinoda, Julie Farnum, Robert Corruccini, and Hirokatsu Watanabe ...
Words: 32806 - Pages: 132
...SYSTEMS PART TWO: CASE EVIDENCE 3.3 SYSTEM TYPES - CASE STUDY FINDINGS 3.4 SUMMARY 4. ASSESSING HEALTH AND SAFETY MANAGEMENT SYSTEM EFFECTIVENESS PART ONE: LITERATURE AND FRAMEWORK FOR ASSESSMENT 4.1 INTRODUCTION 4.2 LITERATURE ON EFFECTIVENESS OF HEALTH AND SAFETY MANAGEMENT SYSTEMS PART TWO: CASE EVIDENCE 4.3 THE TWENTY CASES: CONTENT AND LEVEL OF DEVELOPMENT OF HEALTH AND SAFETY MANAGEMENT SYSTEMS 4.4 THE TWENTY CASES: OUTCOME DATA 4.5 SUMMARY 5. FACTORS SHAPING PERFORMANCE AND THE ROLE OF SYSTEM TYPE 5.1 INTRODUCTION 5.2 BASICS AND EXTRAS 5.3 SYSTEM-RELATED CHARACTERISTICS 5.4 THE ROLES OF THE KEY WORKPLACE PLAYERS 5.5 THE LINKAGES BETWEEN HEALTH AND SAFETY PERFORMANCE AND SYSTEM TYPE 5.6 SUMMARY 6. CONCLUSIONS REFERENCES APPENDIX ONE: CASE STUDY PROTOCOL APPENDIX TWO: ASSESSMENT CRITERIA APPENDIX THREE: CASE SUMMARIES AND SYSTEM TYPES Executive Summary This report examines planned approaches to health and safety management in the workplace. It is the result of a two-year study of enterprise-level health and safety management systems, funded by Worksafe Australia, and conducted from late 1994 to late 1996. The need for research on health and safety management systems arises from the intensive promotion of and apparent increasing interest at enterprise level in health and safety management systems. The need is underlined by limited research on the efficacy of health and safety management systems and alternative systems. In this study, a health and...
Words: 97784 - Pages: 392
...Destinations Company slogan Parent company Headquarters Key people International Airlines Group Waterside, Harmondsworth, England Keith Williams (Chief Executive Officer) Sir Martin Broughton (Chairman) £10.827 billion (2011) www.britishairways.com [2] Revenue Website British Airways (BA) is the flag carrier airline of the United Kingdom and its largest airline based on fleet size, international flights and international destinations. When measured by passengers carried it is second-largest, behind easyJet. The airline is based in Waterside near its main hub at London Heathrow Airport. A British Airways Board was established by the United Kingdom government in 1972 to manage the two nationalised airline corporations, British Overseas Airways Corporation and British European Airways, and two British Airways smaller, regional airlines, Cambrian Airways, from Cardiff, and Northeast Airlines, from Newcastle upon Tyne. On 31 March 1974, all four companies were merged to form British Airways. After almost 13 years as a state company, British Airways was privatised in February 1987 as part of a wider privatisation plan by the Conservative Government....
Words: 7585 - Pages: 31
...are trade names, service marks, trademarks or registered trademarks. All materials internally quality assessed by the University of Sunderland and reviewed by academics external to the University. Instructional design and publishing project management by Wordhouse Ltd, Reading, UK Copyright © 2014 University of Sunderland ii Contents vi Introduction Unit 1 1 2 5 7 Concepts, models and theories 20 Introduction 2.1 A comparison of concepts, models and theories relating to competitive advantage 2.2 An evaluation of concepts, models and theories relating to strategic choice Case Study: Ciba Vision 2.3 Concepts, models and theories relating to strategic evaluation Case Study: The University of Exeter Self-assessment questions Feedback on self-assessment questions Summary 20 21 Strategic risk management 43 Introduction 3.1 Why strategic risk management is necessary in today’s climate Case Study: Research In Motion 3.2 Assessing and evaluating different types of risk facing the organisation 3.3 Evaluating risk management processes 3.4 Evaluating the role of organisational culture in...
Words: 89385 - Pages: 358
...Advance Edited Version Distr. GENERAL A/HRC/12/48 15 September 2009 Original: ENGLISH HUMAN RIGHTS COUNCIL Twelfth session Agenda item 7 HUMAN RIGHTS IN PALESTINE AND OTHER OCCUPIED ARAB TERRITORIES Report of the United Nations Fact Finding Mission on the Gaza Conflict ∗ ∗ Late submission A/HRC/12/48 page 2 Paragraphs Page EXECUTIVE SUMMARY PART ONE INTRODUCTION I. II. III. METHODOLOGY CONTEXT EVENTS OCCURRING BETWEEN THE “CEASEFIRE” OF 18 JUNE 2008 BETWEEN ISRAEL AND THE GAZA AUTHORITIES AND THE START OF ISRAEL’S MILITARY OPERATIONS IN GAZA ON 27 DECEMBER 2008 IV. APPLICABLE LAW PART TWO OCCUPIED PALESTINIAN TERRITORY: THE GAZA STRIP Section A V. VI. THE BLOCKADE: INTRODUCTION AND OVERVIEW OVERVIEW OF MILITARY OPERATIONS CONDUCTED BY ISRAEL IN GAZA BETWEEN 27 DECEMBER 2008 AND 18 JANUARY 2009 AND DATA ON CASUALTIES ATTACKS ON GOVERNMENT BUILDINGS AND POLICE VIII. OBLIGATION ON PALESTINIAN ARMED GROUPS IN GAZA TO TAKE FEASIBLE PRECAUTIONS TO PROTECT THE CIVILIAN POPULATION VII. A/HRC/12/48 page 3 IX. OBLIGATION ON ISRAEL TO TAKE FEASIBLE PRECAUTIONS TO PROTECT CIVILIAN POPULATION AND CIVILIAN OBECTS IN GAZA X. INDISCRIMINATE ATTACKS BY ISRAELI ARMED FORCES RESULTING IN THE LOSS OF LIFE AND INJURY TO CIVILIANS XI. DELIBERATE ATTACKS AGAINST THE CIVILIAN POPULATION XII. THE USE OF CERTAIN WEAPONS XIII. ATTACKS ON THE FOUNDATIONS OF CIVILIAN LIFE IN GAZA: DESTRUCTION OF INDUSTRIAL INFRASTRUCTURE, FOOD PRODUCTION, WATER INSTALLATIONS, SEWAGE...
Words: 227626 - Pages: 911
...the euro-zone crisis – causes, the crisis and reformation policies (with special reference to greece) the euro-zone ‘The Eurozone’ is the nickname commonly used to describe the member states that use the EU’s single currency, the Euro. The idea of creating a single currency for the European Community was first mentioned in the 1970 Werner report, which led to the establishing of the European Monetary System (EMS), the forerunner of the Economic and Monetary Union (EMU). The Maastricht Treaty (1992) made EMU a part of EU law and set out a plan to introduce the single currency (the Euro) by 1999. The Maastricht Treaty also established certain budgetary and monetary rules for countries wishing to join the EMU (known as the convergence criteria). In 1998, 11 member states (Germany, France, Italy, Belgium, Luxembourg, the Netherlands, Spain, Portugal, Ireland, Austria and Finland) undertook the final stage of EMU when they adopted a single exchange rate, which was set by the European Central Bank (Britain, Sweden and Denmark negotiated an opt-out from this final states of EMU). The new Euro notes and coins were launched on 1 January 2002. There are currently 16 EU states in the Eurozone. Greece joined the initial 11 members in 2001, Slovenia joined in 2007, Cyprus and Malta in 2008, and Slovakia joined in 2009. Estonia is due to join the Eurozone in 2011. All future members of the EU must adopt the Euro when they fulfil the convergence criteria. Economic and Monetary Union...
Words: 13043 - Pages: 53
...A Study on Work Life balance in 24/7 Environment in SERCO Dissertation Submitted to the D.Y. Patil University in partial fulfillment of the requirements for the award of the Degree of MASTERS IN BUSINESS ADMINISTRATION Submitted by: Nazneen Sheikh (Roll No. MBAHR 014137) Research Guide: Ms. Vidhya Kshirsagar Assistant Professor School of Management D.Y. Patil University CBD Belapur, Navi Mumbai. December 2015 1 DECLARATION I hereby declare that the dissertation “A Study on Work Life balance in 24/7 Environment in SERCO" submitted for the MBA Degree at D.Y. Patil University’s School of Management is my original work and the dissertation has not formed the basis for the award of any degree, associate ship, fellowship or any other similar titles. Place: Mumbai Date: (Nazneen Sheikh) Signature of the Student 2 Certificate This is to certify that the dissertation entitled “A Study on Work Life balance in 24/7 Environment in SERCO” is the bona fide research work carried out by Ms. Nazneen Sheikh student of MBA, at D.Y. Patil University’s School of Management during the year 2015-2016 , in partial fulfillment of the requirements for the award of the Degree of Master in Business Management and that the dissertation has not formed the basis for the award previously of any degree, diploma, associateship, fellowship or any other similar title. Asst. Prof. Vidhya Kshirsagar (Guide Name) (Dr. R. Gopal, Director, School of Management, D.Y. Patil University) Place: Mumbai Date: ...
Words: 19022 - Pages: 77
...policies, programmes and services. Programme information in this catalogue is effective from September 2010. Students who commenced studies at the College prior to this date, are to be guided by programme requirements as stipulated by the relevant department. Updates on the schedule of classes and changes in academic policies, degree requirements, fees, new course offerings, and other information will be issued by the Office of the Registrar. Students are advised to consult with their departmental academic advisors at least once per semester, regarding their course of study. The policies, rules and regulations of the College are informed by the laws of the Republic of Trinidad and Tobago. iii Table of Contents PG 9 PG 9 PG 10 PG 11 PG 11 PG 12 PG 12 PG 13 PG 14 PG 14 PG 14 PG 14 PG 15 PG 17 PG 18 PG 20 PG 20 PG 20 PG 21 PG 22 PG 22 PG 22 PG 23 PG 23 PG 23 PG 23 PG 24 PG 24 PG 24 PG 24 PG 25 PG 25 PG 25 PG 26 PG 26 PG 26 PG 26 PG 26 PG 26 PG 27 PG 27 PG 27 PG 27 PG 27 PG 27 PG 28 PG 28 PG 28 PG 28 PG 28 PG 33 PG 37 Vision Mission President’s Welcome Institutional Profile Management Structure Registered Status and Accreditation Candidacy Commitment to Quality and Continuous Improvement Core Values General Information Equal Opportunity Disability Right to Privacy Campus Safety and Security How to Use this Catalogue List of Programmes Admissions Four-tiered Admissions Process Prior Learning and Assessment (PLA) How to Apply...
Words: 108220 - Pages: 433
