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Wengart

In: Business and Management

Submitted By bluespring
Words 327
Pages 2
Webster University
Rozan A. Riley
HRDV 5630 – Final Exam

1. Review Wengart Aircraft Corporation case p. 395-396
2. Complete Case Analysis Form p. 397
3. Macro
a. Top management did not thoroughly introduce and train TQM concept to employees in order to implement the needed changes to save the company.
b. Communication deficiencies between management and workers sparked negative rumors and uncertainty among employees.

4. Micro
a. Quality of production is impacting the company’s reputable reputation.
b. Higher management wants to see higher profit margins.

5. Causes
i. The company tried to implement TQM by directing Toshiba, 1 plant manager to implement the new direction. This was a mistake because TQM should be all of management playing a role in the transition process. They should have implemented training and had major communication meetings to relay the new process design and why the company needed to do so. ii. 6. Systems Affected
i. Structural – the company structure is majorly disproportioned. The entire company rolls to 1 of 3 Vice Presidents. ii. Psychosocial - iii. Technical – The employees all lack proper training to keep up with competitors. iv. Managerial – Mangers lack proper training on how to effectively manage employees using TQM methods.
v. Goals – First, goals should be evaluated and realigned to the new processes regarding TQM. Goals need to be effectively communicated to employees by all members of management.
7. Alternatives
i.
ii. iii. iv.
v.
8. Recommendations
i.
ii. iii. 9. Prepare Proposal for Wengart Aircraft management.
a. What are the problems identified in Wengart Aircraft?
b. What are you proposing to do to solve these problems?
c. How are you going to implement the change process?
d. How are you going to assess whether you have achieved the desired change targeted in your...

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