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Using Proper Business Etiquette

In: Business and Management

Submitted By ncd9469
Words 500
Pages 2
Etiquette defines it as the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life.Some business organizations have administrative manuals in which acceptable codes of behavior are listed. Etiquette is respect, good manners, and good behavior. It is not just each of these things, but it is all of these things rolled into one. Five elements of business behavior is meeting people, telephone etiquette, correspondence etiquette, work etiquette, and dining etiquette.
First is meeting people when meeting people both nonverbal and verbal behaviors help to define your social skills. Using effective handshakes, good eye contact, and making the proper introductions show proper etiquette.
Handshakes are vital in social situations. Develop a comfortable handshake and keep it consistent. Handshakes should not be too hard or too soft. Make a solid connection of the web skin between the thumb and forefinger. The host or person with the most authority usually initiates the handshake. Eye contact is another critical factor when meeting people. Eye contact increases trust. It shows confidence and good interpersonal skills. Eye contact shows respect for the person and business situation.
Secondly, proper introductions help to establish rapport when meeting people. Authority defines whose name is said first. Say the name of the most important person first and then the name of the person being introduced. Introduce people in the following order, younger to older, non-official to official, junior executive to senior executive, colleague to customer, keep the introduction basic, remember names for future reference, provide some information about the people you are introducing to clarify your relationship with that person, always carry business cards, keep notes on people in order to follow-up both personally and professionally.
For work etiquette. The following principles can be utilized by office employees to show proper etiquette, they include all aspects of the work environment. Be timely. Arrive to work and meetings on time. Complete work assignments on time. Be polite, pleasant and courteous. Learn office politics: utilize effective listening skills to discover appropriate office behavior. Pay attention to the way things are done. Moreover understand the unwritten rules of business that should know is the boss is the boss: right or wrong, the boss always has the last word. Keep the boss informed. Good or bad, you don’t want the boss to hear information mentioned from an inappropriate sources. Never go over the boss’ head, without telling him or her first. Make your boss look good. Promotion and opportunities arise when you help the organization reach its goals. Appearing professional and being well groomed are essential. Dress for your next promotion or job. Adopt a can-do attitude. Those who accept challenges and display creativity are valuable. Be flexibles. By remaining flexible and implementing the change you gain reputations as a cooperative employee. Give credit to everyone who made a contribution to a project or event. Do not differentiate with people by position or standing in a company.

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