...Unit 2 P2: describe discriminatory practice in health and social care. In this assignment I will describe discriminatory practice in health and social care. I will define what discrimination, prejudice, stereotyping and labelling mean and give examples of the factors that may lead to them. Discrimination is 'the unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex' (oxforddictionaries.com). Prejudice is 'an unfair and unreasonable opinion or feeling, especially when formed without enough thought or knowledge' (dictionary.cambridge.org). Stereotyping is 'when you judge a group of people who are different from you based on your own and/or others opinions and/or encounters' (urbandictionary.com). Labelling is 'defined as the process of attaching a descriptive word or phrase to someone or something' (yourdictionary.com). Even if staff are very good at understanding diversity and promote equality there will be times when discrimination occurs. Factors such as race, culture, age, gender, social class, sexuality, disabilities and health status can all be factors that someone can discriminate against. 3 factors that could lead to discrimination and how it could occur 1. Race Race is a factor that can lead to discrimination. Race can be discriminated by the colour of your skin and what nationality you are. What ever colour a person is or what ever nationality they were born as all should be treated fairly but some...
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...Stakeholders of British Red Cross and McDonalds. A stakeholder is someone who has an interest in any part of the business. British Red Cross Donors Staff/volunteers Benefactors Government British Red Cross Donors Staff/volunteers Benefactors Government British Red Cross is a voluntary business set up to help UK and overseas people in crisis. It is also an international business. Stakeholders for the business include: STAKEHODLERS STAKEHODLERS * Employees /Voluntary workers (internal) – these are the people that work for the business to help them raise the money they need to carry out what their aim is to do. The employees aim to get a wage from working from the business, whereas the voluntary workers aim to help raise money for the charity. These are one of the most important stakeholders of the business because without them the business will not be able to run. * Government (external) – this is another major stakeholder for the business because they fund what the business needs to do to raise the money. Without the government funding the charity they wouldn’t have the shops and events that go on to make the business/ charity work. * Benefactors (external) – these are another stakeholder in the business because they rely on the business raising money for them to help with the needs the business raise money. The benefactors are the main reason in which the business is running, without them needing the help, the business would have nothing to run for. ...
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...Create a mind map describing the different stakeholders who iTesco. Tesco. Customers want good quality products and services for affordable prices. They like to see improvements constantly being made so that they feel they are getting value for money. Quite often, people associate themselves with certain brands they buy. Organisations and businesses are dependent upon their customers. Customers want good quality products and services for affordable prices. They like to see improvements constantly being made so that they feel they are getting value for money. Quite often, people associate themselves with certain brands they buy. Organisations and businesses are dependent upon their customers. Tesco’s customers have a huge influence over the business. They use their customer insight to make any appropriate and needed changes to their business. If Tesco don’t offer the right services, products and promotions, then their customers will end up shopping in alternative stores. This will reduce any profit being made. Tesco’s customers have a huge influence over the business. They use their customer insight to make any appropriate and needed changes to their business. If Tesco don’t offer the right services, products and promotions, then their customers will end up shopping in alternative stores. This will reduce any profit being made. Shareholders are often the most important type of stakeholders. This is because, without them, businesses lose their value which will affect its overall...
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...Student name | Vionna Meijer | NP email address | vrmeijer@st.noorderpoort | Assessor name | Ms. de Jong | Unit | 3 | Submission number | 1 | Cohort | 2014 - 2017 | Authenticity statement | I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. | Inhoud Introduction 3 Bijenkorf 4 H&M 10 Human resources H&M 10 Staffing to meet changing business demands 10 Coordination of team resources to meet targets 10 Monitoring team performance 10 Liaison with other departments 11 Establishment of professional culture 11 Provide appropriate incentives 11 Encourage creativity and initiative 11 Outsourcing versus in-house decisions 11 Introduction The author will describe the recruitment documentation used by the company Bijenkorf and H&M. P1 Describe the recruitment documentation used in an organisation. Bijenkorf Meer informatie? Neem voor meer informatie over deze vacature contact met ons op via het contactformulier Medewerker Customer Service Vestiging: Groningen Afdeling: Customer Service Uren per week: 15 uur Sluitingsdatum: 29 Juli 2015 Print deze vacature Mail deze vacature Deel deze vacature Solliciteer direct Over de functie Medewerker Customer Service Als Medewerker Customer Service ben jij het visitekaartje van de Bijenkorf en sta je voor Premium Service. Je helpt onze gasten bij het retourneren van producten, het ophalen van hun internet...
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...Digestive system P2 The Digestive system is a bodily system that converts food into energy, nutrients and cells for the repair of the body. The digestive system consists of a number of organs; the Stomach, Liver, Gallbladder, Pancreas, small Intestine, large Intestine and many more. Digestions Digestion is the process that turns food into its component chemicals. This starts off with mechanical digestion, this is the physical breakdown of big pieces of food into smaller pieces, chewing in your mouth then continues with the mixing of the muscular organs stomach and small intestines. At the same time chemical digestion is occurring, this breaks down more larger, complex molecules into smaller molecules that are easier to absorb. Chemical digestion also started from the chewing process in the mouth where food is mixed with saliva, saliva splits complex carbohydrates to simple carbohydrates. It continues in the stomach with enzymes and acid but the rest happens in the small intestines. The pancreas produces pancreatic juice that has digestive enzymes that break down complex molecules like fats and proteins. Absorption...
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...Unit 2 Assignment 2 P2: Explain the purpose of operating systems An operating system is software which lets users operate the system in an interactive way. It is the most important program that runs on a computer which runs other programs that will be used for different tasks such as, input from a mouse, output of a monitor, managing files and controlling peripheral devices. Without an OS the computer’s hardware would be useless. GUI The OS has a graphical user interface that lets users interact with computer using and I/O device such as keyboard and mouse. For example a windows GUI has start menus, a desktop and a cursor; these features of a GUI makes it easier for users to navigate instead of having to learn complex command buttons/languages....
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...* In this assignment I will describe the main employability, personal and communication skills required when applying job role as described in P1 * The company I have chosen for my task is Tesco and the vacancy that I am applying is Customer Service Representative in Tesco. Main Body/ Background Research Personal skills means the skills used by a person to properly interact with others. These personal skills are the character traits possessed by an individual. They determine how one addresses issues to find a solution. Employability skills means a group of essential abilities that involve the development of a knowledge base, expertise level and mind-set that is increasingly necessary for success in the modern workplace. Communication skills mean abilities in the areas of language understanding, communicating expressively, and practical language skills. Personal skills required in the vacancy The personal skills required in this vacancy can be founded in the job description. It can be clearly understudied that mainly personal skills in this vacancy is problem solving skills. This is because customers stay with companies that meet their needs so the employer must have strong experience of problem solving. This basically means the ability to understand a problem by breaking it down into smaller parts, and identify the key issues, implications and identifying solutions. To apply your knowledge from many different areas to solving a task. Also, the employer needs...
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...this is very good for customers as a lot of other websites do not offer this service Types of presence 1. They advertise the products they have on sale on the main page , this will attract customers 2. It is easy to find what you are looking for on the website 3. A lot of products 4. Different categories 5. Delivers next day 6. Colourful ( makes the website look a lot better) 7. Advertising Christmas Sales Aims and objective for vanmildert.co is to sell as much goods and make a profit and to also keep their customers happy and returning to buy more goods Van mildert is an inviting online transaction presence because you can easily buy clothes and accessories online and order things from their site and they also deliver on the very next day so this is very convenient for there customers Educational(Bite Size this website is owned by the bbc and it is probably the most educational website I’ve seen, they offer a wide range of educational skills which is why they have the reputation as the best. The aims for bbc bite size is to make students understand more, teach them, and to provide help for students that use this website 1. Very colourful (which can attract student) 2. A lot of different subjects that students can benefit from 3. Different categories, not only for educational use (e.g. news, sports etc.) 4. The website is very easy to use and I don’t find it confusing...
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...Public Health: P2 In this part of this assignment I am going describe the four key aspects of public health in the UK and four sources of information for determining patterns of ill health. Monitoring the health status of the population Monitoring the health status if the population implies that the government track the health of the population within the UK and then if there is a potential risks then they would announce this to the public. Monitoring the health status is when they record if there have been any changes of health within the population and with the result they alert people to the potential risks for example smoking within teenagers has increased. The study of rates of diseases within the human population is called epidemiology. This study is mostly important because it helps understand how the do the infectious diseases spread and how they lead to outbreak within the public. This study alerts people of the potential risks and tracks the changes in the health of the population. For example, within the UK the obesity rates are high. The epidemiological data it shows that the life expectancy has raised since the...
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...Introduction In this report I will be explaining what employability is and why they are important. I will also define what is personal and communicational skills required when applying for a job role as an accountant. Employability Skills Each job requires candidates doing it to possess a variety of specialist skills require for a specific job. Though there are range of skills that are useful to a wider variety of careers and are hence forth transferable between jobs. This is known as employability skills. These are essential for employees to be able to work effectively in a modern organisation or workplace. For instance to be an accountant for Cameron Balloons, the applicant needs to have suitable qualifications as well as having relevant experience in a similar role. This is important when applying for a job as an accountant, since it tells the organisation that you possess the experience and qualifications that are required for the job. Personal Skills Personal Skills are certain skills that will be beneficial regardless of the job. These transferrable skills make a candidate for the accounting job attractive when they are applying for the job role for Cameron balloons. For an accountant on of the personal skills that will be beneficial will be patience. As an accountant having patience is very important. An accountant who remains patience in a very difficult time and situations and gets the job done is highly valued by the organisation. Therefore showing this skills...
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...During wars, everyone is affected, but mainly children are affected. Children have to move their location. There will be limited resources for children. Also children's education will be affected. Children are affected more by dramatizing events. Children might have to move location. One of the main reasons children would have to move is because they could live near where the war is taking place. Also family could play apart in the war. Another point is children could end up being separated from their family. This can change how the child looks at things. Children would also have limited resources. The water could become contaminated or there is no water around. The food that farmers grow and factories produce would go to soldiers to...
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...Objectives: • The organisation that I will write about is…(identify main products/services provided) • The aims of the organisation are… • To achieve these aims, the organisation can set objectives such as… Public Sector Aims and Objectives: • The organisation that I will write about is…(identify main products/services provided) • The aims of the organisation are… • To achieve these aims, the organisation can set objectives such as… Not-for-Profit Sector Aims and Objectives: • The organisation that I will write about is…(identify main products/services provided) • The aims of the organisation are… • To achieve these aims, the organisation can set objectives such as… P2 – Describe the purpose for the business in setting aims and objectives Introduction: Using the businesses I have identified earlier I will now describe why they...
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...P2- Describe the main employability, personal and communication skills required when applying for a specific job role. Social worker Employability skills To be able to become a social worker in the UK, you need take a 3 year undergraduate degree in social work, or a two year post graduate degree in social work, this needs to be approved by the health and care professions council. You will need to following qualifications, in order to study for an undergraduate degree in social work: Five GCSE’s (A-C) including maths and English and at least two A levels, or an equivalent qualification such as a BTEC National Diploma or NVQ Level 3 in Health and Social Care. However this does depend on the university/college that you are applying for. This is a good thing because I already have 5 GCSEs’ between A-C which is a start towards being able to become a social worker. It also says that i need at least two A-levels or equivalent (BTEC diplomas) or level 3 in health and social care. This is a good thing because i am currently taking level 3 health and social care as well as BTEC business studies and sociology so if (which i am) work hard enough i will be able to apply for a social worker undergraduate degree which is needed to become a social worker. You need to have some relevant experience in a social work/social care setting before being accepted on most courses. So it is important gain as much work experience as possible, either through paid positions in community care settings...
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...P2 Business and Professional Policies and Procedures that contribute to consistent and reliable service provision in the hospitality industry How does it contribute to a consistent and reliable service provision in the hospitality industry Customer services policy Customer services policy is very important because of the fact that it makes it so that staff are required to give the same care, respect and service every time that they are served and every time that they go to the catering business. If customers are treated differently, it would make them feel upset, angry or more. Or it could cause the customers to be unsatisfied with the care or respect or even the service by staff. The best way to be able to monitor how happy the customers are with the service that they have received is by asking them to do a survey. This can make it so that you can spot the issues within the service or other areas within the hospitality industry....
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...P2 Case Study 1 – Jane has recently been diagnosed with agoraphobia after she was mugged whilst on her way to town. She has been referred to the community mental health team and following an assessment has been referred to the behavioural therapist within the team. She is undergoing systematic desensitisation as a form of treatment for her phobia. The behaviourism approach is applied to this case study. According to the behaviourism approach, Jane would receive systematic desensitization by using a hierarchy of fear that is created according to her phobia. This is a method that is used to help reduce an individual’s phobia, making them feel relieved and calm. It involves ranking their fear in the hierarchy from least fearful to most fearful. According to Jane’s phobia, her least fearful behaviour would be thinking about a dark room and her most fearful behaviour would be walking inside a dark room. Throughout this hierarchy, it may take Jane a long time for her fear to go away, depending on how strong her phobia is. It would also take...
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