Case Incident 1
Question 1: Decide with a partner how many emotions you can identify in the case study.
We have identify there are two emotion that have been shown in the case study, which is anger and fear.
Question 2: Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves?
Covering your true emotions at work does lead to more problems as you put yourself in the stressful situation. Stressful workplace could seriously harm your professional reputation, as well as your productivity. Managing your emotions and stress is a key in establishing your credibility and professionalism in workplace.
Question 3: Have you ever worked where emotions were used as part of a management style? Describe the advantages and disadvantages of this approach in your experience.
The advantage of using emotions as part of a management styles is to avoid misunderstanding between colleagues or misunderstanding between employers and employees. Facial expressions that displayed by the employees can indicate their emotions and moods. Harsh criticisms or funny jokes can be avoided before it triggers anger or sadness of another party. Therefore, if an organization is using emotions as the managing styles, employees can understand everyone personalities well. If employers were overreact their emotions at the workplace, it may bring disadvantages. The employer can cause conflict in the organization whenever they show disgust or dislike emotions. They also will hurt the other party’s pride or feelings whenever they voice out their emotions and feelings to their workers. As emotions can be easily express and influence by other factors, the process of decision making might be affected too. Rumors that bring negative emotions will cause the working environment tense yet uncomfortable.