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Understanding Organisations and the Role of Human Resources

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Values
Quality of service
Establishing long lasting relationships with clients by exceeding expectations. Customer loyalty will be a direct result of customer satisfaction
Deliver benefits to our customers
Accept personal responsibility to meet commitments; be accountable

Integrity
Be honest, forthright and trustworthy
Use straight talk; no hidden agendas
Respect ethics; law and regulation

Employees/People
A culture where employees are valued and growth is encouraged within the company
Treat people with respect and dignity
Recognise and reward accomplishment
Foster teamwork and collaboration
Welcome Diversity and diverse opinions

Excellence
Continually improving performance
Achieve innovation in all we do
Stress quality, productivity, growth, best practices and measurement
Always strive to be the best

Our Mission statement; values and culture all shape the day to day activities of the business
DEAL & KENNEDY (2000) defined organisational culture as ‘the way things get done around here’ they also created a culture model based on 4 types of organisations (see appendix A.) This business seems to fall into the ‘Work hard play hard culture’. This tacit understanding is further influenced by its corporate presence – both determine the kind of employees we attract.
Our ‘Work hard play hard culture’ gets results fast but can often be stressful particularly with the processes we need to follow and the already increased workload for managers resulting from the new flatter structure. To retain staff in this stressful environment many benefits have been adopted these include, flexible working hours, TOIL, early finish at Christmas, private health care, good pension, birthday lunches are standard and the strong ‘Family First’ ethos helps retain staff.

Using the PESTLE model - The following section will illustrate and analyse some of the

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