Premium Essay

Waqas Analaysis

In: Business and Management

Submitted By waqasfastian
Words 2062
Pages 9
Ballard Case Study
Patricia Jones
QNT 351
Jan 27th, 2014
Pete Dorsa

Introduction and Problem Situation Ballard Integrated Managed Services, Inc. (BIMS) provides food, hospitality, housekeeping and physical plant services for the staff and patients at the Douglas Medical Center. Barbara Tucker, the general manager for this site, has noticed that the morale of her employees has been declining for the past several months. The expected turnover rate is 55-60% annually in this industry. This rate has increased to 64% over the last four months (BIMS Part 1). The use of sick time has increased, overall performance is poor and complaints from the hospital staff are on the rise. Barbara and her management team have not been able to determine why morale is down. The exit interviews that are currently used are not pinpointing the reasons why employees are leaving.
Conclusions
The data used in the survey is beneficial to the research into why employment morale has decreased for the past several months. Therefore, a questionnaire was designed to examine dependent variable which, “is the key factor that you want to explain or predict and that is affected by some other factors …scholars have emphasized productivity, absenteeism, turnover, and job satisfaction” (Robbins & Judge p. 25). BIMS is experiencing problems with several dependant variables, the focus of this paper examines turnover, which is increasing for BIMS. Each question of the survey addresses issues that require involvement from management. Issues like whether or not they received proper training and if specific requests from employees were answered by management. All of these questions in the survey are examining a dependant variable, (e.g. turnover) directed toward the performance of management to control said in a positive manner. All of which, are important aspects that management should be aware…...

Similar Documents

Free Essay

Fire

...Intra Company Transfers (ICT) Tier 2 General Tier 2 General Tier 2 General Tier 2 General Intra Company Transfers (ICT) Tier 2 General Tier 2 General Intra Company Transfers (ICT) Tier 2 General Voluntary Workers Tier 2 General Tier 2 General Tier 2 General Tier 2 General Tier 2 General Tier 2 General S&P S&W Handbags (UK) Ltd S. Yousaf and Company S.A. Investors Limited S.A.C. Global Limited London Tier 2 (A rating) London Tier 2 (A rating) Glasgow Tier 2 (A rating) London Tier 2 (A rating) London England Tier 2 (A rating) Tier 2 (A rating) S.A.I Logistics (UK) Ltd London Tier 2 (A rating) Tier 2 (A rating) S.A.T. Sun & Alternative Technology Ltd S.Anselms S.Asghar & Co S.G.Enterprise Ltd Trading As The Baltimore Hotel S.H. Waqas Traders Ltd. S.I.UK (London) Ltd S.K. Patel Limited S.M Strand Limited Reading Bakewell London Berkshire Tier 2 (A rating) Derbyshire Tier 5TW (A rating) Tier 2 (A rating) Middlesbrough Kilmarnock London North Yorkshire Tier 2 (A rating) Ayrshire Tier 2 (B rating) Tier 2 (A rating) London Tier 2 (A rating) London Page 1267 of 1704 Organisation Name Town/City County Tier & Rating Sub Tier Tier 2 (A rating) LONDON S.MAHMOOD INTERNATIONAL CHARTERED ARCHITECTS PLANNING & URBAN DESIGN Tier 2 (A rating) S.R.Continental Food suppliers S.S CARE LTD S.Satha & Co Limited S2UK LTD T/A FUSHIA RESTAURANT AND BANQUETING HALL S333 Architecture + Urbanism SA Congregation Tier 2 General Tier 2 General Tier 2......

Words: 405779 - Pages: 1624