...http://www.nckvietnam.com Understanding the Global Spa Industry http://www.nckvietnam.com This page intentionally left blank http://www.nckvietnam.com Understanding the Global Spa Industry: Spa Management Marc Cohen and Gerard Bodeker AMSTERDAM • BOSTON • HEIDELBERG • LONDON • NEWYORK • OXFORD • PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinemann is an imprint of Elsevier http://www.nckvietnam.com Butterworth-Heinemann is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP, UK 30 Corporate Drive, Suite 400, Burlington, MA01803, USA First edition 2008 Copyright © 2008 Elsevier Ltd. All rights reserved No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher Permissions may be sought directly from Elsevier’s Science & Technology Rights Department in Oxford, UK: phone ( 44) (0) 1865 843830; fax ( 44) (0) 1865 853333; email: permissions@elsevier.com. Alternatively you can submit your request online by visiting the Elsevier web site at http:/ /elsevier.com/locate/permissions, and selecting Obtaining permission to use Elsevier material Notice No responsibility is assumed by the publisher for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any...
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...Milestone 1 Slide 1: Sensing the problem Wellness and Fitness Industry The business: GoFit Health Club GoFit Health Club is a fitness club and spa on the outskirt of The Hague in The Netherlands. The club is designed to provide innovative fitness programming and restorative wellness treatments. The club features group fitness classes, personal training sessions, strength and cardio equipment and various high-quality wellness services. Most members show up to work out on their own or to participate in group fitness classes. However, most of these members have only a basic membership and many of them are not well motivated to stick to their workouts and/or cannot achieve visible results on long term. The most enthusiastic members developed an interest for more rigorous workout method compared to group fitness classes, but many of them do not intend to invest in personal training sessions. The club decided to include CrossFit in their range of services to attract more people for an enhanced membership. CrossFit is a strength and conditioning program for numerous police academies, military special operations units and hundreds of other elite and professional athletes worldwide. The whole program is designed for universal scalability making it the perfect application for any committed individual regardless of experience. Milestone 1 Slide 2: Sensing the problem Key dimension: Variety and Cost (Offering a new type of service and membership: CrossFit ) The...
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...2003 Research Quarterly ❶y❸❹ Work/Life Balance Challenges and Solutions Nancy R. Lockwood HR Content Expert y SOCIETY FOR HUMAN RESOURCE MANAGEMENT SHRM Research ❶y❸❹ 2003 SHRM®Research Quarterly Abstract In organizations and on the home front, the challenge of work/life balance is rising to the top of many employers’ and employees’ consciousness. In today’s fast-paced society, human resource professionals seek options to positively impact the bottom line of their companies, improve employee morale, retain employees with valuable company knowledge, and keep pace with workplace trends. This article provides human resource professionals with an historical perspective, data and possible solutions—for organizations and employees alike—to work/life balance. Three factors—global competition, personal lives/family values, and an aging workforce— present challenges that exacerbate work/life balance. This article offers the perspective that human resource professionals can assist their companies to capitalize on these factors by using work/life initiatives to gain a competitive advantage in the marketplace. Work/Life Balance: Challenges and Solutions I n a society filled with conflicting responsibilities and commitments, work/life balance has become a predominant issue in the workplace. Three major factors contribute to the interest in, and the importance of, serious consideration of work/life balance: 1) global competition; 2) renewed interest in personal...
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...decrease employer health related costs and loss of outputs while increasing the knowledge and buy in of employees. If employees have limited understanding of benefit programs and the programs themselves are obsolete to employee needs and current trends, the sponsoring organization is wasting financial resources and contributing to the potential decrease in employee productivity due to unmet health and wellness related needs. Martocchio (2014), discusses the responsibilities of benefit professionals as providing assistance to employees surrounding education on the various options of benefit programs as well as their need for expertise in designing and administering benefits programs. He further discusses the importance of benefit professionals remaining current on trends and innovative approaches to practices and development of benefit programs. The text additionally states that many employees have minimal understanding of the wordage and regulations attached to the components of the benefits packages. Traditional approaches to developing and marketing health and wellness benefit programs in the organizational culture can prove to be financially costly to employers and unbeneficial to employees. Traditional approaches have focused on the employee having to decipher things, read through thick packets and often times in a reactive manner due to an issue they were unable to address to due lack of clarity. Throughout this document, I will discuss alternative approaches to engaging...
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...Instructor: Professor Kathleen Milburn Class: HRIS- HR530 Date: December 11, 2011 Report #1 Shows the numbers and percentages of late performance evaluations for several departments within the county with late performance evaluations could cause several problems. First, they affect employee motivation when employees are waiting on evaluations to be completed for pay raises. This, in turn, may affect morale, productivity, and turn-over rates. The evaluation of employees’ job performance is an important personnel function and is critically important to the organization. Appraisals give the employees an opportunity to contemplate their performance at work. It is the time when employees look forward to a raise in the salary and a promotion. For the managers, appraisals are about reviewing the past performance of their employees and providing them with feedback along with some tips to improve. Performance appraisal is the means by which the work performance of employees is evaluated. Employee performance is assessed in terms of the quality and quantity of work he/she has put in. It is calculated in terms of the time and efforts contributed by the employees in achieving an assigned task. Reviews of employee performance taken within an organization are known as performance or employee appraisals. They aim at analyzing employee performance, identifying their potential and inabilities, in order to determine the employee training needs. They also aim at taking...
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...Abstract The HR practices of Aflac were examined in the context of its effect on employee satisfaction. In 2015, Aflac made the list of 100 best companies to work for as it has done for the past ___years. The team examined the benefits provided to the employees and the workplace culture at Aflac in order to determine why the organization enjoyed a low-rate of employee turnover and why surveys showed that its employees were highly satisfied with working at Aflac. Aflac “strives to deliver quality services to its 4,500 employees while staying competitive in the insurance market” (Reed, 2015). The team determined that part of the employee satisfaction resulted from Aflac’s decision to not lay off its employees during economic downturns. Furthermore, employees are provided with growth opportunities because Aflac promotes from within. We also explored the salary structure and opportunities to earn a higher income Employees are positively impacted by policies that helps them balance their personal and work lives. Aflac has made it very easy for its employees to have a growing professional life while at the same time, enjoy their personal life. Aflac understands the importance of keeping its employees happy and has implemented policies that pushes the company towards those goals. In return, it has an employee base that considers it a great place to work and who works hard to maintain the company’s positive image to its customers. Introduction For 17 consecutive years...
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...A PROJECT REPORT ON “TALENT RETENTION AND EMPLOYEE ENGAGEMENT” FOR RING + AQUA A SUBSIDARY OF RAYMOND LTD. SUBMITTED TO UNIVERSITY OF PUNE IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF MASTER OF BUSINESS ADMINISTRATION (MBA) SUBMITTED BY KAVITA M. PAWAR UNDER THE GUIDANCE OF PROF. AMOL KARE SIR VISVESVARAYA INSTITUTE OF TECHNOLOGY, CHINCHOLI, NASHIK- 422 101. 2012-2013 STUDENT’S DECLARATION I undersigned myself declare that, the project entitled, “ TALENT RETENTION AND EMPLOYEE ENGAGEMENT” is executed as per the course requirement of two year full time MBA program of University of Pune. This report has not been submitted by me or any other person to any other University or Institution for a degree or diploma course. This is my own and original work. Place: NASHIK Sign of student Date: Kavita M. Pawar ACKNOWLEDGEMENT A project can’t be said to be the work of an Individual. A project is a combination of views, ideas, suggestions & contribution of many people. I am extremely thankful to my project guide Prof. Amol Kare who gave me the opportunity to do this project on subject “A Study of Employee Engagement with Special Reference to Ring Plus Aqua Ltd; Sinnar” as a major part of curriculum. I wish to express my sincere gratitude to my Ring Plus Aqua Human Resources & engineering...
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...D R BA 2700 Organizational Behavior Instructor: Crystal Kenefic, MBA February 8, 2011 Concepts of Organizational Behavior Business is business, but how you operate your business is the key to success. There are many concepts to Organizational Behavior, but three key concepts must exist and continually be improved. Motivation, workplace stress and leadership exist and must continually be evaluated in every work environment. I chose these concepts because of their interaction with each other. Businesses must know how to motivate their employees. Employees must know who to cope and overcome workplace stress. Leaders must be able to effectively lead their employees. Motivation, workplace stress and leadership are issues that when properly managed can lead to a wonderful work environment for all employees and lead to the success of any company. I am going to examine these key concepts and their interaction with one another in the work place. Motivation Motivation has taken on many forms over time and place. In china, motivation is driven by honor and pride. Historically, the Chinese were born into a class that they could not escape and honor meant more than money. In other countries, motivational techniques took on more of a brutal look. Even in the US, our history shows us that motivation could be boiled down to slavery and the will to survive. Although slavery is now history, motivation both positive and negative still exists. Late President John...
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...Fraud is bred in an environment that consists of low morals, lack of controls and accountability, and high pressure; this will result in a high fraud environment where fraud is most likely to occur. “A fish rots from the head down”, this is a common phrase used to define leaders of an organization or state who is the root cause of a mishap, or in Caterpillar’s case, fraud. When fraud occurs, the top management is also responsible for it indirectly; one of the most widely used measures to prevent fraud is by cultivating a culture that encompasses morality, acceptance and assistance. The three factors in creating a low-fraud environment are; hiring honest people and providing fraud awareness training; creating a positive work environment; and providing an employee assistance program (EAP). Hiring honest people and providing fraud awareness training Although it is impossible for employers to completely barricade against recruiting fraudulent employees, there are still certain precautions an employer can adopt to detect symptom of potential fraud. For example, in Caterpillar’s case, their first and foremost action to take is to verify potential interviewees’ resumes and certifications. Grad School Hub Deducing from the statistics above, a large number of people are “stretching the truth” about their work experience and accomplishments. Some other companies have conceived various strategies to counter this, for example; using systems to detect credit debt of their potential...
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...Developing an Organizational Employee Wellness Plan Sample Outline This outline is intended to be a starting point to guide state agencies in developing their own agency-specific wellness plan. The provided outline addresses specific points to consider in developing the agency plan, but each agency will need to add additional content to define adequately what and how each activity will be implemented in the agency. While the outline is presented in this format for ease of reading and brevity, a more narrative format is recommended to serve as the actual agency wellness plan. Additionally in some sections, such as Program Objectives and Program Content, the outline provides suggested objectives or program content for agencies to consider. In these sections, agency wellness planners may need to delete or add language to reflect agency-specific objectives and content. If you have any questions about the outline or developing your wellness plan, please contact: I. Program Purpose This voluntary program of formal and informal activities is designed to improve the health and well-being of all employees and reduce or eliminate health issues affecting employee health and work productivity. II. Program Objectives A. Primary Goal 1. The Employee Wellness Program will strive to increase the well-being and productivity of all employees by enhancing all aspects of health. The program seeks to increase awareness of positive health behaviors, to motivate employees...
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...Introduction – Rushell Baderman Island Resort ensures all guests enjoy a relaxed and care free stay. In doing so the interior of company must be structured to function at its highest level of performance. This essay will outline the general functions of the Food and Bar Management and Front Office Supervisor. It will focus on the performance management systems, discuss the advantage and disadvantage of two different job evaluations, compare and contrast compensation plans, and explain the importance of providing employee benefits plans. Each area is unique to this company and its success. Describe the general function of performance management systems. If your assigned company does not use a performance management system, would you recommend it use one? LISA Overall the success of our company in general is due to our commitment and dedication given to our employees. The company strives to ensure that every employee is given an equal opportunity, and it is our duty to embrace each employee to the fullness of their potential. The company accomplishes this task by the use of performance management systems. Performance management systems are used to sustaining and measuring an employee’s performance. These methods are the key to an organization success because an organization can assess individuals' performance and reward them appropriately. To do this successfully an organization needs to have a system that manages performance: not just for reward purposes but also to help...
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...Introduction to Counseling Written Assignment # 1 I. What is professional counseling? Discuss the most recent trends in counseling. Professional counseling is a service provided voluntary and confidential with the focus on the developmental, situational problems of individuals of all ages and culture. Professional counselors help individuals to make decisions and resolve conflicts. Counselors provide service on different settings like the workplace, schools, colleges and other places as well. They also provide this service to families, groups or individuals. The most recent trends in counseling are through the internet and counseling in the community. These trends cover different parts of the community like business, career centers, religious organizations, and local neighborhood comprehensive health care centers. For instance, many organization provide counseling assistance through an employee assistance programs (EAP), employment enhancement programs (EEPs), career development counseling within the companies and outplacement counseling (EAPs). Employee assistance program were created with the purpose of helping employees who have alcohol problems. However, the service of these programs has been expanded to provide counseling to employees in regards interpersonal and personal family problems that may affect their job performance. Career counseling centers were created during the 1990s to help individuals to explore career opportunities and receive basic...
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...HR From A to Z (Explains over 900 terms) 2006 Web Edition Edited and Compiled by Adnan MBA (Management) This concise HR glossary provides students and HR professionals with definitions and meanings for the terms and acronyms used in the area of Human Resources Management HR Glossary A to Z Dedicated to CiteHR team, and to those HR professionals who aspire to serve the humanity without any discrimination. Edited and Compiled by Adnan, MBA (Management) CiteHR Member -------------------------------PAKISTAN For feedback: hotdesire@gmail.com HR From A to Z 2006 Web Edition ISBN 92-001-7626-0 Disclaimer: Information in this booklet has been compiled from professional sources. While every effort has been made to ensure the accuracy of the information in the booklet, it is possible that errors may still be included. The author do not claim for any perfection whatsoever as to their accuracy or suitability for a particular term, acronym, or definition. © Copy-it-Right: This booklet is provided for personal use only: it can be reproduced, in any form and by any means, without permission from the author as long as you do not make money from it! However, copy it right! Use quality soft colored paper, and be sure not to exclude the authors’ name and the title of booklet. By: Adnan, MBA (Management) Contact: hotdesire@gmail.com Page 2 HR Glossary A to Z Preface Winners never quit and quitters never win. “Vince Lombardi” Knowing...
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...HR From A to Z (Explains over 900 terms) 2006 Web Edition Edited and Compiled by Adnan MBA (Management) This concise HR glossary provides students and HR professionals with definitions and meanings for the terms and acronyms used in the area of Human Resources Management HR Glossary A to Z Dedicated to CiteHR team, and to those HR professionals who aspire to serve the humanity without any discrimination. Edited and Compiled by Adnan, MBA (Management) CiteHR Member -------------------------------PAKISTAN For feedback: hotdesire@gmail.com HR From A to Z 2006 Web Edition ISBN 92-001-7626-0 Disclaimer: Information in this booklet has been compiled from professional sources. While every effort has been made to ensure the accuracy of the information in the booklet, it is possible that errors may still be included. The author do not claim for any perfection whatsoever as to their accuracy or suitability for a particular term, acronym, or definition. © Copy-it-Right: This booklet is provided for personal use only: it can be reproduced, in any form and by any means, without permission from the author as long as you do not make money from it! However, copy it right! Use quality soft colored paper, and be sure not to exclude the authors’ name and the title of booklet. By: Adnan, MBA (Management) Contact: hotdesire@gmail.com Page 2 HR Glossary A to Z Preface Winners never quit and quitters never win. “Vince Lombardi” Knowing English language...
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...their qualified dependents. An EAP is a confidential counseling service, paid for by the employer that is designed to help employees and family members who have personal problems as well as work problems that can interfere with their work and family life (Attridge, 2010). Employees and family members will be eligible to receive free counseling for (Attridge, 2010): • Stress • Alcohol and drug problems • Legal and financial problems • Emotional problems • Child/Elder care • Grief and traumatic events The objective of the EAP will be to (Attridge, 2010): • Reduce cost of medical benefits • Reduce turnover • Reduce absenteeism • Increase productivity • Improve efficiency • Reduce lost-time accidents • Increase overall wellness of employees We propose to contract this service out to an outside vendor that will be more qualified to handle the counseling. Benefits, implementation and costs of this program will be thoroughly presented within this proposal. Scope What the company would like to accomplish with implementing an Employee Assistance Program is to protect the health and safety of our workforce; attract and maintain talent; and achieve positive financial performance (Christe, Kirkharlow, 2007). We want to be able to catch a problem before it becomes too big and negatively impacts productivity. The majority of large U.S. companies offer EAP to their...
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