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Understanding the Purpose of an Organisation and Its Operating Environment.

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3HRC
Understanding the purpose of an organisation and its operating environment.
1.1 Describe the purpose and goals of an organisation
Network Rail (NR) own and run the railway infrastructure; the tracks and equipment needed so that the people who do run the trains – Train Operating Companies (TOCs) / Freight Operating Companies (FOCs) – can keep their trains going. NR are responsible for maintaining the infrastructure, signaling, timetabling and providing everything the TOCs and FOCs need to keep an increasing number of trains moving safely.

NR was a private company and in September 2014 NR was reclassified to the Government’s balance and are now an Arm’s Length Body of the Department for Transport. NR operated as a government-owned company and the public member governance structure. NR are structured as a “not for dividend” ‘company limited by guarantee’ which means we don’t have shareholders. As NR operates in the Public sector there are 46 members drawn from the general public whose job it is to hold the Board to account. The Department for Transport is also a Special Member with certain powers under our constitutional documents. All NR money comes from public funding in five year blocks, network access charges (payments from train and freight operating companies to use our network) and from commercial property rent. This means that it’s the view of our passengers, customers, partners, the Government and the regulator.

Diagram above shows a lot has happened since Network Rail took over ownership of the infrastructure and beyond.
NR goals are to make Network Rail an outstanding organisation to work for: outstanding in the way we operate, in the way we deliver our services and in the way we manage our business. But to do that we have to change.
To do this NR focus is how will they achieve the change that they need; without it they will never be able to meet and exceed the expectations of our customers, or achieve their ambition of becoming an irreplaceable part of a railway that is acclaimed as one of the best in Europe, if not the world.
Rail is vital to Britain's future, NR promise is to delivering the timetable because everything NR do, from planning the network to delivering the timetable, is about providing passengers and freight users with safe, reliable and punctual trains when NR say a train will run, we keep our word.
NR vision Is to getting everyone home safe every day. It applies to everyone who works on, or comes into contact with the railway – us, passengers, contractors, and members of the public. Safety is every bit as important as keeping the trains running.

Also NR wants to be a trusted leader in the rail industry within the next five to ten years by working closely with their partners.

NR mission is to be the fastest growing rail network and safest in Europe. Which is why NR are investing more than £25bn in developing their infrastructure between 2014 and 2019, so NR can deliver more services and better journeys.

1.2 Describe the products, services and customers of the organisation

We get our money from a combination of: * a grant from the Government * access charges for the TOCs and FOCs to use the infrastructure * income from the property we own. | | The Government provides money directly to us, and to the TOCs.

Network Rail receives funding every five years. Each five year section is called a control period. Before a new control period begins Network Rail submits a business plan to show our plans and request funding | | The TOCs earn revenue from the sales of tickets to passengers. FOCs earn revenue from transporting goods. TOCs also get some funding from the Government which they use to buy train paths. These are called track access charges. We work collaboratively with the TOCs and FOCs to make sure we provide the best service to our customers. When delays occur that are Network Rail’s responsibility, we have to pay penalties to the TOCs and FOCs. | | Both Network Rail and the TOCs are regulated by the Office of Rail Regulation (ORR).

They monitor our performance and health and safety standards, and work with the Government to decide what our income should be. | |

Business to consumers as directly dealing withend user as landside neighbours can call us directly to complaint and complaint regarding managed station as NR only managed 19 station out of2,953 railway stations in britain.
Who do ur organization trade with - govemennet and businesses – mention it.
Tell us - The type of customer is ur business dealing B2B, B2G, b2c Think about Organistation is business - -B2B to Nr to toc and foc who sell tickets to the customers to use the tarina as they pay NR rent.
Who is the custoemr everyone who uses the railway

Who is the customer and describe – genger , age range, social dempograpic , matical status– type of csutomer business goes for - have 3 factor

If it is a business, what type of business, what industry and what size of business
1.3 analyse how external actors impact on the business activities of an organistation
Political
Economic
Social
Technological

We need your skills, experience and positive behaviour to help Network Rail with these ongoing challenges. You can contribute to our great culture and help us be the best we can be.

We’re part of a complex industry, but it's an important and rewarding one. Meeting our future challenges won’t be easy, but you’ll be supported in your role to achieve your objectives and targets and we’ll help you get the most from your career.

Even though there is an element of power culture at NR, where decision are made quick, leadership is tight, howver if decision are made at the top with little influence of the operative staff the carrying out work then the motivaton levels will not be great as one way to encourage motivation is one way to empower and allow them to make decisions and to be involved in the decision making process. For example if one had good ideas and nothing was done about it. What is like to work there, do people leave,
Then think about impsct on ur organ if it has pos, neg,
Two ways to describe the culture for ur organistation but somethines

--------------------------------------------
[ 1 ]. http://www.welcometonetworkrail.co.uk/#/m05/t05/p05
[ 2 ]. http://www.welcometonetworkrail.co.uk/#/m05/t05/p05
[ 3 ]. http://www.welcometonetworkrail.co.uk/#/m05/t05/p10
[ 4 ]. http://www.welcometonetworkrail.co.uk/#/m05/t05/p05
[ 5 ]. http://www.welcometonetworkrail.co.uk/#/m05/t05/p05
[ 6 ]. http://www.welcometonetworkrail.co.uk/#/m05/t05/p05
[ 7 ]. http://connect/content/about-us/Purpose-role-and-vision.aspx
[ 8 ]. http://www.networkrail.co.uk/about-us/
[ 9 ]. http://www.welcometonetworkrail.co.uk/#/m05/t05/p05

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