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Unit 4 Peel Memorial Hospital

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Unit 4 – Peel Memorial Hospital Case Study
GB520 Strategic Human Resources Management
Professor Andrew Klein
May 28, 2013 Introduction
Before the 1990s, government funding allowed Canadian health care facilities to provide excellent service and quality. Increasing health care costs changed government funding, requiring providers to be held accountable for more of the financially responsibility in the early 1990s. During the mid-1990s, hospitals and regional health authorities across Canada were under siege from funding restraints, mergers and forced closures. The healthcare industry focused on delivering high-quality patient care and aligning the key stakeholders to the newly created vision during this time frame. To evolve and to survive, Peel Memorial Hospital implemented the Balanced Scorecard performance management system and that is the focus of this case study. The value of and the benefits to be gained when best practices are successfully used from the corporate sector are also highlighted.
History and Issues
Peel Memorial Hospital in Brampton, Ontario lacked significant targets and tired Mission Statement that tried to be all things to all people (Harber, 1998). Internal surveys revealed that employees were unclear on the organization’s strategic direction and the linkage of various programs and initiatives undertaken. In 1994, Peel Memorial Hospital took on a comprehensive continuous quality improvement training program and was followed by a lot of improvement initiatives both departmental and interdepartmental. The hospital management staff looked closely at whether money, time and energy were being focused on the regarding key clinical and business processes. Meanwhile, the hospital employees wanted to know how the evolving program management structure related to Peel Memorial Hospitals move into a patient focused care model; how were

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