...position as the industry leader by continuously identifying industry trends” (University of Phoenix, 2009). A quality management system would meet the needs of Hartman Industry’s focus and provide organizational improvement. This paper discusses the quality management system for organizational improvement and summarizes the requirements for that system. The industry’s benefits of this quality system are clearly defined as well as the variation identified in the as-is flow chart. This paper also details the implementation plan and quality tools used for identifying and reducing process variability. Quality Improvement Implementation A total quality improvement plan for Hartman Industry’s LLC, will allow the industry to continue to maintain the position of industry leader. “Attention to detail, extreme precision, and high quality control standards are the hallmarks of Hartman Industry’s” (University of Phoenix, 2009). Hartman Industry’s has found success by focusing on improvement in the area of research and development and the organizations ISO 9000 standards and Six Sigma processes. The industry plans to continue to improve its quality management system and develop and implement the requirements for that system. Quality Management System Hartman Industry’s LLC, has strived to be a top notch leader in researching, developing, and manufacturing plastic injection molding. Hartman also realizes that it must continue to provide quality products and services to maintain...
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...Effective Communication Maria-Camarin Borja Febrauary 28, 2012 CJA/304 R. Hart University of Phoenix Effective Communication Effective communication is necessary in every job, especially when dealing with law enforcement. There are many different ways you can have effective communication; whether it is talking, writing, texting or emailing these are effective communication skills. In the following paper the writer will discuss the following: the process of verbal and non-verbal communication, the differences between listening and hearing when dealing with communication, the formal and informal channels of communication in criminal organizations, and different barriers to effective communication in criminal justice organizations. Verbal and Non-Verbal Communication Communication is defined as a process whereby information is exchanged between individuals through a common system of symbols, signs, or behaviors. Human communication is the process of making sense out of the world and sharing that sense with others. The process involves three components: verbal, non-verbal, and symbolic. The writer will focus on mainly verbal and non-verbal communication. Stewart, Gwen, (2002-2011). Verbal communications are the primary communication skills taught in the formal education system and include such things as reading, writing, computer skills, e-mail, talking on the phone, writing memos, and speaking to others. Non-verbal communications are those messages expressed by other...
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...quite different from what they value next year. As such, the attributes that create value cannot simply be deduced from common knowledge. Rather, data must be collected and analyzed. The goal of marketing research is to provide the facts and direction that managers need to make their more important marketing decisions. To maximize the benefit of marketing research, those who use it need to understand the research process and its limitations. Marketing Research vs. Market Research These terms often are used interchangeably, but technically there is a difference. Market research deals specifically with the gathering of information about a market's size and trends. Marketing research covers a wider range of activities. While it may involve market research, marketing research is a more general systematic process that can be applied to a variety of marketing problems. The Value of Information Information can be useful, but what determines its real value to the organization? In general, the value of information is determined by: * The ability and willingness to act on the information. * The accuracy of the information. * The level of indecisiveness that would exist without the information. * The amount of variation in the possible results. * The level of risk aversion. * The reaction of competitors to any decision improved by the information. * The cost of the information in terms of time and money. The Marketing Research Process Once...
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...functional areas of the organization such as marketing and finance in the planning process. Production, marketing, and finance personnel work toward developing a master production schedule. Although manufacturing people will have a major input in determining that schedule and a major responsibility for making it work, marketing and finance will also have important inputs and responsibilities. The rationale for having these functional areas work together is the increased likelihood of developing a plan that works and with which everyone can live. Moreover, because each of these functional areas has been involved in formulating the plan, they will have reasonably good knowledge of the plan and more reason to work toward achieving it Closed loop MRP: When MRP was introduced, it did not have the capability to assess the feasibility of a proposed plan (i.e., if sufficient capacity existed at every level to achieve the plan). Thus, there was no way of knowing before executing a proposed plan if it could be achieved, or after executing the plan if it had been achieved. Consequently, a new plan had to be developed each week. When MRP II systems began to include feedback loops, they were referred to as closed-loop MRP. Closed-loop MRP systems evaluate a proposed material plan relative to available capacity. If a proposed plan is not feasible, it must be revised. The evaluation is referred to as capacity requirements planning. Question 14: If seasonal variations are present, is their...
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...Innovation as a Change Process Abstract: Harper & Leicht, (2007) adequately relate on page 228 of the textbook, “Exploring Social Change: America and the World,” that innovation stimulates change by: (1) the discovery or invention of novelty; (2) its communication to others; and (3) its adoption or rejection by people in society (Harper & Leicht, 2007, p. 228). It is important to make a distinction between invention and innovation. Invention is the first occurrence of an idea for a new product or process while innovation is an attempt put it into practice and the actualization or realization of an invention, whether it would be a societal benefit, commercialization, market entry, or monetization. Thesis Statement and Introduction: Innovation is necessary for any type of change process to be effective. On page 229 of the textbook relates that innovation is a basis of social change, technological innovations have socio-cultural dimensions with complex and often unpredictable consequences when widely adopted and complex factors shape their spread, adoption, or rejection within human communities and societies. Change often (page 227) happens by innovations and discoveries within society, both scientific/technical and socio-cultural. Innovative action involves a linkage or fusion of two or more elements that have not been previously joined in just this fashion. This results in a qualitatively whole. The textbook further relates that all innovation results from combinations...
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...headache. In essence there are a multitude of advantages and disadvantages that are easy to identify, based upon our academic experiences. Advantages to Utilizing Teams in Academic Environments The most notable advantage that has been apparent, even when completing projects for this course, is that the initial process of brainstorming results in a larger output as compared to completing a project alone. By creating a group, there are multiple contributors who offer large variations of knowledge, points of view, and life experiences as tools to produce a quality solution or product for the course. The variation of ideas can then allow each team member to explore ideas and approaches that they would otherwise not have thought of or considered. In essence, there is an exchange of knowledge that allows each member to complete the project with the realization that the variation of skills and knowledge has created a better solution. Each member has to assist in the shared responsibility of a group to utilize effective communication skills to reach final decisions. This process does have the potential to teach members ways to improve their communication skills. With variations of idea being formulated, there will be times where our ideas are challenged or...
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...passion, outstanding marketing, training and communication. Similarly, Enron was the industry “darling” for its innovation program; Enron’s major intranet program “eThink” was recognized with awards for excellence in communication. Yet four years later Enron went bankrupt, the programs of many companies were in ruins joining the ranks of Polaroid, DuPont, Reynolds, Ford and many others. What happened? We watched many companies failed while other organizations remained successful. What made the difference in the innovation process? While many companies failed, others were successful adding value fostering innovation and creativity. Many companies such as 3M, IBM, Disney, Microsoft, and Sony continued to innovate. This paper attempts to explain the reasons behind the failures and successes. 2. What is Innovation? Innovation is discovering new ways of creating value. Innovation serves as the lifeblood of many organizations whose survival and growth depend on developing new technology, products and services. A successful organization is a creative organization because creativity is the single most important contribution employees can contribute for its success. Innovation is of benefit only if it creates value. In a successful organization, innovation is sustainable and on-going, rather than a process characterized by succession of “boom and bust” events. A creative organization is “lead,” rather than “managed.” A sustainable innovative organization must be fluid...
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... Audience analysis is the art of determining the type of information for a specific audience. Information is assembled to fit the targeted audience by analyzing the group members with consideration of the different cultures, gender, professional capacity, education, race, and geographical location. These are some of the key elements that will decide the tone and the adaptation of a clear and comprehensive message tailored to any specific audience. Identifying fears, feelings, and needs, to motivate and captivate the audience with suitable content using choice of detail for the age group of the audience is only some of the information the speaker needs in understanding the audience’s needs, formulating a speech that will be familiar and simple to understand for the selected audience. What Characteristics of the Audience must the Speaker Consider? Taking a deeper look into who makes up the audience, what likes and dislikes the audience shares, their experience, knowledge, educational level, culture, and area of living; identifying ways that people differ. Taking a look at the Myers-Briggs type indicator of the extroversion-introversion dichotomy measures how individuals focus their attention and energy (Locker, Kitty, 2008). Also measuring the audiences sense of institution how they think-feel, judge and perceive; measures how sensing individuals prefer to take in tangible information. Again intuitive types prefer to look at the big picture and focus on factual...
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...QDC1 - Quality Management Homework 1. List the types of graphical charts used in operations management. a. Flowcharts b. Check sheets c. Histograms d. Cause-and-effect diagrams e. Pareto diagrams f. Scatter diagrams g. Run charts h. Control charts 2. Which charts are important in statistical process control (SPC)? a. Two are used for variation i. Mean charts ii. Range Charts b. Two are used for attributes i. P-charts 1. Used to monitor the proportion of defective items in a process ii. C-charts 1. Used to monitor the number of defects per units 3. Describe the uses of functional flowcharts. a. Cross-functional flowcharts show the relationship between a business process and the functional units (such as departments) responsible for that process. b. Shows the steps in a process. 4. Describe the uses of histograms. a. A chart that shows an observed frequency distribution. b. Provides a sense of the distribution of observed values. 5. Describe the uses of run charts. a. To track results over time b. To identify patterns c. Easy to construct and interpret 6. Describe the uses of controls charts. a. Show the performance and the variation of process or some quality or productivity indicator over time in graphical fashion that is easy to understand and interpret. b. To identify process changes and trends over time and show the effects of corrective actions. 7. Describe the problems management faces when implementing quality and...
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...venture with a beginning and end, conducted by people to meet established goals within parameters of cost, schedule, and quality – Projects are goal-oriented, involve the coordinated undertaking of interrelated activities, are of finite duration, and are all, to a degree, unique • Difference between process and project – Process refers to ongoing, day-to-day activities in which an organization engages while producing goods or services; process uses existing system, properties, and capabilities in a continuous, fairly repetitive manner – Projects take place outside the normal, process-oriented world of the firm What is a Project (con’t) • A project can be considered to be any series of activities or tasks that: – Have a specific objective to be completed within certain specifications – Have defined start and end date – Have funding limits – Consume human and nonhuman resources – Are multifunctional What is a Project (con’t) • Various elements of projects: – Projects are complex, one-time process: a project arises for a specific purpose or to meet a stated goal; they are complex because they typically require the coordinated inputs of numerous members of the organization – Projects are limited by budget, schedule, and resources: project work requires that members work with limited financial and human resources for a specified time period; project are resource-constrained activities – Projects are developed to resolve a clear goal or set of goals: its goals or deliverables...
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...Participative Management Style 7 Laissez-Faire Management Style 8 References 10 Abstract Management styles used by different successful companies like, Toyota implementing the ideas of their employees from all levels of the organization have made Toyota the successful car maker. Management styles used in international businesses are strictly dependent on the culture and traditions. The four main styles are the Democratic, Autocratic, Participative, and Laissez-faire. All four styles are used by different industries in the United States but, not all styles of management will work overseas. A leader will have to adapt to its environment, culture and people to implement the best style of management, in order to achieve maximum results. The Russian way of management will not work in Japan or China but, in Brazil and India the style of management will be welcome. Also, the type of business or organization will dictate the type of management style that is going to be implemented by the leadership. Keywords: self-management, delegative style, Latin culture. MANAGEMENT STYLES USE IN INTERNATIONAL BUSINESS Many companies in the United States are taking the advantage of modern technology to bridge the distances and made a decision to go international or global. Going global for an organization requires a change of management style or styles that the organization is used to practicing in the United States. There are many styles of managements, and in the countries of India, Japan...
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...Summary Artisanship • Closeness of producer and consumer • One person/common purpose among tasks Industrial revolution • Long supply chains • Unskilled labour • Mass production • Uniform quality • Loss of understanding of purpose Eli Whitney and Henry Ford Consumerism a response Quality has emerged now as a business strategy Total Quality Management What does total mean? Entire organization; All products and processes; All aspects (management, design, control) Not a flavor of the month (i.e. typical management fad) – Long-term perspectives, Consider the Japanese The Quality Challenge Today's economic reality: Intense global competition for sales, profits, contracts and jobs. Competition equally challenging in manufacturing and service organisations. Emphasis on controlling people has not worked. The emerging strategy: Augment TQM with Six Sigma Why is quality so difficult to deliver? Ambient temperature, vibration, humidity, supply, voltage, etc. Labor Training level Control variables Points for temperature, cutting speed, raw material specs, recipe, etc. The Process Variation in Output Quality of finished Product; Level of Customer Satisfaction Raw materials quality/quantity State Variables measured here Traditional Management Focus on short-term profits, stock price No clear strategic position in target sectors (poor competitive positioning) Clamping down on costs while...
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...Industrial and Systems Engineering, University of Southern California, Los Angeles, CA 90089, USA Abstract This paper reviews the literature on the social impacts of programmable manufacturing technology (PMT). Several perspectives on the social impact of technology are identified ranging from simple additive models that view technology as having a set of individual and independent causal impacts to a contingency perspective which views the impact of technology as dependent on technical and organizational characteristics. The paper statistically summarizes 30 empirical studies within the 1986-1990 period and finds common trends in findings as well as contradictory evidence. The common trends are that PMT tends to lead to more organic organizations, but also meets with negative employee attitudes, stress, and perceptions of reduced job security and mobility. The contradictory evidence is that most studies report simple, additive effects, while a substantial portion find that the impacts depend on a wide range of contingency variables. The authors argue that simplistic views of PMT as being a homogeneous set of technologies with unidirectional, non-contingent social impacts is neither realistic nor useful. A number of future research directions in this area are suggested. Keywords. Social impacts of technology; Programmable ing; Sociotechnical systems; Organizational design automation; CAD/CAM; Manufactur- 1. Introduction The microelectronics revolution in manufacturing...
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...slower the negotiations, the better and more trust in the other side. This author’s advice will help negotiators bridge the cultural differences in international negotiation. (This article first ran in the September/October 2004 issue of Ivey Business Journal). International business deals not only cross borders, they also cross cultures. Culture profoundly influences how people think, communicate, and behave. It also affects the kinds of transactions they make and the way they negotiate them. Differences in culture between business executives—for example, between a Chinese public sector plant manager in Shanghai and a Canadian division head of a family company in Toronto– can create barriers that impede or completely stymie the negotiating process. The great diversity of the world’s cultures makes it impossible for any negotiator, no matter how skilled and experienced, to understand fully all the cultures that may be encountered. How then should an executive prepare to cope with culture in making deals in Singapore this week and Seoul the next? In researching my book The Global Negotiator: Making, Managing, and Mending Deals Around the World in the Twenty-First Century (Palgrave Macmillan, 2003), I found that ten particular elements consistently arise to...
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...INTRODUCTION This is an assignment which is done to undertake critical analysis and demonstrate an in depth understanding of organizations management framework. This assignment is based on Thomas Cook, travel agency as I have to select an organization from the travel and tourism hospitality industry. The assignment will be based on the overview of the organization, identifying its size and type of ownership, the types of product they sell and how the service is delivered to the customer. I have also evaluated the design of the organization in terms of operations objectives and the four V’s. And also have analyzed the issues and problems which they face and the main elements and how the service concepts benefit both the customer and the organization. The main sources of information have been taken through the internet and also from articles and journals. A travel agency is a private retailer or public service that provides tourism related services to the public on behalf of suppliers such as airlines, car rentals, cruise lines, hotels, railways, and package tours . In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only. There are also travel agencies that serve as general sales agents for foreign travel companies, allowing them to have offices in countries other than where their headquarters...
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