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Valley National Bank

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Submitted By delitaj
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What are the human resource issues facing the vice president's department and under which of the HR domains (e.g. Organizational Design, Staffing, Performance Management an Appraisal) does each issue belong? Identify some strategies for dealing with these issues. There are four employees under Suzanne Roberts (Vice President of Accounting at Valley National Bank); Bob Phillips, Carla Goodman, Greg Williams, and Kathy Lewis. Some of the issues facing the vice president’s department are: Staffing, Performance Management, and Appraisal. Bob Phillips came to Valley National Bank to manage through a merger. He managed/supervised only two people in his previous position and he lacked organizational and planning skills. He also has weak interpersonal skills which had created hard feelings among employees in the department. In regards to performance management, performance reviews are late up to six months and employee morale is low and attitudes toward the company have hardened. In regards to staffing, good people quit the bank and/or transferred to other departments and the replacements for those employees were done poorly in the way that the first person who walked in for an interview was hired (which means unqualified people were more than likely hired or a more qualified person did not have the opportunity to interview). Bob is very good at solving financial and accounting problems and he has an extensive knowledge of all major software programs. Another problem is Carla Goodman. Carla works by herself because she doesn’t make good impressions with people and secondly, she is overpaid (due to being relieved of her duties as a supervisor). Carla is an average technical worker who understands the flow of transactions well. Greg Williams is an average worker and has progressed in a normal fashion, however; he is good at taking orders, but not very good at handing

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