...Chapter 8 Human Resources Operations Management -- 5th Edition Operations Management 5th Edition Roberta Russell & Bernard W. Taylor, III Copyright 2006 John Wiley & Sons, Inc. Beni Asllani University of Tennessee at Chattanooga Lecture Outline Human Resources and Total Quality Management Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in Workplace Analysis Learning Curves Copyright 2006 John Wiley & Sons, Inc. 8-2 1 Human Resources and Operations Management Natural and technology resources depend on the industry Human resources all companies have human resources Skilled human resources Make the difference between successfully competing or failing Shift toward service sector Advances in information technology Manufacturing work is more technically sophisticated Copyright 2006 John Wiley & Sons, Inc. 8-3 Human Resources and Total Quality Management Quality Management changed the view about employees from replaceable to valuable resource More than half of Deming’s Deming’ 14 points for quality improvement relate to employees Malcolm Baldrige National Quality Award winners have a pervasive human resource focus Copyright 2006 John Wiley & Sons, Inc. Employee training and education are recognized as necessary long-term investments Employees have power to make decisions that will improve quality and customer ...
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...Human Resource and Skill Requirements in the Electronics and IT Hardware Industry Study on mapping of human resource skill gaps in India till 2022 Human Resource and Skill Requirements in the Electronics and IT Hardware Industry Table of Contents 1. Environment Scanning and Competitiveness of Electronics and IT Hardware Industry...... 5 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. 1.7. 1.8. 1.9. 1.10. 1.11. 1.12. 1.13. 2. Overview of the Global Electronics Industry.......................................................................... 5 Overview of Indian Electronics and IT Hardware sector........................................................ 6 Key segments in the Indian electronics hardware sector ........................................................ 8 Consumer Electronics ........................................................................................................... 10 IT Hardware .......................................................................................................................... 11 Telecommunication Equipment ............................................................................................ 13 Electronic Components ......................................................................................................... 14 Strategic Electronics ............................................................................................................. 15 Overview of Industrial Electronics and other products...
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...|Statistics for Management |3 |1 |0 |4 | |BA9102 |Economic Analysis for Business |4 |0 |0 |4 | |BA9103 |Total Quality Management |3 |0 |0 |3 | |BA9104 |Organizational Behaviour |3 |0 |0 |3 | |BA9105 |Communication Skills |3 |0 |0 |3 | |BA9106 |Accounting for Management |3 |1 |0 |4 | |BA9107 |Legal Aspects of Business |3 |0 |0 |3 | |BA9108 |Seminar I – Management Concept |0 |0 |2 |1 | | |Total | | | |25 | SEMESTER – II |Code No. |Course Title |L |T |P |C | |BA9121 |Operations Management |3 |0 |0 |3 | |BA9122 |Financial Management ...
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...Alignment-MBA-530 Brian R. Duncan University of Phoenix February, 2008 InterClean Inc-Strategic Alignment-MBA-530 Introduction In developing human resources (HR) management approaches to the InterClean Inc. scenario, fundamental principals are necessary for the completion of a unified plan. The creation of business unit interdependence, based on a central company vision that is communicated throughout the organization is considered the primary key to achieving sustained competitive advantage. Rather than viewing the InterClean Inc. transition as a problem, this paper attempts to organize the process as an enterprise opportunity to address real issues necessary for the new products/services campaign. Included in this analysis through the 9 step PBL model, are concepts meant to support informed business decisions that have proven to help real world companies succeed in growing from change proposals, to achieving and maintaining effective HR practices. Describe the Situation Restructuring the framework of InterClean Inc. requires an organizational commitment towards accomplishing new objectives. The main focus for management should be to communicate clearly with all departments how important operational effectiveness and strategy is, for making the products services vision work. Each business unit must be aware of the necessity for activities to interrelate, while consistently accomplishing pro-active success cycles to satisfy measurement expectations. Issues...
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... February, 2008 InterClean Inc-Strategic Alignment-MBA-530 Introduction In developing human resources (HR) management approaches to the InterClean Inc. scenario, fundamental principals are necessary for the completion of a unified plan. The creation of business unit interdependence, based on a central company vision that is communicated throughout the organization is considered the primary key to achieving sustained competitive advantage. Rather than viewing the InterClean Inc. transition as a problem, this paper attempts to organize the process as an enterprise opportunity to address real issues necessary for the new products/services campaign. Included in this analysis through the 9 step PBL model, are concepts meant to support informed business decisions that have proven to help real world companies succeed in growing from change proposals, to achieving and maintaining effective HR practices. Describe the Situation Restructuring the framework of InterClean Inc. requires an organizational commitment towards accomplishing new objectives. The main focus for management should be to communicate clearly with all departments how important operational effectiveness and strategy is, for making the products services vision work. Each business unit must be aware of the necessity for activities to interrelate, while consistently accomplishing pro-active success cycles to satisfy measurement...
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...Unit title Level Credit value Unit code Unit review date Understanding Organisations and the Role of Human Resources 31 4 3HRC Sept. 2011 Purpose and aim of unit This core unit provides an introduction to the role of human resources and learning and development (HR/L&D) within an organisation and the environmental context. By the end of this unit the learner will have developed their understanding of how HR activities support an organisation’s strategy and assist the achievement of business objectives and how these are shaped by internal and external factors. This unit is suitable for persons who: are aspiring to, or embarking on, a career in HR/L&D are working in the field of HR/L&D in a support role and wish to develop their knowledge and skills have responsibility for HR/L&D activities and decisions within an organisation without a specialist function are employees or independent consultants within the field of HR/L&D wish to understand the role of HR/L&D in the wider, organisational and environmental context. Learning outcomes On completion of this unit, learners will: 1 Understand the purpose of an organisation and its operating environment. 2 Understand the structure, culture and functions of an organisation. 3 Understand how HR activities support an organisation. 1 Equivalents in Ireland = 5; Scotland = 6 CIPD unit 3HRC - Version 2 - 17.03.10 1 Unit content Indicative content is provided for each of the learning...
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...Programme^ Students are required to complete a minimum of 18 units* as follows: (a) Two required courses: MGNT1010**, 1020 (b) Three courses from the following elective courses: DSME1035 (or 2030), FINA2010 (or 2310), MGNT2040, 2510, MKTG2010 (c) One 3-unit course at DSME/FINA/MGNT/MKTG 3000 and above level * 6 units 9 units ** 3 units Total: 18 units As non-IBBA-Major BBA students cannot take MGNT1010, they can take any MGNT-coded course to replace MGNT1010. Those who have taken MGNT-coded courses (or #equivalent or closely related courses) required by this minor programme in their major programme would not be allowed to take these MGNT-coded courses again. Instead, no more than two courses which count towards the fulfillment of students’ respective Major Programme requirements shall count towards the fulfillment of this Minor Programme. Students who have taken UGEC2750 can be exempted from taking MGNT1010 by replacing it with an elective course as listed in the requirements for IBBA Minor Programme. Other Minor Programmes offered by Individual Departments^ a. Business Economics^ Students are required to complete a minimum of 15 units as follows: DSME1030 (or ECON2011), DSME1040 (or ECON2021) Two courses from: DSME3030, 3040, 3070, 3080, 4040, 4050, 4080, 4090 One additional 3-unit course at DSME 3000 and above level Total: b. (a) (b) Management Information Systems^ Students are required to complete a minimum of 15 units as follows: Four courses from: DSME4070, 4120, 4160...
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...Professional Achievements (Zafar Iqbal Khan) I am a proven professional with strong human resource management and operational/administration background. I started my career from Pakistan Navy. Complete basic training and start working in executive branch. I was best player of Hockey. Was member team of division in house unit and represents my division in inter division Cup hockey tournament. My performance bring the resulting on Top position. I was represent many time from my unit. Participate in all Pakistan Navy Inter Unit Championship and bring my unit’s team on Top continuously two time. After short while I volunteer for Special Services Group training and complete it. Done sensitive assignments during my service. Got chance to work as junior instructor with Turkish and Saudi Arabian classes. Pakistan Navy groom my capabilities, give me a confidence, worked with pressure and timely deadlines. I got opportunity to work with Bell Canada Telecommunications Company who was the main builder of Telecom Systems under the Ministry of Telecom in Kingdom of Saudi Arabia. This experience change me totally and learn multi national norms. Learn working style and culture of many types of nationalities like Arabian, Canadian, British and Philippines. After finish the contract of three years come back and join M/S Al-Wakeel Corporation Lahore. My responsibility were over here Maintain contact with companies working in Kingdom of Saudi Arabia to fulfill their manpower demand from Pakistan...
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...Investigate & Evaluate Marketing Opportunities This unit of competency describes the performance outcomes, skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing the characteristics of possible markets and assessing the viability of changes to operations. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. BSBMKG501B Investigate & Evaluate Marketing Opportunities contains employability skills. Instructions to the candidate 1. Read the relevant chapter(s) of the nominated texts included in your Candidate Study Guide. Read relevant texts from the list of suggested reading websites, industry journals and forums provided. Read each of the practical activity assessments for this unit of competency before commencing. 2. Answer all of the requirements of the practical activities. Keep in mind you are studying a Nationally Recognised Diploma unit of competency. Your answers must reflect the depth of knowledge and understanding expected of a person who can work without supervision and demonstrate a level of judgement and decision making. 3. This assessment is to be conducted in your own time. 4. Notes, textbooks and computers may be used. Be prepared to: • View www.youtube.com • Utilise search engines like www.google.com.au • Research the websites of organisations specialising in business, management, technology and similar 5. You must complete all...
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...Case Study | 4 | 3 | Recommendations | 7 | 4 | Conclusion | 9 | 5 | References | 10 | Introduction The relationship and collaborations between a business, and also identifying how the chain of command runs through the different stages are defined by the organization structure. An organization normally will set up their company’s structure based on their own organizational function. Function and structure influence each other, even though the company does not apply it in their organization. That is why most of the companies are known as adopt functional structure in their organization. Specific functions are performed for this kind of groups of individuals in a structure. The function of a department will be different; this is because the employee will be separated based on their specialization. So that, each department managers are responsible to report their department’s performance to someone in higher position than them. There are common departments such as accounting, marketing, human resources and purchasing which are organized separately and this may the managers to manage their department independently. Character The characteristics of the functional structure known as deeper development of employees’ skills. The changes based on the surroundings or technology wise is known as slow. The level of the innovation is low and there is a limited view of organizational goals. Other than that, the management between the departments is known as handicapped. Advantage:...
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...OTASC_2-2_Layout 9/8/05 11:30 am Page 83 Journal of Organisational Transformation and Social Change Volume 2 Number 2 © 2005 Intellect Ltd Article. English Language. doi: 10.1386/jots.2.2.83/1 Towards a generic international human resource management (IHRM) model Jie Shen University of South Australia Abstract Keywords Reflecting the prevailing Western literature and based on an empirical study in Chinese multinational enterprises (MNEs), this study develops an IHRM model and argues that it can be widely applicable. The model indicates that an MNE’s IHRM policies and practices are the interaction of the home HRM system, firmspecific factors and host-contextual factors. The firm-specific and host-contextual factors have a differentiated, changing and concurrent impact on IHRM policies and practices. There is also interplay between IHRM policies and practices. Intervening factors and their impact may vary over time and in different contexts. IHRM IHRM model intervening factors Chinese IHRM multinational enterprises (MNEs) Internationalization and the effective use of international human resources are two major issues facing firms in today’s global economy. As more and more firms operate internationally, there is a clear need to develop an understanding of how to manage human resources that are located outside the domestic environment. An IHRM system is a set of distinct activities, functions and processes that are directed at attracting...
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...Business ISSN: 2046-7141 Vol. 2, Issue. 1, (pp.01- 14) | 2012 An Empirical Analysis of the Human Resource Management Activities in Retail Sector: A Study of Saudi Arabian companies Dr. Abdalelah S. Saaty Dean, College of Business (COB), King Abdulaziz University, Rabigh, Saudi Arabia Mohammed Owais Qureshi Lecturer, Human Resource Management, College of Business (COB), King Abdulaziz University, Rabigh, Saudi Arabia Email: drzaidansari@gmail.com ABSTRACT Human resource management (HRM) generates competitive advantage for a company and also the subsequent performance of a company is influenced by a set of effective human resource management activities. The success evident in the Saudi Arabian retail industry is attributable to numerous lucrative activities undertaken by respective human resource departments. This ranges from planning endeavors to appropriate grievance handling mechanisms. In this study, we intend to assess the human resource practices in retail companies in the Kingdom of Saudi Arabia. Primary data based on 355 respondents were analyzed to assess human resource activities being practiced by retail companies in Saudi Arabia. Six factors were analyzed. ‘Human resource planning and recruitment’ was fairly practiced in retail organizations. Recruitment practices observe transparency and equality and thus offer due opportunities. It was also observed that human resource planning incorporated knowing and sourcing when, where, and how potential employees will be...
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...INSTITUTE OF HOTEL MANAGEMENT, AURANGABAD DISCUSS AND EXAMINE THE REWARDS, PAY PLANS, JOB RANKING, JOB RATING OF THE INDIAN HOTEL COMPANY HOSPITALITY HUMAN RESOURCE MANAGEMENT GOPIKRISHNA.R.NAIR (1276731) “Submitted in Fulfillment of the Requirement for BA (Hons.) in Hotel Management” The University Of Huddersfield, UNITED KINGDOM DECEMBER 2013 DECLARATION I declare that my project is the result of my own collective hard work and efforts and it confirms to University, Departmental and Course regulation regarding cheating and plagiarism. No material contained within this project has been used in any other submission by the author for academic reward. Gopikrishna.R.Nair(1276731) ACKNOWLEDGEMENT In spite of all the hard work and efforts that I have put into this assignment, this assignment would not have been possible without the guidance and support of our Module Tutor, Mr.Gautamsen who has always encouraged us to give our best. I am also thankful to IHM-A library staff for their help and guidance. I would also like to thank my school faculty for the unintentional help provided. TABLE OF CONTENT Contents INSTITUTE OF HOTEL MANAGEMENT, 1 AURANGABAD 1 ACKNOWLEDGEMENT 3 TABLE OF CONTENT 4 ABSTRACT 6 Introduction 8 Importance of Human Resource Management 9 Role of Human Resource Management in Hospitality Industry 11 Challenges of Human Resource Management 12 Rules of Human Resource Management: 14 Human Resource Management In Hospitality...
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...(Under section 3 of UGC Act, 1956) FACULTY OF MANAGEMENT SCHOOL OF MANAGEMENT MBA FULL TIME CURRICULUM AND SYLLABUS - 2013-14 1 Code MB 13101 MB 13102 MB 13103 MB 13104 MB 13105 MB 13106 SRM University MBA - Revised Curriculum - 2013-14 Semester –I Thinking and Communication Skills (Practical) Accounting for Decision Making Philosophy for Management Economics for Managers Managerial Statistics Managerial Skills (Practical) Semester-II Financial Management Management Information System Marketing Human Resource Management Production And Operation Management Legal Aspects of Business Semester- III Summer Internship (8 weeks)(Practical) Entrepreneurship Strategic Management Business Analytics (Practical) Elective-1 Elective-2 Elective-3 Elective-4 Semester- IV Elective-5 Elective-6 Industrial Elective (Practical) Total Credit L 0 2 3 2 2 0 T 0 4 0 2 4 0 P 4 0 0 0 0 6 C 2 4 3 3 4 3 19 4 3 4 2 4 3 20 2 3 3 2 3 3 3 3 22 3 3 5 11 72 MB 13207 MB 13208 MB 13209 MB 13210 MB 13211 MB 13212 MB 13313 MB 13314 MB 13315 MB 13316 2 2 3 2 3 2 0 2 2 0 2 2 2 2 2 2 0 4 2 2 0 2 2 0 2 2 0 2 2 2 2 2 2 0 0 0 0 0 0 0 4 0 0 4 0 0 0 0 0 0 10 MB 13417 Functional Electives Marketing Finance Systems Human Resource Operations Vertical Electives Pharma Hospitality Enterprise Resource Planning Agriculture Hospital and Health Care Retailing Auto Industry Project Management Media and Communication Banking Financial Service Insurance 2 MB 13FM01 MB 13FM02 MB...
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...below. Organisational Structure & Culture:- The company’s organizational structure in brief can be glimpsed in Appendix 1- DNV.ppt [2]. For the purpose of assignment, one business unit of DNV will be under the “microscope” – Maritime more specifically the business unit called Maritime Services. The organizational structure for the same can be seen in Appendix 2 – Organizational Chart.ppt. Since the organization is fairly large and the scope of the assignment is limited, Maritime Services is the chosen domain. However, the various HR related practices extends to all parts of the organization as the HRM function is common to all business units with minor variations for some of the business untis. The company has a strong culture [3] where all members of the organization hold clear organizational values. Keeping in tune with the changing business landscape, the company is well equipped to react and adapt to the new market conditions. This is seen by how the employees have adapted to the present reorganization. To some extend DNV has been successful in injecting flexibility into the roles employees play in teams and in getting people to adopt a wider range of skills [4] to suit the present market situations. HRM has been mainly instrumental in developing a strong culture within the various business units all over the world. HRM identifies people as its key source just as like many other companies....
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