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Uni University and Its New Erp System

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UNI UNIVERSITY AND ITS NEW ERP SYSTEM

1) This case illustrates the complexity of the relationship between technology and organization in the context of knowledge work. Some famous theories, indeed, demonstrate that there are important, complex and reciprocal causal relationship between these two aspects to the extent that different type of technologies can be associated with different form of organizations (Woodward). When you decide to introduce a new technology system in your organization you can’t think that it will carry automatically positive changes because it is difficult to predict in advance the outcomes of this type of implementation.
The way technology is used and its efficiency depend on complex interactions between technology, organizations, users and context: individuals and groups can enact the same technology in different ways. This is the reason way the role of human agency in accomplishing technologies is so important.
You have to plan this change, you have to manage it and you have to communicate with employees, explaining them how and why the change will be implemented.

2) The major problem was the lack of a correct communication between Uni and ConsultCo: they, initially, aimed to achieve the same goal sharing their skills but they misinterpreted their partnership agreements. Uni wanted to develop a system compatible with its organizational setting and it would have formed the basis of its administrative infrastructure, ConsultCo wanted to enter an untapped vertical market. Another problem was the shortage of resources provided by ConsultCo: Uni represented a client within a small vertical market which had limited growth opportunities so ConsultCo wanted to do this project in the most efficient manner possible.

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