...What is communication? According to The Webster Dictionary communication means: “The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else” (http://www.merriam-webster.com/dictionary/communication). Personally, I think that communication is more than just words. One can also communicate with body language such as: eyes movements, arm and leg placements, and even just plain old facial expressions. Kirk Duncan, President of 3KeyElements, wrote in his training manual, ‘Master Your Influence’*, that “Communication is: 57% Gestures, 36% Tone, 7% Words”. He also observed that “In the first 4 seconds of conversation, people will make judgement about you…”. Basically, people evaluate your trustworthiness in the first 4 seconds of interacting with you. Communication isn’t just for humans, animals do it as well. For example, My dog communicates in three ways. He either barks, puts his ears in different places (pulled forward means curious, pulled back means happiness, etc.), or his eyes express how he feels. Babies also have to use other means than words to explain how they feel whether its crying, cooing, being calm, smiling, etc. Emotions are a great way to communicate without speaking. If you see someone smiling chances are that you don’t need to ask if they are happy. The smile on his/her face is a very good indicator of what they wish to communicate with the world. As...
Words: 469 - Pages: 2
...What is Communication Communicating with others seem so simple yet too often the message we were trying to get across gets lost and causes misunderstanding, frustrations and conflicts. Communication skills are important when collaborating on projects, providing care to our patients, participating in business situation and just speaking to others in general. In the article written Barbra Brown, she writes, “Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language.” There has been much research done on communication and most conclude that effective communication is more than just an exchange of words, but the atmosphere or climate also plays a role. Defensive vs Supportive Communication Climate Communication climate becomes defensive when people feel their social images or personal integrity is under attack. Jack Gibb, a researcher of group communication, identified six communication strategies that produce defensiveness and a complementary set of strategies that can be more supportive. In a supportive environment, each member is valued and appreciated. In a defensive climate, members tear each other down and violate the ethical principle. (Galanes & Adams, 2013). In the video clip “Gibbs Supportive and Defensive Climates,” based upon Jack Gibbs communication strategies, Dr. Zakel, states that most of us become defensive when we feel threatened and we will react in one or two ways: we will...
Words: 935 - Pages: 4
...What communication is? Communication can be a variety of things such as speech, body language, listening skills, giving information, written communication, and physical communication. They are many ways to communicate with people each communication creates a relationship. There are good and bad relationships, it all depends on the tone of voice and their body language used. For example a good relationship would be talking to someone in a good tone like a nursery teacher who has to talk to pupils with a soft calm tone the only time they change the tone is when the behaviour of the pupil is not to a standard. Bad relationship, bad communication for example would be a teenager talking to a bus driver in a low and high volume speech (shouting) this may be caused by the wrong understanding between the two people another example could be a court judge showing they are bored with there body language as the defendant is trying to speak the reasons for being bored are as follows the defendants tone or volume maybe too low or too high. Communication is a message sent between two people who are the messenger and the receiver, the messenger is the person sending a type of communication which the receiver can understand the receiver then needs to understand what the messenger has sent and gives them feedback (an answer). What are Barriers to communication? Barriers to communication are things such as background noise. Someone screaming next to you for instance while you is trying to talk...
Words: 1399 - Pages: 6
...What is Communication to Me? Why is it Important to my Career? Brianna Haneberg BCOM/275 What is communication to me? Why is it important to my career? Communication is the key to success in my career. As a product development manager for an international cruise line, it is imperative to have good communication skills in order to build relationships with vendors and overcome language barriers. I need to be negotiating and working through problems with both vendors and customers consistently, and if I were to do this poorly it would have immense hardships on my company. Therefore, there is always room for improvement with my communication. To me, communication is an ever-evolving skill that needs constant work and dedication. The most common way of communicating is speaking, and it is a very important skill to possess. To be a good speaker means to convey ideas clearly and thoroughly. It is important to look people in the eye while talking to them, and be aware of the surroundings. To me, this is the most important skill and also the hardest, especially when communicating with people who speak only a little English. Writing an e-mail or sending a letter is much easier, because it gives people time to read them. When speaking, there tends to only be one shot at getting the point across. “Good oral communication skills can reduce misunderstandings, errors, frustrations, and conflicts on a regular basis” (National Center for Research on Evaluation, Standards...
Words: 713 - Pages: 3
...What is the definition of business communication? Business Communication: communication used to promote a product, service, or organization. Business communication is nothing but, the communication between the people in the organization for the purpose of carrying out the business activities. It may be oral, verbal, written. Why Is Communication Important in a Business? Good communication matters because business organizations are made up of people. As Robert Kent, former dean of Harvard Business School has said, In business, communication is everything. Communication is important in a business because it conveys messages from one person to another or from one department to another. It also contributes to employee commitment and job satisfaction. Businesses with effective communication between employees have high job satisfaction among employees. Good communication improves management/employee relations and relations between the business and the customers. Communication is important in business because it enables the management and the employees to exchange and share information effectively. It also enables the owners of the business to find out whether they are making loss or profit. Grapevine communication A grapevine communication is a form of informal communication by which people communicates each other without any formal line of communication. It’s called Grapevine because like that of a grape vine it’s impossible to find the origin of information which...
Words: 513 - Pages: 3
...------------------------------------------------- What is communication? Communication is a two way process of reaching mutual understanding in which participants not only exchange information but also share meaning. ------------------------------------------------- Why is effective communication important in Health and Social Care? Within a health and social care setting effective communication is important because a lot of information is passed on between people and different services, and if parts of the information wasn’t passed on correctly then people could be deprived of information. Verbal communication is the use of speech to give information. This could be face to face or over the phone. For example, a conversation between two teachers, speaking about a student. Another example is a teacher phoning a parent about a student’s behaviour. The use of gestures while having verbal communication is key, as it shows that the person speaking is confident in speaking in front of another person or a group of people. Non-verbal communication is the passing of information without personally speaking to another person. An example of non-verbal communication, is the use of facial expressions, facial expressions indicate the way a person may feel about something that they have just been told. For example, a doctor telling a patient news about their health. The patient may not respond to the doctor, but they doctor may know that they feel shocked about the news just by the way they...
Words: 3719 - Pages: 15
...As a group, we discussed the importance of having a good and positive therapeutic form of communication. As observed in this case, Mitch used many forms of positive communication that really seemed to calm Nancy. On the contrary the other workers were short and inconsiderate to Nancy’s concerns. This only made the situation worse and escalated Nancy’s frustration. Parker mentioned how easy it is to make someone upset by not communicating in a calm manner. Jessica expressed her concerns about how the nurse automatically responded by stating they couldn't meet the patient's requests due to being too busy. They didn't even bother to see if it was possible to accommodate their concerns. Austin brought in his personal experiences from pharmacy. Noting that having therapeutic communication can really de-escalate a frustrated person. In the end, we learned that it is important to validate the concerns of the patients and their families and work hard to accommodate those concerns within...
Words: 1179 - Pages: 5
...**t, I t-- L r-"7 L: L r-"* L L.ry L :1 :.-f J"4 CompanyRegistration No. 3657L22 e u1 L r*"* L L :*:t f.-Il t )-4 L .a L.-e Lr-^€ L 3'& L L w L w L J**, Contents for Financialstatements the 18month period to fiom incorporation 31 March 2000 Collaboration Trading Company Limited report Directorr' report Auditors' J4 e w Prolitandlossaccount L ]-"L 3-t, L .-1 L14 L r-{ L L .1 L 3*4 L )1 L r..t L ]*a L 3-a LH J1 sheet Balance to statements Notes the financial e'-4 { Y Y t*,* Limited Company Trading Collaboration information Company r L r r Y .-* Directors J M P Kleijnen M T Ncwdick C A Silagy M Fischer L Y r Y s-4 (Appointed October 27 1998) (Appointed Octoher 27 1998) (Appointed January 8 1999) (Appointed October 1999) 9 Secretary Company number office Registered M T Newdick 3657t22 Pavilion Summertown Middle V/ay Oxtbrd L r Y L r L ).*r' J,4 oxz 7LG Auditors lvlazars Neville Russeli St ThomasHouse 6 BecketStreet Oxford OXI lPP k& L w r r L L r L r L L r L r r Y :-f e r.€ address Business Paviiion Summertown Middle Way Oxfbrd OX2 7LG Bankers Bank plc NationaiWestminster 249 Banbury Road Summefiown Oxford OXz 7HR r-€ Solicitors Manches& Co Aldwych House 8l Aldwych London WC2B 4RP :'4 r-t r-.* '4 & "* *a 'x ** Limited Company Trading Collaboration report Directors' 2000 31 ended March Forthe Period ended3l March 3'000' mentslor...
Words: 783 - Pages: 4
...Steven (2008) defines communication as a process of sending and receiving messages that enable humans to share knowledge, attitudes and skills. Although communication is usually identified with speech, communication is composed of two dimensions namely verbal and nonverbal communication. Verbal communication is defined by Steven (2008) as communication effected by word of mouth. Nonverbal communication has been defined by Calero (2005) as communication without words. It includes apparent behaviours such as facial expressions, eye contact, touching, posture environmental cues among many others. Everything communicates, including material objects, physical space and time systems. Verbal and nonverbal communication are linked together synchronously hence, in a classroom setup nonverbal communication is inevitable when speaking to pupils. Ergin and Birol (2005) indicate that, the real communication between two persons begins when two of the persons establish eye contact. Eye contact in a classroom setup helps the teacher to convey content to be taught with confidence and vigilance of most of the things happening in the classroom. It also helps the teacher to gain control and respect, capture the learner’s attention and involve almost every learner in the classroom. According to Gower and Walters (1983) the teacher can uses eye contact in the classroom to show a pupil who is talking that he or she is taking notice of it and to encourage contributions when he or she is trying to elicit...
Words: 1670 - Pages: 7
...The other act I did in the library was at 7:30 a.m. I sat in a table with a two females who were talking and eating. When I sat in the table and placed a chair very close to them and the two women stopped talking and just stared at me. One of them asked me if they could help me with something and I just told them I wanted to make new friends. The two females were not very friendly and just kept looking at me in a negative way. After one or two minutes one of the women told me if I could please leave because I was interrupting their conversations by asking them their names or what were their majors. As soon as the girls asked me to leave I left because they seemed to be getting angry with me. When I approached Solange, she informed me the women changed their expressions from having a smile to quickly having a plain face with no emotion. My friend also informed me that the women would look at each other and make eye expressions indicating for one of them to tell me to leave them alone. The girls were not very friendly and wanted their own space. In the article by Karlo, he informs us that those individuals who are friends are much more likely to share space with each other than those who are strangers and this is true with the experiment I did. The two girls were friends and they were sitting next to each other and were very close and space did not matter to them, but as soon as I arrived they wanted their space back....
Words: 563 - Pages: 3
...The Future of Global Communications: An Analysis of, “What the World Will Speak in 2115” Keren Gaona The University of Texas at El Paso Global Business 3304 May 19, 2016 According to the speculations of linguistic expert, John McWhorter, who wrote the article, “What the World Will Speak in 2115,” in one hundred years English will become the most widely understood language. If current trends continue, in the future one can imagine a world in which humans all share a single universal language. Having a common language would potentially open the doors to many opportunities for increased economic activity and cultural interaction. Additionally, as we travel into the 22nd Century, lesser used and more complex languages that are spoken today will become extinct. Subsequently, the few languages that survive will evolve into simplified versions making them much easier to learn. In agreement with McWhorter, is Andres Martinez, a reporter for Time Magazine who wrote, “Why Mandarin Won’t Be a Lingua Franca.” English is one of the languages that will withstand the test of time because of its strong presence in the world today. Martinez lends insight into how the French have watched English gain dominance in spheres of economic influence. A universal language does not mean the demolition of the diversity of cultures that we observe today, it simply means that English will be a middle ground among the nations. A professor and writer from Harvard Business Review, Tsedal Neeley, goes...
Words: 1442 - Pages: 6
...THE MOST IMPORTANT THING ABOUT COMMUNICATION IS HEARING WHAT ISN’T SAID. (Peter Drucker, 2013) Our world has become a global market place where effective communication is a necessity to survive. Identifying the connections between the people involved in the exchange of information is critical to effective communication. The aims of this blog are threefold: The first is to explain the concept of Social Competence; the second shows how the use of Intrapersonal communication can influence one’s communication; and the third portrays the importance of intercultural communication. SOCIAL COMPETENCE Social competence is the capacity to manage self and relationships effectively. It is the basis of emotional competence (Dwyer, 2009 p.68). The idea behind social competence is that there are many ways to react to situations, and some of them are more constructive than others. Robinson et al. (2013 p. 1268) states that socially competent people are potentially less likely to engage in reactive aggression because they have learned that this form of behaviour does not typically solve interpersonal problems, but rather exacerbates them. Rossana Condeleo quotes: “ The role of any person in this world is to be themselves without damaging the rest. We are important as long as the rest ‘is’ ”. (goodreads 2013) To put this all together, there is real value in learning how to deal with people effectively. But life is sometimes full of frustrating people and situations and this...
Words: 1951 - Pages: 8
...Permata Bank uses a mixture of advertising, sales promotion, public relations and direct marketing in its marketing communications programme, with each promotional element targeting at different stages of consumers’ hierarchy of effects. Advertising uses mass selling to reach out to, and increase brand awareness of the the large group of prospective buyers. PB uses both traditional media including television, newspapers and magazines, and online platforms like Facebook and Twitter for advertising. All of these advertising activities revolve around the same theme “Bank for You and Your Family”, sending out similar messages to its target audience and increase exposure of the potential buyers to the brand. In conjunction with advertising, sales promotion provides a short-term stimulation of sales of PB’s financial products. In December 2013, PB introduced an instalment programme for high-end brands and launched cashback programme. These sales promotions seek to encourage both trail and adoption of PB’s financial service, increasing both first-time spending of new customers and repeated purchases of existing buyers. Public Relations also plays an important role in PB’s marketing communications programme. Through a series of media conferences, forums and press releases, PB has made an indirectly paid presentation of itself to the general public. In May 2013, it sponsored Master Chef programme by RCTI, Indonesia’s largest television station, which further increased PB’s media exposure...
Words: 342 - Pages: 2
...What led UPS to pursue an integrated marketing communications approach? What was the promotional objective as it repositioned itself in the "synchronized commerce" market space? Integrated market communication was required in order to get the maximum business out of the market. It was important for UPS to make the market understand that they are not only the package delivery company but they do so much more than just the package delivery. “Synchronized commerce” the name was given to this marketing model / market space. The need to pursue for integrated communication market was required when UPS had to change its image in the market. It was important for market to know that there is a leading edge company which can do much more than just delivering the package. The reason of adopting the integrated market communication was to create a bridge or channel of communication between the customer/consumer and the company. Company wanted each and every customer to walk through the same journey of innovation what UPS was going through. And with this message of their capabilities was communicated to the consumer. Promotional objective for the synchronized commerce was to get the potential business from the core market which was unaware of the capabilities of the company. Working this out was a good opportunity for the company to re-model their own shape in the market and to be known as A LEADING COMPANY in not only packaging but other benefitting solutions to any and or all businesses...
Words: 306 - Pages: 2
...To prepare students for a successful career as a financial professional, universities must include the following communications-related courses as part of the curriculum: 1. Communications Skills Communications skills include oral, written, and presentation skills. The goal is to convey complex financial data into information that can be easily understood by the investing public. This means students must learn how to speak in plain language and avoid the frequent use of industry jargons such as beta, EBITDA, etc. Seasoned investors may understand some of these concepts, but the average or novice investors may not. If the goal is to market a company to as much of the investing public as possible, plain and simple-to-understand language may work best. Written communications skills mean the ability to transform complex financial data into easy-to-understand tables and charts. Taking into consideration human limitations in absorbing complex financial and numeric information, a successful financial professional must be able to condense such information into high-level summary that the average investor can understand as a glance. Thus, it is important that the students learn how to use charts and other visual aids to express complex financial information. Finally, communications skills include how to present information successfully to an audience. Presentation skills involve the use of appropriate eye contact and body language to engage the audience, the ability to listen...
Words: 555 - Pages: 3
