...BUSI 472 27, November 2011 Top Ten Blunders in Business Etiquette There are numerous mistakes in business etiquette which have become second hand in today’s society. As Christians in business we must strive to do as Christ would have us to do. We should have a higher standard when it comes to having proper etiquette in business; in my research I will attempt to convey the top ten blunders of business etiquette. People may ask well what blunders are. Blunders are simply mistakes or things that should not be done. All businesses have a set of ethical codes of business; no matter how large or small the business, proper etiquette counts as well as manners. As a Christian in customer service it is my job to make sure that I deliver outstanding service to our clients, by exceeding their expectations. I have been on both sides as the consumer as well as the representative of the business and I have had all these common blunders occur in my work as well me being the customer. The first common blunder is No multitasking while talking; this is a very big issue in a business where you have to have face to face contact with a potential client; emailing, texting, or answer unimportant calls while doing business with someone face to face. Texting and emailing unless it its business related should not be done at all while working, this type of disasters can cause serious miss communication between both client and business. How often do you see a person harm themselves as...
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...Etiquette Etiquette is the way a person presents himself to others, being comfortable and making other people around comfortable. Knowing and using proper business etiquette is very important, because it can get you one step closer to your dream job or your dream client.Implementing proper etiquette and protocol skills into everyday life should be habit for everyone. After all, a person who displays proper etiquette not only feels good about himself, he also makes those around him feel important and respected. 1. Phone call Proper business phone etiquette can make a positive impression on your callers. It will help you and your employees create a business phone culture in your company that your customers and business associates will enjoy using. If your company does not require a scripted greeting, answer the phone with your name. Your caller may tell you his or her name after you provide yours. Or, the caller may start telling you the purpose of the call. If your caller does not provide his or her name in the first few sentences, ask for it. Knowing the caller’s name is important because it makes callers feel they are respected. 2. Email Right now, more and more companies have realized how important their email communications are. However, many companies send email replies late or not at all, or send replies that do not actually answer the questions you asked. Here are some tips that can make your company has the excellent email communication skills. An email reply must...
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...Running head: Workplace Etiquette Workplace Etiquette: Is our system broken Abstract The lack of workplace and office etiquette has plagued organizations of various sizes for several decades now. In fact, rude and inappropriate behavior has become a common problem in today’s business environment. I believe much of our problems have come from the fast-paced high-technology age we now live in, which has become a gift and a curse. This paper will attempt to examine the term workplace etiquette and the many social and official levels which the term encompasses. Workplace Etiquette: Is our system broken Workplace etiquette covers a wide range of topics in today’s business environment. Business leaders are expected to fully understand office and business etiquette, email etiquette, international etiquette, etiquette utilized in dining, etiquette utilized in business meeting and etiquette used with contacts outside of an office setting, just to name a few. Additionally business leaders must comprehend the value of diversity and understand cultural differences. Workplace etiquette can range from how to conduct yourself in the workplace, to how early to arrive for a business appointment, to the appropriate way to utilize email. First, I would like to take a closer look at office etiquette. Office Etiquette is basically minding your manners in the workplace. It can also be defined as the “showing of respect to others who share...
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...Business Etiquette Etiquette is not a term that most business people, or anyone for that matter, are comfortable with. It is an important word in today's business world. Let's define what "Etiquette" is. Etiquette, business or social etiquette is the art of taking the unfamiliar and making it familiar to many. That's what the "rules" (they are really guidelines rather than rules) of etiquette are. Nothing more,nothing less. For example, job descriptions are a form of Business Etiquette. Signs within the bank, such as the signs on each counter, are business etiquette. Easy to find stationary, directions of layout are a form of business etiquette. Whenever a business is offering something -- an idea, service or product that is new or relatively unknown, to a potential customer, the "Rule of Business Etiquette" comes into play. And it is not just for a business to apply these guidelines. Anybody, when they are asking someone else to accept something new should also be using Rule #1 of Business Etiquette. E.g. change over from one technology platform to another should be informed in advance by way of a letter or through display boards at the premises. Business Attire Do's & Don'ts Looking the part promises both personal and financial success. Quality garments wear longer, fit better, and therefore, save money in the long run. Above all, if your clothing projects a professional image, others will respond to you in kind. Here are a few suggestions for maintaining the proper image: ...
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...global business community would not able conduct business and produce products. In all aspects of business, ethics and morals have to be the foundation but where the rubber hits the road, business etiquette will aid in maintaining high job satisfaction and keep customers coming back. With the vast majority of business operations having a foothold in technology there is a severe need for e-etiquette. What is Driving Technology in Business? In today’s era of business there would be a severe lack of production if the power goes out. With the advancement’s and availability of computer technology in business, there has been a significant shift in the way day-to-day business operations are conducted. The introduction of the computer and data processing capability to the business world transformed the workplace. Unlike the traditional typewriter, the computer brought with it the ability to easily store and correct documents without having unsightly spots of “white-out”. The usage and utilization of computers, computer systems and information technology (IT) applications in every aspect of business is now routine. Wide-ranging means of connecting to and access technologies with computing interfaces expedite communication between employees and with business partners, suppliers, customers, or other stakeholders. With the plethora of software, production tools and networking applications installed in computers, it enables employees in a business to streamline...
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...way they communicate while we are sleeping. Communication can easily get misunderstood because many cultures and genders communicate differently. Things such as religion, age, first language and geographic location tend to make communicating with one another more difficult. Good communication skills are imperative in an everyday life setting, because knowing how to get your point across effectively so that your audience understands exactly what you are trying to say, helps close the communication gap among cultures and individuals. Non Verbal Communication Communication is an information process going on between at least two human communicators embedded in a context and a situation. This process can begin from the first impression using your nonverbal behavior and how uphold yourself. Non-verbal behavior is instilled in us and therefore difficult to manipulate. Cultural differences between the uses of non-verbal signals can easily lead to confusion over intentions and reactions. If one individual from another culture displays what we feel to be inappropriate non-verbal behavior, we have the tendency to simply brand them as impolite and not pursue them in conversation. In the American culture it is polite to engage in conversation in which you are making eye contact with the individual but as there are differences in culture there is also different rules in which to abide by. Traditional English speakers have the tendency to use to indicate attentiveness or honesty...
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...GLOBAL PROTOCOL AND CORPORATE ETIQUETTE The importance of the global protocol and corporate etiquette were emphasized during last Saturday’s session. These topics are important since both the business and political worlds have become more global and that relationship selling has become a must for success. It can make or break businesses and political relationships among nations. This importance is even greater for international, multi-cultural enterprises operating in different industries. Face to face contacts are still important in business relations despite tremendous developments in technology. International travels are more frequent than before and this results cross-cultural interaction more intense than in the past. International protocol is commonly described as a set of recognized and generally accepted system of international courtesy. “In Rome, we must do as Rome does”. This is an old English proverb telling the importance of etiquette in travel. The traditions about eating, drinking, dressing, introducing, using titles differ in different parties of the world. Even in close geographies peoples differ in protocol and etiquette. When there are cultural differences, sometimes there are cultural shocks as well. For this reason, adaptation to other cultures and developing a flexible attitude is necessary. An interesting part of the introductory lecture was about flags. A flag symbolizes a nation or a country. It is important to know how it...
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...Harris, Moran (2011) In today’s global business environment, developing successful business strategies and valuable business relationships, based on an awareness of this German culture, is essential. To be successful obtaining the great results from a business relationship with a German company, we have to observe and understand their social rules, etiquette and values in order to deal with them better. It is important to observe and understand many of the social rules in order to make a positive impression on your German hosts. It is probably a good idea to understand how Germans view business. Germans maintain a stronger separation between home and office than Americans do. ‘Work is work and play is play’ is an important distinction in their culture. Randlesome (1994) Germans have a reputation for being industrious, hard-working, reserved. They are meticulous and exact and often very militaristic in the preciseness of their actions. The Germans are not an outward people. They tend to be very private. Moran et al. (2011) Though their daily routine brings them into close contact with many different people, they are close to only a very few. Randlesome et al. (1994) The Germans make a strong distinction between acquaintance and a friend. The handshake is an important part of the German greeting. Firm handshakes are preferred. Moran et al. (2011) Proper etiquette is also important when impressing the hosts. It requires using titles when addressing Germans as...
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...International Journal of Business and Management; Vol. 7, No. 16; 2012 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Cross-Cultural Etiquette and Communication in Global Business: Toward a Strategic Framework for Managing Corporate Expansion Ephraim Okoro1 1 School of Business, Howard University, Washington, USA Correspondence: Ephraim A. Okoro, Department of Marketing, School of Business, Howard University, 2600–Sixth Street, NW, Washington, D.C. 20059, USA. Tel: 1-202-806-1545. E-mail: eaokoro@howard.edu Received: March 22, 2012 doi:10.5539/ijbm.v7n16p130 Abstract The expanding scope of business corporations in the first decade of the twenty-first century is drawing much scholarly attention, and the trend has been described as a fact of life that defies the stretch of human imagination. The concept of global economy has expanded consumer awareness, defined new standards and rules of operations, and increased the need for national and corporate interdependence. Multinational organizations are exploring opportunities around the world, demonstrating sensitivity towards cultural differences in order to gain from the proliferation and growth of international enterprise. Recent studies indicate that while some corporations compete successfully in the global marketplace, others have failed to sustain their competitive advantage because of cultural imperialism or inadequate acculturation of their managers on international assignment...
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...Warren Cameros July 15, 2015 BSBA-FM 4 1.)Differentiate what is manners and etiquette. Manners are an expression of inner character. "manners are made up of trivialities of deportment which can be easily learned if one does not happen to know them; manner is personality—the outward manifestation of one's innate character and attitude toward life." Manners are common sense, a combination of generosity of spirit and specific know-how. Etiquette is a set of rules dealing with exterior form. Rules of etiquette are the guiding codes that enable us to practice manners. proper etiquette is meant to help people get along with each other and avoid conflict. Respect, kindness, and consideration form the basis of good manners and good citizen-ship. Etiquette becomes the language of manners. Rules of etiquette cover behavior in talking, acting, living, and moving; in other words, every type of interaction and every situation. 1.) 5 manners in the family or at home. -Say, "Please" and "Thank you" often. -Always greet someone when they come over to your house. -Opening doors for others. When going into buildings, allow elders to go first and open the door for them. When preceding others into a building, don"t let the door slam in the face of those behind, but hold the door until the person behind can grab it. Also teach your children that if someone holds the door for them, then...
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...ABEL 492 SAMPLE PREPARATION OUTLINE Student’s Name : XXXX Faculty / Group : ACCOUNTANCY Lecturer’s Name : MISS V Title : INFORMAL BUSINESS ETIQUETTE Order : Topical Order General Purpose : To inform Specific Purpose : To inform my audience about informal business etiquette rules that matter today: send a thank you note, focus on the face not the screen and do not judge. Central Idea : Informal business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances of success and help you land your dream job in the future. Introduction I. Much of today’s formal etiquette originated in the French royal court during the 1600-1700’s. The nobles who lived at royal court did not work, and so they developed elaborate social customs mostly to avoid becoming bored. II. Since the 1960’s, manners have become much more relaxed. Etiquette today is based on treating everyone with the same degree of kindness and consideration, and it consists mostly of common sense III. It is helpful to know some rules about how to behave in certain situations if only because this makes life more comfortable for you and makes you more self-confident in various social situations. So today I would like to share with you 3 rules that matter now. A. Send a thank you note B. Focus on the face not the screen C. Don’t judge (Transition: Let’s start with my first main point, which is sending a thank you note) Body I. Ask the audience how many...
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...Professionalism can be describe as; “The strict adherence to courtesy, honesty and responsibility when dealing with individuals or other companies in the business environment. This trait often includes a high level of excellence going above and beyond basic requirements.” However, work ethic is usually concerned with the personal values demonstrated by business owners or entrepreneurs and instilled in the company’s employees. The good work ethic may include completing tasks in a timely manner with the highest quality possible and taking pride in completed tasks. Considering the paragraph I just mentioned and taking the Business Professionalism class here at Kirkwood. The class itself has put these two factors, along with other important subjects, first impressions, cultural awareness, dining etiquette, professional organizations (D.E.C.A), clear communication, professional communication and add networking to complete the overall class curriculum. Learning about these subjects has been enlightening and a good refresher course for preparing for life in business after school. What I will do now is elaborate on what specific professional skills and knowledge from these topics I learned. My thoughts on first impressions in a business, is as taught in the class. You must be dressed to impress, but not only look the part. You must show that you are a polished individual in the art of professionalism because it only takes three to five seconds to make a first impression. Speaking clearly...
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...Business Etiquette in China IMS 3310.006 Professor Zydorek Mahir Modgil Christian Kelly Saabiq Hossain Marlee Kargou Jose Moreno Jeremy Liu Matthew Liu Ever since China joined the World Trade Organization in 2001, the United States’ exports to China have increased more than 500 percent. In addition, according to Business NH Magazine, New Hampshire’s first statewide monthly business publication, the United States Government estimates that by 2020, China’s middle class will grow to about 700 million people (Fierman 14). As a result, China presents unique opportunities for American businesses of all sizes. However, even though China’s business environment might offer great prospects, the challenge for American entrepreneurs is adapting to China’s business culture. In order for one to successfully acclimate to China’s business culture, China’s social values, specific business etiquettes, and common mistakes made by Americans need to be examined. The first step in adapting to China’s business culture is understanding the social values that underlie Chinese social behavior. Chinese social behavior is reflected in 6 concepts: renqing, li, mianzi and lian, and guanxi and bao. According to Allan Chan, the associate dean of the School of Business at Hong Kong Baptist University, renqing can be interpreted as meaning emotions or the way of interpersonal interactions (Chan 48). No matter how renqing is interpreted, the essence of renqing is showing appropriate emotions...
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...Culture Customs and Etiquette when doing Business in Argentina Culture creates who we are as individuals; it guides us in making everyday choices. Our culture sets us aside from others, making us unique. “Culture is a way of life, the behaviors, beliefs, values, and symbols that they accept, generally without thinking about them, and that are passed along by communication and imitation from one generation to the next” (Culture). Argentina’s culture is a unique blend of European and Southern American influences. Spanish is spoken mainly in Argentina, Argentinian Spanish is different from the Spanish spoken in Spain. In some ways it sounds more like Italian than Spanish. There are also many other languages spoken in Argentina, including Italian, German, English, and French (Language in Argentina). The predominant religion of Argentina is Roman Catholic. Although Roman Catholic is the well-known religion, it is not the only religion practiced in Argentina. The country is also home to religions such as Protestants, Muslims, Jews, and other religious groups (Argentina). Visiting or conducting business internationally means mixing with new cultures. Every culture has its own etiquette and customs which if not researched or understood can cause offense or embarrassment. Meetings, gift giving, dress and appearance, greeting, names and titles, personal space and touching, taboos, and negotiations are important key areas for consideration when doing business in Argentina. Meetings ...
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...CULTURAL ETIQUETTE Cultural etiquette and communication have become critical elements required for all business people. It is important to understand the uniqueness of cultures around the world and how to apply the skills of proper business etiquette and manners to become more successful. Language English is the universal business language. It is helpful if people master it. Knowing other languages would be an advantage. Non-verbal Communication Body language can make or break a deal. Building successful business relations across cultures is not only a matter of knowing what to say or when to arrive for a meeting. It involves an understanding on the different body languages and gestures among cultures. It is important to know basic differences in cultures to avoid embarrassment and awkwardness. Every day, we respond to thousands on nonverbal cues and behaviors including postures, facial expression, eye gaze, gestures, and tone of voice. From our handshakes to our hairstyles, nonverbal details reveal who we are and impact how we relate to other people. Understanding body language of the destination country and interpreting body language correctly will not only assist you to avoid unpleasant situation but will grant you respect from the locals. There are different forms of greeting acceptable in certain countries. • Handshake is a common form of greeting on various countries. A vital component you need to bring to any interpersonal encounter...
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