Premium Essay

Types: Doc, Docx, Pdf, Wps, Rtf, Odt

In: Business and Management

Submitted By motiv869
Words 16125
Pages 65
Assessment 1 Develop workplace sustainability

Questions

What are the sustainability issues?
Unsustainable activities have led to changes in our environment, or have been identified as having the potential to lead to future changes. The types of changes that are occurring or are predicted to occur form the key issues for sustainability.

The following Table 1 provides a summary of the key issues. They are related to changes to the physical and cultural (being the way we live) environments, which in turn relate to the economic environment.

What does sustainability mean?

Every day we hear the term ‘sustainable’ or ‘sustainability’ being used to describe a large number of issues and news items. There is the ‘sustainable economy’, ‘sustainable agriculture’, ‘economically sustainable’, ‘the need to be sustainable’, ‘sustainable work practices’ and ‘sustainable water supply’ to name a few.

The Brundtland Report, Our Common Future, is seen by many as one of the first global reports to address sustainable development. This report defined sustainable development as:

“…development that meets the needs of the present without compromising the ability of future generations to meet their own needs.”

Brundtland (1987)

National strategy for ecologically sustainable development

Sustainable Development is defined by the Australian Government’s
National Strategy for Ecologically Sustainable Development as:

“…using, conserving and enhancing the community’s resources so that ecological processes, on which life depends, are maintained and the total quality of life, now and in the future, can be maintained.”

Commonwealth of Australia (1992)

The United Nations Educational, Scientific and Cultural Organisation (UNESCO) defines sustainable development in reference to the United Nations Decade of Education for Sustainable Development, spanning from...

Similar Documents

Free Essay

Types: Doc, Docx, Pdf, Wps, Rtf, Odt

...고객만족에 대하여 고객을 감동시키는 기업만이 성공할 수 있다. y 21세기 기업의 가장 중요한 경쟁력은 바로 고객만족이다. 고객을 만족시키지 못하는 기업은 시장에서 자연 도태 되게 된다. 고객의 만족도는 그 기업 상품의 구매도와 직접 연결되기 때문이다. 과거의 제품이 기본적인 성능과 내구성, 신뢰성 등을 기초로 한 가시적 품질에 중점을 둔 것이라면 현재의 제품은 A/S나 심미적 품질, 지각 품질 등의 비가시적 품질의 비중이 높다. 미래로 갈수록 비가시적 품질의 중요성은 더욱 높아지게 된다. 물론 가시적 품질이 좋지 않다면 시장진입 조차도 불투명하다. 가시적 품질이 우수하다고 전제를 하였을 때 비가시적 품질이 우수해야만 기업이 살아남을 수 있다. 비가시적 품질 중 서비스 경영, 즉 고객을 만족시킬 수 있는 무형의 재화의 필요성에 대해서 설명하도록 하겠다. 여기서는 비디오물에서 소개되었던 서비스 경영 성공의 대표적 기업을 예시로 제시해서 설명하도록 하겠다. 미국의 제록스사는 현재 복사기분야의 최고 선두 주자로 알려져 있다. 미국의 최고 기업 대상인 말콤볼드리지상을 수상하는 영예를 안은 제록스사의 독특한 고객 만족 기법을 알아보자. 복사기는 사후 관리가 매우 중요하다고 판단한 제록스사는 한사람의 엔지니어가 제품의 수명이 다 할 때까지 책임을 지고 A/S를 하며 고객이 원하는 시간에 방문을 한다. 고객이 완전히 만족할 때까지 책임지는 완전만족 보장제도를 내세우고 있다. 또한 비디오나 팀웍 대회 등의 내부 벤치마킹을 통해서 직원들이 가지고 있는 모든 지식을 활용할 수 있도록 하며 현장에서 문제점을 파악하여 전 시스템으로 확장시켜, 이를 곧 고객에 대한 서비스로 전환시켜 고객의 최대 만족을 추구한다. 또 제록스사의 직원의 약 80% 정도가 고객과 직접 만나는 곳에서 근무를 한다. Face to face를 통해 고객을 자주 만나봄으로써 필요를 파악하여 미리 준비 할 수 있도록 하는 것이다. 이는 고객과의 친밀도를 높임으로써 가족 같은 기업의 이미지를 주게 된다. 이러한 요소들이 소비자를 만족시키게 되고 소비자의 만족은 재구매와 고객의 제품 홍보로 이어져 수입 증대에 기여를 하게 되므로 장기적으로 기업의 이익과 전체적으로 고객의 생활의 질이 향상되는 결과를 가져오게 된다. 두 번째로 소개할 기업은 유럽의 스칸디나비아 항공이다. 스칸디나비아 항공은 스칸디나비아 3국 (스웨덴 ·노르웨이 ·덴마크)이 설립한 세계 최초의 국제합작 항공회사이다. 스칸디나비아 항공의 고객 만족 슬로건은 “짧은 순간에 고객을 만족시켜”라 이다. 고객이 항공사에 예약을 위해 전화를 거는 순간부터 최고의 서비스는 시작된다. 그 고객이 기존에 자기 항공사를 이용했던 실적을 전산시스템을 이용해 순간적으로 파악하여 지난 여행에 대해 소감을 묻거나 불편한 점등을 물어 개선해 나가는 시스템은 고객의 가치를 높이고 단골고객을 만들 수 있도록 한다. 또한 회원들에게는 특별 서비스 여행을 보내주거나 이벤트 공연, 문화공연 티켓 등을 제공하여 고객으로 하여금 특별한 대우를...

Words: 849 - Pages: 4

Free Essay

Uter. We Support the Following File Types: Doc, Docx, Pdf, Wps, Rtf, Odt

...Shopping list 1) Real Mccoy 物品: McCoy 991 大阪府大阪市西区南堀江1-15-17 四橋線 四橋站 (Lot 001=直腳; 2) Supreme Oskas  1-9-8 Minamihorie, Nishi-Ku  Tel 06-6533-0705 Open 11 - 8(MON-SUN) 四橋線 四橋站 3) GU 大阪府大阪市中央区心斎橋筋2-1-17 御堂筋線 心齋橋站 5) 藍著堂 〒542-0086大阪市中央区西心斎橋2-10-15 (Momotaro) 心斎橋ロジック 1F-D (サンボール北向かい)TEL:06-6210-3219 御堂筋線 心齋橋站 6) TMT OSAKA http://tmt-japan.co.jp/COLLECTION/MENS/PANTS  06-6534-1711  大阪府大阪市西区南堀江1-14-22   map  12:00~20:00 前面有edwin 後面有the north face 四橋線 四橋站 7) BEAMS OSAKA 大阪府大阪市中央區心齋橋筋1-6-27 1F・2F 御堂筋線 心齋橋站 8) Levi's® Vintage Clothing http://levi.jp/storefinder/kinki/ls_lvc.html 大阪府大阪市北区角田町7番10号 阪急メンズ大阪 5F 御堂筋線 梅田站 9) HOODS OSAKA 1-19-22-1F Minamihorie Nishi-ku, Osaka Osaka 06-6537-0822 附近: undefered 四橋線 四橋站 10) 大丸家 大丸 梅田店 * 〒530-8202 大阪市北區梅田3-1-1 電話:06-6343-123御堂筋線 梅田站 * 11) 買周遊卡 http://www.osaka-info.jp/osp/cht/kukan/kukan_2day.html 12) 環球影城 http://www.usj.co.jp/ 13) WEGO 心斎橋店 〒542-0085 大阪府大阪市中央区心斎橋筋2-5-5 Shinsaibashi GATE 2F~5F [MAP] TEL / 06-4708-1655 IP / 050-5515-9644 FAX / 06-4708-1525 営業時間 / 10:00~21:00 無休 御堂筋線 心齋橋站 14) hepfive http://www.hepfive.jp/information/ 〒530-0017 大阪府大阪市北区角田町5-15 御堂筋線 梅田站 15) 三井OUTLET PARK 大阪府大阪市鶴見區茨田大宮2-7-70 長崛鶴見綠地線 門真南站 16) New Balance Osaka 〒550-0014 大阪府大阪市西区北堀江1-6-2 サンワールドビル 四橋線 四橋站 17) WAREHOUSE - ウエアハウスなんばパークス店 難波站 大阪市浪速区難波中2-10-70 4F 御堂筋線 難波站 18) EVISU FINAL MEN'S SHOP SHINSAIBASHI 〒542-0085 大阪府大阪市中央区心斎橋筋1-3-29 御堂筋線 心齋橋站 19)...

Words: 397 - Pages: 2

Free Essay

Doc, Pdfuse This Method If You'D Like to Upload a Document from Your Computer. We Support the Following File Types: Doc, Docx, Pdf, Wps, Rtf, Odt

...An aggregate of 50% in all the papers together is required to qualify in the examination. A candidate is considered to have passed the IPCC/IPCE if he passes both the groups constituting this level. He/she may get through the groups in one or more attempts either together or separately. Passing both groups together: A student is said to have passed both the groups together if he secures "a minimum of 40 marks in each paper and an aggregate of 50% in all the papers of both the groups put together" Passing only one group: A student is said to have passed one of the groups if he secures "a minimum of 40 marks in each paper and an aggregate of 50% in all the papers of that group" A typical Example   | 1 | 2 | 3 | 4 | Total | 5 | 6 | 7 | Total | Grand Total | Result | A | 40 | 40 | 40 | 40 | 160 | 40 | 40 | 40 | 120 | 280 | Failed Both | | ✓ | ✓ | ✓ | ✓ | <50% | ✓ | ✓ | ✓ | <50% | <50% | | Didn't pass any group even when considered separately | | | | | | | | | | | | B | 54 | 40 | 43 | 52 | 189 | 42 | 48 | 44 | 134 | 323 | Failed Both | | ✓ | ✓ | ✓ | ✓ | <50% | ✓ | ✓ | ✓ | <50% | <50% | | Didn't pass any group even when considered separately | | | | | | | | | | | | C | 65 | 35 | 56 | 50 | 206 | 80 | 39 | 55 | 174 | 380 | Failed Both | | ✓ | × | ✓ | ✓ | ≥50% | ✓ | × | ✓ | ≥50% | ≥50% | | Didn't pass any group even when considered separately | | | | | | | | | | | | D | 40 | 40 | 40 | 50 | 170 | 80 | 40 | 60 | 180 |......

Words: 350 - Pages: 2

Free Essay

Use This Method If You'D Like to Upload a Document from Your Computer. We Support the Following File Types: Doc, Docx, Pdf, Wps, Rtf, Odt

...Phương pháp nghiên cứu khoa học TS. Trần Tuấn Anh Tp Hồ Chí Minh, 2013 1 Môn học: Phương pháp nghiên cứu khoa học Số tin chỉ: 2 Mục tiêu: Cung cấp những kiến thức cơ bản về nghiên cứu khoa học. Bắt đầu từ chọn đề tài nghiên cứu, lập kế hoạch nghiên cứu, tìm và xử lý tài liệu tham khảo, cách thức viết, trình bày một báo cáo kết quả nghiên cứu – Đặc biệt là tập trung vào việc thực hiện được các tiểu luận, đề án, luận văn tốt nghiệp. Đánh giá: Làm tiểu luận (bài tập lớn): 30%. Thi cuối kì (tự luận): 70%. 2 Tài liệu tham khảo Giáo trình chính: 1. Hoàng Văn Huệ, Phương pháp tiếp cận nghiên cứu khoa học, Trường đại học Công Nghiệp Thực Phẩm tp. Hồ Chí Minh, 2011. Tài liệu tham khảo: 1. Vũ Cao Đàm. Phương pháp luận nghiên cứu khoa học. NXB Khoa học và Kỹ thuật. 2007. 2. Nguyễn Văn Tuấn. Đi vào nghiên cứu khoa học. NXB Tổng hợp TPHCM. 2011. 3. Nhật Từ, Cẩm nang viết khảo luận, luận văn, luận án. NXB tp.HCM, 2003. 4. Vũ Gia Hiền, Để viết bài luận văn tốt, NXB Lao Động, 2006. 3 Mở đầu: Đối tượng và ý nghĩa của phương pháp luận NCKH I. Đối tượng và nội dung nghiên cứu của phương pháp luận NCKH II. Ý nghĩa của nghiên cứu và nắm vững phương pháp luận NCKH Bốn lời khuyên vàng của Steven Weinberg 4 I. Đối tượng và nội dung nghiên cứu của phương pháp luận NCKH • Đối tượng nghiên cứu: + Tổng kết, phân loại, hệ thống hóa hoạt động NCKH + Khái quát cơ chế, phương pháp sáng tạo khoa học. + Tìm tòi biện pháp tổ chức, quản lý quá trình nghiên cứu khoa......

Words: 1434 - Pages: 6

Premium Essay

Use This Method If You'D Like to Upload a Document from Your Computer. We Support the Following File Types: Doc, Docx, Pdf, Wps, Rtf, Odt

...Exercises Q1. Information about a firm is given below: Q2. ABC Ltd. has 1.2 million common shares outstanding and following sets of information is applicable to it: a. Dividend per share (DPS) is 0.30 when net income (NI) is INR 800,000. If the expected investments to be made is INR 1,000,000, estimate the total amount of debt to be raised to fund these investments. b. If in the previous case, net income would be INR 300,000, estimate the total amount of debt to be raised. c. If the investments of INR 1,000,000 is to be met by 50% debt and equity each, what will be the DPS if the net income realized would be INR 650,000. d. If the firm has to maintain a debt-equity ratio of 50% always for its funding requirements and has to pay a DPS of 0.30 when the net income realized is INR 650,000, what will be the maximum investment the firm can make. Q3. DEF Ltd. is presently an unlevered firm whose cost of equity is 12%. It is contemplating to recapitalize itself so that the resulting debt-equity ratio in market value terms would become 30:70 at the end of third year from now and remain as it is forever. It is estimated that the firm will be taking debt for the three years, whose interest is payable at the end of the year at a rate of 8% p.a., as follows: Time (t=) | 0 | 1 | 2 | Debt taken at the start of the year (INR Mn) | 120 | 180 | 240 | It is also estimated that the free cash flow to the firm (FCFF) would be growing at a rate of 5% p.a.......

Words: 652 - Pages: 3

Free Essay

Use This Method If You'D Like to Upload a Document from Your Computer. We Support the Following File Types: Doc, Docx, Pdf, Wps, Rtf, Odt

...Volleyball is a team sport in which two teams of six players are separated by a net. Each team tries to score points by grounding a ball on the other team's court under organized rules.[1] It has been a part of the official program of the Summer Olympic Gamessince 1964. A scene of Volleyball play in Ervadi village. The complete rules are extensive. But simply, play proceeds as follows: a player on one of the teams begins a 'rally' by serving the ball (tossing or releasing it and then hitting it with a hand or arm), from behind the back boundary line of the court, over the net, and into the receiving team's court. The receiving team must not let the ball be grounded within their court. The team may touch the ball up to 3 times but individual players may not touch the ball twice consecutively. Typically, the first two touches are used to set up for an attack, an attempt to direct the ball back over the net in such a way that the serving team is unable to prevent it from being grounded in their court. The rally continues, with each team allowed as many as three consecutive touches, until either (1): a team makes a kill, grounding the ball on the opponent's court and winning the rally; or (2): a team commits a fault and loses the rally. The team that wins the rally is awarded a point, and serves the ball to start the next rally. A few of the most common faults include: * causing the ball to touch the ground outside the opponents' court or without first passing over the......

Words: 353 - Pages: 2

Free Essay

Please Enter a More Descriptive Title. We Support the Following File Types: Doc, Docx, Pdf, Wps, Rtf, Odt. Please Upload a Different File or Use Our Copy & Paste Option Instead

...1. Chtěla bych se stát pilotkou,protože se mi líbí létat letadlem. 2. Nechci být učitelkou,protože se mi nelíbí tahle profese. 3. Chtěla bych být kuchařkou,ptorože ráda vařit. 4. Chci se stát policistkou,protože neráda když lidi porušujou právo. 5. Nechci být programátorkou,protože velmí trochu rozumím v počítačích. 6. Chci se stát bankéřkou,protože je to moc zajímavá profese. 7. Chtěla bych se stát agentkou,abych mohla pomoc lidé s nemovitost. 8. Chci být novinářkou,protože moc ráda mluvit s lidmi a to je moc pěkná profese. 9. Nechci se stát asistentkou,protože to je meně zajímavá profese a se mi nelíbí. 10. Nechci být obchodnicou,protože chci být víc chytrou ženou. 11. Velmí chtěla bych být letuškou,protože je to výborná profese,ale ted' chci stát právničkou. 12. Nechci vůbec se stát řidičkou,protože je to není zajímavá a neženská profese,jak pro mě,proto nechtěla být řidičkou. -------------------------------------------------------------------------------------------------------------------------------- 2. 1)Kdybych ztratila v Praze cestovní pas,nejprve šla bych do konzulátu svého státy nebo do cizinecké policii,protože během první 3 dny musím jít do cizinecké policii a zaregistrovat. Oni povinný pomoc. Doufám že tak to bude. 2)Za druhé se snažila bych minimální čas na obnovení. Když budu na tom místě,můžu říct:" Dobrý den. Prosím vás,pomozte mi,ztratila jsem někde cestovní pas a nevím kde ho hledat,ale mám ukrajinský pas. Měla jsem tam lístky a dokumenty. Přijel jsem...

Words: 7593 - Pages: 31

Free Essay

About Me

...We support the following file types: doc, docx, pdf, wps, rtf, odt Use this method if you'd like to upload a document from your computer. We support the following file types: doc, docx, pdf, wps, rtf, odt Use this method if you'd like to upload a document from your computer. We support the following file types: doc, docx, pdf, wps, rtf, odt Use this method if you'd like to upload a document from your computer. We support the following file types: doc, docx, pdf, wps, rtf, odt I saw a request on stockmarketpilipinas.com for valuations of National Bookstore Inc (NBSI). With the recent subscription of shares by NBSI into Vulcan Mining, a lot of people are speculating that NBSI will list itself through Vulcan Mining through a possible swapping/purchasing of each others shares. Here’s a couple of figures to help out in case you decide to go into the deal. National Bookstore Inc. (NBSI) is the holding company of the Ramos group with interests in the sale and distribution of books and/or school suppliers. The company has several stakes in the following book companies (as of 12/31/2013): I saw a request on stockmarketpilipinas.com for valuations of National Bookstore Inc (NBSI). With the recent subscription of shares by NBSI into Vulcan Mining, a lot of people are speculating that NBSI will list itself through Vulcan Mining through a possible swapping/purchasing of each others shares. Here’s a couple of figures to help out in case you decide to go into the deal....

Words: 416 - Pages: 2

Premium Essay

Docu Search

...Qwjheygjqwhgejhigaxgbdjkgquetqwiuegaskl Wqeqwklejhkqw Qweqweqw Eqweqweqwe Eqweqweqw Wer Wer Wer Werwer Wer wer wer wer wer werwerwerwerwe wer wer wer wer About 204,000,000 results (0.50 seconds)  1. Write English Essay - Free Essay Writing Samples Online‎ Adwww.curriki.org/writing-essays‎ 1. Get Samples for Teachers & Students * Support Child Education * Register With Us * Open Educational Resource ------------------------------------------------- Top of Form Bottom of Form Search Results 1. www.scribendi.com a short literary composition on a particular theme or subject, usually in prose and generally analytic, speculative, or interpretative. 2. anything resembling such a composition: a picture essay. Essay | Define Essay at Dictionary.com dictionary.reference.com/browse/essay More about Essay Feedback Essay - Wikipedia, the free encyclopedia en.wikipedia.org/?title=Essay Essays are generally scholarly pieces of writing giving the author's own argument, but the definition is vague, overlapping with those of an article, a pamphlet and a short story. ‎Michel de Montaigne - ‎Five paragraph essay - ‎Application essay - ‎Introduction Writing Tips: Essay Builder - WritingDEN www2.actden.com/writ_Den/tips/essay/index.htm Explores the parts and provides step-by-step directions for writing essays. Essay | Define Essay at Dictionary.com dictionary.reference.com/browse/essay a short literary composition on a particular theme or subject, usually in......

Words: 1466 - Pages: 6

Free Essay

Real

...* Characteristics Of Informationwww.searchtherightwords.com/Searching for the Right Words? Say What Your Heart Wants To. * Characteristics Of Informationwww.hforcare.com/Search Characteristics Of Information Characteristics Of Information in One Site Ads View Slide Show * FB Share * Tweet * Pin It Close View Slide Show * View Slide Show Related Questions * What is duplicate content? * The Difference Between Selling and Marketing? * Recommend a list of free classifieds and directories with no reciprocal links requirement? * How do you get to a chat room to tell people about your website? Answer: The first characteristic is Relevance. The information that a person uses must be relevant to the current problem at hand. If the information is not relevant it would not help to solve the problem at all. The 2nd characteristic is Complete. The information must be complete. If the information is not complete and only partial information is received, it may lead to wrong decisions being made as only half of an entirety of the information is known. The 3rd characteristic is Accuracy. The information must be accurate as unaccurate information would lead to many different major problems as unaccurate information for example, may lead to people playing the stock market to lose alot of money. The 4th characteristic is Current. The information must be current as a fact of yesterday may not be a fact of today. For example, a criminal on the......

Words: 3338 - Pages: 14