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Week 8 Hca 230

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Working with teams
HCA 230

As the head of the billing department the problem is the most important concern until this situation is fixed. I will create a team that will be able to determine the issue and will insure that that the current issue is resolved, by doing so I will be able to ensure that this issue does not occur in the future. The team that I will chose will be effective and maintain proper communication skills. I will place a small test that will help me choose members to effectively work in a team environment and have the knowledge that understands the billing system. I would also choose the member of the team by checking their backgrounds and work ethics to make sure that they are impartial to the issue, we would have to work together to come up with a plan to improve the productivity and speed of how things are been handle up to this point. I would like to have members that are motivated and work with team members that are concerned for future billing success. I will choose members that hold good work standards and are concerned with solving company situations. After we are done fixing this situation I would like to make it possible to not have this occur in the future and if it does then I will have a team that can help with billing solving issues.

After selecting hard working and motivated individuals, I would talk to the members of the billing department to see what the major issue for the lack of productivity is and why things are generated at such as slow speed. Also if need be I would bring in a team to teach the department time management skills to help us process payments faster and more efficiently. Also to promote effective team work I would have the team members get to know each other and their ideas by having weekly workshops where they can all interact with one another. It has been proven that when people get to know each other and are able to talk about each other’s ideas and thought they are more bound to work as a team. To promote morale I would do monthly prizes to the team member that completes the most billing, by doing so this will help every team member want to give it their 110% on the regular.

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