Business and Management
Submitted By wac4
The New Year’s Eve crisis
Letter of Transmittal
External Advisor to Michael’s Homestyle Pasta
31 December 2001
Michael’s Homestyle Pasta
Subject:Decision report for handling the crisis arising from contamination of seafood with salmonella
Please find the enclosed decision report that presents a comprehensive analysis of the current crisis, lists the key options and evaluation criteria used and suggests key recommendations with an action plan for the future.
I recommend that Michael’s Homestyle Pasta inform the restaurant chain of the seafood contamination and request them to serve the menu-item only if the individual restaurants maintainFDA-approved cooking standards that could heat the seafood to the desired temperature.
External Advisorto Michael’sHomestyle Pasta
Mike Valentiis considering whether he should inform a restaurant chain thatthe recent shipment of seafood sent to themiscontaminated with salmonella. He can choose to not inform the chain, inform the chain and recall the entire shipment or inform the chain and request to serve only if restaurants adhere to FDA-approved cooking standards. While deciding, he should consider the cultural precedent that he is setting for the organisation, impact on reputation of company and financial impact on the business.
It is recommended that Mike inform the chain of the contamination with a request to serve only if restaurants adhere to FDA-approved cooking standards.
Number of Words: 106
Table of Contents Content | Page Number | Executive Summary | 3 | Situational Analysis | 5 | The Problem / Objective | 6 | The Options | 6 | Criteria for Evaluation | 7 | Evaluation of Options | 7 | Recommendation | 9 | Action Plan | 9 |