... ANS: T 2. ANS: F PTS: 1 Some people call computer terminals thick-client workstations. PTS: 1 3. A type of microcomputer-to-local area network connection that is growing in popularity is the wireless connection. ANS: T PTS: 1 4. To communicate with the Internet using a dial-up modem, a user’s computer must connect to another computer that is already communicating with the Internet. ANS: T PTS: 1 5. It is not possible to connect two local area networks so that they can share peripherals as well as software. ANS: F PTS: 1 6. Metropolitan area networks can transfer data at fast, LAN speeds but over smaller geographic regions than typically associated with a local area network. ANS: F 7. ANS: T 8. networks. ANS: T 9. ANS: F PTS: 1 The Internet is not a single network but a collection of thousands of networks. PTS: 1 One of the most explosive areas of growth in recent years has been cellular phone PTS: 1 By the 1970s, telephone systems carried more computer data than voice. PTS: 1 10. Network architectures are cohesive layers of protocols defining a set of communication services. ANS: T PTS: 1 11. The OSI model tells us what kind of wire or what kind of connector to use to connect the pieces of a network. ANS: F 12. ANS: F points. 13. ANS: T 14. ANS: F 15. software. ANS: T 16. ANS: T 17. ANS: T 18. ANS: F 19. ANS: T PTS: 1 The application layer of the OSI model is responsible for token...
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... III. COMPANY EXAMPLE: Mc DONALD’S 1. Background 2. Managing Diversity 3. Competitive Advantage IV. Mc DONALD’S IN INDIA V. Mc DONALD’S IN CHINA 1. Training Local Staff 2. Fast Food wages scandal in China VI. CRITIQUES 1. Arguments in defense VII. CONCLUSSION VIII. REFERENCES I. INTRODUCTION The report is a discussion of the different perspectives of labor relations in McDonalds located in 2 different countries, which are India and China. Our report is partly based on some aspects of ‘Managing Diversity’ in the workplace and also about International Human Resource Management. The topic is quite complex. The management of this global company involves dealing with cultural issues but at the same time sharing similar practices. The first part of this report contains the case study which involves some aspects of how McDonald’s manages diversity and also the techniques in the HR department which allow the company to leverage diversity to their advantage. The main point that should be considered in the analysis of the organization is whether or not McDonald’s is effectively integrating culturally diverse employees. We try to answer this question based on relevant theories of diversity. 1. Practical issues to be considered: 1. How their diverse work force contributed to the company’s international growth? 2. How corporate has managed...
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...development role of mobile computing. In exploring the evidence from completed projects as well as the foci of new projects, the paper summarizes and critically assesses the key findings and suggests possible avenues for future research. CHAPTER ONE INTRODUCTION The fusion of computer and telecommunication technologies has heralded the age of information superhighway over wire-line and wireless networks. Mobile cellular communication systems and wireless networking technologies are growing at an ever-faster rate, and this is likely to continue in the foreseeable future. Wireless technology is presently being used to link portable computer equipment to corporate distributed computing and other sources of necessary information. Wide-area cellular systems and wireless LANs promise to make integrated networks a reality and provide fully distributed and ubiquitous mobile communications, thus bringing an end to the tyranny of geography. Higher reliability, better coverage and services, higher capacity, mobility management, power and complexity for channel acquisition, handover decisions, security management, and wireless multimedia are all parts of the potpourri. Further increases in network security are necessary before the promise of mobile telecommunication can be fulfilled. Safety and security management against fraud,...
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...of your study centre. 1. What are the implications of the services marketing triangle? Explain giving suitable examples. 2. Give some examples of services that are high in credence qualities. How do high credence qualities affect consumer behavior for these services? Discuss. 3. Describe the non-monetary costs involved in the following services: a) Health services b) Home loans 4. Select a service organization of your choice a) Identify its patterns of demand. Do demand levels following a predictable cycle or change randomly? What are the underlying causes of these variations? b) What is the nature of this service organization’s approach to capacity and demand management? c) What changes would you recommend in relation to its management of capacity and demand? Why? 5. Why do customers switch service providers? Can you do anything as a marketer to prevent the customers from switching? Discuss. 6. (a) Explain the importance of branding of financial services giving suitable examples. (b) Explain the importance of physical evidence for an educational institute. 7. The GATS conceives of services as being traded internationally through four modes. Explain these four modes and give specific examples of each. Q1) What are the implications of the services marketing triangle? Explain giving suitable examples. Ans:- Services Marketing Triangle is a model for the relations between company-personnel-customers...
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...____________________________________________________________ ____________________ CASE-1-THE REGENCY GRAND HOTEL Marks-15 The Regency Grand Hotel is a five-star hotel in Bangkok, Thailand. The hotel was established 15 years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. The hotel is one of Bangkok’s most prestigious hotels, and its 700 employees enjoy the prestige of being associated with the hotel. The hotel provides good welfare benefits, above—market rate salary, and job security. In addition, a good year-end bonus amounting to four months’ salary is rewarded to employees regardless of the hotel’s overall performance during the year. Recently the Regency was sold to a large American hotel chain that was very keen to expand its operations into Thailand. When the acquisition was announced, the general manager decided to take early retirement when the hotel changed ownership. The American hotel chain kept all of the Regency employees, although a few were transferred to other positions. John Becker, an American with 10 years of management experience with the hotel chain, was appointed as the new general manager of Regency Grand Hotel. Becker was selected as the new general manager because of his previous successes in integrating newly acquired hotels in the United States. In most of the previous acquisitions Becker, took over operations with poor profitability and low morale. Becker is a strong believer...
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...Don't forget to check out the Online Learning Center, www.mhhe.com/forouzan for additional resources! Instructors and students using Data Communications and Networking, Fourth Edition by Behrouz A. Forouzan will find a wide variety of resources available at the Online Learning Center, www.mhhe.comlforouzan Instructor Resources Instructors can access the following resources by contacting their McGraw-Hill Representative for a secure password. PowerPoint Slides. Contain figures, tables, highlighted points, and brief descriptions of each section. Complete Solutions Manual. Password-protected solutions to all end-of-chapter problems are provided. a Pageout. A free tool that helps you create your own course website. D Instructor Message Board. Allows you to share ideas with other instructors using the text. a o Student Resources The student resources are available to those students using the book. Once you have accessed the Online Learning Center, click on "Student Resources," then select a chapter from the drop down menu that appears. Each chapter has a wealth of materials to help you review communications and networking concepts. Included are: Chapter Summaries. Bulleted summary points provide an essential review of major ideas and concepts covered in each chapter. a Student Solutions Manual. Contains answers for odd-numbered problems. Glossary. Defines key terms presented in the book. Flashcards. Facilitate learning through practice and review. a Animated Figures...
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...Loyalty Enhancing Communication for Telecom Customer Relationships | A Qualitative Study of Telecom Customers | Salman Ahmad Awan & Muzafar Said | Abstract The telecommunication business has been transformed in Sweden through the past few years. Previously telecom industry was under monopoly which has now been converted into more competitive market in which more competitors have entered and offering various alternatives of different kinds of services. TeliaSonera has been one of biggest telecommunication service providers in Sweden which is amalgamation between two big companies; Telia, a major Swedish company and Sonera which is Finish counterpart of Telia. Currently, TeliaSonera is offering various communication services to its customers such as Broadband, TV, Fix telephone connections and Mobile phone services. TeliaSonera is offering these services to both kinds of customers; i.e. business and residential customers. The purpose of this research project is to understand the telecom customers’ switching behavior in detail by distinguishing between two different kinds of customer experiences which are active customers and passive customers, based on their specific characteristics and to learn to design a communication that is effective not only for one kind of customers’ e.g. active customers but also for passive customers that have been found challenging regarding communication reception generally. By analyzing the outcomes, researchers would be able to...
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...Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States SEVENTH EDITION Data Communications and Computer Networks A Business User’s Approach Curt M. White DePaul University Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States Data Communications and Computer Networks: A Business User’s Approach, Seventh Edition Curt M. White Editor-In-Chief: Joe Sabatino Senior Acquisitions Editor: Charles McCormick, Jr. Senior Product Manager: Kate Mason Editorial Assistant: Courtney Bavaro Marketing Director: Keri Witman Marketing Manager: Adam Marsh Senior Marketing Communications Manager: Libby Shipp Marketing Coordinator: Suellen Ruttkay Media Editor: Chris Valentine Art and Cover Direction, Production Management, and Composition: PreMediaGlobal Cover Credit: © Masterfile Royalty Free Manufacturing Coordinator: Julio Esperas © 2013 Course Technology, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored or used in any form or by any means—graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act—without the prior written permission of the publisher. For product information and technology assistance...
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...| Pharmaceutical | Produce and market pharmaceutical products | Consumer Healthcare | Produce goods to meet consumer demands including both over-the-counter and generics | Global R&D | Scientists research and produce innovative drugs. | Animal Health | Develop and market drugs to help improve the health of animals | PFIZER’S FOUR GROUPS: 1. Pharmaceutical Group: The Pfizer Pharmaceutical Group produces five of the world’s top-selling medicines, and nine are #1 in their therapeutic class in the U.S. market. Eight of the medicines will earn revenues of more than $1 billion globally this year. Pfizer has recently merged with Warner-Lambert making them the #1 pharmaceutical company. The “new” Pfizer has been extremely successful with its innovative products over the past few years. The company has one of the largest groups of scientists in the field and put the effort forward to continue the success. Their...
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...logics and calculations on the collected data to come up with some predictions. With street patrolling, based on the previous data and experience we come up with some predictions • The output of such a prediction is a report that gives the location and time of where the crime will occur. With street patrolling no such reports are available and the prediction is made on the data available and experience. • As new crimes occur, they are updated so as to produce an accurate report for the future crimes. With street patrolling no such reports guide for future analysis. • They use Geographical Information System (GIS) to map the location of where the crime occurs. This feature is not available with the street patrolling. • Using the GIS and the...
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...United International UniversitySummer Trimester 2015School of Business and EconomicsCourse: IBS3121_International Business | Case Analysis and Term PaperCase 1Chapter 1Topic 1 | Dell’s Globalization of Business Dell, Inc. the largest direct sale computer vendor in the world, selling servers, desktops, laptops, workstations, printers, monitors, storage solutions, and other computer peripherals. Since its inception in 1984 Dell was a pure hardware vendor for much of its existence, but with the acquisition in 2009 of Perot Systems, it entered the market for IT services. With a unique business model for computer vendor industry named “build-to-order” or direct sales philosophy, Dell expanded its footprints as one of the most successful global company. Using the most advance technologies with the benefit of globalization, Dell built its competitive advantage as a low cost provider of customized product offerings. To capture the advantage of low cost production, in 1994 Dell enthusiastically moved to the use of Internet to coordinate and control its globally dispersed production system. It was so efficient that now it holds only three days’ worth of inventory at its assembly locations. This advancement in reducing inventory cost to a minimum level was not possible unless company use Microprocessor and Internet. Dell’s Internet-based system records orders for computer equipment as customers submit them via the company’s Web site, then immediately transmits the resulting orders...
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...Business Media, LLC 2007 Abstract Recent years have witnessed the surging of Chinese manufacturers, as China has become the world’s factory floor. This paper presents a case study of one of the most successful manufacturers in China, the Galanz Group, now the world’s largest microwave manufacturer. Based on theories of multinational corporations from emerging economies, the paper examines the process of Galanz’s integration into the global market. The company has developed unique competitive strategies that have made it a great success within China and in overseas markets. The Galanz model suggests strong strategic implications for both Chinese firms and incumbent multinational corporations. Keywords Chinese manufacturers . Strategic analysis . Internationalization . Galanz In the last two decades, China has maintained an average annual growth rate above 7%. China is rising as one of the world’s largest economies and trading powers. As China becomes the world’s manufacturing floor, the competitiveness of Chinese manufacturers and their impacts have emerged as a hot topic. China’s manufacturing output now ranks third in the world only behind the United States and Japan, after overtaking Germany in 2003 (China Daily 2005). Many Chinese manufacturers have grown rapidly in recent years and are becoming increasingly important international competitors. Examples are Lenovo We highly appreciate the support and assistance that Galanz provided to this study. We thank all the interviewees who...
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...advanced studies in communication networks. The entire subject is dealt with conceptual treatment and the analytical or mathematical approach is made only to some extent. For best understanding, more diagrams (202) and tables (35) are introduced wherever necessary in each chapter. The telecommunication switching is the fast growing field and enormous research and development are undertaken by various organizations and firms. The communication networks have unlimited research potentials. Both telecommunication switching and communication networks develop new techniques and technologies everyday. This book provides complete fundamentals of all the topics it has focused. However, a candidate pursuing postgraduate course, doing research in these areas and the employees of telecom...
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...* 1-6 Cisco 3 Layer Model * 1-7 Summary * Chapter 2 – IP Addressing and Subnets * 2-1 IP Addresses – Composition, Types and Classes * 2-2 Private and Public IP addresses * 2-3 Subnetting * 2-4 Variable Length Subnet Masks (VLSM) * 2-5 Route Summarization * 2-6 Troubleshooting IP Addressing * Chapter 3 Introduction to Cisco Routers, Switches and IOS * 3-1 Introduction to Cisco Routers, Switches, IOS & the Boot Process * 3-2 Using the Command-Line Interface (CLI) * 3-3 Basic Configuration of Router and Switches * 3-4 Configuring Router Interfaces * 3-5 Gathering Information and Verifying Configuration * 3-6 Configuring DNS & DHCP * 3-7 Saving, Erasing, Restoring and Backing up Configuration & IOS File * 3-8 Password Recovery on a Cisco Router * 3-9 Cisco Discovery Protocol (CDP) * 3-10 Using Telnet on IOS * 3-11 CCNA Lab #1 * Chapter 4 Introduction to IP Routing * 4-1 Understanding IP Routing * 4-2 Static, Default and Dynamic Routing * 4-3 Administrative Distance and Routing Metrics * 4-4 Classes of Routing Protocols * 4-5 Routing Loops * 4-6 Route Redistribution * 4-7 Static and Default Route Lab * Chapter 5 Routing Protocols * 5-1 RIPv1 & RIPv2 * 5-2 Configuring RIPv1 & RIPv2 * 5-3 Verifying...
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...VOICE, VIDEO, AND DATA NETWORK CONVERGENCE VOICE, VIDEO, AND DATA NETWORK CONVERGENCE ARCHITECTURE AND DESIGN, FROM VOIP TO WIRELESS JUANITA ELLIS CHARLES PURSELL JOY RAHMAN Amsterdam Boston London New York Oxford San Francisco Singapore Sydney Tokyo Paris San Diego This book is printed on acid-free paper. Copyright 2003, Elsevier Science (USA). All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Permissions may be sought directly from Elsevier’s Science & Technology Rights Department in Oxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333, e-mail: permissions@elsevier.com.uk. You may also complete your request on-line via the Elsevier Science homepage (http://elsevier.com), by selecting “Customer Support” and then “Obtaining Permissions.” Explicit permission from Academic Press is not required to reproduce a maximum of two figures or tables from an Academic Press chapter in another scientific or research publication provided that the material has not been credited to another source and that full credit to the Academic Press chapter is given. Academic Press An imprint of Elsevier Science 525 B Street, Suite 1900, San Diego, California 92101-4495, USA http://www.academicpress.com Academic Press 84 Theobald’s Road, London WC1X 8RR...
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