...the year 2010 (Figure 1.1). 1200 1000 1000 831 800 577 600 400 376 200 0 Sales (billions) Locations (thousands) 2000 2010 Source: National Restaurant Association (1999) Figure 1.1 Restaurant Industry Sales and Locations 1 There are a variety of possible locations for restaurants including a freestanding unit, located in shopping mall outlet, food court, or a multiple concept unit within an existing facility designed for another business such as a gas station and convenience store. It may be leased space, a building the retailer purchases, or a new structure built to specification. Each has its own advantages and disadvantages for specific types of restaurants (James, Walker, and Etzel, 1975; McGuire, 1993; Powers, 1997; Hsu and Powers, 2002). The cost of land, lease expenses, and building varies with the location of the restaurant. Metropolitan areas are more expensive than nonmetropolitan areas. Also, these costs vary considerably with the design and type of restaurant. Freestanding restaurants are more expensive than smaller kiosks or drive-through restaurants (Khan, 1992; Khan, 1999). Restaurateurs are struggling with and thinking hard about where and how to expand (Steintrager, 2001). For today’s restaurateur, few things are...
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...influence that each stakeholders exert on the business Within a business there are different people that can influence the way your business is run. These individuals are known as stakeholders and they all have different amount of influence as they all have different amounts of power. The type of stakeholders have already been discusses in my other pieces of work along with how they operate. Employees Employees are a very important stakeholder within Mercedes Benz as they have 270000 employees that are working around the world. As Mercedes Benz are a very large organisation this means that they have many different types of employees that work for them. All these employees have a part in the business but they do not share the same amount of influential power to change the direction of the business. This is because some employees are directly involved in the decision making for the products and some are just obliged to follow the orders. In order for Mercedes Benz to keep their employees working at an optimum level they must make sure that their employees are happy within their place of work and this is done by the human resources department within Mercedes Benz. If the human resources team within Mercedes Benz is not happy this could cause serious problems as motivation plays a big key in the way Mercedes Benz operates and if the HR team isn’t happy they can stop this motivation giving them some degree on influence over the business. Some employees such as the head engineers...
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...Online Image and Reputation: Mitigating Negative Impact of False Reviews on Service Industry Businesses Texas A&M University-Commerce Texas A&M University-Commerce Table of Contents Abstract 3 Chapter 1: Introduction 4 Chapter 2: Review of the Literature 6 Chapter 3: Methodology 11 Chapter 4: Findings 12 Chapter 5: Summary, Conclusions, and Recommendations 14 References 15 Appendix 17 Abstract Online reviews are becoming an increasingly important component in generating a business’s image and reputation. Service industry businesses, particularly those that rely on positive word-of-mouth, are exposed to the negative influence of fake reviews and false ratings. This paper explores the ways that online reviews are manipulated, highlighting the effects of the social and anonymous nature of the Internet and online review sites. Additionally, this paper examines several methods that can be employed to mitigate the long-term impact of false or manipulated reviews, including a brief review of US law, and the monitoring of review sites to ensure that identifiably false reviews are removed. Keywords: online ratings, service industry, review manipulation Online Image and Reputation: Mitigating Negative Impact of False Reviews on Service Industry Businesses Chapter 1: Introduction Background Businesses, especially service industry businesses like hotels, restaurants, and rental agencies, rely on several methods of reaching out to potential...
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...rationale for your responses. Answer: From the scenario for Katrina’s Candies, assuming the absence of quantitative data, determine the qualitative forecasting techniques that could be used within this scenario. Quantitative data are anything that can be expressed as a number, or quantified. Examples of quantitative data are scores on achievement tests, number of hours of study, or weight of a subject. These data may be represented by ordinal, interval or ratio scales and lend themselves to most statistical manipulation. Qualitative data cannot be expressed as a number. Data that represent nominal scales such as gender, socieo economic status, and religious preference are usually considered to be qualitative data. Both types of data are valid types of measurement, and both are used in education journals. Only quantitative data can be analyzed statistically, and thus more rigorous assessments of the data are possible. Katrina’s Candy’s would use the exploratory method. Exploratory research is research conducted for a problem that has not been clearly defined. It often occurs before we know enough to make conceptual distinctions or posit an explanatory relationship. Exploratory research helps determine the best research design, data collection...
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...I. Definition of the Subject The scope of this project is to assume that I am approached by the executive of my committee to report on the strategic implications of the information technology on our business over the next three years. I have chosen the subject of Business Intelligence as a Service, which is a branch of IS Management and includes data mining, database management systems, social media and information collection, and lastly in the scope of this project, I will write about Visual Analytics, an output or end result which is what the company I have chosen to write about is in need of. II. Background of Company Within the scope of the project, I have chosen to represent a Not For Profit association which is responsible for raising funds and awareness about cancer. We will be called the Prashant Foundation for Cancer Research. Founded in 2008, our organization consists of many volunteers who have different capabilities and skills which help the organization run, as well as an executive administration which runs the operations with members with backgrounds in management, entrepreneurship, law and medical research as well. The issue that we have is with our database management system, and information management in general . We have been active for 3 years, and need a strategic plan for organizing our data in a way which can benefit us so that we can grow the organization by increasing visibility, increasing funding and donations, and growing the pool of victims so that...
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...Leadership Basics Defined Morris E. Shepherd Jr. Columbia Southern University Introduction Leadership is defined by the Military as: The process of influencing others to accomplish the mission by providing purpose, direction, and motivation. Many of the most influential people in history have served time within their countries military and have gone on to become influential leaders of their country, such as: Napoleon Bonaparte, George Washington, and Alexander the Great. By taking an example of how the military has produced countless leaders many companies can use this example to help create both a positive and productive working environment. Today many of the larger fortune 500 corporations require their executive staff members to read the book The Art of War by the Author Sun Tzu. Although this book is primarily a strategic military manual it clearly amalgamates military strategy and leadership principles in order to successfully win a war or in modern times to be a financial success. Key factors that can determine a successful leadership environment Organization is a key element in being successful. When ideas are properly thought out and planned things will always flow smoothly. While it may or may not seem plausible, organization is a very important factor in being successful. For example, whenever an important project is due whether it is for school or work, the first thing that a person would...
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...The National Football League Today Robert Davidson Strayer Univ. BUS. 475 Prof. Kelly Aug 1, 2014 The National Football League (NFL) Today The National Football League today is a Multi –Billion dollar industry, which includes some of the most influential and powerful stakeholders in the United States today. There are many key factors in this organization’s external environment that can affect its success. Presupposing, the two key factors to this are the Franchise Tag which is a tool that the owners use to pay less money to players at the end of their current contract and keep them on that team for the remainder of the season. In terms of a business decision, the franchise tag is a solid move. It prevents a player from leaving a certain team without the team receiving just compensation, but it also pays the player a top five salary at that particular position. It gives the team five extra months to negotiate a new contract in order to retain the player on the current team with a long term contract it is intended as a good faith jester from the team to show the player under this tag that this is what the organization is working towards. Unfortunately, that isn’t always the case, and teams basically use the tag now to keep a player hostage. While the players are beginning to hold out, meaning not playing until well into the season in hopes of obtaining a new contract or being released to the free agent market. The second key...
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...The types of influence tactics I use are dependent on who I am trying to influence and why I want to influence them. The exercise in Influence: Gaining Commitment, Getting Results requests that I not consider who I am attempting to influence when determining my answers (Scharlatt 17). The information I gain from completing the exercise will help develop a plan on how to use each influential tactic to better influence those around me (Scharlatt 19). There are eleven different tactics used to gain influence. These are rational persuasion, consultation, inspirational appeals, collaboration, apprising, ingratiation, exchange, personal appeals, legitimizing, pressure, and coalition tactics. Rational persuasion includes logical explanations and factual and detailed evidence (Scharlatt 17). Consultation includes being open to ideas from the requested and thoughtful responses from me regarding those ideas (Scharlatt 18). Inspirational appeal includes showing how the request meets that person’s goals and is clear and appealing for that person to support (Scharlatt 17-18). Collaboration includes my ability to provide the necessary resources to complete the task and reduction of difficulty to ensure success (Scharlatt 17-18). Apprising includes explanation of long-term benefits of opportunities to learn a new skill (Scharlatt 17-18). Ingratiation includes my enthusiasm for the task and confidence that it can be completed in order to appeal to that person’s self-image (Scharlatt 18)....
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...Effective Leaders Abstract Leadership is the process of using power and influence to navigate followers to achieve a specific goal. The purpose of this paper is to explain that effective leaders must hone specific traits that are indispensable for managing organizations successfully. This paper explores the techniques, approaches, and practices that make leaders powerful, influential and efficient. Additionally, to help define effective leadership, a case study is analyzed based on personal experience of cooperating with a district supervisor who employs effective leadership strategies. While analyzing the leader’s behavioral patterns and implemented strategies, it should be concluded that her organizational loyalty is extremely strong because the manager has succeeded in controlling the working environment along with current changing management trends. Introduction The leader who served as a model for exemplary leadership was my district manager Janet Poriot at Saks Fifth Ave stores where I started as an intern. Later, I entered in a manager training program and she directly supervised me, acting as an overseer of all trainees. She was a driven, compassionate, motivating, empowering team player that made quick and effective decisions. Furthermore, she had a powerful influence on me and played a key role in structuring my management...
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...Leadership Management Leadership and Management 1. We have described power as the capacity to cause change and influence as the degree of actual change in a target’s behaviors. Ho Ching’s power as a leader has been recognized by many, but would you describe Ho Ching as an influential leader? Why? Ho Ching is surely an influential leader in this scenario. The reason behind this is the complete control and authority she holds over a multi billion dollar portfolio. Ho Ching also made changes to the company’s disclosure statement polieices. This was unprecendented and yet a well kept secret by the company’s upper management. In addition, She aided in the opening of an office in India which shows her ability to convince the organization to take risk on the India market and expand the business. These acts continued to prove that she was an effective leader with clear vision of the future for the company. She also proved that she possesses the tenacity to make difficult and controversial decisions. 2. Based on the excerpt from Ho Ching’s speech, what type of tactics does she use to influence the behavior of others? Based upon speech of text in the passage, it is eveident that the leadership displayed is that of a populist/persuasive kind. She believed that decisions to be taken by alder need acceptance by masses, they must be reasonable and logical. Her management and subordinates of the firm are able to subscribe to. Singaporeans are for most part democratic capitalists. Their...
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...Leadership and Management 1. We have described power as the capacity to cause change and influence as the degree of actual change in a target’s behaviors. Ho Ching’s power as a leader has been recognized by many, but would you describe Ho Ching as an influential leader? Why? Ho Ching is surely an influential leader in this scenario. The reason behind this is the complete control and authority she holds over a multi billion dollar portfolio. Ho Ching also made changes to the company’s disclosure statement polieices. This was unprecendented and yet a well kept secret by the company’s upper management. In addition, She aided in the opening of an office in India which shows her ability to convince the organization to take risk on the India market and expand the business. These acts continued to prove that she was an effective leader with clear vision of the future for the company. She also proved that she possesses the tenacity to make difficult and controversial decisions. 1. Based on the excerpt from Ho Ching’s speech, what type of tactics does she use to influence the behavior of others? Based upon speech of text in the passage, it is eveident that the leadership displayed is that of a populist/persuasive kind. She believed that decisions to be taken by alder need acceptance by masses, they must be reasonable and logical. Her management and subordinates of the firm are able to subscribe to. Singaporeans are for most part democratic capitalists. Their businesses...
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...external and internal headings, This analysis paper will describe the depth evaluation of internal and external elements that may cause an effect on the business of Wello. Evaluating the main elements of Wello can influence the establishment of competitive advantages and satisfaction of stakeholders for the company. External Environmental Analysis Many other elements have an influence over Wello’s ability in accomplishing goals and objectives. In order for success, the Wello Company has to discover the appropriate strategies to maintain business operations and applications. The appropriate strategies will keep Wello provisions as necessary. The external factors will incorporate legal regulating elements, economic elements, global, technological and innovation. Legal and Regulatory Factors The legal factor must be comprehensive and exact by the business, because there are federal standards and rules that have to be followed. The federal standards and rules are usually stringent and inadaptable. The legal and regulatory factors have complete capabilities to help with a company’s strategic goal. The rules would specifically involve information technology to increase safety to an organization by ceasing unauthorized access. Liability insurance would probably be a wise decision for a company to invest. If a business is not properly insured, an owner could personally...
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...Alyssa Taelman Etude De Marché The influence of Northern European bloggers What influence do bloggers have on fashion? Introduction Nowadays, fashion blogs are all over the Internet, but what exactly is a fashion blog? I will start out by a definition of a fashion blog and a definition of a fashion blogger. Definition fashion blog: a fashion blog is an online medium where all sides of fashion are covered. This includes blogs about: Runway trends Fashion items, such as shoes and handbags Celebrity fashion Street style outfits worn by regular people Definition fashion blogger: fashion blogger are ‘normal’ people, fashion fans, who decide to express their opinions about fashion statements giving their own personal interpretations of what trends are. The opinions may then become very popular world wide because of the medium they use: Internet. Fashion blogs can be categorized in a number of ways: by writer’s expertise, by ownership and by theme. 1 By writer’s expertise 3 sorts of writers can write fashion blogs: insiders, outsiders or aspiring outsiders. 1. Insiders Insiders are people who work (or have previously worked) in the fashion industry or for the traditional fashion media (fashion writers, fashion critics and fashion reporters). For example: Yara Michels from This Chick’s Got Style who is also a magazine editor for Elle Holland. 2. Outsiders Outsiders are people who know a lot (or at least have strong...
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...Level 3 Unit 1-D1 Evaluate the influence different stakeholders exert in one organisation Every organisation has stakeholders, these are groups or individuals that affect or are affected by the business. The number of stakeholders of a business varies as does their importance and influence. The type of organisation and the product or service it supplies also determines its stakeholders. An organisation such as Coca-Cola has far more stakeholders than a family business; it is therefore much more influenced and affected by the actions, aims and objective of its stakeholders. In this report I will evaluate the influence of some stakeholders; Employees and Suppliers of Coca-Cola. Employees Employees are very influential stakeholders of Coca-Cola and they are one of the most important for the running of the organisation. Coca-Cola has around 146,200 worldwide employees who have a high impact on the organisation. Satisfaction and performance of employees fully depends on the way human resources are managed in the company. Employee’s main interests are salaries, wages and job satisfaction; all these influence the company’s staff turnover, industrial action and the quality of the product and/or service. Coca-Cola must consider a lot of factors when employing new staff and managing the existing staff. Employees can affect and influence in various way and due to various reasons, some of which are: skills and qualifications, personal views and opinions, employee performance, training...
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...one-year ago. The process transformation from a “Waterfall” to “Aigle” methodology was introduced as a means to tackle a disconnect between what the customer wants and what the software developers are producing. As Adams-Woodford works to develop a product road map, he is faced with three critical decisions: 1. Move from one form of the Aigle process (Scrum) to a newer process (Kanban), 2. Extend the Aigle methodology to other teams within the business unit, and 3. Expand Aigle to other teams outside of the business unit in the organization at large. Recommendations for Adam-Woodford are as follows: * Meet with a software development product managers and other key influencers within the business function to analyze, evaluate, and decide to move forward with a Scrum or Kanban process, * After a sufficient Aiglie problem resolution with the software development group, Adam-Woodford should expand Aigle to other teams within the business unit deemed appropriate, * And postpone extending the Aigle process to other Pearson business units in order to focus on the current, more urgent needs, within his product management scope. II. Problem: How can the VP within the Digital Learning Division of the North American Education unit, Greg Adams-Woodford, implement the product road map, his place within it and the broader Aigle effort at Pearson? III. Key Decision Criteria: * Customer centricity * Development speed and flexibility * Work team productivity * Product...
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