Free Essay

Week 4 Assignment

In: Business and Management

Submitted By Rbonds01
Words 1142
Pages 5
Smith’s Information Services, Inc.

BPO and Cloud Computing Analysis

Version 0.1: January 26, 2014
Presented by: Renee Bonds

Client approval: Pending Note whether your case study needs to be ready in time for a specific event: Date: 1/26/2014 Event: Executive Monthly Meeting My Company Information Branch | Smith’s Information System | Address | 125 South Main Street | City, state, ZIP Code | Lexington, Massachusetts | Phone number | 339-555-2300 | Fax number | 339-555-2323 |

Contact name | Bob Smith | Title | CEO | Phone number | 339-505-2600 | Fax number | 339-505-2501 | E-mail address | |

Solution group | Under Investigation | Solution offering | Data Center | Project name or title | Present potential vendor choice |
Customer Profile Industry | Marketing | Annual revenue | $2 Billion |

Contact name | Renee Bonds | Title | CIO | Phone number | 832-505-2600 | Fax number | 832-505-2501 | E-mail address | |

Analysis prepared for Smith’s Information Services, Inc.
Company Profile

Smith’s Information Services, Inc. is among the leaders in data collection of consumer information. Headquartered in Lexington, Massachusetts – Smith’s has as impeccable record in providing the stabilization of consumer data. * Annual Sales: $2 billion * Primary Line of Business: Sales in Consumer Information * * Management Directory: * Bob Smith: Chief Executive Officer * Renee Bonds: Chief Information Officer *
Business Situation (Purpose)

Bob Smith, the CEO of Smith’s Information Services, Inc., is gathering information in hopes to secure an outside option for a new data center. This would be due to the midst of a corporate overhead reduction program at Smith’s. As a result the rising costs of operations and maintenance of an internal data center have become rather challenging. With sales and profits literally going down the drain, the idea of outsourcing a data center has become more attractive. Therefore funding for cooling and utility of the data center has drastically increased. A data center that’s outsourced will complement the mentioned expenditures.
Technical Situation (Relevant Data)

Smith’s Information Services, Inc. manages and sustains an internal data center for collecting the (sales) of consumer information. The following are the pain points for both the CEO and CIO: the data center needs to be operated around the clock (providing service in all time zones), as a result the increased head count is needed to run the data center, with consequence in amplified personnel costs. With this utility costs have been enlarged.

Concerns * Security of Data * Service level agreements * HR issues on the local level * Remote staff members * Apprehension on whether or not to communicate with clients on the decision to outsource

Options to Analyze * Local Data Center * Well-known Data Center * Data Center with an overseas location
Data Gathering

Option 1: Local Data Center – ColoSpace Data Center

Marlborough Data Center (child of ColoSpace Data Center) is located in Marlborough, MA within an hour’s drive of Lexington, MA. (With 4 other locations within the MA area). The following are pros offered as a local option to Smith’s Information Services, Inc.:

* Data Storage and Back-Up * Access Card System for Doors * Managed Security * Cooling system design to support dense blade and storage * 24-7 Customer Access * 24-7 Technical Assistance * Generator Back-Up


* ColoSpace Data Center has not been rated

Option 2: Well Known Data Center – HP Company


Hewlett-Packard Company, a well-known leader in innovation, provides data center services that extend across multiple locations. Hewlett-Packard Company is known for providing a variety of technological solutions to fit the needs for both businesses and individuals.

* Back –Up and Restoration Services * Storage Management Services * Flexible Pricing – Only pay for what you need * Archive and Compliance * Continuity Services * ISO Certified * Reputation for managing over 370,000 servers across the world

Cons * Company politics associated with being a well-known company * Service Limitations – For HP Data Center Services – “Services are conducted during HP standard business hours. Monday thru Friday excluding HP holidays” (“HP Data Center Services-U.S.”)
Option 3: Data Center with an Overseas Location

Pros * Full-scale preparations for power outage and fire * Green data center equipped with efficient cooling facilities * Security system installing the latest authentication methods * 24/7 operation and maintenance system * System redundancy in power supply, air conditioning and network * Stable network achieved by using backbones and access lines from multiple carriers * Quality is certified by NTT Communications Data Centre standards.*

*NTT Com's Data Centre standards consist of about 130 items based on past operational experience of more than 10 years in the industry, and integrate the global standards including the U.S. Telecommunications Industry Association, The Uptime Institute, and ASHRAE. Within Europe, our Data Centers are also ISO27001 certified for Information Security Management.
(“European Data Centers”)

* Remote location * Island locations poses network issues

An outside service, also known as outsourcing, would be the solution for Smith’s Information Services, Inc. business problem. This solution will provide the transferring of the responsibilities and duties of the data center to an outside organization. This could be either transferring all accountabilities either to an entity that’s inside or outside of the United States for management.

There are significant benefits to outsourcing data centers. Besides the lowered costs when it comes to outsourcing the availability of the infrastructure is nearly 98%. This would be in relation to the utilities that supply electric power. Additional benefits include risk mitigation, tax incentives, and discounted power costs.
Conclusion/Final CIO Analysis

Based upon the information gathering, the following outsource option is being presented: In consideration of the location in Lexington, MA, and not any international locations at this time we will be choosing the ColoSpace Data Center as our partner to outsource our data information. Being only an hour away to Marlborough Data Center will allow us short traveling time in the need to meet face to face. My sole decision was based upon the pros and the stability of the company. After receiving the service level agreement, the agreed upon project strategy will be as follows:

New Client Project Strategy:
Understand and document all Smith’s Information Services, Inc. deliverables & timeframes - overall and site specific
Collate and validate all the required user location and personnel data
Make contact with appointed Smith’s Information Services, Inc. contacts at Head Office and each site who would facilitate rollout
Develop detailed project plan with milestones, timeframes, migration process
Build awareness across the user base in advance of any change
Develop incumbent vendor service termination process including authority levels

Works Cited

HP Data Center Services – U.S., HP Technology Services – Per Event Services (2006)
Retrieved from: NTT Communications – European Data Centers (2014) Retrieved from: Cloud Computing - Cloud Computing in the Data Center and for Small Business (2014)
Retrieved from:

Similar Documents

Premium Essay

Week 4 Assignment

...Week 4: Assignment – Initial Meeting with Project Team INF338: Leadership & Comm Skills for Project Managers (CMM1408A) \ Week 4: Assignment – Initial Meeting with Project Team When faced with the challenge of performing specific tasks or duties during the length of a project, the first meeting between team members should be well-structured and require disciplined transitions and clear communication. All expectations should be acknowledged and understood and all responsibilities should be assigned. Smith & Imbrie quote (Lewis, 1996) by stating “although meetings are a principle way of keeping up-to-date, they are also one of the banes of project managers and many others”. (Imbrie & Smith, 2007) Some have complained that meetings have no real purpose, people can be unprepared and key people or stakeholders are absent or simply not a part of the meeting. For my final project, I will be writing about a typical pipeline construction project. I will specifically write about a pipeline project that consists of 96 miles of pipe that is being constructed from College Station, Texas down through Houston, Texas with an end goal of completing the project within a year’s time. The main stakeholder involved within the project will be known as XYZ Pipeline. My company, ZZZ Pipeline is the general contractor on the project and will be heading all aspects of the construction and production process within the project. Those involved within the majority of the project team will......

Words: 634 - Pages: 3

Premium Essay

Week 4- Assignment

...Week 4- Assignment Required Tweets for BA 3102 Tweet Topic No. 1: incorporate learning from an assigned getAbstract summary. Be sure to include reference to the author’s name and the word getAbstract. Several of the readings had outlined how big corporations are destroying our environment and in which ways they are taking advantage of some people. For example, the articles about Wal-Mart’s and Target’s outline the low working conditions, its effects on communities and international labor standards that this corporations are providing to its employees. I believe that these company should treat its employees with some degree of respect and dignity. They should realize that part of their success is due to its employees’ work. Tweet Topic No. 2: discuss/comment WSJ, CSRwire readings. Be sure to include reference to the either WSJ or CSRwire (as appropriate). The article “GM Boosts Volt Defense as Sales Falter” by Sharon Terlep outlines General Motors Co. chief Executive Dan Akerson’s defense against the allegation that the Chevrolet Volt’s battery-powered was could cause potential fire. Mr. Akerson states that the Volt was failing to meet sales expectation and sales were declining significantly. In addition, he states that the car was declared safe by the National Highway Traffic Safety Administration. “For the sake of the Volt and electric vehicles in general it is important we close the door on this issue “ said a GM spokesman. Moreover, the NHTSA decided to......

Words: 471 - Pages: 2

Free Essay

Week 4 Assignment

...1 Week Five Assignment Jerri Jordan BUS311: Business Law I (BBL1544A) Instructor: Jennifer Stephens 11/16/2015 2 Managing a company comes with great responsibility. Sometimes different changes will have to be made by the manager to better the company. Law relevant to the situation should be a major part of company changes. Not following these laws could negatively impact the company.  Determine if the contracts with the businesses will be governed by common law or the Uniform Commercial Code (UCC), and explain why. I will define what it is to be governed by common law. I will also discuss what it is to be governed by the Uniform Commercial Code (UCC), and why. I will explain how each will affect the business and compare the two. I will point out which one would be best for the company and why.  Analyze whether the owner formed a contract with the businesses, and apply the five essential elements of an enforceable contract. In this section I will analyze everything regarding the contract. I will discuss how to determine if there is a true contract or not. I will discuss the guidelines of having a true contract. I will also discuss the five essential elements of an enforceable contract. I will compare these with the information we have for the contract between the owner and business.  Explain the potential personal liability to Acme Fireworks if a spectator is injured by a stray firework from a fireworks display. In this......

Words: 536 - Pages: 3

Premium Essay

Assignment Week 4

...Assignment Week 4 Tanglewood Case 3 Keller Graduate School HR 594 Strategic Staffing The objective is to address the needs and the concerns of the organization to develop an effective method to recruiting. This method must be beneficial economically, as well as, productive in recruiting the best possible talent needed. A strategy must be developed along with a guide that will be shared by all locations and at all levels. In creating this method, different forms of recruiting will be employed to ensure that the target audience is reached effectively. Tanglewood has high turnover. This is a major concern for management. There is time, and money invested in to hire these employees. Training and maintaining is just as costly if there is a 50% chance of the employee leaving the company, just to start the process over again. One reason for this is because of the lack of consistence in how the managers in the different locations recruit their employees. The recruiting policies appear to be designed by the store managers with no solid structure. There must be a policy designed to recruit those individuals that will best fit the position as well as ensuring that the investment in training and maintaining pays off. Tanglewood use several different methods to recruit prospective employees. These methods are effective, but only if used properly to gain the wanted effect; which is ensuring the best candidates for the positions. The most used method used by Tanglewood is......

Words: 1181 - Pages: 5

Free Essay

Week 4 Assignment

...IMPORTANT: Showing your work and how you reached the answer is critical in receiving your grade...simply putting down values as the final answer will not earn you any points. Week 4 LT Assignments Chapter 5: 12. The events X and Y are mutually exclusive. Suppose P(X) _ .05 and P(Y) _ .02. What is the probability of either X or Y occurring? What is the probability that neither X nor Y will happen? The probability of X or Y occurring is: P(X) + P(Y) = .05 + .02 = .07 The probability of neither X or Y occurring is: 1 - .07 = .93 18. Let P(X) _ .55 and P(Y) _ .35. Assume the probability that they both occur is .20. What is the probability of either X or Y occurring? P(XUY) = P(X) + P(Y) - P(X and Y) P(X or Y) = 0.55 + 0.35 - 0.20 = 0.7 For any two event X and Y with P(Y) ≠ 0, the condition of probability of X given Y is as follows: P( X ∩ Y ) = P(Y | X) x P(X) = 0.40 x 0.75 = 0.3 a. P(A1) = 3/10 = 0.3 The probability of P(A1) is 0.3/10 b. P(B1/A2) = 2/6 / 1/3 = 0.33/0.33 = 1 The probability of P(b1/A2) is 1/10 c. P(B0/A0) = 0/0 = 0 The probability of P(b0 and A0) is zero 44. Berdine’s Chicken Factory has several stores in the Hilton Head, South Carolina, area. When interviewing applicants for server positions, the owner would like to include information on the amount of tip a server can expect to earn per check (or bill). A study of 500 recent checks indicated the server earned the following amounts in tips per 8-hour......

Words: 477 - Pages: 2

Free Essay

Week 4 Assignment

...Health Care Careers Diagram and Summary HCS/531 Health Care Careers Diagram and Summary Pharmacists play an important role in providing and supporting pharmaceutical care.   Providing pharmaceutical care includes, but is not limited to, establishing patient relationships, obtaining medication history information, preventing, identifying and resolving medication related problems (MRP), dispensing medications, and educating and counseling patients and healthcare providers (japha, 2010). This paper highlights the pharmacist role in various services, the workforce roles within those services, and the impact pharmacists play in health care organizations. Role of a Pharmacist Pharmacists interpret prescriptions and dispense medications prescribed by a credentialed provider. In cases where patients receive multiple medications, an in-depth understanding of drug interactions is required. Pharmacists monitor the pharmacologic effects of medications for certain disease states including, but not limited to, diabetes, asthma, hypertension, seizures, hyperlipidemia, anticoagulation, and infectious diseases. The rapid, dramatic advances in medication therapy created a niche for pharmacy practitioners that specialize in specific treatment and care (rheumatology, 2013). Medication Therapy Management Pharmacists have a broad knowledge base to assess and respond to a patient's medication therapy needs, thereby contributing to the inter-professional management of......

Words: 727 - Pages: 3

Premium Essay

Week 4 Assignment

...As the Security Engineer of my employer I have been asked to analyze some potential malicious threats that are arising in our organization and explain the possible impacts. Therefore, I start to monitor the incoming and outgoing traffic in the network. It didn’t take too long to come across a active attack. Someone was trying to bypass or break into our secured system. The intruder was able to bypass our first layer firewall and then was stuck trying to access a specific IP range specific to our servers which hold hundreds of credit card information. We have been investigating and back tracking this threat with some forensic tools. It is difficult to back trace the intruder now that the connection has been broken. A few days passed when then someone brought to my attention that he received a phone call from someone stating they were from Microsoft and needed to run some updates on the employees workstation. The employee gave out his IP address so that the person from Microsoft can remote into the workstation. The employees workstation was compromised therefore the Desktop team has retrieved the workstation and started to trace anything that the person might have done while connected remotely. After the desktop support team did intense scans they did not find any malicious software installed or running the machine. They are checking on any possible data they might have viewed or accessed that will make them attack again or provide them with the information to cause the......

Words: 1233 - Pages: 5

Premium Essay

Week 4 Assignment

...submitted a bid for your business that is 2% higher than a different supplier who is new to your industry. You want to suggest that the supplier you know lowers his bid, but you don’t want to undermine the confidentiality of the process. What should you do? 3.Ethical choices begin with ethical individuals, but a high profile, ethical organizational culture and a formal ethics program can work in tandem to support ethical decision making. Organizations can promote an ethical climate by establishing a strong, clear, written code of ethics, and bringing it to life through training, communication, and action. The active leadership of senior management plays an especially strong role in creating and supporting an ethical climate. 4.The need for social responsibility might conflict with the need to maximize profits in a number of situations. For example, investing in pollution control equipment, paying foreign contractors a living wage, investing in...

Words: 586 - Pages: 3

Premium Essay

Week 4 Assignment

...• Budget management analysis is used by mangers as a tool and helps determine that all resources available are being used efficiently. The budgets are determined yearly and are based upon the previous year’s budget and variances. This paper will discuss specific strategies to manage budgets within forecast, compare five to seven expense results with budget expectations, describe possible reasons for variances, give strategies to keep results aligned with expectations, recommend three benchmarking techniques, and identify those that might improve budget accuracy, and justify the choices made. • How are operating budgets developed, for what time frame and who is involved? The operating budget is a plan for the organization’s revenues and expenses that generally covers a period of one year. In healthcare organization the nurse manager of each cost center involves in the preparation and control of the operating budgets. The finance office of the organization provides support throughout the budget process development. The budgets for the costs centers are combined, and the executive management of the organization makes final decisions on a budget to be submitted to the board for approval. The nurse managers need a variety of information to begin the process of preparing operating budgets for their cost centers, such as the information generated by the organization’s environmental review and by its development of general goals, objectives, policies, organization wide......

Words: 2115 - Pages: 9

Premium Essay

Week 4 Assignment

...My Insurance Agency website will need media formats and plug-ins. Customers and potential customers will need an easy way to interact online with staff at the Insurance agency. There will be a contact form that will allow them to do so and a contact form plug-in will be needed to do so. One contact form plug-in that can be used is Clean Contact. Clean Contact is a form for WordPress that also allows us to specify a Thank You Message and also a Thank You Url (Dicky, 2010). I would include a Share This plug-in. Any website visitor will be able to share our content to more than 50 social networks. Xml Sitemap plug-in will be included to create an XML Sitemap that is compliant and supported by Google, Yahoo, and MSN. A media player will be included to enable visitors to play audio. Color will be used to make the images stand out and to link text on the website. Lines will be used to divide space and create forms. The photographs and illustration will be used to tell stories. An example is showing pictures of satisfied customers of our agency with their testimonials. There will be a picture of the agent. Clip art and background are other graphics that will be used. The content that will be included in this site are information regarding the insurance products that we offer. Our agency is an exclusive provider of Allstate products. We have an agreement with Allstate Insurance to sell their products only. Our content will describe the benefits of the insurance we provide.......

Words: 481 - Pages: 2

Premium Essay

Week 4 Assignment

...Week 4 macro PowerPoint notepad The Federal Reserve System is the central banking authority of the United States It acts as a fiscal agent for the United States government and is custodian of the reserve accounts of commercial banks, makes loans to commercial banks, and is authorized to issue Federal Reserve notes that constitute the entire supply of paper currency of the country. Created by the Federal Reserve Act of 1913, it is comprised of 12 Federal Reserve banks, the Federal Open Market Committee, and the Federal Advisory Council, and since 1976, a Consumer Advisory Council which includes several thousand member banks. The board of Governors of the Federal Reserve System determines the reserve requirements of the member banks within statutory limits, reviews and determines the discount rates established pursuant to the Federal Reserve Act to serve the public interest; it is governed by a board of nine directors, six of whom are elected by the member banks and three of whom are appointed by the Board of Governors of the Federal Reserve System. The Federal. Qualifications. The Federal Reserve System exercises its regulatory powers in several ways, the most important of which may be classified as instruments of direct or indirect control. One form of direct control can be exercised by adjusting the legal reserve ratio (the proportion of its deposits that a member bank must hold in its reserve account), and as a result, increasing or decreasing the amount of new loans......

Words: 1667 - Pages: 7

Premium Essay

Week 4 Assignment

...the Holy Spirit constitute the plenary (inspired equally in all parts) Word of God (1 Corinthians 2:7-14; 2 Peter 1:20-21). We teach that the Word of God is an objective, propositional revelation (1 Thessalonians 2:13; 1 Corinthians 2:13), verbally inspired in every word (2 Timothy 3:16), absolutely inerrant in the original documents, infallible, and God-breathed. We teach the literal, grammatical-historical interpretation of Scripture which affirms the belief that the opening chapters of Genesis present creation in six literal days (Genesis 1:31; Exodus 31:17). We teach that the Bible constitutes the only infallible rule of faith and practice (Matthew 5:18; 24:35; John 10:35; 16:12-13;17:17; 1 Corinthians 2:13; 2 Timothy 3:15-17; Hebrews 4:12; 2 Peter 1:20-21). We...

Words: 6387 - Pages: 26

Free Essay

Week 4 Assignment

...------------------------------------------------- Religion and Ethnic Diversity Culture Diversity June 2, 2013 June 2, 2013 Religious Group Jehovah Witness The religious group Jehovah’s Witness was founded in the 1870s by Charles Taze Russell; he believed that hell did not exist. Jehovah’s Witness also believe in the end of times and Armageddon. Jehovah’s Witness reject the cross because to them the cross represents a fertility symbol; they do not wear crosses nor print the cross on their bibles. “Although Jehovah’s Witnesses identify themselves as comprising a Christian denomination, other groups regard them as a cult that stands outside orthodox Christianity.” (Sharpe, 2010, p. 1) There are other religious groups like the Roman Catholics that believe in forgiveness of sin with a church ritual through confession with help from a priest, the Latter-Day Saints (Mormons) believe that Jesus Christ is the savior of the world; he is the only way to return to the heavenly Father. Mormons believe that Jesus Christ died on the cross for the sins of the world. Hinduism believe in reincarnation and Karma which tells a person’s destiny in the life they are living now and in the next life. The beliefs and views of the Jehovah’s Witness is not shared by everyone. “In the precedent-setting 1944 Prince v. Massachusetts decision, which involved a Jehovah's Witness, the court ruled that a child's welfare trumps the religious beliefs of the......

Words: 1013 - Pages: 5

Free Essay

Individual Assignment - Week 4

...Individual Assignment - Week 4 WEB/240 Version 1 Web Design Fundamentals October 30, 2012 Individual Assignment Week Three Topic In conclusion and supplement to Week 2, this is the first draft of the website that I am building for WEB/240 Web Design Fundamentals. I will describe the websites purpose, audience, and provide a visual mockup of the beginning stages of the sites development. The website is themed in the e-commerce realm of functionality, and will attempt to suit all of the ecommerce necessary purposes. Purpose The purpose of this website is to fulfill two basic needs. The first need is to satisfy the requirements of this class that I am attending; WEB/240 Web Design Fundamentals. The second need is to create a functional website that I can employ to create a passive income reselling quality merchandise using the internet as a medium. The website will provide a venue where prospective customers can visit and find a variety of quality fashion accessories for purchase. The website will be an outlet from the Ebay and Amazon listings to provide variety for different items. Audience The target audience that the website will address will be women and men from young adults to older individuals who enjoy complementing the fashion expressions they like to display in public. The website will appeal to people who see the importance of being well dressed and nicely coordinated. Geographically, I would expect that anyone in the world will have access to this......

Words: 1044 - Pages: 5

Free Essay

Week 4 Hand-in Assignment

...Week 4 Hand-in Assignment Loan Facts:  Amount £15,000  4-years  6% (APR) Loan terms Bank A  Amortising loan  Interest on monthly basis  Payments monthly basis Bank B  Amortising loan  Interest on quarterly basis  Payments quarterly basis Bank C  Non-Amortising loan  Interest on daily basis  Payments yearly basis Question 1: Bank A Bank B Total Payment £16,909.22 £16,983.62 Periodic rate £352.28 £1,061.48 Equation £15,000 = C x [[(1-(1/1.00548)]/.005] £15,000 = C x [[(1-(1/1.01516)]/.015] Bank C £18,709.88 £927.47 XXX Question 2: Total Interests Bank A £1,909.22 Bank B £1,983.62 Bank C £3,709.88 Question 3: EAR Bank A 6.18% Bank B 6.17% Bank C 6.18% Question 4: Bank A - Amortization table: Bank B - Amortization table: Bank C – Non-Amortization table: Question 5: Why does the payment differ? The payments differ due to different payment agreements. Mostly it depends on the liquidity of the customer and the business concept of the bank. Small or medium sized loans are often amortization loans. The customer pays fixed or variable rate and pays of the loan during a specific period. On the other hand also non-amortising loans are possible. The loans are not reduced during the period rather the creditor will pay of the loan at the end of the loan period in one single payment – called bulled payment, fine payment or ballon payment. This agreement is often applied for large sums like loans for real estate lending. Why is the total amount of the......

Words: 462 - Pages: 2