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Understanding the Management Role in the City and Guilds of London Institute

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Understanding the Management Role in the City and Guilds of London Institute (‘City & Guilds’)

Contents Page
The organisation in relation to its purpose and its stakeholders 2
Purpose of City & Guilds 2
Key stakeholders 2
Structure of City & Guilds 3
Rationale for structure 4
The role of management in achieving goals 5
City & Guilds goals 5
Responsibilities of middle managers in City & Guilds 5
Manager’s responsibilities linked to organisational goals 6
Effect of communications and interpersonal relationships on 7 managerial performance

Importance of interpersonal relationships 7
Importance of effective communications 8
Ensuring effective team communications and interpersonal skills 9
Development opportunities 10 Critical appraisal of personal skills and attributes 10

Areas for development 10

Development plan 11

References / Bibliography 12

1.0 The organisation in relation to its purpose and its stakeholders
1.1 Purpose of City & Guilds
City & Guilds is a leading vocational awarding organisation for work-based qualifications, committed to offering high quality qualifications across a wide range of industrial sectors, through 8500 colleges and training providers worldwide. City & Guilds Group also includes the Institute of Leadership & Management, the UK’s largest management body, combining industry-leading qualifications and specialist member services.
City & Guilds strategy is to enable people and organisations to develop their skills for personal and economic growth. To do this, City & Guilds is becoming a vocational education business and has prepared a detailed strategic roadmap to improve learner performance and centre efficiency. This strategy spans all different types

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