...Management Contents Introduction 1 1… 1 2…. 1 3…. 1 4… 1 5… 1 Conclusion: 1 Reference: 2 Introduction The term Quality management in business determines the quality of products or goods that produced in any business organization for the customers and that is why it is vital for any kind of business or service organization. Quality management emphasis on the ways those are used in improving and controlling quality. Quality control management intended to identify and prevent products those contains faults from reaching customers. Since the foundation of Toyota, it has been successfully carried out its quality control activities in a steadfast manner and it results in the top ratings from their customers. Toyota uses some key principles to maintain their quality control management system and those principles are such as, 'Customer First', 'Quality First' Go & see at the scene', and these principles were established and imposed when the Toyota company was founded. TASK 1 Concepts of quality of Toyota Automobile Company and discussion over ‘what drives Toyota to meet their customer requirements and quality.’ The improvement of products and work quality in the production and distribution by listening to "Voice of the customer" is the core concept behind Toyota's quality control activities. When there was a merger between the ‘Toyota Motor Co., Ltd’ and ‘Toyota Motor Sales Co. Ltd.’ in 1982...
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...Introduction: The term Quality management in business determines the quality of products or goods that produced in any business organization for the customers and that is why it is vital for any kind of business or service organization. Quality management emphasis on the ways those are used in improving and controlling quality. Quality control management intended to identify and prevent products those contains faults from reaching customers. Since the foundation of Toyota, it has been successfully carried out its quality control activities in a steadfast manner and it results in the top ratings from their customers. Toyota uses some key principles to maintain their quality control management system and those principles are such as, 'Customer First', 'Quality First' Go & see at the scene', and these principles were established and imposed when the Toyota company was founded. TASK 1 Examine the concepts of quality in Toyota and discuss what drive Toyota to meet the customer requirements and quality. The improvement of products and work quality in the production and distribution by listening to "Voice of the customer" is the core concept behind Toyota's quality control activities. When there was a merger between the ‘Toyota Motor Co., Ltd’ and ‘Toyota Motor Sales Co. Ltd.’ in 1982 in order to forming the new ‘Toyota Motor Corporation’, and for the customer’s assistance some operations that had been carried out by various departments then to satisfy customers were unified...
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...How Businesses Use Information Systems Objectives: * Identify the features of a business that are important for an information system * Describe the way in which information systems support business operations * Explain how the information systems improve organizational performance * Assess the role of the information system within a business Defining the Features of a Business Four Basic Business Functions * Manufacturing and production – an arrangement of people, machines, and business processes (procedures) that will produce the product * Business Process * Assembling the product * Checking for quality * Producing bills of materials * Sales and marketing – who will attract customers, sell the product and keep track of after sale issues, such as warranties and maintenance * Business Process * Identifying customers * Making customers aware of the product * Selling the product * Finance and accounting – once you generate sales, to keep track of financial transactions, such as orders, invoices, disbursements, and payroll. This group will see out sources of credit and finances. * Business Process * Paying creditors * Creating financial statements * Managing cash accounts * * Human resources – group of people to focus on recruiting, hiring training, and retaining employees * Business Process * Hiring employees ...
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...major components of our economic system Give examples of the relationship between supply and demand and the price of goods and services List several facts that emphasize the importance of individual workers in our economic system Explain government’s role in maintaining a balance between dollars spent for goods and services and the capacity of business to produce them View the world of work as global rather than local concerned with the way a society uses its productive resources to fulfill the needs (necessities) and wants (luxuries) of each member. The word economics comes from the ancient Greek word oikonomikos, meaning “the management of a household.” E conomics is the name of the social science 337 Enrich Your Vocabulary In reading this chapter and doing the exercises, you will learn the following important terms: comparative advantage competition consumer demand economics economic system Federal Reserve System free enterprise system gross domestic product industrial products limited resources market opportunity cost profit scarcity services supply technology Vocabulary You can use the “Developing Your Vocabulary” worksheet in the Chapter 15 file of the Preparing for Career Success Instructor’s CDROM, Third Edition as a pretest or as a reteaching worksheet. Cooperative Learning Assign a group of students to decorate a bulletin board with the title “Economics and Work.” KEY TO SUCCESS Understanding our economic system is an important part of understanding...
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...brief discus what service design is and how it relates to the other design lens. I will also speak about how important it is when implementing or introducing a new product and what the processes of service design is and the importance of it when it comes to providing a service or new product. Service Design is the process of design a product that is useful and wanted by the consumer. In some case where there is a already existing service, service design helps to improve it and finds new ways o how to go about day to day activities of the product in other words bettering the service to please the consumer. The process includes the implemention of the product but also the end result what it expection of the consumer would...
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...“production is a process by which goods or services are created”. Production involves the step by step convertion of one form of material into another through chemical or mechanical process with a view to enhance the utility of the product or services. 2. Characteristics features of production system? 1. Production is an organized activity. 2. The system transforms the various inputs into useful outputs. 3. Production system does not operate in isolation from the other organizational systems. 4. There exists a feed back about the activities which is essential to control and improve system proformation. 3. Define production management: “Production management deals with the decision making related to production process of that the resulting goods and service is produced according to specifications in the amounts and at the scheduled demanded and at minimum cost” – Elwood Butta. 4. What are the difference between production management and operation management? Production mgmt Operation mgmt 1. It is concerned with manufacturing 2. Out put is tangible 3. In this, job useless labour and more equipment 4. There is no customer participation 1. It is concerned with services 2. Output is intangible 3. In this, job use more labour and less equipment 4. Frequent customer participation 5. What are the functions of production mgmt? 1. Production planning 2. Production control 2 3. Factory building 4. Provision of plant services 5. Plant layout 6. Physical Environment ...
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...Introduction to Management Information Systems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries, survival and even existence is difficult without extensive use of information technology. Information systems have become essential for helping organizations operate in a global economy. Organizations are trying to become more competitive and efficient by transforming themselves into digital firms where nearly all core business processes and relationships with customers, suppliers, and employees are digitally enabled. Businesses today use information systems to achieve six major objectives: operational excellence; new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival. 2. Define an information systems from both a technical and a business perspective. From a technical perspective, an information system collects, stores, and disseminates information from an organization’s environment and internal operations to support organizational functions and decision making, communication, coordination, control, analysis, and visualization. Information systems transform raw data into useful information through three basic activities: input, processing, and output. From a business perspective, an information system provides a solution to a problem or challenge facing a firm and provides real...
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...Allied Office Products yesterday, I went to Monash Clayton for a seminar, Cover Letter Seminar, just for 1 hour, but I think it was useful. after this semester, i need to go for a work...there will be some similar seminars held on Monash Clayton in the next few weeks. i will go to there. after the seminar, i went home, but I totally lost in the Monash Clayton, becasue it is so huge...I study in Monash Caulfield, just few buildings in there. But Monash Clayton...I think 70 buildings in there...it took me 20 minutes to find the bus loop... next, I put on some old assignment, Advanced Managment Accouting. there were a lot of case study when I learned that unit, but now, the teacher was changed, so the assignment was changed... anyway, the requirements: 1. Conduct a SWOT analysis 2. Using the information in the text and in Exhibit 5, calculate ‘ABC’ based service costs for the TFC business. 3. Using your new costing system, calculate distribution services costs for ‘Customer A’ and ‘Customer B’. 4. What inferences do you draw about the profitability of these two customers? (hint: you can compare the ‘old’ method to the ‘abc’ method using customer profitability analysis in a table format; you can show this by: Sales less Product Costs less Service Fees = Gross Profit You can also show Gross Profit as a % 5. Should TFC implement the SBP pricing system? Give reasons. 6. What managerial advice do you have for Allied about the Total For Control (TFC) business? How...
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...those that buyers do not normally think of buying, such as encyclopedias and funeral plots it starts with the factory, focuses on the company’s existing product and calls for heavy selling and promotion to obtain profit sales. Consumers will not buy enough of the organization’s products unless it undertakes a large scale effort in selling and promotion. A selling oriented organization thus focuses on short terms results; because they care only for their sales not for customer’s satisfaction and they are not searching or looking for long term relationship with customers. 2. Goods and services Answer: Goods and services Goods (tangible, stored, production precedes, consumption, low customer contact, transported, quality is evident) Service (intangible, can't be stored, production and consumption are simultaneous, high customer contact, can't transported, quality difficult to judge) 1- Tangibility: - Goods are tangible and services are intangible. 2-Storability:-Goods are storable while services are non-storable. 3-Transportability: - Goods are transportable but services are not. 4-Simultaneity: - Goods are produced prior to their use by the customer receiving, while services are provided on the spot. 5-Customer contact: - Customers have low contact with the operation which produce goods, but services because they are...
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...management of systems or processes that create goods and/or provide services 2. What are the three basic functions in business organizations? 1)Marketing 2)Operations 3) Finance 2. A supply chain consists of A sequence of activities and organizations involved in producing and delivering a good or service 4. What is meant by the term value-added? The amount by which the price or value of an output is increased due to the addition of material, labor, or other resource. 5. The operations function oversees a transformation or conversion process. Explain briefly. Input, Output and Value-added. Any operation can be described as a set of inputs (i.e. labor and materials) that are transformed into a set of outputs (i.e. goods and/or services), as illustrated in Figure. The essence of operations management is value-added, or the degree to which the value of all outputs of an operation exceed the value of its inputs. 6. Explain the term goods-service continuum. Products are typically neither purely service- nor purely goods-based. 7. List some ways that manufacturing systems and service systems differ. * Jobs in services are often less structured than in manufacturing * Customer contact is generally much higher in services compared to manufacturing * In many services, worker skill levels are low compared to those of manufacturing employees * Services are adding many new workers in low-skill, entry-level positions * Employee turnover is high in services, especially...
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...2009 Compensation & Benefits Survey Questionnaire Any systematic approach to sound salary and benefits administration requires complete, accurate and reliable survey data. It is your reporting that counts. Please complete this compensation and benefits questionnaire and return it by July 31, 2009, so that we may in turn provide you with the most reliable data possible. This survey is also offered online here: http://www.hrsource.org/olstart/olsite/index.cfm. Your userID/password are supplied on the cover letter included with this mailing, or call or email us to have it sent again. Please Print: (This information will remain confidential and will not be re-distributed to any third parties.) Completed by: __________________________________________________ Organization: _____________________________________________________ Phone: ______________________________________________ Email: _________________________________________________________ INSTRUCTIONS To make this survey the greatest value to you and to all other participants, please follow these instructions carefully: QUESTIONS 2 & 3: Please provide information for these two questions based on your location. This information is used to present data in different formats in the results. PAY PERIOD: Report salaries for the pay period nearest to July 1, 2009. REPORTING PAY: Base rates are defined as actual straight time pay. Do not include overtime premiums, shift differentials, bonuses or any other incentives or variable...
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...Lecture 1, 2, 3, 4 Business: Formal organization that makes profit. MIS: How to use information system and technology to help your firm achieve business objectives. Why is information system important for business? 1. Operational excellence 2. New products, services, and business models. 3. Improved decision making 4. Attain consumer and supplier intimacy. 5. Promote competitive advantages. 6. Ensure survival of organization. Data: Raw facts that represent objects and events occurring in an organization. Data > -Input devices- > Process > Information What is the difference between Data & Information? Information is processed data, it is data that has been shaped into a meaningful form. Information technology: consists of all hardware and software that a firm needs to use in order to achieve its goals and objectives. Information system: A set of components that collect data, store it and then distribute it as information to support decision making and control in an organization which is an application. What are the 4 activities in an information system? 1. Input data. 2. Process data. 3. Output information. 4. Feedback. List and describe the 3 dimensions of an information system. Organization: Structure, history, and culture of the organization affect how information system is used and built. People: Information system needs skilled people to build them, maintain them, and understand how to use them in achieving business goals. Technology: 1. Computer hardware. 2....
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...1. Describe three ways in which information systems are transforming business. Transformation of Industrial Economies While leading companies achieve competitive advantage through investments in IT, some are indeed negatively affected by this trend in technology. Today, customers have other preferences hence, old landline communications companies have lessen its customers; travel agencies have reduced over-the-counter sales; and entertainment industries, particularly music and film have lower revenues these past few years as compared with that in the past. But despite of these, technology convergence arises in many ways. IT has broken down boundaries and business relationships while new products and services are introduced. For example, telecommunications network are offering its subscribers with landline telephones merged with Internet services; handheld mobile telephones are becoming Internet access devices and also cellular networks provide financial services to its customers. The bottom-line of it all is that endless possibilities are in the doors of business firms, provided that they are being open to IT-enabled tools and solutions. Negatively affected industries can create new products and services, find another platform to deliver existing products and services, or take partnership from another firm. Transformation of the Business Enterprise One foremost impact of technology is the reduced employees in every organization. While traditional businesses tend to hire...
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...management is the management of processes or systems that create goods or provide services. It encompasses forecasting, capacity planning, scheduling, managing inventories, assuring quality, motivating employees, deciding where to locate facilities, buying material and equipment and maintaining them, and more. There are examples of these goods and services all around us. Every book we read, every video we watch, every e-mail we send, every telephone conversation we have, and every medical treatment we receive involves the operations function of one or more organizations. 2. What are the three basic functions in business organizations? http://highered.mcgraw-hill.com/sites/0073041912/student_view0/ebook/chapter1/chbody1/introduction.html 3. What is meant by the term value-added? The amount by which the price or value of an output is increased due to the addition of material, labor, or other resource. 4. The majority of service jobs fall into about seven categories: • Government • Wholesale/retail • Healthcare • Education • Financial services • Personal services • Business services 5. Name some ways that manufacturing and systems and service systems differ. 1. Jobs in services are often less structured than in manufacturing 2. Customer contact is generally much higher in services compared to manufacturing 3. In many services, worker skill levels are low compared to...
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...Product and Service Strategies Marketing Mix * Blending of the four strategy elements—product, distribution, promotion, and price—to fit the needs and preferences of a specific target market * Marketers develop strategies to sell both tangible goods and intangible services What is a Product? * People buy want satisfaction, not objects * Product - Bundle of physical, service, and symbolic attributes designed to satisfy a customer’s wants and needs What are Goods and Services? * Services - Intangible tasks that satisfy the needs of consumers and business users * Goods - Tangible products that customers can see, hear, smell, taste, or touch * Goods–services continuum - Spectrum along which goods and services fall according to their attributes, from pure good to pure service Figure 12.1 – Goods-Services Continuum Characteristics of Services * Intangible * Inseparable from the service providers * Perishable * Cannot be standardized * Buyers play important roles in the creation and distribution of services * Wide variations in service standards Figure 12.2 – World’s Most Admired Companies Importance of the Service Sector * The service sector makes up more than three-fourths of the U.S. economy * Backshoring - Firms return much of their offshore work to the U.S. to save money and improve customer service efficiency * Homeshoring - Hiring workers to do jobs from their homes * Most service firms emphasize...
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