Premium Essay

Undercover Boss Job Analysis

In: Business and Management

Submitted By payne329
Words 1158
Pages 5
Olympia Lewis
Professor Kenneth Lewis
HRM 530

As CEO of Donatos Pizza, I am going to compare 2 positions from Undercover- Boss season 5 episodes 3 and perform a job analysis of each position. Also, I will describe my method of collecting the information for the job analysis, create a job description from the job analysis. Lastly, I would justify my belief that the job analysis and job description are in compliance with state and federal regulations.

My name is Olympia Payne Lewis, CEO of Donato Pizza, a family owned business that’s been operating for over 50 years. Donato pizzas vision is “To give a good thing”, and our Motto is to “Treat others the way you want to be treated” Our brand was so good that McDonalds bought our brand as a subsidiary.
Today, I decided to link up with a reality show called Undercover Boss to see exactly how our brand is being represented by our employees. In this episode, I went undercover as a geeky like worker named Cathy. The purposes of my assignments are to see what level of customer service each employee offers to customers, to see if employees are doing their assigned job descriptions, and to find out if any employees are breaking rules or representing the brand in a inappropriate manner. I went to 4 locations to see how things were running. I am going to critique the following positions that I encountered; Delivery driver, &
The Cashier.

Day 1
Delivery Driver- is responsible for taking the product to customers home within the guidelines of the law.
He or she must be respectful, courteous, and represent Donato in a professional positive manner. Today, I dealt with Aaron, the delivery driver. Instantly, he starts breaking down the position and the job requirements. As, he rapidly explain the ins and outs of the job, he allowed me to look at each area and...

Similar Documents

Premium Essay

Analysis of the Movie Rush

...Addiction Movie Analysis: Rush (1991) Maryalice Anderson Sci/163 October 19, 2015 Addiction Movie Analysis: Rush (1991) Rush shows the hard side of being an undercover detective. This movie is based loosely on actual events that took place in 1977. The small town of Tyler in Texas is the real life setting. Heroin was a problem in this town for years. Jim Raynor is a police detective. His boss wants answers. Raynor has been working undercover for two years with no evidence to put away the man he suspects is the crime boss. The Captain insists his detective must go deeper undercover and this time a female rookie detective, Kristen Cates, will join him. They will both (unknown by their boss) become addicts to heroin for the job. The two detectives will put their lives on the line along with their sanity. They will also become lovers and one will eventually die for the job. One will be left to lie for the job. Type of Addiction Heroin is the drug of choice in this movie. The crime boss is being investigated for supply and distribution of the drug into Tyler, Texas. Jim Raynor and Kristen Cates go deep undercover to convince the drug dealer that they are not cops. This is how they become serious addicts to the drug heroin. Of course, their boss Captain Dodd has no clue. He is only interested in a conviction for the drug dealer. Physical Effects of Heroin Being highly addictive, heroin is the face of going big time with a drug....

Words: 749 - Pages: 3

Premium Essay


...Describe your method of collecting information for the job analysis. I plan to collect information to perform my job analysis from the Internet and various human resources websites. I will use an archetypal method of job analysis which involves giving a current employee an unassuming questionnaire to classify job duties, tasks, equipment used, work interactions, and work atmosphere. I...

Words: 807 - Pages: 4

Premium Essay

Job Analysis

...From the Undercover Boss reality show, I chose Vivint Solar, one of the episodes that was aired on the show. Compare two (2) job positions from the episode and perform a job analysis of each position. From the Undercover Boss series, Vivint Solar, there are two positions that have being highlighted in the show. The two position Monitoring Representative and Warehouse Inventory Lead respectively. I see the two positions as being the core of the success of Vivint Solar. Both positions require team work as they complement one another in offering continuous support to customers as well as quality clientele service. The sole responsibility of the Monitoring Representative is to make sure that the clientele are well taken care of especially when faced with any alarm or emergencies during there stay at Vivint Solar. More so, this position heavily relies on provision of continuous technical customer support being offered to vivint clients. The Monitoring Representative requires one to be is vested with the responsibility to answers, responds and follows up on issues pertaining to any alarms or emergency activities. The need to be conversant by handling the telephone boards as well as the alarm systems....

Words: 928 - Pages: 4

Premium Essay

Hrm Assgn 2

...The episode of Undercover Boss detailing the 7 Eleven franchises demonstrated that there are multiple positions necessitated to keep stores running efficiently. The first position detailed was a store clerk. The next position that was explored was the delivery truck driver. Although these positions differ, both are necessitated in order to maintain the world’s largest convenient store. The role of the store clerk and the role of the delivery truck driver will be compared to determine what similarities exist. A job description will then be created in order to recruit new employees. Finally, the position of store clerk will be explored to demonstrate how this position adheres to federal laws. Comparison of Positions The episode detailed two main positions. The first position was the store clerk. The clerk was required to stock shelves, make coffee, ring up customers and ensure that customers could find everything they were looking for (YouTube, n.d.). In addition, the store clerk worked closely with the store manager to address things that may go wrong in the store. The second position that was detailed in the episode was driving the delivery truck. The delivery truck driver was responsible for making all shipments (YouTube, n.d.). The delivery truck driver was responsible for ensure each store had their shipment, uploading the truck and returning the...

Words: 1043 - Pages: 5

Free Essay

Hrm 520 Assignment 2

...Job Analysis/Job Description Latoya Roberts Dr. Jennifer Young Strayer University HRM530: Strategic Human Resource Management October 31, 2015 Job Positions/Job Analysis The 17 billion dollar franchise model company that most know as 7-Eleven is 82 years old, operating over 36,000 convenience stores across the US with a mission to be better. (Undercover Boss-7 Eleven, 2014). This enterprise offers thousands of different job positions that permits the organization to have continued success. Most organizations perform a job analysis to guarantee that the selection procedures they utilize to choose between job applicants are effective but defensible and measure knowledge, skills, abilities and personal characteristics to perform the job requirements (Stewart & Brown, 2011). The 7-Eleven enterprise has several positions that are essential to the customers, like the Night-shift clerk and the Delivery truck driver. These two positions impact the consumer on different levels, unlike the night-shift clerk the delivery driver has little contact with the client. A delivery truck driver and night clerk are entry level positions. The night clerk ensures that all customers are serviced and that merchandise is readily available for purchasing. Delivery truck drivers are responsible for ensuring products are in the store for the client. Customers expect the store to be opened with proper staffing 24-hours a day and have suitable merchandise to meet their needs....

Words: 1561 - Pages: 7

Premium Essay

Job Description

...Compare two (2) job positions from the episode and perform a job analysis of each position. The two job positions from the Undercover Boss episode about Family dollar are the Assistant Store Manager and the Training Store Manager. The Assistant Store manager is “responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, you will also be responsible for maintaining inventories, store appearance and completing daily paperwork” (Store Careers, 2014). The Training Store Manager’s duty is to make sure that managers are trained and prepared to lead their team in their store. These two job positions are a lot alike. The assistant manager works with other employees to supervise and train them as well work with all managers to provide a fully stocked store while providing great customer service. The training store manager provides exceptional training to the newest members of management. Also the training store manager works with the assistant manager so they can fill in for them while they are training. Assistant Store Manager: • Ensures a clean, well-stocked store for customers. • At the direction of the Store Manager, supervises, trains, and develops Store Team Members on Family Dollar operating practices and procedures....

Words: 418 - Pages: 2

Free Essay

Purdy's Choclate

...About Purdy’s chocolates Nestled in the lushness of Vancouver, British Columbia, a tradition sprang from the love of chocolate and the love of people. Richard Carmon Purdy opened his first chocolate shop in 1907 on Robson Street in Vancouver. His reputation for superb chocolates grew, earning him the respect of chocolate lovers throughout Vancouver. Since 1907, one thing has remained constant at Purdy’s — a commitment to quality and tradition. The Flavelle family, who has run Purdy’s Chocolates since 1963, has upheld the traditions of its founder and continues to demonstrate an unmatched passion for chocolate. Even today, Purdy’s insists on the highest of product quality. Purdy’s Chocolates are made using only the finest ingredients from around the world including chocolate from Belgium, ginger from Australia, cashews from India, and dairy products delivered fresh daily from farms across Western Canada. Care is taken to ensure each batch of creams curls just right; nuts are roasted to perfection; caramel flavour bursts as it fills your mouth; and Hedgehogs have that silky, smooth texture that our customers have come to expect. Voted by its employees as one of Canada’s 50 Best Employers in 2002, 2004, 2008, and 2009 Purdy’s prides itself as a company people want to be a part of. Each and every employee plays an integral role in the Purdy’s operation and is equally committed to creating a quality product. Today, Purdy’s Chocolates, a Canadian owned and family......

Words: 1544 - Pages: 7

Free Essay

Undercover Boss

...Undercover Boss- Family Dollar Strayer University Phillipa Warren Strategic Human Resource Management HRM 530 Dr. Reeley February 2, 2015 Family Dollars’ was started by Leon Levine in 1959, in Charlotte, NC in the basement of a bargain shop. It then grew into a Fortune 500 company with thousands of stores across the nation (Markovich, 2013). Job Analysis of Assistant Manager * Position: CEO * Date: February 2, 2015 * Name: Phillipa Warren General Purpose of Position: Assist Manager by performing related duties. Job Responsibilities: Hiring, promoting, scheduling, update job knowledge by participating in educational opportunities, reading professional publications; maintaining personal networks and participating in professional organizations. The most difficult aspect of an Assistant Mangers’ position is firing employees, feelings of unworthiness of their work and working for more than what they are worth. Daily Responsibilities * Unloading merchandise from trucks * Stocking Periodic Responsibilities * Scheduling * Stocking store on a daily/weekly basis Education * High School graduate * Some college Skills None Job Description Job Title: Assistant Manager Reports to: Manager Job Purpose: The general nature of this position is to assist the Manager. The job exists because of other responsibilities such as accomplishing the day-to-day duties required of the Assistant Manager....

Words: 716 - Pages: 3

Free Essay

The Sandwich Factory

...The Sandwich Factory The assignment will begin with an analysis and interpretation of the short story "The Sandwich Factory" by Jason Kennedy. In order to put history in perspective to the assignment, there is included a discussion with an excerpt from the novel "Hard Times" - with a description of Coke Town by Charles Dickens. "The Sandwich Factory" by Jason Kennedy, written in 2007. The short story is about a man who in 1994 takes a job at a sandwich factory for a low income bracket. At the factory, he sees his insignificance, indifference and dissatisfaction. This gives us a picture of how his life is and how unhappy he is with his work. The Sandwich factory seems to be a typical food factory where mechanization is exploited to increase efficiency, including the proceeds of sandwiches. Employees at the sandwich factory works monotonously around their belts, and is constantly monitored by their managers who let their employees do all the dirty work that they do not even bother. The managers give awards to employees from bad to excellent. If the factory is behind in today's work schedule, they are not “released” until the job is done! It creates a bad atmosphere among employees. The employees feel trapped, trapped like a prison, it puts people under pressure, stress them and forcing them to work long hours, and faster. As a reader, you get a really bad insight of how things are done at the factory according to the narrator....

Words: 959 - Pages: 4

Premium Essay

Business Ethics and Virttue Ethics

...Business Ethics and Virtue Ethics Virtue ethics is “a broad term for theories that emphasize the role of character and virtue in moral philosophy rather than either doing one’s duty or acting in order to bring about good consequences” (Athanassoulis, 2010). Virtue ethics are certain principles, such as merit or loyalty in which we should make every effort to consent to the full development in our organizations; these ideals are a reflection of what we ultimately have the potential to become. According to Velasquez,, (1998), “Virtues are attitudes, dispositions, or character traits that enable us to be and to act in ways that develop this potential. They enable us to pursue the ideals we have adopted. Honesty, courage, compassion, generosity, fidelity, integrity, fairness, self-control, and prudence are all examples of virtues”. Virtue ethics also does not provide guidance on how we should act, as there are no clear principles for guiding action other than “act as a virtuous person would act given the situation.” (2010). In this paper, I will address and define three of these virtues, apply each virtue respectively to the Mattel: GMP case, and describe which normative ethic was the most useful in evaluating the case. Courage, Fairness and Honesty According to, courage is the quality of mind or spirit that enables a person to face difficulty, danger, pain, etc., without fear. Courage is being brave in the face of adversity.

Words: 1544 - Pages: 7

Premium Essay

Organization Behaiviour

...ob : organization behaiviour14 Organisation Strategy and Structure 542 The importance of strategy 543 SWOT analysis 545 Organisational goals 546 Objectives and policy 549 Dimensions of organisation structure 551 The importance of good structure 552 Levels of organisation 553 Underlying features of organisation structure 555 Division of work 557 Centralisation and decentralisation 560 Principles of organisation 561 Span of control 562 The chain of command 563 The importance of the hierarchy 564 Formal organisational relationships 566 Project teams and matrix organisation 569 Effects of a deficient organisation structure 572 Organisation charts 573 Empowerment and control 574 Synopsis 576 Review and discussion questions 577 Management in the news: A taxing merger 577 Assignments 1 and 2 578 Personal awareness and skills exercise 579 Case study: Zara: a dedicated follower of fashion 580 Notes and references 582 15 Patterns of Structure and Work Organisation 585 Variables influencing organisation structure 586 The contingency approach 586 Size of organisation 588 Technology 589 The Woodward study 589 Major dimensions of technology: the work of Perrow 593 Environment 594 The Burns and Stalker study 594 ‘Mixed’ forms of organisation structure 595 The Lawrence and Lorsch study 597 Evaluation of the contingency approach 598 Contribution of contingency theory 600 Culture as a contingent factor 601 The changing face of the workplace 603 The......

Words: 901 - Pages: 4

Premium Essay

Management Role

...Wendi Wang The diversity of the ten characters described in Mintzberg’s roles of management theory did not indicate a wholly separation and exclusion from one another. In my opinion, they are undividable and somehow connected to multilaterally, none of them can be labeled as useless or unnecessary element for a successful leader. The 10 roles can be categorized into three categories (interpersonal, informational, and decisional), I find my interest on two more demanding parts: interpersonal and decisional. While the quality of leadership can be learnt from essence of management, I find three of Mintzberg’s roles as most significant elements of qualifying a successful leader, which are role of Leader, role of Entrepreneur, and role of Resource Allocator. The reason for placing Leader as the top one on my concern of a great leader is obvious. This role inquires a leader being able to direct and motivate subordinates such as employers or team members, together with the responsibility of training, equipping, and building healthy interrelationship with subordinates. In fact, this part of the role requires the leader to be capable of enrolling in every activity that involves and related to his subordinates. Communicate plays such a basic but essential role in leadership similarly to the one in any parent-children relationship. Take my family for instance, which is a standardize family in China where parents are always right and children plays the role of listener or......

Words: 1577 - Pages: 7

Premium Essay


...Chapter 1 ------------------------------------------------- Managerial Accounting: An Overview Solutions to Questions 1-1 Financial accounting is concerned with reporting financial information to external parties, such as stockholders, creditors, and regulators. Managerial accounting is concerned with providing information to managers for use within the organization. Financial accounting emphasizes the financial consequences of past transactions, objectivity and verifiability, precision, and companywide performance, whereas managerial accounting emphasizes decisions affecting the future, relevance, timeliness, and segment performance. Financial accounting is mandatory for external reports and it needs to comply with rules, such as generally accepted accounting principles (GAAP) and international financial reporting standards (IFRS), whereas managerial accounting is not mandatory and it does not need to comply with externally imposed rules. 1-2 Five examples of planning activities include (1) estimating the advertising revenues for a future period, (2) estimating the total expenses for a future period, including the salaries of all actors, news reporters, and sportscasters, (3) planning how many new television shows to introduce to the market, (4) planning each television show’s designated broadcast time slot, and (5) planning the network’s advertising activities and expenditures. Five examples of controlling activities include (1) comparing the actual number of viewers...

Words: 4275 - Pages: 18

Premium Essay

Organized Crime

...ORGANIZED CRIME INVESTIGATION "Yes, Mr. Hoover, there is a Mafia" (Rudy Giuliani)     Organized crime is in a class by itself.  It's big, it's powerful, it's well-connected, and highly profitable.  Mafia is the most common term used to describe the more profitable criminal organizations around the world, but other terminology exists, such as: international criminal organizations (military usage); transnational crime (United Nations usage); and enterprise crime (FBI usage).  As the term is utilized in criminology, it refers to any (or all) of six (6) different types of crime: (1) crime as business, which includes white collar crime as well as various forms of corruption; (2) offenses involving works of art, counterfeiting, or other cultural artifacts; (3) crime associated with the distribution and sale of narcotics as well as other contraband substances; (4) crime associated with human migration or sex trafficking including various forms of prostitution; and (5) crime involving contract murder or for-hire use of force, mostly deadly force; and (6) various forms of computer crime involving identity theft and/or other large-scale financial frauds.  No one-sentence conceptual definition exists, and a very useful webpage can be found on the Internet devoted to the Many Definitions of Organized Crime.     There are known characteristics of organized crime, such as corruption, violence, sophistication, continuity, structure, discipline, ideology (or lack thereof), multiple......

Words: 4752 - Pages: 20

Premium Essay

Scanning Applications

...U.S. Department of Justice Federal Bureau of Investigation 2012 The Strategic Information and Operations Center at FBI Headquarters is the 24/7 command post that monitors FBI operations and law enforcement activities around the globe. An FBI agent examines a potentially contaminated letter during a white powder training exercise. 2012 The FBI Story I A Message from FBI Director Robert S. Mueller, III For the FBI and its partners, 2012 was a year that reminded us once again of the seriousness of the security threats facing our nation. During the year, extremists plotted to attack—unsuccessfully, thanks to the work of our Joint Terrorism Task Forces—the U.S. Capitol, the New York Federal Reserve Bank, and other landmarks on U.S. soil. Tragically, on the 11th anniversary of 9/11, a hateful attack in Benghazi took the lives of the U.S. Ambassador to Libya and three other Americans. In the cyber realm, a rising tide of hackers took electronic aim at global cyber infrastructure, causing untold damages. High-dollar white-collar crimes of all kinds also continued to siphon significant sums from the pocketbooks of consumers. And in Newtown, Connecticut, 20 young children and six adults lost their lives in one of the worst mass shootings in American history, ending a year of violence that saw similar tragedies around the country. Working with its colleagues around the globe, the FBI is committed to taking a leadership role in protecting the nation. As you can see......

Words: 67387 - Pages: 270