Ups Competes Globally with Information Technology

In: Computers and Technology

Submitted By Mabbyz
Words 947
Pages 4
From this case study, we learn that UPS as an enterprise has its own cutting-edge networked systems that empower it to retain costs low and streamline its overall operations. The inputs of UPS’s package system are customers’ information such as names, address, dates, phone numbers, and weights. Kenneth Laudon and Jane Laudon claim “it all starts with the scannable-bar coded label which is attached to a package, which contains detailed information about the sender, the destination of the package, the recipient, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS website” (Laudon & Laudon, 2011). This case study also shows that before the package is picked up, the data from the scannable bar coded label is transmitted to one of UPS’s computer centers in Mahwah, New Jersey, or Alpharetta, Georgia and sent to the distribution center nearest its final destination. This information is processed using special software to create the outputs such as efficient delivery route for each driver that considers traffic, weather condition, and the location of each stop.
The UPS has spent a great deal of money investing heavily in advanced information technology. According to the UPS website “UPS has implemented several tools and procedures, called Package Flow Technologies, to optimize delivery routes. PFT includes a suite of hardware and software designed, in part, to help drivers plan the most effective route - before a package is even loaded into a delivery vehicle” (UPS Pressroom, 2009). UPS has also revolutionized its delivery system when it established and installed the leading Delivery Information Acquisition Device (DIAD). The DIAD is the most comprehensive tracking device in the delivery industry, providing UPS service providers with data gathering and transmission…...

Similar Documents

Information Technology

...Information Technology Acts The evolution of technology has made sharing information easier. Growing businesses thrive from knowing their audience. In order to survive, companies rely on any information they can obtain to boost their bottom line. The wireless boom has made computers faster and cellphones smarter. These luxuries come at a cost to the consumers. The Federal Trade Commission created the Fair Credit Reporting Act in 1970. Originally, this act was created as a tool for consumers to track information reported by Equifax, Transunion, and Experian. The primary purpose of this act gives consumers the right to know what personal information these bureaus are sharing and selling. Names, addresses, employment and payment history, court orders, and open lines of credit are just some of the personal information sold. The FCRA requires any business entity to have legally permissible purpose for obtaining a credit report. The act goes even further giving consumers the ability to stop the sharing of information with third parties and the use of the information for marketing by affiliates. Predatory lending is now an issue. Financial institutes offer products to lower income customers at higher interest rates to make money. Companies are required to dispose of credit reports properly. The word identity theft is now a commonly used phrase. Consumers now have the right to place fraud alerts on their credit reports. Sharing medical information is also illegal. The Health...

Words: 516 - Pages: 3

Information Technology

... Enterprise Systems Jessie Griffin IT/205 Victor Lugo October 19, 2012 An Enterprise Information System is generally any kind of computing system that is of "enterprise class". This means typically offering high quality of service, dealing with large volumes of data and capable of supporting some large organization [ ("an enterprise"). Enterprise Information Systems provide a technology platform that enables organizations to integrate and coordinate their business processes. They provide a single system that is central to the organization and ensure that information can be shared across all functional levels and management hierarchies. Enterprise systems are valuable in eliminating the problem of information fragmentation caused by multiple information systems in an organization, by creating a standard data structure. A typical Enterprise Information System would be housed in one or more Data centers, run Enterprise software, and could include applications such as Content management systems and typically cross organizational borders. The word enterprise can have various connotations. Frequently the term is used only to refer to very large organizations...

Words: 376 - Pages: 2

Ups Competes Globally with Technology

... could alsoserve new B2B companies to use their tracking system with only a link. UPS alsooffers a set of transportation APIs called the UPS Online Tools that allowbusinesses to integrate tracking, rating, address validation and other important jobs. Q3. What problems do UPS’s information systems solve? What would happen if these systems were not available? Answer: UPS information system provides solution for different categories of customers. Individuals Customers i)Easy Access to Shipping and Trackingii)Everything You Need to Ship and Track, Onlineiii)Receive Packages Your Wayiv)Access UPS When and Where You Need Tov)Get Your UPS Bill Faster vi)Returns Made Simple Business Clients i)Save Time and Moneyii)Manage Shipping Onlineiii)Receive Packages At Your Convenienceiv)Access UPS Where and When You Need Tov)Get Paid Faster vi)View and Pay Your Invoicevii) Excess resources like call center and others. Shipping and Receiving Managers ii)Leverage UPS Technology to Manage Shipping and Returnsiii)Take Control of Your Receiving Processv)Access UPS When and Where You Need Tovi)Receive Your Invoice Electronica...

Words: 393 - Pages: 2

Information Technology

...Information Systems in the Social Sciences I. Abstract Brief explanation of essay on the evaluation of positivist philosophical concepts of information systems (IS). II. Information Systems in the Social Sciences Collins, J. (2001). Good to great: Why some companies make the leap…and others don’t. New York, NY: HarperCollins Publishers. Collins discusses the field of information systems from a perspective that can relate to the scope and familiarity of organizational information technology perceptions. McLaren, T. S., Head, M. M., Yuan, Y., & Chan, Y. E. (2011). A multilevel model for measuring fit between a firm's competitive strategies and information systems capabilities. MIS Quarterly, 35(4), 909-A10. Supporting documentation towards information systems in the social sciences. III. Philosophical concepts in Information Systems Bagozzi, R. P. (2011). Measurement and meaning in information systems and organizational research: Methodological and philosophical foundations. MIS Quarterly, 35(2), 261-292. Bagozzi discusses different kinds of knowledge practitioners and researchers in IS. Collins, J. (2001). Good to great: Why some companies make the leap…and others don’t. New York, NY: HarperCollins Publishers. Collins discusses the influences on business decisions and influences on leadership decisions. IV. Philosophical assumptions DeLuca, D., & Kock, N. (2007). Publishing information...

Words: 389 - Pages: 2

Information Technology

... CIPA Act went into place in 2000 to prevent kids from viewing disturbing sites. Before this was in place kids could view whatever they wanted in schools or libraries because they did not have adult supervision over them. Back before they even had the internet or any real technology, kids only knew what their parents would teach them. Kids in the seventies did not even know how to use a credit card but rather only relied on their allowance. Now kids do not rely on their parents for knowledge but they go to the internet for everything. This act was created to help minimize the harmful sites at schools and libraries where kids can easily access them. This does not eliminate all the issues because every kid has a smart phone now and they have easy access to the internet to view whatever they want to. The most interesting thing kids now want to view is pornography, and that is the main reason they had to put this act into place. There are many acts now that have been put in place to help with problems that were a result of information technology. The government will keep implementing new acts to keep up the evolving technology of our society. The Net Act and the CIPA Act were very important because without them adults and kids could do whatever they want and get away with it. Kids should never be allowed to view whatever they want while they are not under supervision and adults should not copy right movies, music, or software because that affects the economy in a bug......

Words: 585 - Pages: 3

Information Technology

...NAME Advances in Information Technology BIS 220 DATE Information technology has made an astounding measure of advancements in the last few decades. Information technology has become a large part of our daily lives from educational uses to entertainment and communication. With the continued advances in technology, new ethical issues arose and created a need for new laws and regulations. The following paper will discuss two separate acts, the Health Insurance Portability and Accountability Act (HIPAA) and the Children’s Internet Protection Act (CIPA). Health information technology (IT) is a frequently used system that has improved the quality of health care while preventing medical errors, decreasing paperwork, and reducing healthcare cost just to name a few important aspects. “It is imperative that the privacy and security of electronic health information be ensured as this information is maintained and transmitted electronically” (U.S. Department of Health and Human Services, 1996). Health IT includes the use of computer software to store important health information for patients and gives the ability to share within a secure system. The importance of protection and laws was necessary with this new form of technology because of the ethical issue of possibly placing personal health information into the wrong hands. HIPAA was enacted in 1996 by Congress to ensure security and privacy of patient’s health information because of the new advances in health...

Words: 679 - Pages: 3

Ups Competes Globally with Information System

...Chapter 1 INTRODUCTION Online studies refer to the use of electronic media and information and communication technologies in education. It is broadly inclusive of all forms of educational technology in learning and teaching. Broadly synonymous with multimedia learning, technology enhanced learning, computer-based instruction and training, computer assisted instruction, internet-based environments (also called learning platforms), and digital educational collaboration. These alternative names emphasize a particular aspect, component or delivery method. Online studying includes several types of media that deliver text, audio, images, animation, and streaming video, and includes technology applications and processes such as audio or video tape, satellite TV, CD-ROM, and computer-based learning, as well as local intranet/extranet and web-based learning. Information and communications system whether separate or based on either local networks or the internet in networked learning, underlie many e-learning processes. Online studying can occur in or out of the classroom. It can be self-paced, asynchronous learning or may be instructor-led, synchronous learning. It is suited to distance learning and flexible learning, but it can also be used in combination with face-to-face teaching, in which case the term blended learning is commonly used. It is commonly idea that new technologies make a big difference in education. Many proponents of believe that everyone must be...

Words: 1485 - Pages: 6

Ups Competes Globally with Information System

...UPS Competes Globally with Information Technology • United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. UPS used the idea of the two teenagers, Jim Casey and Claude Ryan, “best service and lowest rates” successfully. • It all starts with the scannable bar-coded label attached to a package, which contains detailed information about the sender, the destination, and when the package should arrive. • Customers can download and print their own labels using special software provided by UPS or by accessing the UPS Web site. • Dispatcher’s uses special software to create the most efficient delivery route for each driver that considers traffic, weather conditions, and the location of each stop. • Before the package is picked up, data from scannable bar coded label is transmitted to one of the UPS’s computer centers in Mahwah, New Jersey, or Alpharetta, Georgia and sent the distribution center nearest its final destination. • UPS has also revolutionized its delivery system when it established and installed the leading and most comprehensive tracking device in the industry called Delivery Information Acquisition Device (DIAD) • Delivery Information Acquisition Device (DIAD) A handheld computer which can access one of the wireless networks cell phones rely on. It automatically captures customer’s signatures along with pickup and delivery information. • Package tracking is then transmitted to UPS’s computer network for storage...

Words: 743 - Pages: 3

Case Study: Ups Competes Globally with Information Technology

...Case Study: UPS Competes Globally with Information Technology 1. What are the inputs, processing, and outputs of UPS’s package tracking system? * The Inputs to the UPS package tracking system includes the following shipping information: * Customers signatures * Pick-up information * Delivery information * Time card information * Processing involves using the data captured above to update information on the central computer. * Outputs include the delivery status and position of a parcel. 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? a. Handheld computer – the Delivery Information Acquisition Device is a handheld computer that lets the delivery agent collect delivery info remotely for real-time updating of delivery status. b. Cellular Technology – information collected on the DIAD is transmitted from the delivery vehicle via cellular network. This allows for remote and near real-time transmission of delivery data. c. World Wide Web – Allows customers to check delivery routes calculate shipping and schedule a pickup conveniently and remotely. This increases the reach of their services to those. 3. What problems do UPS’s information systems solve? What would happen if these systems were not available? d. I these technologies were not present, customers would not be able to track their shipments in a real-time manner. e...

Words: 390 - Pages: 2

Information Technology

...* The information technology infrastructure provides the foundation, or platform, on which the firm can build its specific information systems. IT infrastructure is composed of hardware, software, data management technology, networking technology, and technology services. 1- Computer hardware consists of technology for computer processing, data storage, input, and output, this component has many examples but mainly it includes large mainframes, servers, midrange computers, desktop and laptop computers. 2- Computer software includes both system software and application software. System software: manages the resources and activities of the computer. Application software: applies the computer to a specific task for an end user, such as processing an order or generating a mailing list. 3- Data management software organizes, manages, and processes business data concerned with inventory, customers, and vendors. Chapter 5 describes data management software in detail. 4- Networking and telecommunications technology provides data, voice, and video connectivity to employees, customers, and suppliers. 5- The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm’s IT infrastructure. * First, Capacity planning means the process of predicting when a computer hardware system becomes saturated, and the reason why managers have to pay more attentions to capacity planning...

Words: 418 - Pages: 2

Information Technology

...Thomas Friedman “The World is Flat” looks at how the world is interconnected in the sense that the information that is available to an individual in Asia is also available to a person in Africa at the same time as if they are at the same place. A whole lot of information is now available on the internet, such as information of individuals, companies, schools, countries etc and this information can be easily accessed by whoever requires the information. Technology has also leveled the playing field and made the world to be flat in that any company can make its products available to the whole world in a matter of seconds. It is up to the consumers to choose whom to buy from. ​ ​ I agree with Friedman’s assessment that the world is flat. According to Friedman a "flat world" means that there is now a level global competitive playing field. It has now become very possible for many people around the world to communicate in real time with each other on various projects from different ends of the globe. Because of technological advances, the global financial market has been refined with electronic exchanges, networks, institutions, and communications. While each country may have its own financial market, the world is now so closely tied together, causing global effects that when one market is prospering or suffering, for example the Euro crisis. Whereas innovation and scientific inventions used to be done in the developed...

Words: 620 - Pages: 3

Mis Ups Competes Globally with Information Technology

...MANAGEMENT INFORMATION SYSTEM CASE STUDY 1 Valery Alyssa Rosete-Lao Dr. Milani Austria MBA 12-613377 Professor I. TITLE: UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY II. BRIEF INTRODUCTION CASE SUMMARY UPS has created its own information system with Delivery Information Acquisition Device (DIAD) and Web-based Post-Sales Order Management System (OMS) globally by using developed information technology. These special systems help the company to reduce the cost of transaction greatly. By building its efficient order information management system, UPS can make optimal routing strategy, place orders online, and track shipments to meet customer needs. These information systems guarantee the possibility of two-day delivery nationwide as well as lower warehousing and inventory costs for the company. United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan are two teenagers from Seattle with two bicycles and one phone promised the “best service and lowest rates”. UPS has used this formula successfully for more than 90 years to become the world’s largest ground and air package-distribution company. It is a global enterprise with more than 425,000 employees, 93,000 vehicles, and the world’s ninth largest airlines. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced...

Words: 1457 - Pages: 6

Information Technology

..., science fiction and top-end video cards, Blizzard helps gamers embrace their inner geek with fun and creative games. For a company to succeed, they must embrace criticism. Great ideas can come anywhere. Blizzard Entertainment is what it is today because of the voice of their players and each member of the company (us.blizzard.com). technology has made it possible to communicate globally. Everywhere on the planet there are people playing Blizzard games. Ethical decisions can affect not only Blizzard and their players, but the gaming industry itself. Setting a strong example of professionalism has help them stay in business. The gaming industry is ever-changing. Technology is improving, techniques change and design philosophies have become outdated. Since 1991, Blizzard Entertainment has advanced through experience, teaching one another and cultivating the desire to be the best in the gaming industry. Blizzard’s Security Today, protecting a network is no longer simply and sufficient for information protection. Information is constantly moving from employees and consumer, allowing new threats to come from anywhere. Personal information concerning individuals has value. As a vital asset to any company, information need to be appropriately protected. Cybercriminal can gain easy access to a company’s most sensitive information if it is collected in one place. In order to limit information exposure, companies must take the appropriate steps in protecting it. Organizations...

Words: 2423 - Pages: 10

Ups Competes Globally with Information Technology

...From this case study, we learn that UPS as an enterprise has its own cutting-edge networked systems that empower it to retain costs low and streamline its overall operations. The inputs of UPS’s package system are customers’ information such as names, address, dates, phone numbers, and weights. Kenneth Laudon and Jane Laudon claim “it all starts with the scannable-bar coded label which is attached to a package, which contains detailed information about the sender, the destination of the package, the recipient, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS website” (Laudon & Laudon, 2011). This case study also shows that before the package is picked up, the data from the scannable bar coded label is transmitted to one of UPS’s computer centers in Mahwah, New Jersey, or Alpharetta, Georgia and sent to the distribution center nearest its final destination. This information is processed using special software to create the outputs such as efficient delivery route for each driver that considers traffic, weather condition, and the location of each stop. The UPS has spent a great deal of money investing heavily in advanced information technology. According to the UPS website “UPS has implemented several tools and procedures, called Package Flow Technologies, to optimize delivery routes. PFT includes a suite of hardware and software designed, in part, to help drivers plan the...

Words: 947 - Pages: 4

Information Technology

... agencies without notification resulting in a poor credit standing. The result of the complaint is a requirement that credit reporting agencies must provide consumers with a copy of their credit reports, notify consumers when negative information is removed from the credit report and is re-entered onto their report, and remove past credit items in a reasonable amount of time (“The Fair Credit Reporting Act of 1970,” n.d.). The Telephone Consumer Protection Act of 1991 was designed as a result in consumer complaints identified because of continuous, intrusive telemarketing phone calls to people’s homes. Often people would be relaxing at home with their families and the telemarketing calls would be continuous. Telemarketing firms were acquiring computer generated lists from subscribers of telephone services and contacting consumers in attempt to sell various items or services. Consumers were increasingly frustrated and voiced concerns of privacy. This act was designed to protect consumer’s rights and privacy. As a result of the complaints, consumers were granted an option to request to be on a “Do Not Call” list. Telemarketing and phone contacting companies are required to adhere to such requests from consumers and if they do not follow such requests are subject to a $500 fine paid to the consumer (“Consumer Privacy Guide.org,” n.d.). The world of technology continues to provide the consumers with tremendous advancement in......

Words: 553 - Pages: 3