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Week 1 Quiz

In:

Submitted By Keilamichelle
Words 1008
Pages 5
Week 1 Knowledge Check Study Guide
Concepts

Mastery

BUSINESS
COMMUNICATION

Questions

80%

1

2

50%

6

7

60%

8

9

80%

13

BARRIERS TO
COMMUNICATION

Score: 12 / 17

3

4

5

RECOGNIZING
CULTURAL

10

11

12

DIFFERENCES
WAYS TO ESTABLISH
CREDIBILITY IN
BUSINESS
COMMUNICATION

14

15

16

17

Concept: BUSINESS COMMUNICATION
Mastery

80%

Questions

1

2

3

4

5

1.
Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

A.

injunction process

B.

stimulus discrimination process

C.

interpersonal communication process

D.

habituation process

Correct:
The Correct Answer is: C.

2.
_____ is the process of interpreting messages from others into meaning.

A.

Reasoning

B.

Encoding

C.

Classifying

D.

Decoding

Incorrect:
The Correct Answer is: D.
3.
All outgoing messages are encoded and all incoming messages are decoded through:

A.

A filter of lifetime experiences

B.

The process of injunction

C.

The trickle-down effect

D.

Mapping activities

Correct:
The Correct Answer is: A.
4.
_____ is the component of active listening in which nonverbal communication plays a vital role. A.

Reflection

B.

Retrospection

C.

Paying attention

D.

Meditation

Correct:
The Correct Answer is: C.
5.
Reflecting is the component of active listening which entails:

A.

active nonverbal communication.

B.

approaching conversations with a judger mind-set.

C.

making sure you understand others by frequently paraphrasing what you're hearing.

D.

Agreeing with everything you hear to ensure harmony and goodwill. Correct:
The Correct Answer is: C.

Concept: BARRIERS TO COMMUNICATION
Mastery

50%

Questions

6

7

6.
Which of the following communication trends is considered a barrier to effective listening?

A.

Giving employees advice only if necessary or when requested B.

Rarely

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