...Verbal vs. Nonverbal Communication Colorado Technical University If you’ve ever heard the saying, “It’s not what you said; it’s the way that you said it”, you likely understand that a message that is conveyed or interpreted relies on much more than verbal communication, or spoken words within a conversation, a newscast, or an audiobook. Nonverbal communication is the unspoken portion of a conversation that conveys understanding and emotion, such as the tone, facial expressions, body language, and gestures that are used (Editorial Board, 2012). Nonverbal communication does not have to be accompanied by verbal communication (Editorial Board, 2012). For example, one may be sitting on a bus as another person with strong cologne or perfume enters. A nonverbal message of disgust may be conveyed by crinkling of the nose, or by making an unpleasant face. In another example, a message of delight can be conveyed by raising eyebrows and smiling after taking a bite out of a pastry. A classic example of the different messages that verbal and nonverbal communication can convey is a woman’s way of conveying that she is unhappy. Her husband may notice that she is being short with him or is withdrawing from a social situation. He asks her, “Honey, are you okay?” to which she responds, “I’m fine”. When relying solely on verbal communication, one would come to the conclusion that the woman is fine, as her verbally spoken words stated. When nonverbal communication is taken into...
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...Communication and Conflict Resolution We initiate, form, maintain, and end relationships via verbal and nonverbal communication. Nonverbal Communication Provides information about people's emotional states that are not communicated directly Plays a part in regulating interactions-people show nonverbal signs of interest in getting to know another person Defines differnt ways of physically interacting - Type of relationship (i.e. friend vs. coworker) Involves: Facial expression Gazing behavior Body language Touch Verbal Communication Style of conversation-tentative vs. direct, talkative vs. taciturn, etc. Instrumentality vs. expressivity-communicating with a specific goal in mind vs. talking about emotional states Active listening-restating what the other person said in your own words Topics of conversation-discussing feelings vs. most recent sport events Self-disclosure-revealing information about yourself Interpersonal Conflict When we have a conflict, a relationship is temporarily destabilized. An interpersonal conflict is an expressed disagreement between at least two people whose goals are incompatible at the moment. People have different coping styles in the face of conflict. Some choose to deny that conflict exists, others attempt to avoid it and some "go at it" head on. Some people blame the other person, some blame themselves. The constructive ways of approaching conflict are compromise and collaboration. Compromise entails willingness to "give and take"...
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...COM 301 Reflective Writing # 2 (Verbal and non-verbal) Reflective Writing Two A. Verbal 1. What labels, that you dislike, have been applied to you or to groups (for example: ethnic, social, cultural, professional, etc.) to which you belong? Explain how the labels have or have not affected you. One ethnic label that I dislike is the term “Chino” or “Chinks.” I do not like to be referred to as Chinese as Hmong people are not Chinese (people like to use it even though they know that Hmong people are not Chinese). Neither do I like for people to label me by my eyes (in fact, I do not believe that I have small chinky eyes). Although I do not like this label, it hardly affects me at all because it’s not an accusatory label; no one is accusing me that I’m a “Chino” or a “Chink.” One label pertaining to my religion is that I am a polygamist. I am a member of The Church of Jesus Christ of Latter-Day Saints and no, we don’t believe in polygamy (don’t get it confused with the Fundamentalist LDS- they’re different). It’s ironic that people would assume that Mormons are polygamists when in fact, no one assumes that I am a polygamist when I tell them that I’m Hmong. Polygamy plays a role in the Hmong culture; my wife has more grandparents that she can name. In fact, Hmong people still practice polygamy in the United States, though, in secret of course. In contrast to the previous label I mentioned, being labeled a polygamist upsets me because it is used more as an accusatory label;...
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... * Discuss the role of Emotional Intelligence in your daily work as a nurse. Discussion of Readings, Video Blog, and Communication Self Tests Video Blog – Daniel Goleman Introduces Emotional Intelligence * Four Domains * Self Awareness, Self Management, Empathy, Skilled Relationship * Women vs. Men * Cultural Differences Emotional Intelligence Quiz – compliments above video. Communications Style Inventory and Assessment * Discuss the four styles – review the provided document, pg. 5 * Controller/Director * Promoter/Socializer * Supporter/Relater * Analyzer/Thinker * Do certain roles attract specific styles? (ex. Charge nurse, nurse manager etc) * Discuss the strengths of each style. * Discuss the communication barriers or trends between individuals with various styles. Marquis & Huston Chapters 19 – pages 421-438, skim 439-445. * Organizational communication – complicated * Internal Climate vs. External Climate * (values, feelings, temperament) * (status, power, temp, timing, even weather) * Nonverbal vs. Verbal * Large Organization Communication * Barriers * Discuss organizational communicational strategies discussed on page ? * Group Communication * Channels of Communication * Upward * Downward *...
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...highest ranking individual, where as in a democratic structure, power distribution is uniformed among the individuals. The classification of high-context versus low-context cultures based on the amount of information that is implied versus stated directly in a communication message. In high-context cultures, the meanings of the messages are found in the situation and in the relationships of the communicators, or are internalized in the communicator’s beliefs, values, and norms. In low-context cultures, less emphasis is placed on the context. Instead they rely on explicit verbal messages. Understanding these differences is essential to accurately decoding the message. Communication specialists estimate that three-fourths of our communication is nonverbal and takes place through our behavior. Nonverbal cues serve as the markers of ones’ identities. The way people dress, the accent pattern, and the nonverbal way of gesturing, all deliver messages to others. A culture’s perception of time can alter the message being communicated. In a culture that uses linear time, tasks are sequential. The focus is on the task to be completed within a certain framework. Cultures that view time as flexible are reluctant to strictly measure or...
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...ineffective. It will discuss positive and negative aspects as well as how it relates to listening and responding. It will go over what demonstrative communication is all about along with examples. What is Demonstrative Communication? Demonstrative communication is related to getting a message or messages across to a person or group of people using means unrelated to verbal methods whether it be the sender or the receiver of these messages. Facial expressions, eye contact, posture, arm and hand gestures, as well as body movement can all in one way or the other be associated with this form of communication. Non-verbal communication is one of the main forms of this type of communication, being that when either we are talking or listening to others in various different settings we tend to look, move, and position our body according to what we are saying or what we are listening to (speechclub.com, 2012). This line of communication can be used without saying a word, you could actually get a point across without even using verbal response methods. The gestures that people use, as far as the way they may posture themselves when seated, or some certain type of eye contact that...
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...ANSWER: biological/bodily changes that occur such as increased heart rate, rise in BP, increased adrenaline secretions, elevated blood sugar level, slowing digestion, dilation of pupils, churning stomach, tense jaw [positive/negative emotional physical responses] 2. describes ability to understand and manage one's own emotions and be sensitive to others feelings - ability linked w/self-esteem, life satisfaction, self-acceptance, healthy conflict management, and relationships [term coined by Daniel Goleman] ANSWER: emotional intelligence 3. nonverbal reactions [of emotions] ANSWER: feelings often are apparent by observable changes such as blushing, sweating [in appearance] - facial expressions, posture, gestures, different vocal tone, vocal rate [behavior changes] 4. What are emotions ANSWER: are feelings, but scientists agree there are the following components of these feelings - physiological factors, nonverbal reactions, cognitive interpretations, verbal expressions, 5. a powerless speech mannerism, ex. Um, ah, er, well ANSWER: Hesitations 6. a powerless speech mannerism, ex. "...don't you think?" - "...isn't it?" ANSWER: Tag Questions 7. a semantic rule: words that gain their meaning by comparison, ex. The tortoise is slow compared to the hare and fast compared to the snail. ANSWER: Relative Words 8. a tool that shows how the same statement can be described at various levels of specificity and abstraction, ex. You are cranky - You are mad at me - You are mad...
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...Common Differences and Strategies Angeline Birong SOC/333 August 11, 2014 Erica Lloyd Common Differences and Strategies Communication is a part of daily life. Men and women have different ways of communicating which can lead to stressful interactions. This paper will examine verbal and non-verbal communications differences between the genders, types of miscommunications, and discusses the right-of-way concerning gender and status, and provide examples of dialogue among the genders. The author will also include personal experiences concerning miscommunication among the genders, and highlight ineffective communication methods observed, as well as offer effective strategies for solving the situation. Verbal and Nonverbal Communication Men and women employ differing verbal and nonverbal communication styles. These different styles can lead to certain perceptions of stereotypes between the genders. Feminine Style Women use a style that is more engaging and will “promote emotions and understanding in a personal way” (Rawluszko, 2009). A feminine style of communication is polite, involved, and supportive. Women will communicate just for the sake of communicating. The subject matter is less important than the fact communication is taking place. This builds, maintains, and proves the relationship is important (Ivy & Backlund, 2008). Women frequently infuse emotion and their own beliefs in conversations as well. Women’s voice tend to use a higher pitch than men’s. Research...
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...relationships for both the professional and private environments. The unique exchanges between interpersonal relationships involve more than verbal communication between two people. The interpersonal relationships form the basic idealism for professional, and private communication skills. Interpersonal Communication Skills Most people become involved in interpersonal relationships interact with each other covertly, or face-to-face (Cavazos, 2010). Many relationships occur from physical, or emotional behavior between two people. The personal relationship begins innocently enough with the interaction between family, and friends, or extends to coworkers, and clients. The social environment induces building of interpersonal relationships for both business and pleasure. The emotional and physical commitment of interpersonal relationships shows through more than verbal communication. The unique exchanges between interpersonal relationships involve more than verbal communication between two people. Most people communicate with the motion of his, or her hands to emphasize a point. The combination of verbal and nonverbal gestures relay more than words alone. The learned skill of interpersonal communication becomes a natural part of communicating correctly throughout the day for any situation. The wrong pronunciation or emphasis on verbal, or nonverbal communication may destroy the fragile balance between the person sending the message and the person receiving (Cavazos, 2010). Interpersonal...
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...Applicable Ccm Concepts and Theories from the Terminal Applicable CCM concepts and theories from The Terminal 1.High context vs low context in communication Daily communication includes verbal communication and nonverbal communication. Verbal communication is more common in low-context culture while nonverbal communication is more common in high-context culture. Edward Hall raised the concept of high context and low context in the book beyond culture. Context is the the commons and background knowledge that needs to be known and shared before effective communication between people. The more shared background knowledge is, the more commons there are. In detail, in communication in high-context culture, most of the information exists in the physical environment, or internalized in the individual body, and rarely exists in the encoding of the transmission of information. In communication in the low-context culture, a good amount of information exists in languages with clear encoding. For example: Navorski can only speak very limited English and have big problems communicating with Americans, which can be seen from the communication process in the beginning of the movie when Thurman and Frank Dixon asked him questions and he always gave an irrelevant answer. At the beginning, he could only use body gestures to communicate. However, North American is low-context culture while Bulgaria I suppose belongs to high context culture. Americans would feel it difficult to decode Bulgarian’s...
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...relationships for both the professional and private environments. The unique exchanges between interpersonal relationships involve more than verbal communication between two people. The interpersonal relationships form the basic idealism for professional, and private communication skills. Interpersonal Communication Skills Most people become involved in interpersonal relationships interact with each other covertly, or face-to-face (Cavazos, 2010). Many relationships occur from physical, or emotional behavior between two people. The personal relationship begins innocently enough with the interaction between family, and friends, or extends to coworkers, and clients. The social environment induces building of interpersonal relationships for both business and pleasure. The emotional and physical commitment of interpersonal relationships shows through more than verbal communication. The unique exchanges between interpersonal relationships involve more than verbal communication between two people. Most people communicate with the motion of his, or her hands to emphasize a point. The combination of verbal and nonverbal gestures relay more than words alone. The learned skill of interpersonal communication becomes a natural part of communicating correctly throughout the day for any situation. The wrong pronunciation or emphasis on verbal, or nonverbal communication may destroy the fragile balance between the person sending the message and the person receiving (Cavazos, 2010). Interpersonal...
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...relationships for both the professional and private environments. The unique exchanges between interpersonal relationships involve more than verbal communication between two people. The interpersonal relationships form the basic idealism for professional, and private communication skills. Interpersonal Communication Skills Most people become involved in interpersonal relationships interact with each other covertly, or face-to-face (Cavazos, 2010). Many relationships occur from physical, or emotional behavior between two people. The personal relationship begins innocently enough with the interaction between family, and friends, or extends to coworkers, and clients. The social environment induces building of interpersonal relationships for both business and pleasure. The emotional and physical commitment of interpersonal relationships shows through more than verbal communication. The unique exchanges between interpersonal relationships involve more than verbal communication between two people. Most people communicate with the motion of his, or her hands to emphasize a point. The combination of verbal and nonverbal gestures relay more than words alone. The learned skill of interpersonal communication becomes a natural part of communicating correctly throughout the day for any situation. The wrong pronunciation or emphasis on verbal, or nonverbal communication may destroy the fragile balance between the person sending the message and the person receiving (Cavazos, 2010). Interpersonal...
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... barnesjw@seaEleu.edu 2. Meet the deadlines. One email message said, “Hey professor, sorry I was traveling.” 3. Save papers with your name, class name, and assignment name in the file name. Example: John Doe, MGMT 280, Nonverbal Assessment. Do not save your papers with file names such as: “paper” “first paper” “MGMT 280” “nonverbal paper” “280 paper” 4. All email messages must have an email signature. Tuesday, January 15, 13 5 A Review of the Basics Library Review Tuesday, January 15, 13 6 Focusing on Interpersonal and Group Communication And Nonverbal Communication Tuesday, January 15, 13 7 Today: Class 3 • Read Chapter One in the textbook. Be prepared to talk about the...
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...“communication” in a broad sense is how one listens and corresponds with others. Though there are many definitions of the term everyone may have their own general idea what it is to communicate as well as understand what is being communicated to them. In this paper the author will be discussing some major points such as the process of verbal and nonverbal communication, differences between listening and hearing, formal and informal channels of communication associated with criminal justice, barriers in effective communication, and strategies that may be implemented to overcome those barriers. In order for people to communicate effectively there is a process that involves verbal and nonverbal communication. Within this process there are 5 steps that are followed. The first step is transmitting and idea. This is the forming of one or more thoughts. The expression of the idea is an intentional act put forth by the person with the formed idea. The second step is sending the idea through a medium. There are several different ways to send the message and they are as follows: orally, in writing, or by action. Sending a message that is written vs. orally can make a major difference in how it is understood. When sending a message orally the tone of one’s voice can dictate to another how the message should be taken. Thirdly is receiving the message. Receipt of a message is the most critical step in the communication process. If the message is not received then is simply cannot...
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...Asian Social Science October, 2008 A Cross-cultural Study of Daily Communication between Chinese and American -- From the Perspective of High Context and Low Context Jianeng Wang Foreign Languages College, Zhejiang Gongshang University, Hangzhou 310018, China E-mail: jianeng101@163.com Abstract In cross-cultural communication, ignorance of contexts usually leads to misunderstanding and conflicts. Based on Edward. T. Hall’s notion of high-context and low-context, this paper aims to generalize the basic distinctive characteristics of the two contexts by analyzing the actual cases in daily communication between American and Chinese. This paper also tries to conclude some tips for communication crossing the two contexts in accordance with the case analysis. Keywords: High-context, Low-context, Communicatio, Culture 1. About Hall’s high-context and low-context Context is important in all communication, but it is relatively more important in some situations than in others. There are also significant differences across cultures in the ways and the extent to which people communicate through context. One of the main distinctions between cultures has been the notion of high and low context cultures, proposed by the American anthropologies Edward. T. Hall in his 1976 classic, Beyond Culture (Hall, 2000). 1.1 What is high/low-context? Edward T. Hall has described cultural differences in the use of language and context in communication. He calls communication that occurs mostly through...
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