...Having good communication within a Health and Social Care context is very important as without it patients could be put at risk. This communication can come in many different forms and contexts such as; verbal, non-verbal, group, 1:2:1 formal, informal texting, written and oral. All of those forms are used at different times depending on the age, culture, physical and mental ability of the person you are interacting with. Effective communication, be it with individuals with physical/mental limitations or a fully able individual, is the delivery of a message or messages using methods that cater for each of their needs. Logbook; Date | Who with? | Type of interaction | Subject | 3/9/14 | Brother | Oral, Verbal, Informal, 1:2:1 | Football Match | 3/9/14 | Grandmother | Verbal, Formal (phone call) | First day at college | 3/9/14 | Jess | Non-verbal, Informal (text) | Bus journey | 4/9/14 | Boss | Non-verbal, Formal (e-mail) | Weekend hours | 4/9/14 | Jess, Jess, Kirsty | Verbal, Informal, Group | Classwork | Task 1 P1; The first interaction I had was with my brother. This from the outset was clearly informal, as the slang and colloquialisms were used throughout. Although this interaction was one to one it was not as intense as some as we were both watching the football match and the conversation was second thought. Our body language was very relaxed, both of us were slouched on the sofa zoned into the TV; there was no eye contact until ‘half-time’ when we could...
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...UNIT 1: DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE The role of communication and interpersonal interaction in health and social care. Naima Zaka Assignment Brief- Part 1: Unit 1- Developing Effective Communication in Health and Social Care Title- The role of communication and interpersonal interaction in Health and Social Care. Due to poor media coverage on the quality of care and provision in Health and Social Care environments. I have been asked to work undercover by the Health authority to report on effective communication and interpersonal interaction. |Type: Effective |Log 1: | | |I entered the doctor’s room and sat down on a chair; he looked up to greet me whilst asking me how I was| | |doing. I replied by telling him how I was feeling, I told him about the pain in my head, and how it was | | |effecting my sleep and my daily routine. Whilst I was telling the doctor my problem he was looking | | |straight at me making eye contact, he would nod his head at times to show his understanding. After I’d | | |finished he asked me a few questions whilst listening to me answers the doctor was taking notes and | ...
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...Communication factors, barriers and strategies Factors Environment Setting For communication to be effective, the service user needs to be surrounded by positive energy and to feel at ease with whoever they are talking to. For example, a care setting such as a doctor’s waiting room could prevent communication due to an un-friendly and clinical set up. To overcome this barrier staff would need to reassure clients and provide adequate information to reduce the service user’s anxiety and try to make them feel more calm and relaxed. Many waiting rooms have done this by providing magazines and having low level background music to try and distract the service user and ease their fears. Noise Noise can be either internal noise or external noise. Internal noise represents the internal-self talking to itself. Whereas, the external noise can include, the conversations of other people, traffic noise or anything that interferes with our ability to maintain focus. Noise in a health and social care setting is constantly a barrier. For example, while sitting in a dentist’s waiting room, there would be people having their own conversations, a radio playing and the receptionist on the phone. So a service user, with a hearing difficulty could find it extremely hard to hear and concentrate because all the background noise would be extremely off putting for an elderly service user. Seating Seating arrangements can affect communication in many different ways. For example, if two extremely...
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...The role of effective communication Task: Produce a document that explains the role of effective communication and interpersonal interaction in a health and social care context. Extend this work by assessing the role of effective communication and interpersonal Interaction in health and social care with reference to theories of communication (P1, M1). Communication is where an individual shares information through speaking, writing or body language. This could be texting an individual or using social media sites to interact. Communication is important in a health and social care setting as you may need to inform those around you about a certain patient. For example, when an individual is put into a caring home, the person (typically a family member) would tell the manager/ nurses about the patient. This is because they want the patient to feel comfortable in the home. This would require the manager to communicate with the care workers, so they all have a clear understanding. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way that it was intended. The goals of effective communication include creating a common perception, changing behaviours and acquiring information. Effective communication begins with encoding, or the skill of relaying information in a clear, direct way that allows the receiver to correctly decode your message. Decoding is also a skill as it requires the receiver to ensure that...
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...------------------------------------------------- What is communication? Communication is a two way process of reaching mutual understanding in which participants not only exchange information but also share meaning. ------------------------------------------------- Why is effective communication important in Health and Social Care? Within a health and social care setting effective communication is important because a lot of information is passed on between people and different services, and if parts of the information wasn’t passed on correctly then people could be deprived of information. Verbal communication is the use of speech to give information. This could be face to face or over the phone. For example, a conversation between two teachers, speaking about a student. Another example is a teacher phoning a parent about a student’s behaviour. The use of gestures while having verbal communication is key, as it shows that the person speaking is confident in speaking in front of another person or a group of people. Non-verbal communication is the passing of information without personally speaking to another person. An example of non-verbal communication, is the use of facial expressions, facial expressions indicate the way a person may feel about something that they have just been told. For example, a doctor telling a patient news about their health. The patient may not respond to the doctor, but they doctor may know that they feel shocked about the news just by the way they...
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...include; verbal, written, on-screen, multimedia and web-based. P1 Verbal Face-to-face verbal communication is the simplest type of communication to understand, people are less likely to misinterpret things that are being said. In the business environment it is not always possible to meet in person and is more convenient to talk on the telephone. Telephone conversations are also an effective way of communicating and it is important to use a variety of different methods. There are many ways of using verbal communication. Talking is the most effective and comfortable way for most people to communicate. The purpose of using verbal communication is that it is the simplest type of communication. It is used very often in boots stores. For example when customers come into store and need to find out the location of the product. It is very commonly found on a day to day basis. It is used all the time when communicating to customers. For example yesterday I was helping a customer, whilst working on the perfume counter, to find a suitable perfume for her daughters 16th birthday. Written Written communication is one of the most common forms of communication within the business environment. It is key that small business owners and managers have a good level of effective written communication. This will boost the employees to improve their written skills. Examples of written communication that are used on a daily basis within Boots include: * Email * Internet website * Postcards ...
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...Unit 1 Assignment 2: Ethics Statement Jeremy Robinson A fundamental decision in communication ethics concerns how absolute or relative your ethical standards will be. Will you use the same absolute standards for every communication interaction or will your ethical choices be relative and depend on each situation? Absolute ethical standards mean exactly what they sound like and represent an absolute or unchanging standard for ethics in every situation. Telling the absolute truth in every situation would be an example of absolute ethical standard because no matter the situation you never change how you would handle it. A relative ethical standard is when you choose your ethics based on the independent situation. In some situations you choose to be truthful but in others you choose to omit the truth or choose not to speak at all because the consequences of doing so would be far more damaging than just letting the situation go. I believe that my ethical standards are more relative due to the fact that no situation is the same and being that no situation is the same no outcome is the same. Life itself is relative therefore you must bend and twist with it. If you hold absolutists ethical standard you will give the same answers to every situation but receive wildly different outcomes, most probably not being in your favor. It is an essential part of your life to try to engineer it to fit your purposes and to receive the outcomes with the greatest gains in your...
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...Unit 1: Developing Effective Communication Study Sheet- Key Words Interpersonal Interaction- Interpersonal interaction is the process of sending and receiving information between two or more people. This type of communication encompasses all types of contact between people. For example, asking questions via email/text message is an interpersonal reaction as you do not necessarily have to verbally ask the question, though you are still getting an answer. Interactions are between individuals, which may involve: * Drawings * Touch * Smell * Words * Gestures * Sound Interpersonal Skills- Interpersonal skills are the tools people use to interact and communicate with individuals or groups in an organizational environment. It is the ability to be able to effectively and appropriately communicate with people and stay calm during many different or challenging situations. An example of this could include the inability to negotiate with challenging customers who are complaining about food they have ordered. People need to handle situations like these in a way which does not distress surrounding people. There are seven main areas of interpersonal communication and they include: * Problem-solving * Decision-making * Assertiveness * Verbal communication * Non-verbal communication * Listening skills * Negotiation Reflective Account- Reflective account is the aspect of looking back on previous communication...
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...1.2 SYSTEMS Systems and some of the subsystems that Telematics provides are as follows. 1.2.1 INFORMATION & COMMUNICATION TECHNOLOGY SYSTEMS Information & Communication Technology (ICT) refers to all technologies used to handle and provide access to information through telecommunications. It mainly focuses on communication technologies. This includes the Internet, wireless networks, cell phones, and other communication mediums. 1.2.1.1 STRUCTURED CABLING SYSTEMS A structured cabling is the wiring network of a building or group of building’s telecommunications cabling infrastructure that carries all the data, voice, security, Voice over Internet Protocol, Power over Ethernet, and even wireless connections. It includes cabling, connecting...
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...Protocol: Protocol is used to define a method of transmitting data over a computer network such as LAN, internet, and intranet. Each protocol has its special techniques, like how the data is formatted, when we sent, what to do with it once we received and how to check the errors in data. Generally protocol is in the form of packets, through packets only the data will send and receive it. There are hundreds of protocols has been developed for special purposes and environments. One of most common and known protocol is HTTP (Hyper Text Transfer Protocol), TCP (Transmission Control Protocol) which is used to transmit the data through internet. Identify key elements of a data communication protocol: There are three key elements of data communication...
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...Rationale | Implementation Quarter | 11/04/2011 | All | New Curriculum | | December 2011 | | | | | | | | | | | | | | | | | | | | | | | | | | ------------------------------------------------- Graded Discussion/Assignment Requirements Discussion or Assignment Requirements documents provided below must be printed and distributed to students for guidance on completing the discussions and assignments and submitting them for grading. Instructors must remind students to retain all handouts and assignment documents issued in every unit, as well as student-prepared documentation and graded deliverables. Some or all these documents will be used repeatedly across different units. Unit 1 Assignment 1: Effects of Routing on Current Communication Methods Used by Organizations Learning Objectives and Outcomes * Explore the effects of routing on current communication methods used by organizations. Assignment Requirements The Johnson Company provides networking components and services. It sounds simple, but management knows it takes a lot of planning to get it right. Retail product and service businesses operate in a crowded market. There is intense competition for customers. Today's businesses have found that the pursuit and retention of customers is the primary goal and Johnson is concerned that their methods are too antiquated to keep them competitive. Currently, Johnson used analog phone lines and takes all customer orders by...
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...When reviewing the Lyndon B. Johnson “Daisy ” and the “I’m Mad” advertisement by Ronald Regan for support of Barry Goldwater, there are similarities between the two videos as well as vast differences. The Johnson campaign committee made a very dramatic dramatization of what would happen if the people of the United States elected Goldwater for president in 1964, portraying that if Goldwater were elected the entire nation would be thrown into war. Through this terrible time frame which was referred to as the Cold War, people were constantly on edge of fear of a nuclear attack from the Soviet Union and its allies, many U.S. citizens were accused of treason and blackballed. Johnson wanted to use the fear and gullibility of the nation at that time to gain an advantage in the presidential campaign. Meanwhile, Regan spent the entirety of the Goldwater ad attempting to clear the dirt away from the Goldwater family. But, in this advertisement for Goldwater, Regan does little to retract the statements made by the Johnson ad, instead he tries to justify that the country needs someone impulsive to keep the nation on edge and to keep the nations defenses at a maximum. Both videos portray attempts by both candidates to manipulate the voters through fear of an imminent attack on the U.S. by Soviet forces. The only differences in the videos is how they catered the message to the viewers, with the Johnson ad being a direct attempt to slander the opponent, whilst the Goldwater ad was a mere...
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...Unit 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. 1.1 Identify the different reasons people communicate. The different reasons people communicate are to express their concerns or fears about something. People use communication to express needs for care, support, ask or give answers, when socialising with family and friends or developing relationship people communicate with each other. Communication is used to show support and reassure, to share ideas and experience. 1.2 Explain how communication affects relationships in the work setting. Good communication in a work setting is very important as this help to build an effective working relationship between service users, their families, and care service provider. A good communicating...
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...Barriers to communication There are many factors which may affect an individual's ability to effectively communicate. These factors are known as communication barriers, as they prevent or interfere with the person's ability to send, receive, and/or understand a message For example visual and/or hearing impairments can act as barriers to effective communication. These barriers mean that the person has difficulty is seeing written communication, such as a letter or email, and/or hearing spoken word conversations, for example between a care worker and a patient in a day care centre when the two are discussing future care plans, leading to possible misunderstandings, or embarrassment to the person with the hearing/visual impairment and they cannot fully understand the care worker if the care worker is not aware of, or not seeing to, the persons additional needs. These needs can be seen to by speaking clearly and slowly, and/or repeating, rephrasing what has been said, to help people understand what is being said to them. Time should be given to the message receiver; so that they can digest the information they have received and think about how they want to respond. Electronic devices can also be used, such as text phones, telephone amplifiers and hearing loops, and it is important to give the individuals using the devices enough time to use it whilst communicating. An induction loop system helps deaf people hear sounds more clearly by reducing or cutting out background noise. ...
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...UNIT 1 – Developing Effective Communication in Health and Social Care * ------------------------------------------------- Understand Effective Communication and Interpersonal Interaction In Health and Social Care (P1,P2,M1) INFORMATION PACK ADEN COURT NURSING HOME ADEN COURT NURSING HOME What is communication? Communication simply means when information is transferred from one person/place to another person/place. Communication plays a crucial role in all workplaces therefore having good communication skills benefits and helps service users and colleagues. This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication. It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other. Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. Directory of Key Words and Terms: Key word/term | Explanation | Example | Verbal Communication | It is the sharing of information between individuals using speech.Verbal communication includes talking, whispering, shouting etc. It uses words to give an idea, thought or a feeling. | In a dental practice, the dentist is talking to a patient about using floss to keep their teeth clean from unwanted...
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