This would be a fine privilege to welcome and greet you all the New Hires of American Samoa’s McDonald’s. We always would like to congratulate you guys for taking the effort to step out and apply for whatever positions that you are about to start on. Our staff is not really hard to get to know as we only have two branches on Island and one big warehouse which is located separately. Later on, you will be all appointed to specific shifts of the day and different managers and supervisors. However on the interim, since you all came here for New Hire Orientation session, so basically we will be covering all the necessary basics of being an employee of McDonald’s.
There will come a time where you will all meet with the CEO of this company. He will impart the company values and ideals, and lets you guys know that he is a hands-on part of the business.
Brief History of the Organization
The McDonald’s burger restaurant was founded on May 15th 1940 by two brothers whose names were Dick and Mac McDonald in San Bernardino, California. Their restaurant grew and spread throughout different parts of the world. In 1971, the first McDonald’s in Australia opened in the Sydney suburb of Yagoona. On October 12, 1974, the first McDonald's opened in the United Kingdom in Woolwich, south east London. Interestingly, the character Ronald McDonald began his first television debut in 1963, played by Willard Scott who was playing a clown in children's show called Bozo's Circus until it was negated, and got hired by Goldstein to portray Ronald McDonald which was their new mascot at the time. From there, an entire cast of McDonaldland characters was developed.
Mission Statement and Goals
McDonald’s is now ranked as one of the top fast food brands in the world. Its vision in the United Kingdom is to be the UK's biggest, best quick service restaurant experience. In addition, its worldwide mission statement follows as “McDonald's brand mission is to be our customers' favorite place and way to eat and drink. Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers' experience.” Walking accordingly with their mission statement and goals, McDonald’s now has over 35,000 restaurants worldwide. The restaurant in total contains more than 1.7 million employees throughout the world, serving 68 million customers each day. Added to their mission statement, they also have values that are undertaken by employees. These values are as follows:
We place the customer experience at the core of all we do. Our customers are the reason for our existence. We demonstrate our appreciation by providing them with high quality food and superior service in a clean, welcoming environment, at a great value. Our goal is quality, service, cleanliness and value (QSC&V) for each and every customer, each and every time.
We are committed to our people. We provide opportunity, nurture talent, develop leaders and reward achievement. We believe that a team of well-trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high levels of engagement, is essential to our continued success.
We believe in the McDonald’s System. McDonald’s business model, depicted by our “three-legged stool” of owner/operators, suppliers, and company employees, is our foundation, and balancing the interests of all three groups is key.
We operate our business ethically. Sound ethics is good business. At McDonald’s, we hold ourselves and conduct our business to high standards of fairness, honesty, and integrity. We are individually accountable and collectively responsible.
We give back to our communities. We take seriously the responsibilities that come with being a leader. We help our customers build better communities, support Ronald McDonald House Charities, and leverage our size, scope and resources to help make the world a better place.
We grow our business profitably. McDonald’s is a publicly traded company. As such, we work to provide sustained profitable growth for our shareholders. This requires a continuous focus on our customers and the health of our system.
We strive continually to improve. We are a learning organization that aims to anticipate and respond to changing customer, employee and system needs through constant evolution and innovation.
These values maintains the perfect personality that the workers share and should have. This is strongly advised to be followed as it ensures that we offer the best customer service on island by giving the customers, ourselves and the company the comfort that they would see is needed.
Planning Program
Of course, this would be my first New Hire Orientation session, and surely the New Hires will have questions like how many hours of work? What are the pay days? What is the grooming required and dress code? They will even ask about their vacation time, sick leave, breaks, and training or performance questions. This company values its employees as much as it values its customers, because without the employees, the customers can’t be served. Therefore, we’ve made some benefits for the workers delight.
First of all, your pay is distributed on a bi-weekly basis, or in other words, you will be paid in every two weeks. The number of hours that a regular McDonald’s employee is required to work in a day is 8 hours adding up to 40 hours a week and totaling up to 80 hours in two weeks. If you are a part time employee, then you would be required to work no more than 20 hours a week which would be 40 hours in every two weeks. In addition to the pay days and working hours, we also have flexible hours. There will be many shifts available to contain each individual’s needs.
Secondly is the grooming and dress code. For boys, just be sure to cut your hair nicely, and with those with long hairs, make sure to tightly wrap your hair with a rubber band to prevent it from hanging and dropping into the food pan. For girls make-up is not a problem as long as you do not over do it. When it comes to earrings, studs are most preferable rather than danglies and loops. On the perfume side, it is strictly prohibited for a McDonald’s workers to wear cologne, or even perfume. This was strongly advised to stop their usage because some scents are really strong, it could cause difficulty in breathing for those around the area, and it would be safer for co-workers and customers if this is not worn.
The company will supply you with a shirt, black pants, and a visor hat. There will be specific shirts per day to be worn as a uniform.
Another important part of McDonald’s employee portion is the time off. All employees are eligible for one week of paid time off after 2 years of continuous employment. Management positions are eligible for additional weeks. Added to that, there will also be annual wage reviews, in which reviews are made every year, and employees could earn a raise throughout the year based upon their performance from the previous year. The company is also responsible for your individual training and development. Also, you will be given a cell phone discount of 15% off of any cell phone companies. For us here in American Samoa, we do not have that much of selections when it comes to phone companies as there are only two communication companies that we have here locally.
In the Education side, we have come up with a national scholarship for educational support. The company values education, and strongly encourages its employees to further education through applying. Furthermore, one of its best benefits is the 100% meal discount that the employees get when on duty or working hours, and 20% off on days off.
SET JOB AND EMPLOYEE EXPECTATIONS
We would like each and every individual that is freshly new to this company to know that your hard work will not be in vain. You may not know it, but every single work you do will be acknowledged, graded and later be evaluated by the management team. Do not be ashamed to work in lowly areas, it may be low in the eyes of people, but your passion that is going to be put through it will be admired and recognized. There will be a Mystery Shop Bonus, a reward that will be awarded to employees with outstanding performance, and the names will not be given out until it is the award ceremony. The nominees will remain unknown until that time. Hence, it is why we have named it The Mystery Shop Bonus.

Reference
McDonald's. (n.d.). Retrieved January 21, 2015, from http://en.wikipedia.org/wiki/McDonald's

McDonald's Mission and Corporate Values: AboutMcDonalds.com. (n.d.). Retrieved January
21, 2015, from http://www.google.com

Balance Work & Life :: AboutMcDonalds.com. (n.d.). Retrieved January 21, 2015, from

http://www.aboutmcdonalds.com

Press Reader - Connecting People Through News. (n.d.). Retrieved January 20, 2015, from http://www.pressreader.com History of McDonald's. (n.d.). Retrieved January 22, 2015, from

http://en.wikipedia.org/wiki/History_of_McDonald's