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Unit 6 Sandwich Blitz

In: Business and Management

Submitted By bisinessstudent
Words 811
Pages 4
Unit 6 Assignment
Introduction to Management
Melissa Clarke
Kaplan University

Lei has noticed a glitch within the time sheet of one of the associates at a Sandwich Blitz location that she did not like. After doing investigation she found out that a team supervisor has been allowing this associate to claim unworked hours on his/her pay check each pay period. This is not a good thing for the company because this associate claiming unworked hours means this associate is steal from the company and someone who know prevent this from happening is allowing this behavior to carry on. After looking over the information in the hand book Lei notices that this practice was not covered for the company workers to know the penalty of an action such as this one. This issue is a control issue therefore the company hand book needs to be updated with a section to handle these issues, also inform employees of the do’s and don’ts to prevent another situation like this.
Control systems detect and correct significant variations, or discrepancies, in the results of planned activities (Bateman and Snell 2013). For Dalman and Lei to build and effective control system they need to follow the 4 step of building a control system, the first step is “setting performance standards”. They already have a performance standard which is the handbook that they created with the first location they had goals they just need to update those goals. The books needs to be modified, Lei would have to set quality goals in this situation, she is trying to build structure within the company, for example they can state that an employee has to work a certain amount of hours each week, those hours need to be reported with evidence of being facts.
The second step is “measuring performance” Lei has stared measuring company performance by checking the weekly time sheets, by doing this she sees who has been

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