Unit 2 Notes
-To create a safe space-
*Note when others withdraw or attack*
-both are responses to threat
*Not how you feel in response to others*
-What makes you feel at risk?-
*Note the effect you are having on others*
-diminish the threat
*Show respect for others*
-recognize your own challenges, weaknesses, or errors (mistakes)
*Consider other points of view with an open mind*
-check that you understand clearly
*Look for common interests and mutual benefits*

-To Build Trust-
*Acknowledge feelings-emotional response*
-Never pretend they don’t show
-If you ignore your own or the other parties emotional response to that of another you damage trust between both.
-Accept Criticism- Constructive criticism is key between both parties.
-Evaluate its merit
-Choose to *ignore it, follow it or take issue with it

-Acknowledgement-
*Difficult Conversations*
-Require Trust-
-constructive criticism
-Safety – view as threat (communication not working, must revise approach)
-respect
-Acknowledgement
-Requires Mutual Interest-
-Common ground
-Win-Win
-Relate to other party(s) of the conversation (stay open-minded)
*Exchange of information by 2 or more parties through a medium of transmittal such as writing, speaking, or signing.
-pay attention to other party
-If other party is withdrawing or starts to verbally attack you, communication is not effective at the moment you may need to revise approach…
-Thinking of how you would feel in the same situation…Listen to how they feel and watch them. Ask yourself if they are withdrawing from the conversation revise the approach before it gets that far.
-Trust – Sense of safe space
-Communication-

- 3 types of communication-
Verbal – expressed in spoken or written language
Non-Verbal – does not rely on the written or spoken word.

*Virtual-
Synchronous – takes place in real time simultaneous
Asynchronous – take place at different times.

Active Listeners-
*Maintain eye contact
*Are Patient
*Focus on topic
*Have an open mind
*Do not argue mentally
*tune out distractions
*Lean forward and sit up straight
*engaging with the speaker – don’t hesitate to ask questions

Passive Listener-
*Slouch or lean back
*Look around
*Gets frustrated easily
*Gets angry at the speaker
*daydreams
*prejudge
*argue mentally
*interference
Selective Listening –
*The listener filters the message through a narrow set of expectations.

Semantics –
*Meanings can change with the frame of reference
*May create a barrier to listen
-To listen effectively-
*Be an aggressive listener
*Listen Critically – Look more into this
*Don’t value with and charm over wisdom
Core Listening Skills –
*Evaluate the content, not the delivery
*Leave your emotions at the door
*Listen to what is said
*Eliminate distractions
*Listen for major ideas
*Listen for key words and Stop Talking
-Techniques-
*Avoid generalization
*Show that their actions effect more than just them
-What to do if you are being constructively criticized-
Accept criticism
Be receptive to it
Evaluate it
Think about what the person just told you
Is it accurate – if it is accurate think about your response – should I follow through with suggestions?
You can choose to ignore it even if their perception is accurate; if not accurate your gut response is to ignore it but instead you should speak up…Could be a misunderstanding.
Self-Assessments
Find - Self-Assessment library – in virtual library …go to self-assessment library category working with others then listening skills to take assessment and get guidelines on how to tweak your listening skills