...Total Quality Pioneer: W. Edwards Deming Melissa McLean University of Phoenix MGT/449 Gary Hudson January 24, 2011 Total Quality Pioneer: W. Edwards Deming It can be challenging to define exactly what quality is, as it varies on each individual’s perspective. Different individuals tried their hand at pioneering the concept of total quality management. W. Edwards Deming was known as a quality pioneer in the total quality movement. Today, the implementations of Deming’s elements of quality are essential to the success of organizations in attaining high customer satisfaction. Based on the elements that can be extracted from the idea of quality, the definition is best suited as a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value (Goetsch, D. & Davis, S., 2010). There are three main elements of quality. The first element is to meet or exceed customer expectations. The second element states that quality applies not only to products and services, but also, people, processes, and environments. The third element of quality is that it is constantly changing. This meaning that a product that was considered of high quality ten years ago may not hold that same level of quality today. W. Edwards Deming was known as one of the best quality pioneers in the United States. At first the major U.S. organizations did not feel they need the assistance of Deming do to their...
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...Total Quality Pioneer MGT/449 – Quality Management and Productivity University of Phoenix Pioneers Paper Definition and Elements of Quality "Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value" (Goetsch & Davis, 2010, p. 5). A quality goal is to increase organizational competitiveness consistently. Total quality works by improving product and service quality, environment, operational processes, and employees. The total quality elements are strategic (a comprehensive strategic plan), and customer focused (the customer always drives). The elements are largely focused on quality, scientifically approached, committed (long-term), teamwork based, process improvement driven (continual), training, unity of purpose, freedom through control and employee driven through empowerment (Goetsch & Davis, 2010). Strategic quality demonstrates how companies should possess a vision, mission, activities, and complete broad objectives to achieve set goals (Goetsch & Davis, 2010). The strategic business plan gives the business a competitive advantage that is sustainable (Goetsch & Davis, 2010). A high level of customer satisfaction is obtained by using teamwork from each department in business. Teamwork assists with the continual process improvement within the business. Unity of purpose ensures that employees work together to achieve set goals. Employees are empowered...
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...Chad Holliday Quality Management Introduction MGT/449 June 19, 2012 Thomas McCarthy Quality Management Pioneers Companies have to implement processes and procedures to ensure a high service level and quality product. Companies also use an inspection process to find faults in products and continuing improvements. This is referred to as quality management. There are four key elements that make up quality management. The four processes of quality management are known as: quality planning, quality control, quality assurance and quality improvement. Each one of these processes has a factor in the quality management process. W. Edwards Deming is one of the founding fathers of what companies refer today as quality management. He is the most prominent and well known of the founding pioneers. Quality Management Quality management is made up of the four processes mentioned in the previous paragraph. The first part of the four is quality planning, this is the process a company uses to plan out the type of product that the corporation will produce and later put out onto the market for the consumer. The second part of the process is referred to and known as quality control. This is when a company reviews something to ensure validity and check for flaws in the product or process. For instance, in my company, the merchandisers who work in the field have to submit valid photos to get paid for the job that he or she does for our company. The company that employs these merchandisers...
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...Total Quality Pioneers Paper LaShawn Smith Quality Management and Productivity MGT/449 March 14, 2012 Professor Gilbert Tillman Total Quality Pioneers Paper This paper will discuss quality, elements and the pioneer William Edwards Deming. Also this paper will discuss how quality pioneers use total quality elements and became successful. An explanation on why elements of quality are used in today’s environment, and finally a conclusion and what is foreseen about the future of quality. Quality is the described as the state that is in connection with the products, services, people, processes, and environments that’s meet or exceeds the expectations of the customer and helps produce superior value (UOPX ebook Ch.1 p.5). Elements in relation to quality are what assist in the structure of quality, what helps the supreme value to be sufficient with quality. Many people contributed to the various concept of total quality, however there were three main contributors, Joseph M. Juran, Philip B. Crosby, and William Edwards Deming. W. Edwards Deming is the best known out of the three. Mr. Demings work has become he most influential proponent of quality management. (UOPX ebook Ch.1 p.13). Deming is also known for the Deming Cycle, the 14 points for management, and his put together the production of the product and the consumer needs, but focus on the resources of all the departments, which conduct...
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...Quality Management In chapter one W. Edward Deming is the total quality pioneer that defined quality in his present day, which was over 50 years ago, however, his defining elements are basically the quality foundation that is practiced in today’s environment for quality with most major industry leading companies. Deming’s vision and philosophy along with the fundamental elements of quality that he defined made him a successful quality pioneer in the 1950’s. According to Deming he defined quality and its elements through common extractions taken from his quality pioneer book “Out of the Crisis.” Quality and its elements are defined as “A dynamic state associated with products, service, people, processes and environments that meet or exceeds expectations and helps produce superior value.” Deming believed that quality has many different criteria and that the criteria change continually, along with consumers valuing the various criteria differently, which creates the important opportunity to measure and re-measure the preferences of the consumers’ frequently. Deming understands the need to re-define the various and different consumers’ preferences and the need to re-measure them frequently was a unique perspective for his time. This unique perspective made him a quality pioneer and it is also one of the corner stones of the foundations that today’s quality is built upon and used in today’s quality definition. In today’s environment of fierce...
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...Total Quality Pioneers Carissa Carpenter December 20th, 2010 Quality can be defined in several ways but to make a final definition it’s easier to just combine all common elements, so quality can be defined as a dynamic state associated with products, services, people, processes, and environment that meets or exceeds expectations and helps produce superior value (Goetsch and Stanley). There are a few total quality pioneers but the one that is going to be discussed is W. Edward Deming. Deming has been known as the most influential proponent in quality management in the United States (Goetsch and Stanley). Deming worked at Western Electric and it is here that he began the use of statistics in quality because he noticed the great amount of waste that was at Western Electric. In 1940 Deming tried to help the U.S. Bureau of Census with the adoption of statistical sampling technique but at this Deming’s findings wasn’t being received positively. It wasn’t until WWII that Deming began his success with quality. During WWII Japan began to produce war materials. When the war ended Japan had to change to the production of consumer goods. Japan asked Deming to come over and help change the worlds existing paradigm that Japan produced cheap, shoddy imitations to one of producing innovative quality products (Leadership Institute, 2005). Deming told the Japanese that if they would follow his plan then their desired outcome to change everyone’s mind about the quality of products...
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...Total Quality Pioneer Paper Virginia Rackins MGT/449 Bill White October 3, 2011 Quality is something every customer wants in a product he or she is buying. As consumers, we value quality in everything we purchase and expect in life. Quality is something every human need to fulfill his or her wants and needs in life. In this paper, I will try to make the readers understand on how important quality is to our environment and will break down the different elements for quality. “Quality is a dynamic state associated with products, services, people, processes and environments that meet or exceeds expectations and helps produce superior value” (Goetsch and Davis, 2010). Quality simply means that a consumer needs are being met when a product has no defects or deficiencies in it and when the service, people, and the overall experience are handled with the best quality. What is considered as today’s standards may change as time passes. In order for a business to succeed in the business world the consumer has to continually get quality service provided by the employees and the management of the business. Total quality definition has two elements which include: what and the how of total quality. The how element of total quality has eleven components which include: strategically base, customer focus, making quality the #1 focus, scientific approach, hard work and dedication, teamwork, continual process improvement, education and training, freedom through control, unity...
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...Total Quality Pioneers Paper Vanessa Quality Management and Productivity/MGT 449 September 13, Total Quality Pioneers In this paper, quality and elements will be defined, a description on how the quality pioneer’s use of total quality elements made the pioneer successful, explanation on why the elements of quality are useful in today’s environment, and the foresee future of quality. Quality can mean different things depending on the industry being discussed.” Quality can be defined as a dynamic state associated with products, services, people, processes, and environment that meets or exceeds expectations and helps produce superior value”(Goetsch&Davis,2010). Elements important to an organization are vision, mission, objectives, customer focus, obsession with quality, commitment, continual improvement, education, and training. The elements assist organizations with creating a new foundation and maintaining a structure that may allow an organization to be successful if the elements are utilized and there is continual improvement. There are three well-known quality pioneers known for the use of total quality elements. The pioneers are W. Edwards Deming, Joseph M. Juran, and Philip B. Crosby. The United States and international countries did not warmly welcome Deming and the United States dismissed Deming as the United States believed there was little competition with international countries and his opinion was not needed. After World War II, Japan had to make...
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...Quality Management for Organizational Excellence MGT/449 Quality Management for Organizational Excellence People associate value with quality and always have. However quality is generally linked to a specific product or service. Total quality pioneers have stressed the value of a customer’s satisfaction through constant progress and improvement. The intention of this paper is to recognize a total quality pioneer and the techniques that define quality. Quality and its Essentials According to our text there exist eleven key points to having total quality they include strategically based quality, customer focused, obsession with quality, scientific approach to quality, long-term commitment to quality, teamwork, continual process improvement, education and training, freedom through control, unity of purpose, and employee involvement and empowerment in quality (Goetsch & Davis, 2010). A Total Quality Pioneer W. Edwards Deming is considered to be the founder of the quality movement and said, “Does experience help? NO! Not if we are doing the wrong things” (Thinkexist, 2010, p. 2). Mister Deming introduced the Deming Cycle, which associates the manufacturing of a product with the consumer’s requirements and the focusing on the research, design, production, and marketing departments in a cooperative effort to meet those needs (Goetsch & Davis, 2010, p. 15). Deming also created the 14 Points abridging his views on what a company must do to have a positive outcome (Goetsch...
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...Total Quality Pioneers Quality is essential to providing products to and generating loyal customers. Quality encompasses customer expectations, the value of the product or service, and that what is considered quality may vary depending on the times, the region, or the environment. Echoing the words of Goetsch and Davis (2010), "quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value." (p. 5). Quality and Elements Total Quality attempts to increase continuously the competiveness of an organization by working to improve the quality of products, services, people, processes, and environments. The key elements of total quality consist of strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual process improvement, education, training, freedom control, unity of purpose, employee involvement, and empowerment (Goetsch, Davis, 2010). The Strategic base element states that the company would need to have a mission, vision, broad objectives, and activities that need completing to achieve set objectives (Goetsch, Davis, 2010). External and internal business functions should focus on customer satisfaction. Obtaining a goal of 100% customer satisfaction involves teamwork from every department within the organization. This teamwork aids in the continual process improvement; continuously working to improve systems...
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...Total Quality Engineers Paper “Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value.” (Goetsch & Davis, 2010, p. 5) Quality is an important aspect within every business, and to achieve total quality, businesses must follow the key elements associated with it. This paper will define the key elements of the total quality approach and explain why the elements of quality are useful in today’s environment. Furthermore, this paper will introduce one of the total quality pioneers, describe how the use of the total quality elements made the pioneer successful, and discuss the future of quality. 11 key elements of total quality are crucial to the success of businesses today. They are as follows: strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual process improvement, bottom-up education and training, freedom through control, unity of purpose, and employee involvement and empowerment. All 11 of these total quality elements allow organizations to create a foundation for the business and constantly maintain improvements. Strategies are fundamental to the success of any organization doing business, whether big, or small. The strategies are created to help an organization reach their future goals, which can be found in the mission statement. Focusing on the customers that purchase a product...
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...Total Quality Pioneers MGT/449 Quality Management and Productivity Andy Barron Victor Rayneri June 6, 2011 Total Quality Pioneers Abstract W. Edwards Deming was a very influential person when it came to quality. He influenced the Japanese industrial renaissance after World War II. Deming was also very influential in the United States, but not until after his influence in Japan was heard in the United States. At the beginning, Deming’s own country, the United States, wouldn’t listen to his ideas, so he went to Japan and became known as one of the major contributors of total quality (Petersen, 1987). Define Quality and its Elements Quality is defined in many different ways by many different people. Quality according to Goetsch and Davis (2010) is in the eye of the beholder and customers define quality clearly using specifications, standards, and other measures, showing us that quality can be defined and measured (Goetsch & Davis, 2010). Everyone sees quality in different ways. Consumers concern themselves with quality throughout each day, such as when they eat at a restaurant, go shopping, purchasing a car or a house. Quality is how well we judge what it is we are purchasing or looking to purchase. In purchasing a car consumers look at quality different that if they are buying a hamburger for McDonald’s. In a restaurant a customer might look to see if the meat is well cooked, if the tables or clean, and how long it takes to get their meal to define the quality...
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...W. Edwards Deming is one of the various quality pioneers in the United States. According to Deming biographer Andrea Gabor “Deming has become by far the most influential proponent of quality management in the United States” (Goestsch, Davis, p. 13, 2010). In this paper the subjects to describe are quality and its elements and how Deming’s use of the total quality elements made the pioneer successful. The elements of quality are useful in today’s environment, and this paper will also describe what is needed to ensure quality in the future. According to the American Heritage Dictionary, quality is the degree of excellence, a distinguishing attribute, and a social status or high rank (2011). From a management and organizational perspective there are several thoughts that address the meaning of quality. The ISO 9000 family of standards defines quality as the totality of a product or service features and elements that ensures the satisfaction of stated or implied needs or wants of customers (ISO, 2008). Edward Deming, one of the renowned pioneers of quality management states that quality is defined by the customer and consists of several measurement categories, and each category is considered to be important to customers (Deming, 1986). Drawing from the aforementioned definitions, quality can be defined as the ability to effectively and efficiently produce or deliver what the customers need or want while minimizing errors through the process. Edward Deming’s “quality movement”...
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...Individual Top Quality Pioneers Paper Norma Torres University of Phoenix MGT/449 Quality Management and Productivity Dr. Vernon Wooldridge June 21, 2012 Top Quality Pioneers Paper To administer effective quality management, understanding the big picture and specific details encompasses the practical elements of quality management. The first portion of this paper will define what quality means and what elements entail. Followed by describing the quality pioneer’s use of the total quality elements made the pioneer successful. In addition, explain why the elements of quality are useful in today’s environment. The final portion of this paper will cover what to foresee about the future of quality. According to Geotsch and Davis, 2010, “quality may be viewed differently from a consumer’s perspective; it means meeting or exceeding customer expectations. Total quality is an approach to doing business that attempts to maximize an organization’s competitiveness through the continual improvement of the quality of its products, services, people, processes, and environments” (Geotsch & Davis, 2010 p. 4). A clear focus on customer needs is to continually improve and innovate all processes, services, and products. Such as effective empowerment and recognition of individuals under a team involvement approach. Sound planning for quality with fact-based decision making, variability reduction, defect prevention (Wadsworth, Stephens, & Godfrey, 2002, p. 31). In essences...
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...Total Quality Pioneers Paper MGT/449 August 29, 2011 Total Quality Pioneers Paper Quality, its elements, and how together made made the pioneer successful. These elements of quality are useful in today’s environment and the future of quality. Quality is defined in many ways. Although there is not just one accepted definition of quality there are enough similarities that do exist among the definitions. Quality involves meeting or exceeding the customer’s expectations. It applies to products, services, people, process and the environment. Quality is an ever-changing state, what is considered quality today may not be good enough to be considered quality tomorrow (Goetsch & Davis, 2010). General Electric is a company that has been succeeding since the early 1900’s. It uses the Six Sigma strategy. It is a highly disciplined process that helps focus on developing and delivering near-perfect products, and services. Sig Sigma focuses on three key elements of quality: Customer, Process and Employee. The “Customer” expects performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. The “Process” requires for the company to look at their business from the customer's perspective, not theirs. The “Employee” quality is the responsibility of every employee. Every employee must be involved, motivated, and knowledgeable if any company is to succeed (General Electrics, 2011). Many people have contributed various...
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