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Walmart It System

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Write a two-page (double-spaced) paper in which you relate how Wal-Mart's IT systems support the three basic customer service attributes of availability, operational performance, and service reliability.

Wal-Mart, being ones of the largest companies in the world, sees a huge amount of items moving in and out of its shelves daily. Therefore, it needs an IT system capable of tracking every individual product that is sold and estimate when the stocks need to be replaced. An example in the video, was a pot of plants that were selling fast at an outlet. What happened next was that the manager requested to order more of these stocks to the outlets that were selling it quickly. This increases the chances of customers getting what they want, where they are, thus boosting sales of the outlet.

Wal-Mart also tracks the weather, as it gives them a heads up for upcoming demands for certain products. In the video, it is shown that many people buy pop tarts in the event of a hurricane. Hence, if their system displays a hurricane approaching a certain area, Wal-Mart is able to inform their stores to stock up more pop tarts. Wal-Mart also has an advanced logistics system that ensures products get to their respective stores within the shortest time possible. This involves moving the items correctly along the massive lengths of conveyor belts, numerous delivery trucks knowing which route they are supposed to take, and tracking of the items to make sure they arrive duly.

Wal-Mart using its IT network and collaboration with suppliers for maintaining the inventory in its stores. Using an automated re-ordering system that linked all providers to the demand database computers mostly to direct so that delivery of items either to Wal-Mart distribution centre or directly to the needed stores. Wal-Mart’s supply chain management strategy has given customers what they wanted including

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