...entry error * Availability information and immediate Response – Scanning the package and all information related to the package is readily available. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the USP Data Center, and the UPS Package Center. Steps: * The process begins with the information of the package and its destination is add by the customer. * The information of the package is sent to the main database system of UPS, the system automatically creates a “smart label” which is then attached to the package for shipment. * Package is picked up by a driver who has a DIAD which shows the place of delivery and new pick-ups. * Once package is picked up and delivered by the driver, the package is scanned to show all the information that was sent up to the main data center. Customers will be able to track their package with the information provided on their package. * The system concurrently gets updated whenever a package is scanned through the center. When all the information is updated in the system, the final destination center has all the information on hand available, for routing purposes and planning ahead of time 3. What role does wireless communication play in the UPS system? List the different types of wireless connectivity and describe their functions? Wireless communication allow for greater mobility, flexibility and real time data in the package and delivery...
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...Case Study (UPS Global Operations with the DIAD) Video Case Questions & Answers 1. List the various ways that DIAD improves customer services. Answer: DIAD (Delivery Information Acquisition Device) improves customer services in so many ways. For one, it has made the job of UPS delivery drivers more efficient and effective, therefore aiding in productivity. In addition, DIAD allows UPS to reach out and offer their services to a larger number of customers. They are able to deliver over 16 million packages daily to their customers in 220 countries and territories. Secondly, DIAD improves customer services since all drivers are connected wirelessly to UPS main database. The built in GPRS and CDMA also facilitates in dial up access if necessary. These features enable UPS’ drivers to transmit real time data to their UPS center and also see updated list of packages that need to be delivered. Constantly updating the database also allows UPS’ customers to keep track of their own packages. Thirdly, the GPS connectivity aids customer services because drivers are provided with detailed directions for pick up of packages thus they are able to reach their customers faster and on time. Fourthly, the bar code scanner, camera and electronic signature feature that the DIAD comes with makes the delivery process to customers much quicker and efficient. Furthermore, the DIAD has allowed customers to receive personalized service like creating personalized delivery options. Overall, the...
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...UPS Global Operations with the DIAD IV 1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS “Smart Labels” is a shipping label that you can create by using your personal computer. The role they play in UPS operations are informed costumer about shipping. The label is scanned at the begining and each part of the shipment and delivery so that the customer can follow their packages from begining to delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. a. Driver carry a DIAD that will lead him/her on the routes to take and his/her stopping station of the day. b. Driver picks up package from customer and creates a smart label which contains all shipping information and tracking number. c. The information is sent to UPS Package Center. d. Driver enter the package information into the DIAD by scanning the label, so that the information is available at the Data Center and the customer can follow the tracking process online. 3. What role does wireless communication play in the UPS systems? UPS is using ODS (On – Demand – Servises)- that enables communication with the driver. Every UPS driver automatically logs into the ODS system first thing in the morning. This allows dispatchers and center management to access the driver via his/her DIAD throughout the day by sending generalized text messages. Virtually all...
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...Labels Make Sense for You The UPS Smart Label is a computer-generated shipping label that you can create using your personal computer. One of the key elements of the smart label is the barcode. The information contained in a smart-label barcode can benefit you significantly. Among these, a UPS Smart Label provides you with the following: Increased reliability, since the barcode contains data imported directly from your system Improved transit time, because smart-label packages pass through UPS systems at top speed Access to value-added services reserved for packages with UPS Smart Labels UPS offers you three different ways to create UPS Smart Labels, depending on your shipping situation. You can: Log on to your UPS website and ship using UPS Internet Shipping Ship with our free shipping software, UPS World Ship Download and integrate an XML-based UPS Developer Kit Application Programming Interface (API) -- Shipping API – to ship from your company's website. To ship these packages via UPS, you can do one of two things: Go to the UPS Web site, enter all the necessary information about your packages, print out smart labels and schedule a pickup. Take your packages to the UPS store, where you or a UPS employee will enter the same information into a computer and print the necessary labels either way, your packages will wind up bearing labels that have conventional bar codes and UPS maxi codes. Throughout the shipping process, machines and UPS employees can use bar-code scanners...
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...Should the technology be blamed for the unfavorable lifestyle of people. Technology is the making modifications in usage and knowledge of tools, machines, techniques, crafts, systems, method of organization in order to solve problems of our societies achieving goals or perform a specific function, according to the USA teacher’s guide in (2010). Although there are many factors that cause the unfavorable lifestyle of people technology should not be blamed for that incident. Talking about the enrolment of technology in the unfavorable lifestyle of people is compounded in several factors according to the view of people such as positive effects of technology in the human beings, the negative effects of technology as well due to its extensive importance in our societies, and for the majority of countries in all over the world. Opponent argumentative says that the use of technology has grown increasingly affecting our societies in a high number of ways making our children to be addicted in video games , TV, and other activities with bad implementation in our societies such as violence and murders. A lot of our kids have become more aggressive with others in the community. Albert Einstein (1945) says “It has become appallingly obvious that our technology has exceeded our humanity”. However, technology has helped everybody in the past decades making our children active, intelligent and leading everyone to be more informed about everything that happens around the world. ...
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...insight about what global operations management is, give examples of companies that are approaching global operations management, explain why it has become important for companies to become competitive in the global business environment, and what investments and operations management and other countries will affect the way companies in the United States operate. Global operations management is about how multinational companies expand their business on a global scale, how they operate in those countries and what operation strategies are used in order to be successful. There are a few issues that need to be considered when going global which are: Global Sourcing, Global Manufacturing and Global Distribution. An example of a company that is taking the global approach is Netflix. Back in September of 2009, Reed Hastings launched his company in Canada and made hints about continuing and international expansion for 2011. Although he has the means to do so, they will not be as easy as many may think. But it is not all big companies that are taking the global approach. Mary Domenico and Philip Chigos are taking the global approach to building a children's pajama business and having their garments made in China. Technology has made it very easy for these two individuals to make the dream possible. 1. Why has it become so important for companies to become competitive in the global business environment? It is very important for businesses to compete in the global environment because...
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...Using Teams in Production and Operations Management Brandon Jones Contemporary Business February 12, 2011 The British Petroleum Company, better known as BP, is an oil and petroleum conglomerate that has serviced consumers’ needs since approximately 1909. When it was first founded by William Knox D’Arcy the company was known as the Anglo-Persian Oil Company (BP Global, 1996-2012). The first few years of business was shaky Winston Churchill believed in its success and supported the oil movement. His speech captured the attention of the United Kingdom government so remarkably that they endorsed and became investors of the Anglo-Persian Oil Company (APOC) (BP Global, 1996-2012). With the growth of heating and automobiles powered by gasoline came the rising success of the APOC. In 1935 Persia renamed its country Iran, thus sparking the company name change to Anglo-Iranian Oil Company (AIOC) (BP Global, 1996-2012). After many ups and downs during and following World War II, the year was 1964 when the AOIC took on its third and present name change to British Petroleum Company, better known as BP(BP Global, 1996-2012). British Petroleum Company is currently a one of the world’s top ranked oil suppliers. With recent economic changes, BP has formed new subdivisions in order to maintain revenue and appeal to consumers. The British Petroleum Company’s presence exists in all 7 global continents. Many of these worldwide operations have partnered up with local affiliates in order...
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...Essay #1—Global Manufacturing In this essay, I will be discussing the emerging trends that will affect manufacturing in the upcoming years. I will begin with focusing on the global nature of manufacturing and supply chain. One major issue concerning global manufacturing is the cost of manufacturing. Looking at Exhibit 1 from a study by the Boston Consulting Group titled, “The Shifting Economics of Global Manufacturing”, we can see the top 25 export economies as well as their cost of manufacturing. Considering all of the 25 countries mentioned in this study, the highest cost in each of these economies is labor. Labor is a huge expense for many companies around the world, which drives the global trend of outsourcing labor to countries where it is cheaper in an attempt to lower this cost. The cost of manufacturing in each of these countries is constantly changing since there are so many factors involved. Labor for example is constantly changing and generally becoming more expensive as a country’s economy begins to grow, since workers are becoming more skilled and demanding more rights and higher wages. There are many changes going on in manufacturing and supply chain processes. Particularly, there are 4 forces that are setting countries apart from each other and allowing them to be more competitive. Those are wages, exchange rates, labor productivity, and energy. In my opinion these forces are areas that countries need to focus on improving and maintaining in order to be able...
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...top producer in the chemical business. In the 1950’s Pfizer creates an International Division. In effort to make this international expansion work Pfizer makes sure his team is will prepared with the history of the countries, the proper contacts with the government and learning the language. Pfizer went from being a building filled with two cousins dream to an international successful, pharmaceutical, agricultural, and chemical company. ("A pioneering spirit," nd.) For the purpose of this assignment, I will chose leading pharmaceuticals company Pfizer that operates in numerous countries across the world. The company has R&D labs as well as manufacturing operations in several countries. The company also sells its drugs in numerous countries across the globe. To further expand on other questions, I will pick Pfizer's operations in India. Pfizer has a state of the art manufacturing facilities in India, as well as invests heavily in research and development in India and employs over 2300 people in the country. The company has partnered with...
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...total income: $965 million Outstanding shares: $2.4 B Total cash estimate: $ 2,705,400 M Management Goal: Haier’s global branding strategy aims at positioning the company as a local brand in different world markets in conjunction with enhanced product competitiveness and strong corporate operations. Three management human resources techniques: Haier’s service system runs throughout the production process from product design, production, manufacturing, to pre-sale, under sales and after sales service. Three Management actions to further globalization: As they are facing the fierce global market competition, Haier launches the Global Brand Building Strategy and updates spirit “Create resources, worldwide prestige” and work style “Individual-goal combination, swift action and success” with an aim to gain global recognition and sustainable development.” Define. Global alliance: two or more countries joining globally. In February 2 1996, Sprint Corporation, Deutsche Telekom and France Telecom have created a global alliance in telecommunications that offers advance voice and data services to businesses, telephone carriers and consumers around the world. Cross Border Alliance international merger and acquisition with partners. Global Sourcing: describe practice of sourcing from the global market for goods and services across international boundaries. Global sourcing is designed to reduce costs and increase efficiency by buying products and services all over the world. ...
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...United Parcel Service, Inc. Company Overview COMPANY OVERVIEW United Parcel Service (UPS) is one of the largest package delivery companies in the world, a leader in the US less-than-truckload industry, and a global leader in supply chain management operations. The company operates in the US. It is headquartered in Atlanta, Georgia and employs about 408,000 people. The company recorded revenues of $45,297 million in the financial year ended December 2009 (FY2009), a decrease of 12% compared to FY2008. The operating profit of the company was $3,801 million in FY2009, a decrease of 29.4% compared to FY2008. The net profit was $2,152 million in FY2009, a decrease of 28.3% compared to FY2008. KEY FACTS Head Office United Parcel Service, Inc. 55 Glenlake Parkway North East Atlanta Georgia 30328 USA Phone 1 404 828 6000 Fax Web Address http://www.ups.com Revenue / turnover (USD Mn) 45,297.0 Financial Year End December Employees 408,000 New York Stock Exchange Ticker SWOT ANALYSIS United Parcel Service (UPS) is one of the largest package delivery companies, a leader in the US less-than-truckload (LTL) industry, and a global leader in supply chain management operations. The company's strong market position and large scale of operations enable it to serve a broad range of customers across major international markets and provides it the benefit of economies of scale. However, government regulations could put pressures on the company and affect its cost structure...
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...Case Study Burger King Beefs Up Global Operations Rosalind Fields Columbia Southern University Burger King Beefs Up Global Operations by Rosalind Fields February 2012 Burger King leads the world in flamebroiled fast food restaurant chains and operates in all 50 states and 74 countries and territories of the United States. Daniels, Radebaugh, & Sullivan (2011) Burger King’s official websites states that it was founded in 1954 and currently serves over 11 million guests. Known as the Home of the Whopper, the same source explains that approximately 90 percent of Burger King restaurants are owned and operated by independent franchisees. Further explanation is given to the October 2010 purchase of the company by 3G Capital. 3G Capital is described as a firm that focuses on long term value creation. (www.bk.com ) Burger King’s is known for letting customers “have it their way; its core competencies are its flamebroiled burgers and the choices that it gives to customers for their burgers. This differentiates Burger King from the competition. (Daniels, J., Radebugh, L., & Sullivan, D. 2011 p.463) The company seems to have maintained its initial chosen strategy. Daniels, Radebaugh, & Sullivan (2011) supports this by explaining that although their menu has expanded over time, Burger King has been consistent with offering its flamebroiled burger and its signature product: ...
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...Political Political factors have a very minimal effect on the operations of eBay. However, there are some countries that have put up policies that are affecting the various operations of the firm. The effect of globalization must also be acknowledged as having a great influence on the various operations of the firm. The effects of globalization will lead to the continued expansion of the firm. Globalization has led to the growth of international commerce between people who are located in different countries. The effect of this trend is an increase in the markets that the firm serves. Apart from the effect of globalization, the operations of eBay are also affected by the different government policies especially those that govern e-commerce (Klink E. & Klink S., 2005). The company is required to comply with various legal requirements within countries of operation, thus creating a major challenge on the company`s operations. The policies have come through varied regulatory instruments which are geared towards making the various activities that are carried out online to be safe and secure. This will have an effect of increasing the operating costs of the varied online businesses. eBay Inc. is an American multinational corporation that was founded in 1995 and it has continued to grow its revenues in the online auction industry. The company currently operates in more than thirty countries across the world. The net income of the firm stood at $1.8 billion with revenue levels of...
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...International Business Environment Name: University: Course Title: Instructor: Date: Executive Summary International business environment changes in the last couple of years have had a significant impact on the sectors of the world economy more so the airline sector, with this in mind the term paper focused on the impact of changes in the international business environment on the airline industry. International business environment is viewed as the most contexts for international business and comprehending how forces in this environment impact the business operations is the difference between business failure and success. To this end, the research established various changes in the business environment that have taken place in political, economic, financial and socio-cultural circles. Political changes especially the Arab spring have had far reaching impact on the airline sector with fall in passenger numbers to these destination as well as the rise in fuel prices negatively impacting the growth of the industry, political instability in other areas as well as laws regulating the airline sector have been on the rise as countries seek to protect local airlines, the economic crisis slowed down the growth of the sector but with the recovery process on track, the airline industry is expected to grow into the foreseeable future, issues such a new taxes for example carbon tax in Europe, the unstable foreign exchange market and inflationary pressures...
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...Case Study #6: Avon in Global Market in 2009: Managing and Developing a Global Workforce 1. Referring to this chapter and chapter 9, evaluate Avon’s Strategic International Human Resources practice in global market regarding development of a global management cadre, HCNs, and building company associates and independent representatives in host countries. I believe Avon is very successful in its international human resources management in global market. First of all, Avon’s first female CEO took charge of company and implemented efficient policies to make the company get out of debt problem and sluggish sales problem. Secondly, Avon also focus on international market. They hire millions local door-to-door representatives who know well about local culture. Meanwhile, to improve the quality of their workforce, Avon runs leadership program and on-the-job training seminar on a regular basis. Thirdly, Avon set up Avon foundation to help charitable program and women issues around the world. Fourthly, Avon also builds up its good reputation by workforce diversity and minority recruitment. 2. Describe how Avon’s business model has changed in light of demographic and social changes in the United States and abroad. What role has IHRM played in the company’s global expansion? In global market, Avon hires and trains the new local workforce in its door-to-door selling model (Avon’s salespeople and company representatives become more critical in their door-to-door selling in diverse markets)...
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