...Plan Section II: Strategic Business Plan Rationale Disruptive Forces in USPS Market: Opportunity for Future Relevance: Raison d'être/ Justification for plan: Porter’s Model and EagleMail I. Rivalry among Competing Firms II. Potential Development of Substitutes III. Buyer Power IV. Bargaining Power of suppliers V. Threat Of New Entrants Rationale Summarized Section III: Current Systems Major Systems Supporting Business Functions and Processes List of Current USPS MIS Specific Examples of Innovation by Foreign Postal Services Section IV: New Developments System Projects Identity and access management Account Creation Figure 1: Overview of Account Creation Process Email infrastructure Figure 2: Illustration of Email Process in Company Environment Web portal Business Information Systems Business continuity and disaster recovery Section V: Management Strategy Senior Management: Middle Management: Security Validation: Sales and Marketing: Human Resources: Operational Management: Section VI: Budget Requirements Budgeting the New Implementations Table 1: Illustration of Costs for Implementation of Proof of Concept EagleMail Plan Cost benefits and models to evaluate the cost and assets. Is the project at risk? What are the benefits? References Section I: Purpose of Plan How important is the United States Postal Service (USPS) to Americans? Is the idea of a national postal service a concept that has relevance...
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...S. Food and Drug Administration (FDA), along with the Centers for Disease Control and Prevention (CDC) and the Hawaii Department of Health (DOH) have opened an investigation into the dietary supplements OxyELITE Pro. Due to the growing number of acute non-viral hepatitis and liver failure in Hawaii, all dietary supplements labeled as OxyELITE Pro and VERSA-1, have consequetly been removed from shelves. So far, there have been twenty nine reported cases of acute non-viral hepatitis with an unknown cause identified. The DOH has confirmed that twenty four of these cases share a connecting link to the dietary supplement known as OxyElite Pro. Currently, eleven of the twenty nine cases have been hospitalized with acute hepatitis. Two of the eleven cases have received liver transplants, and one person has died. The FDA is advising consumers to discontinue the use of any dietary supplement products labeled as Oxy Elite Pro, and VERSA-1, until the investigation closes. OxyElite Pro and VERSA-1 are distributed by USP Labs LLC of Dallas, Texas. They are sold nationwide, through an extensive range of distribution networks. USP Labs products can be founds on the internet, as well as retail outlets that sell dietary supplements. Last week, the FDA sent a warning letter to USPlabs saying its OxyElite Pro supplement contained 2 ingredients, aegeline and methylhexanamine, that has no prior history in dietary supplements, and has not been properly tested for safety. Methylhexanamine,...
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...CASE ANALYSIS Case III: The U.S. Postal Service Prepared by: Acuzar, Maezel Joyce Aldovino, Jovy Andal, Fredelyn Margot Catapang, Noreen Ferrera, Ann Joie Ilagan, Shaye Angelie Manalo, Mary Chriszel Masangcay, Maureen Joy Rosales, Rose May Sayco, Aira Crissandra (BSA 3201) Case III: The U.S. Postal Service Case Facts: * It is the largest postal service in the world, handling 41 percent of the world’s mail volume. * The USPS is huge by any standard. * It also employs over 760,000 workers, making it the largest civilian employer in the United States. * It has over 300,000 mail collection boxes 38,000 post offices, 130 million mail delivery points, more than 300 processing plants to sort and ship mail, and more than 75,000 pieces of mail processing equipment. * It also handles over 100 billion pieces of first-class mail a year, and ships about 3 billion pounds of mail on commercial airline flights, making it the airlines’ largest shipper. Questions: 1. Why is it important for the U.S. Postal Service (USPS) to have a high volume of mail to process? 2. What caused productivity to increase? 3. What impact did competitive pressures have on the USPS? 4. What measures did the USPS adopt to increase competitiveness? 5. What results were achieved by the USPS’s changes? 6. What effect does the increased use of e-mail have on postal productivity? ------------------------------------------------- Case Analysis I. Point of...
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...Anh Ha Row 5 MGT 364 Sec 4 Question 2: Compute the labor productivity for each of the weeks Week | Crew Size | Yards Installed | Labor Productivity | 1 | 4 | 96 | 24 | 2 | 3 | 72 | 24 | 3 | 4 | 92 | 23 | 4 | 2 | 50 | 25 | 5 | 3 | 69 | 23 | 6 | 2 | 52 | 26 | Labor Productivity = Yards Installed / Crew size Even sized crews produce more than odd sized crews. It seems like most of the small sized crews have the higher productivity. Crew of 2 works best beside other crews. Question 3 Multifactor productivity = (Quantity produced *price)/ (labor cost + material cost + overhead cost) Week | Quantity | Labor cost(hrs*wage/hrs* #ofworkers) | Material cost (#lbs*$/lb) | Overhead cost(1.5*labor cost) | Multifactor productivity | 1 | 30000 | 2880 | 2700 | 4320 | 3.03 | 2 | 33600 | 3360 | 2820 | 5040 | 2.99 | 3 | 32200 | 3360 | 2760 | 5040 | 2.89 | 4 | 35400 | 3840 | 2880 | 5740 | 2.84 | This productivity figures shows the multifactor productivity drops gradually from 3.03 to 2.84. USPS Case: 1. It is important for USPS to have a high volume of mail to process because USPS controls the world largest postal service and employ the largest portion of workers in the United States. Also, it controls the largest international shipper through out the world. It carries 41% of the world shipments while the second largest is Japan only 6%. It also means the huger volume of mail, the saver transporting cost, more benefit, less fix cost and more...
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...USPS Deficit: Problems Plaguing America’s Postal Service By Deborah Alicea Lauryn Famiano Enrique Gonzalez Minyi Huang MGT 231 Organizational Behavior Professor Linval Frazer September 2, 2014 Table of Contents Problems of USPS 1 Related Concepts 2 Recommendations 4 1. Innovating Technology System 4 2. Cutting Costs 4 3. Changing Business Model 6 4. Improving communication 7 Conclusion 8 Work Cites 9 Deborah Alicea, Lauryn Famiano, Enrique Gonzalez, Minyi Huang MGT 231 Professor Linval Frazer September 2, 2014 USPS Deficit: Problems Plaguing America’s Postal Service Problems of USPS The first problem is based on technology. In today’s society the technology of smartphones, tablets, and the easy access to social media...
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...USPS Case Analysis Problem Statement USPS was meeting to review the results of a tracking study that traced the effects of the “Products and Services” campaign on consumer attitudes toward USPS. The key issue is if the “Products and Services” theme and music would contribute to the 1989 Express Mail advertising campaign’s success. USPS also needs to address the general public’s perception of their reliability. Situational Analysis Company: USPS Strengths – access to entire network of mail distribution Weaknesses – consumers thought that USPS was unreliable, no volume discounts Product – Overnight Delivery Service (ONDS), guaranteed morning delivery, drop ship and reship service, weekend/holiday delivery at no extra charge, delivery to post office boxes Price - 8 oz letter costs $8.75, on call pick up for incremental charge of $4 per stop Promotion – 1988 advertising cost $5.5million Competition | Fed Ex | UPS | Emery-Purolator | Airborne | Product | Overnight Delivery Service (ONDS), warehousing and inventory management in conjunction with expedited delivery | Overnight Delivery Service (ONDS), package tracking, guaranteed deliver, morning deliver | Air and ground delivery service | Overnight Delivery Service (ONDS), | Price | 8oz letter cost $10.50, Volume discounts to secure large share of business accounts, $3 drop off discount | 8 oz letter costs $8.50, No discount for volume shippers | unknown | ODNS rate for the government: $5 for the first pound...
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...CASE STUDY: UPS UPS (United Parcel Service) started in 1907 as a small messenger company. During 100 years developed, now it becomes a package delivery company which expects revenues of nearly US $50b in 2010, with over 400,000 employees operating in over 200 countries and territories around the world. 1. How does UPS compete? In my research, there are three advantages lead UPS to success and more competitive. One is ‘inter-modal approach’. UPS own more than 95,200 vans, trucks, and motorcycles. UPS airlines is one of the 10 biggest airline company in the USA which flies to more than 200 countries and territories around the world, serving 388 U.S. airports with 936 flight segments, and 378 international airports with 755 flight segments daily. Another advantage is globalisation strategy. UPS started their international operations in 1975 in Canada. Then in Germany, Pacific Rim, Africa and Middle East. Now UPS delivers more than 15 million packages a day to 6.1 million customers in more than 220 countries and territories around the world. Recently International revenue accounted for 24% of total. The last is the loyalty from employees. This is because the high salaries and well training, stuff would like to stay at UPS so that ensured company’s stable. 2. In the USA it is federally mandated that the delivery network operated by USPS services each household. What are the implications for UPS? USPS is the U.S. government independent agency responsible for postal services...
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...Name: Chenglin Ye SID: 430491467 Tutor: Dr. Stefan Volk Case: Following Lance Armstrong: Excellence Corrupted Briefly summary of the case When it came to the sport of cycling, Lance possessed characteristics that made him unique. His ability to take in and use oxygen effectively was higher than an average man by 90% and a trained and active many by 42%. Lance also produced less lactic acid than others, which allowed him to dominate the shorter races (Rose & Fisher, 2014). By the time he was 21, Lance had already ridden in his first tour and won the U.S. Pro Championship. Lance Armstrong also cheated death at the young age of 25. He won the battle against cancer when he was diagnosed with testicular cancer that then spread to his lungs and brain (Rose & Fisher, 2014). Lance vowed to return to the cycling world someday and that he did. Taking with him the hearts of Americans. With personal sponsors such as Nike, Oakley and Giro and creating the Lance Armstrong Foundation, Lance became an iconic figure. In 1997, when the USPS (United States Postal Service) sponsored the U.S. cycling team, they also took a chance with Lance. It was a rocky start until Johan Bruyneel became the team director and changed Lance’s training schedule and regime (Rose & Fisher, 2014). Armstrong was the key decision maker when it came to the team such as choosing the other riders, the doctors and the support staff. In an interview with Oprah Winfrey in January, Armstrong admits...
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...INTRODUCTION Background of the Case Study of the UNITES STATES POSTAL SERVICE The evolution of the United States Postal Service is interlaced with the history of our federal government. Today, the Postal Service is the second largest civilian employer in the United States. It has over 700,000 employees, affects an economy that employs 9 million people and represents 8% of the United States gross domestic product in a $900 billion mailing industry (United States Postal Service [USPS], 2002b). This organization reaches every United States household and its operations are often perceived as an indication of the efficiency of the entire federal government as a whole. After the historic gridlock of the Chicago Post Office in 1966, Postmaster General Lawrence O’Brien sought the political support of President Johnson for systemic change in the organization. President Johnson formed a “blue ribbon” commission of well-known business leaders and academia’s to study the Post Office Department. Their mission was to recommend how to change the Post Office Department and to also describe the best governmental organization model for its function. The President’s Commission on Postal Organization (Commonly called the Kappel Commission after its Chairman) presented the President with a plan in 1968, which lead to congressional testimony, but legislative action did not soon follow. Various factions, including the strong postal unions representing 740,000 votes, opposed the government corporation...
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...Key issues for Discussion 1. Explain how the Voice of the employee supports improved internal processes (Voice of the Business), and how Voice of the Business supports customer satisfaction (Voice of the customer) 2. Suggest some other measures that might be included, using your knowledge of postal operations. Voice of the Employee (VOE) is necessary in that it provides a better understanding of employees in the workplace and to respond to their needs and requirements. The United States Postal Service initiated the use of this strategy to measure employee engagement. “The Voice of the Employee was introduced to USPS in response to cases of violence and poor employee relations”. VOE places emphasis on providing safety and security in the workplace and improving employee interactions. Our text states “Researchers have repeatedly demonstrated that when service worker satisfaction is high, customer satisfaction is high, and that when job satisfaction is low, customer satisfaction is low.” (Evans & Lindsay, 2011) Incorporating the use of balanced scorecards allows USPS to determine the VOE by measuring safety based on the requirements of the Occupational Safety and Health Administration. It is noted that employee satisfaction is directly linked to business performance. Employees will do a better job when they are satisfied at work. Employees contribute to improved internal processes and the success of the organization. The voice of the employee delivers a meaningful...
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...Profit a bilit y 5 Y e a r Busine ss Pla n February 16, 2012 Introduction The United States Postal Service (“USPS”) continues to endure the negative effects of electronic diversion combined with a weak economy and increased funding obligations This confluence of events has had financial impacts on the organization which have become untenable While the USPS has continuously sought to make operational improvements and improve efficiency, the organization’s current financial position requires additional action to ensure viability and self sufficiency The following presentation has been prepared by the USPS in order to communicate its business plan (“Business Plan”) to key stakeholders Specifically, the document covers ● Challenges facing the organization today, notably electronic diversion and the importance of First-Class Mail ● Financial impacts of both the difficult operating environment and regulatory framework under which the USPS operates ● Actions USPS is planning to take to address its financial position and outlook ● Financial benefits of the identified initiatives and impact on USPS stakeholders ● Overview of continuing actions to confront revenue declines through innovation 1 February 16, 2012 ● Business Plan risks and sensitivities Continuous Efficiency Improvements at USPS Annualized Savings vs. Workhours 1,500 1,459 1,423 1,373 1,258 $9.3 1,200 1,100 $0.0 1,000 2006 $1.2 2007 2008 2009 2010 Annualized...
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...Green Supply Chain Management Environment Management Project Group Members: Smruti Ranjan Dora F016 Ishan Mittal F036 Deepankar Mukherjee F037 Pratik Nandekar F040 Akash Pandey F044 Kriti Talwar F064 Contents 1. INTRODUCTION ....................................................................................................................................... 3 2. Globalization and Greening the Supply Chain: ....................................................................................... 3 3. Marks and Spencer ................................................................................................................................. 4 3.1 Background ......................................................................................................................................... 4 3.2 Supply Chain Understanding ............................................................................................................... 4 (i) Issues ................................................................................................................................................. 4 3.3 Drivers for GSCM................................................................................................................................. 5 (i) ‘Brand Trust’ ...................................................................................................................................... 5 (ii) Operating Cost........................................................
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...Laneta Washington Quality in Practice: Using the Balance Scorecard at USPS BSOP 588 Professor Walter Mamak April 3, 2014 There are many different companies that are always focusing on improving their quality management within their organizations. In order for companies to stay at the top of their industry, they must always look to improve and make sure that they are building and meeting all the needs and levels of the business. Many different companies use different techniques and tools to initiate quality management for the business as a whole and then internal and external customers. The ‘Balance Scorecard’ was one of the major tools that USPS used to measure, evaluate, and improve their quality management within the business, with the employees, and of course with their customers. ‘The balance scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organization worldwide to align business activities to the vision and strategy for the organization, improve internal and external communications, and monitor organization performance against strategic goals,’ ("Balanced scorecard basics," 2014). I believe that the balance scorecard is one of the best tools to use when trying to measure and evaluate different levels of the organization; which have a common goal. The voice of the ‘Employee’ is very important when supporting improved internal processes, ‘the Voice of the Business. This is true...
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...Indian sweets. Due to the increasing levels of social consciousness people prefer gifting well wrapped chocolate packets rather than sweets on occasions and festivals. Taking advantage of this situation GATHERING AND ANALYSING MARKET INFORMATION PRODUCTS Amul chocolates Parent Company Amul Category Chocolates Sector Food Products Tagline/ Slogan Taste of India USP Quality and affordability STP Segment Quality conscious children and adults Target Group Kids and youth Positioning Taste of India by giving them quality products SWOT Analysis Strength 1. Good product range which includes chocolates, toffees, syrups etc 2. Good quality and packaging 3. Excellent distribution network of Amul ensure availability 4. Branding and advertising through TVCs and print ads is popular 5. Pricing is good as it attracts large segment Weakness 1. Limited international presence as compared to leading global brands 2. Penetration in rural areas is still limited Opportunity 1. Tie-ups with hotel chains, restaurants 2.Special occasion packages 3. Global expansion and more rural penetration Threats 1. Local sweet dishes 2. Entry of other local or international brands Competition Competitors...
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...functional area within an organization, has specific responsibilities depending on the needs of his or her organization” (Heathfield, 2013). Managers are responsible for certain departments within the organization and have employees reporting directly to him or her, where the employees look for the managers to provide leadership. “The role of the manager bears significant responsibility, accountability, and authority within an organization” (Heathfield, 2013), such responsibilities includes; planning, evaluating, monitoring, training, managing conflict, recruitment, and employee selection. The following is a 30-minute, semi-structured interview with manager John Roberts, who works for the United States Postal Service (USPS). Mr. Roberts has been a manger for USPS for over 20 years, and currently manages 25 employees now on the third shift. He has encountered many problems that manager’s face in the workplace, and during the interview offer his solutions into how he attempt to solve each problems. Interview with Mr. John Roberts The question presented to Mr. Roberts was what are some of the common problems that you have experienced with employees? Mr. Roberts states that there are several common problems that he has experienced with employees, with the first being getting employees to come to work. Employees are lethargy, apathy, and disinterest in even attempting to do a good job at what he or she do, due to the fact that there is little motivation such as any type of...
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