Free Essay

Visual Communication Mem

In:

Submitted By courtneylyne92
Words 1851
Pages 8
oo Visual Communication Assignment
-------------------------------------------------
Summer 2014 Techincal Writing
Courtney Evans @029644291

Memorandum

To: Fall 2014 Technical Writing students

From: Courtney Evans @02644291

Subject: Visual Communication Assignment

Date: July 21, 2014

Introduction

All students in the fall technical writing course at Howard University are required to learn about visual communications. In order to gain a better understanding, I will be providing you with tips and other useful information. The purpose of this memo is to discuss the proper use and integration of visual aids and designs in text.

Visual Aids
Visual aids can help you understand and reach objectives by providing visual emphasis on what is being said. They emphasize focal points and convey information using graphics to facilitate understanding. Psychologist Jerome Bruner of New York University notes in Power of Visual Communication (2004), “people remember ten percent of what they hear and twenty percent of what they read, but about eighty percent of what they see and do.” Visual aids are useful because they help you to be able to grasp your audience’s attention.

Designing Visual Aids
According to the McGraw-Hill Publishing Company (2004), there are six guidelines to adhere by to ensure you design effective visual aids.

1. Plan and Prepare Visuals Aids in Advance
Visual Aids take time to develop and being prepared makes the process much more simple. Preparation also allows you to be able to practice a prepared speech and to become familiar with the aid. 2. Keep Visual Aids Simple
Your aids should be clear and concise. It is important that the key points and supporting points are addressed without displaying too much information and losing the audience’s attention.

3. Maximize Visual Aids
Size is an essential factor when it comes to the aesthetic of an aid. A well-organized and effective visual aid is useless if its audience cannot view it properly. Factors to keep in mind are the size of the room in which the presentation will be given as well as the size of the font. It is best to check and see if your aid will be legible from the farthest audience member. Keep in mind that using all caps actually makes words harder to read, and should only be used for titles or emphasis.

4. Utilize Fonts That Are Easy to Read
Decorative fonts should be avoided so that the font does not distract the audience and so that the text is legible. It is best to use plain fonts because they are clear and easy to read.

5. Limit the Number of Fonts used
Avoid using too many fonts. Using multiple fonts can add flair to your aid, but they end up being counteractive and cause the audience to lose focus. Use no more than two simple fonts to avoid distraction.

6. Maximize the Impact of color
When used effectively, color increases recognition by 78 percent. You must be careful when using color, because not all colors work well together. Use complementary colors. Avoid using too many colors, it may distract the audience and make your aid illegible.

In order to successfully integrate visual aids in a report you must keep the following in mind: * It is important to write appropriate titles and captions on your visuals. A title is the word or phrase given to a text to identify the subject and attract the reader’s attention. * Captions are a brief explanation to an article, illustration, or poster.
When placing a graphic in the text it is important to refer to the graphic as a grammatical part of the sentence. The graphics number and caption should be put below the graphic and centered left to right. * Make sure to introduce the visuals in your report before the reader encounters them. This gives the reader a better understanding of the visuals.

Gantt Chart
Figure 1.1 http://www.smartsheet.com/blog/gantt-chart-excel#.U9bsGVZNzWE

Gantt Charts are useful for any project where you want to visualize how long your project will take. Another advantage is that gantt charts provide the s the ability to see who is doing what and when they are doing it. This allows for better project planning by efficiently assigning tasks to people on your team and scheduling them according to their current workload. . Gantt charts help with the organization of daily, weekly, and monthly schedules. Also, Gantt charts can help simplify the flow of deliverables and activities’ due-dates.

Below an example of a Gantt chart I have made to show my assignment schedule for Summer 2014 Technical Writing course.

Projects | | Week 1 | Week 2 | Week 3 | Week 4 | | | | | | | Letters & Memos | | | | | | | | | | | Visual Communication | | | | | | | | | | | Social Media Report | | | | | | | | | | |

Figure 1.2 July 2014 Technical Writing Assignments

Pictograph

A pictograph can be described as a graph that uses picture symbols to convey the meaning of statistical/numerical information. Pictographs are a good way to display data because they are easy to read. These visual aids are often used with children since they are fun and easy to understand. A key that represents each term of the pictograph must be given in order to understand and display information properly.
Figure 1.3 shows the number of varieties of apples sold in the supermarket that month.

Figure 1.4 shows that Algebra 1 was the hardest class I took this summer. Math has always been difficult for me and this summer was no different. It is important to get help in course that you know will be difficult to succeed in.

Figure 1.6 Math Goodies

Multi-bar graph
A multiple bar graph compares two or more categories. A bar graph is a chart with rectangular bars with lengths proportional to the values that they represent. The bars may be horizontal or vertical. Bar graphs help us to see relationships quickly. However, bar graphs can be difficult to read accurately. Figure 1.6 stresses the individual sales of each brand as compared to the others.

Figure 1.7

Pie Chart
Pie charts are best used to compare the parts of a whole. The pie chart or circle graph is normally divided into sectors to show the different amounts. Together, the sectors create a full circle. Figure 1.7 shows each sector of the circle graph is in the same proportion to the whole circle as the number of sales for that industry is to the entire amount of sales from the table.

Misleading Charts

Center Removal The center of pie charts are often removed or covered up for the sake of visual aesthetic. This can cause a pie chart to be misleading because the viewer will not know where the center of the chart is located.

Scaling
When scaling a chart, people tend to use more numbers than necessary to show an increase or decrease in data. Ex. Figure 1.8

Figure 1.8 shows a deceptive graph where the values of the labels are not proportional to the lengths of the bars. (Forbes 2012)

Missing Information
Untitled graphs, missing appropriate labels, and important information not being depicted on the graph all can cause the audience to misinterpret the graph. And cause viewers to make false assumptions. Ex Figure 1.9

Figure 1.9 is misleading because the vertical axis does not start at 0. (BBC 2010)

Sizing
When designing visual aids such as pie charts, it is important to remember to accurately size each section. If a piece of the pie is not accurately illustrated, the viewer may become confused. For instance, if two sections equate to half of the pie, they must be illustrated to depict such.

Information Graphics

An Information graphic is a visual that provides information by using charts, pictures, maps, graphs and other graphics to display data. These graphics are intended to present complex material quickly and clearly to make it easy for the viewer to comprehend. They can improve the thought process by utilizing graphics to enhance the human visual system’s ability to see patterns and trends. Below are six tips for designing a good information graphic. 1. Color: Limit the amount of colors you use to about five or six. They should be used sparingly to highlight important information 2. Layout: Present Content in a way that guides readers through a logical order. 3. Illustration: Illustration should match the tone and subject matter. The graphic should only include content that enhances the visual. 4. Data: Don’t overwhelm the reader while too much information and multiple graphs. 5. Proportion: Make sure items are appropriately sized. 6. Simplicity: Avoid unnecessary design.

David McCandless, an information designer, states, “Something quite magical about visual information is it’s effortless. It literally just pulls you in, and if you’re navigating through a dense information jungle, a beautiful graphic is a relief” (Ted). www.ted.com/

For more information visit : https://www.youtube.com/watch?v=XC0GmkRHAms

Figure 2.0 Our Favorite Drugs 2009

Figure 2.0 shows Information graphic about “Our Favorite Drugs.” With the information gathered I find that on the eastern side of the region there is more balance regarding favorite drug usage. I find it surprising that majority of west islanders prefer using methamphetamines to marijuana.

As you move further south you see a rise in cocaine usage. It is not surprise that Floridians, Puerto Rican and Virgin Islanders use cocaine more than any other drug. Although marijuana has been legal in the state of California for years, Tri-state residents prefer mary-jane more than west coasters.
The graphic also shares information about how in 2007 thirteen percent of all arrests made were drug related.

Figure 2.0 Greatest of All Time KB vs MJ

Figure 2.0 shows a comparative graphic between Michael Jordan and Kobe Bryant. In the basketball world it is highly debated if Kobe can ever be considered as good as Michael Jordan. Some differences and similarities noted in the graphic are as followed: * MJ has one more championship than Kobe * Kobe has never been Defensive Player or Rookie of the year * Both Michael and Kobe are the same height * Both were sponsored by Nike * Michael Jordan overall has more awards that Kobe Bryant

I have provided many tips and useful information for you to become successful in visual communicating while taking Technical Writing at Howard University and overall. With this information you should be comfortable with creating and understanding graphs, charts, visual aids and information graphics.

References

Visual Aids http://www.hp.com/large/ipg/assets/bus-solutions/power-of-visual-communication.pdf Figure 1.1 http://www.smartsheet.com/blog/gantt-chart-excel#.U9bsGVZNzWE Figure 1.2 http://www.icoachmath.com/math_dictionary/pictograph.html Figure 1.6 & 1.7 http://www.mathgoodies.com/lessons/graphs/compare_graphs.html Figure 1.8 http://www.forbes.com/sites/naomirobbins/2011/11/17/whats-wrong-with-this-graph/ Figure 1.9 http://www.bbc.co.uk/schools/gcsebitesize/maths/statistics/representingdata2rev5.shtml Ted Talks http://www.ted.com/talks/david_mccandless_the_beauty_of_data_visualization?language=en Information Graphics http://magazine.good.is/infographics/transparency-americas-problem-drugs http://www.totalprosports.com/2010/08/23/the-greatest-of-all-time-kobe-bryant-vs-michael-jordan-infographic/

Similar Documents

Premium Essay

Aakriti

...Analyst presentation b. Proposals Executive summary preparation and presentation c. Mail communication to clients 2. Internal and Functional presentations d. Training, Technology; R&D, management proposal presentations e. Project report preparation- developing and presenting executive summary f. Mail communications with peers, superiors and team members Specifically the course goals are: * Develop the strategic presentation skills for leaders. * Apply the program elements to real-time strategic presentation situations. * Develop strong content preparation, content design and content presentation skills Type, plan and session-wise content of the course: Each session is assumed for 1 hour 20 minutes. Total duration: 10 sessions Session | Topics | Case/discussions | 1 | Importance of strategic business communication in corporate world.Characteristics of “persuasive presentation”Experiential case studyS3P3 Presentation Model elements | Anchor case from Faculty corporate experience | 2 | Learning from top leader presentation skills- Presentation secrets of Steve Jobs – Video based discussion | Video based case | 3 | "Stages of business communication" model framework.analysis of Types of Audience Applying Types of information processing to business communication | Caselet: Applying Business communication model | 4 | Audience analysis: Managing Cognitive and selective perception type...

Words: 617 - Pages: 3

Premium Essay

Com 200

...Poor Communication Evelyn Bradford COM200 Thora Greaves 5/12/14 After reading Close Relationships Sometimes Mask Poor Communication, I feel like this article gave great examples on how love ones can easily misunderstand each other. In a couple of studies, researchers have shown that for many people, couple communication skills with each other aren’t as strong as they think they are. Sometimes what we say can easily be taken the wrong way. For example, my fiancé and I often have misconnections. I think it’s very easy to have miscommunication, or not understand exactly what someone is saying if you’re already not agreeing with someone. The biggest of our miscommunications come from text messaging; I’ve found that it’s easy to have miscommunication with my fiancé through text. I think it’s because when you read a text message from someone, you set the tone on what you are reading based on your mood. When I do find that there has been a miscommunication with him through text, I tend to know right away based on his response. After detecting the poor communication, I always make sure to call right away to clear up the misunderstanding and make sure we both are at least on the same page. In those same studies, it has been shown that spouses sometimes communicate no better that a stranger. According to Savitsky, some couples may in fact be on the same wave length, but may not as much as they think it is. Which was statement made after his experiment with 24...

Words: 414 - Pages: 2

Premium Essay

Business Communication Trends

...BUSINESS COMMUNICATION TRENDS More often than not, business depends on communication. A good communication trend enhances understanding in businesses. People must communicate to plan products and services; hire, train, and motivate workers; coordinate manufacturing and delivery; persuade customers to buy; and bill them for the sale. In every organization, communication is the way people get their points across and get work done. Business communication helps organizations and the people in them achieve their goals in a realistic manner. As it stands, business communication, is a day to day activity that ensures that information flows efficiently and effectively from top of the leadership hierarchy to the bottom and vise versa with every one involved playing his/her required role. A good communicator, if the communication has to be verbal, should be one who is also a good listener since a good communication involves speaking and listening. The ability to write and speak well becomes increasingly important as one rises in an organization. People put things in writing to create a record, to convey complex data, to make things convenient for the reader, to save money, and to convey their own messages more effectively. The three basic purposes of business and administrative communication are to inform, to request or persuade, and to build goodwill and it is always realized that most messages have more than one purpose. When one ‘informs’, they try to explain something...

Words: 1658 - Pages: 7

Premium Essay

Case Analysis of Barrick Gold

...Course: Business Communication Course number: 04-71-100-02 Assignment: Case Analysis of Barrick Gold Professor: Joanne Ramsay Name: Xueying Huang Student number: 104102020 Date submitted: Oct.1, 2013 Case Analysis of Barrick Gold In this essay, I will discuss the main communication problem Barrick faced and its causes and symptoms. I will also analyze the key stakeholder groups and the issues they are concerned. Finally, I will discuss how Barrick use the communication model to communicate efficiently to each stakeholder group. The main communication problem Barrick faced is lack of communication skills, loss of trust and emotional interference of stakeholders. In the case of sexual assaults, Barrick responded by conducting investigations and making its findings known. It sounded irresponsible and indifferent. The communication problem prevented the mining project from continuing because of too much opposition. As a result, the company would lose a lot of profits. The cause of the communication problem is that stakeholders didn’t have enough information from Barrick. In fact, Barrick had developed corporate social responsibility practices to eliminate the damage to the environment. It also invested on the local education and could provide many jobs to the local people. However, the stakeholder groups didn’t realize these facts clearly. As a result, they couldn’t make objective judgments. The symptom of this problem is too much opposition toward to the Pascua-Lama...

Words: 544 - Pages: 3

Premium Essay

Designing Visual Effective Communication

...Designing Visual Effective Communication Names Institutional Affiliation Result from self-administer questionnaire 1(a), 2(a), 3(a), 4(a) 5(b), 6(b), 7(c), 8(b), 9(a), 10(b), 11(c), 12(c), 13(c), 14(a), 15(a), 16(a), 17(c), 18(a), 19(b), 20(a), 21(a), 22(a), 23(a), 24(a), 25(c), 26(b), 27(a), 28(c), 29(c), 30(b). Result tallying: total number of a=15, b= 7 and c= 8 Result from the second person 1(a), 2(a), 3(a), 4(c) 5(b), 6(b), 7(c), 8(a), 9(b), 10(b), 11(c), 12(c), 13(a), 14(c), 15(a), 16(c), 17(c), 18(b), 19(b), 20(c), 21(a), 22(a), 23(b), 24(a), 25(c), 26(b), 27(a), 28(a), 29(a), 30(b). Result tallying: total number of a=12, b = 8 and c=10. The design of visual communication is composed of the modeling of visual language and graphic design with the motive of relaying information, ideas and messages in the field of industrial design. In order to create effective visual communication design, the designer should develop design skills to manipulate and organize elements, design principles, production method, selected media and materials(Brown, 2007). Successful design of efficient requires the designer to have the ideas of the kind of learning style of the recipient. The main aim of the designer is effectively to convey a message that is clear accessible and easy to understand to the end user. Various learning styles have enormous implications for the visual communication (Bergström, 2008). These learning styles enlighten the designer on matters pertaining to the...

Words: 782 - Pages: 4

Free Essay

Professional Communication

...Emily Burleson March 2, 2016 GS2520 Professional Communication Module 3 Essay Professional communication can be oral, written, digital or visual content. Each have their own principles to deliver communication. In today’s world communication is changing vastly with the improvements of technology; how it is created, dictated, or managed. With the communication gap changing with every generation there is a need for trained professionals that are specific to getting communication moved along via text, email, social media post etc. With these trained professionals they have specific skills such as strategies, theory, and technology.to communicate in the business world. Having great communication skills are critical to any business through writing, reading, editing, speaking, listening, software, graphics, and research. In my line of work which is Network Systems Administration communication is very important mainly because not everyone has computer knowledge and will not understand most of what is being said. At my current job I have to keep in mind that my two bosses and secretaries know nothing about a computer so when I need to keep space open to do critical updates or backups I have to make sure I tell them the day before and one hour before I do the said work. In order to do upgrades or switch computers after one has crashed I have to stress the importance of getting a computer that will keep up with the demand of the work documents that need to be processed...

Words: 460 - Pages: 2

Premium Essay

Unit 4 Business Level 3 Assignment 4

...Unit 4 Assignment 4 Non- electronic communication involves the distribution of a message usually in the form of: Reports, Letters, Flow Charts, Invoices and even Verbal Communication amongst employees. This form of communicating is not as popular as it once was, but it provides businesses with other avenues to communicate instead of electronic communication. Furthermore, different types of communication suit contrasting businesses in addition to, the preference of people involved within a business. What Is Non- Electronic Communication? Electronic and Non- Electronic Sources of Business Information Sources of business information can come in a variety of different forms which include: Newspapers, Websites, Books, Posters, Directories, Databases, Government Statistics and so forth. Business information is basically information gathered of relevance to a business and its environment. Businesses use different sources of information as a way of understanding the markets they entering into, their competitors and how the company can grow. Moreover, different sources of business information serve contrasting purposes. Firstly, electronic communication involves the use of technology to distribute a particular message across. Examples of electronic communication include: the use of Mobile Devices, Video conferencing, Twitter, Facebook and other Social Media Websites, as well as, Electronic Mail. This is an effective way of communicating in a business environment as it is cost effective...

Words: 665 - Pages: 3

Premium Essay

Unit 4 Assignment 4

...Unit 4 Assignment 4 Non- electronic communication involves the distribution of a message usually in the form of: Reports, Letters, Flow Charts, Invoices and even Verbal Communication amongst employees. This form of communicating is not as popular as it once was, but it provides businesses with other avenues to communicate instead of electronic communication. Furthermore, different types of communication suit contrasting businesses in addition to, the preference of people involved within a business. What Is Non- Electronic Communication? Electronic and Non- Electronic Sources of Business Information Sources of business information can come in a variety of different forms which include: Newspapers, Websites, Books, Posters, Directories, Databases, Government Statistics and so forth. Business information is basically information gathered of relevance to a business and its environment. Businesses use different sources of information as a way of understanding the markets they entering into, their competitors and how the company can grow. Moreover, different sources of business information serve contrasting purposes. Firstly, electronic communication involves the use of technology to distribute a particular message across. Examples of electronic communication include: the use of Mobile Devices, Video conferencing, Twitter, Facebook and other Social Media Websites, as well as, Electronic Mail. This is an effective way of communicating in a business environment as it is cost effective...

Words: 665 - Pages: 3

Premium Essay

Communication Theory Papter

...Communication Theory Paper Can you imagine a world where communication did not exist? People have needs and ideas and desires, but without being able to communicate, how would people express all of this? Communication is the key to success in every aspect. Read further to learn how important communication truly is; especially in organization settings. Before we get into why or how communication is important in an organization; let me explain exactly what communication theory. In the year 1980 a person by the name of S. F. Scudder proposed "that all living beings existing on the planet communicate just with different ways."( Management Study Guide, 2008-2012) Communication is so important, because without it the world would be dull and probably come to a standstill. All species communicate in one way or another; whether it be plants, animals, or humans. Plants need to be taken care of and watered; they communicate by visible changes in the color of leaves, and the wilting. When people see these changes they will realize that their plants need water and more or less. When animals communicate, they make sounds so their owner knows they need to be fed, use the bathroom, or need to see a vet. Babies are where communication is so important. They look to their parents or caregivers for help and guidance. Babies cry when they are sick, need food, or need a diaper change. Crying or making some type of noise is the only way babies can communicate until they are old enough to speak...

Words: 1042 - Pages: 5

Free Essay

Positioning the Battle for Your Mind

...redirecting... | |cover |next page > | | | | | | | | | | | | | | | | | | | | ...

Words: 30800 - Pages: 124

Premium Essay

Communicating Channel Scenarios

...Communication Channel Scenarios There are different ways to communicate. Weather is through a letter, by phone, a face to face conversation, or via e-mail. There is always an appropriate way to deliver a message. There are so many situations that can occur during the process. What’s important is the communication has different strengths and weakness. For the first scenario the appropriate communication channel that best suits the situation is a face to face communication. This communication channel allows developing a strategy in a short period of time. It allows everyone to know what the company really wants for the new project. However at the time to deliver to the Vice President, the correct communication channel to the VP is in a formal report and face to face. This is the right communication channel because the manager has to show formally and explained in words and steps how the strategy is going to be develop. For the second scenario the appropriate communication channel is by phone communication. The manager should call the IT department and ask for a new login and password for the eleven employees. Then the technical support will provide a new login and password. The appropriate communication channel is the telephone conversation because most of the time this issues can be resolve by the phone. They will provide a new login and password right away. To inform the employees the appropriate communication channel will be writing an email providing them the new...

Words: 422 - Pages: 2

Premium Essay

Trends in Business Communication

...Trends in Business Communication Dawn Freeman XCOM 285 February 26, 2012 Arthur Mahan Trends in Business Communication The world of business and business communication is one of rapid change. There are ten trends in business that directly impact business communication. They are technology changes, focus on quality and customer needs, entrepreneurship, teamwork, diversity, globalization and outsourcing, legal and ethical concerns, balancing work and family, job flexibility, and a rapid rate of change. Considering that business communication affects the majority of day-to-day work activities, understanding these trends and how they continue to change communication in the business world is important for maintaining good communication skills. Technology and its rapid advancement has a profound effect on how people communicate in business. The global use of Internet, cell phones, and e-mail has created a world of instant communication in daily business communication. The rate that business is conducted has increased rapidly in the last two decades because of this. When I first began working as a temporary clerical employee, inter-office communications consisted of memos typed on paper, face-to-face meetings, and phone calls, all of which required lengthy response and coordination time. Today, the use of e-mail, cell phones, and telecommunications has eliminated lengthy response times and increased clarity and effectiveness in both internal and external business...

Words: 735 - Pages: 3

Premium Essay

Communication Contrasts

...Communication Interview and Contrast Paper I chose to interview my boyfriend, Andre for the contrast assignment to highlight the differences in how we communicate. Due to social and work constraints, I don’t really communicate with any other single person on a regular basis, other than my children. I also feel that he knows me better than most people and therefore can provide an accurate picture of how differences in communication impact our relationship with one another. It must be true that opposites attract, because it certainly is the case with us. While we enjoy many of the same things in life as individuals and as a couple, we also are different. Aside from our communication styles, we are physically different in numerous ways and our personalities differ in regards to our basic beliefs and how we react to different situations. Andre is tattooed and I am not. He loves rock music and I like country music and several other genres. I love outdoor activities like camping, hiking, canoeing, and zip lining. He prefers to stick with activities he knows rather than trying new things. How we discipline and relate to our children differs greatly. I am mostly vegetarian while he enjoys finding ways to incorporate bacon into every meal. He likes the beach and I at times prefer the cool, quiet serenity of the mountains. So prior to the interview, I knew our differences were obvious. However, I did not realize that his lack of effective communication is the root of many misunderstandings...

Words: 1590 - Pages: 7

Premium Essay

Communication Plan

...Communication Plan My objective when communicating with the stakeholders is to persuade them to keep the Princeton's staff aboard, make sure that Princeton’s products stay consistent to ensure that the company keeps their long standing customers. Thinking from a business aspect my targeted audience would be stakeholders. To be more specific I would use financial stakeholders because they know about the companies goals for that year. External stakeholders range from investor to customers which are a wide variety of people that I can influence. By targeting the intermediate goals within the company, the company can eventually accomplish the external goals. Also by doing this the company is getting more done in an effective way. Moreover by setting goals for the employees that have just recently come aboard due to the merge there is no need to replace them. Stakeholders also provide guidance describing strategic plans in great detail. For the most part as I address the stakeholders I will discuss the importance of the new employee’s positive impact on the company. As far as the stakeholders in Saucer know the only thing they know is that Princeton needed this merge to stay in business. What they don’t know is the qualities that the employees of Princeton hold. Some of these employees may have department manager potential or even CEO potential. And since I am a product of that company it’s my job to inform them...

Words: 1064 - Pages: 5

Premium Essay

Business Trends

...Communication is the most critical aspect of managing a business. Everyday businesses doors are closed and people lose jobs. A major problem is miscommunication between employees and their roles. Business owners and their employees need to understand that communicating is vital. Most businesses are held together with social media or many new technology inventions. Understanding how to use technology and why they it is so important is imperative. We are going to take a look into the advances, creations and day-to-day activities when dealing with business communication. The internet and all areas of communication is critical to take advantage of when running a business. Businesses need to be able to communicate well with their employees and their customers. Daily activities rely on communication between trainers, delivery personnel, coordinators and many types of employees who need to help keep the business in sync. Utilizing the internet for great communication is a good tool. Also, understanding how and when to use the internet versus letter mail is essential. A business needs to have great communication on all levels for their business to run smoothly. Communication is more than just the internet. If your customers do not use the internet you should contact them by how they are reaching you. Customers are the utmost importance of your business and the future of your business. Since the beginning of businesses there have been customers who have been dissatisfied. These customers...

Words: 807 - Pages: 4