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Unit 4 P6 Respond Appropriately To End Users

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P6 Respond appropriately to end users.
Collect all Facts
It’s only logical that before you start offering help of any form, you ask what has been done to help resolve the problem before the person asked for help.
Questions like, what have you done since the problem developed and what caused the problem will help you attain the cause of the problem and what needs to be done on top of what has already been done if anything was done to solve the issue.
Use layman’s language
Using simple English will help you explain a point faster and easier. The person may not be that educated to understand some computer terms therefore, using simple English will help in a huge and positive way.
Be friendly to everyone
Offering customer service means that you will be talking to a lot of people with different personalities therefore, using the right tone to speak to people is important. …show more content…
Outline the problem
If you are the technician taking care of a problem make sure you tell the customer user what is wrong exactly. Explain the problem to them in simple English, what caused the problem and how to prevent it from occurring next time. When explaining the matter to the user do NOT use jargon and slang as this is likely to confuse the customer.
Solving the problem
Solving the problem is the last thing that in the process of helping the user. As you fix the problem make sure you do a good job. It is okay to offer temporary solutions to a matter is it cannot be solved right there and

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