...The importance of non-verbal communication 1. Introduction It is quite usual to forget about many aspects of non-verbal communication when hearing this notion. In fact, what comes to mind immediately are body gestures or facial expressions. However, there are many more aspects. For this reason, chapter two begins with a definition of non-verbal communication and chapter three illustrates these definitions with examples. They also show the importance of non-verbal communication in daily life. In the following paper, the task of the interpreter is analysed in two steps: first, the transfer of a message from the speaker to the interpreter and secondly, the transfer of this message from the interpreter to the audience. The first step is discussed in chapter four, which deals with certain neuroscientific aspects of the process of interpreting non-verbal communication. It is also about the importance of face-to-face situations and shared culture with respect to interpreting non-verbal communication. Furthermore it is mentioned, which role emotional intelligence plays in the understanding process for non-verbal communication. Finally, chapter five talks, with reference to the examples in chapter three, about the difficulties of non-verbal communication for the interpreter. Chapter five describes what possibilities the interpreter is given to reproduce non-verbal communication. Sign-language, one form of non-verbal communication, is not discussed in this essay. In fact, this...
Words: 4027 - Pages: 17
... People use verbal and non-verbal communication daily. Some people who are hearing impaired use special equipment and they also use sign language. People communicate many different ways, one way would be through telephone, and another way would be through face- to-face interaction. The differences between verbal and non-verbal communication is a way for people to communicate face-to-face. I am just going to name a few key components in verbal communication are sound, words, speaking, and language. Non-verbal communication is communication without speaking words. An example of non-verbal communication is facial expressions, eyes, and touching. The challenges in communicating between genders will be that men and women may use the same words to describe a situation but expresses it differently. For example, a woman says to a man that he never talks to her when he is feeling depressed or when something bothering him as a statement that she is frustrated not knowing if she has done something wrong. He interprets that as a statement of a fact. I think someone of the opposite gender understands similar information differently than I because I look at a situation at all different angles. I will try every way possible to solve a problem. For example, A man can do whatever he wants to do in a relationship whether it be good or bad such as if it be cheating or simply using a woman for her money and housing. When the tables turns that man can not handle what that female is doing...
Words: 784 - Pages: 4
...information used at Apple inc. and where each information source comes from in their organisation. Verbal information Apple use verbal information. Verbal information is a way of communicating by saying or expressing your thoughts in to words for example by having a conversation with someone this is where verbal information is shown this is because they are speaking. An organisation has to use information verbally as they are selling products which means you have to be persuasive by using words through speech. They also use verbal information to communicate internally between staff and partners. This may be done face to face or even through the phone. Apple use verbal information to talk and communicate with customers in stores or even over the telephone. Verbal information is very essential in an organisation like Apple The main advantages or verbal information are: • Its quick and efficient • Quicker to give someone an understanding of something as you can explain in more detail • Easier to get point across • Quicker to get a reply There are many advantages but there are also disadvantages: • People easily forget as if someone was to tell them allot of information verbally they wouldn’t remember everything they have said • Lack of understanding, this may be from the persons speech or the way that they are talking The advantages of verbal information The advantage of verbal information is that it’s the fastest way of interacting with people. This is because it’s done...
Words: 2775 - Pages: 12
...the question, “What do you think of when you hear the word communication?” is asked, usually the first or second response is “speaking.” Of course that is an important component, but the area of nonverbal communication, research indicates, is more “telling” of our thoughts than the verbal words we speak (Clark, 2004). Communication is often expressed either verbally, nonverbally, written, or visually. The focus of this paper is to discuss and examine communication that does not involve verbal stimuli. This type of communication is commonly referred to as Demonstrative Communication. Demonstrative Communication involves the use of nonverbal cues. Examples of nonverbal cues include facial expression, postures, eye gaze, gestures, facial expressions, and body language. Nonverbal communication is a very crucial but often neglected area of communication. In comparison, verbal communication make up seven percent of a message, and the remainder is composed of 38% percent tone and 55% nonverbal cues (Lee, 2011). Verbal communication involves using speech to exchange information with others. Verbal communication is more than just talking; it also includes written and mediated communication. A response of “yes” is considered an example of verbal communication, as long as it involves at least one sender and one receiver using spoken words, it can be considered an example of verbal communication (Evans, nd). Newspapers, textbook, and letters are a just a few examples of written communication...
Words: 1017 - Pages: 5
...written report style 1. EXPLAIN THE TWO TYPES OF COMMUNICATION: Verbal : What is verbal communication, what is the importance of verbal communication? Non Verbal: What is non-verbal communication, what is the importance of non-verbal communication? How much (%) of or communication is verbal? How much (%) of or communication is verbal? 2. DISCUSS THE TYPES OF COMMUNICATION: One-to-one Group Scenarios – linking to health and social care settings: Formal Informal Between Colleagues * Between other Services** Between Service Users and Practitioners Such examples can be along the lines of: *i.e. Clear communication is vital between colleagues as they may be taking over your shift for care of one of your patients/service users and they need to know what has/hasn’t so jobs do not get done twice or to ensure that a job gets done in the first place. It is vital especially when dealing with the care of a person, such as bathing them for hygiene purposes or giving medication, particularly if they have amnesia and can not remember. ** i.e. It is important clear communication takes place between others services to ensure correct care is given. For example if a patient /service user is moved to another care unit, their details need to be passed over and communicated efficiently to ensure quality of life and care for that person. This can include such aspects as allergies, if a service user for example has a severe nut allergy, giving other service users food with...
Words: 529 - Pages: 3
...Demonstrative Communication Understanding what communication means is the first step to learning demonstrative communication. Communication is defined as the exchange or giving of information while talking, using signals, or writing it. A person uses communication to express his/her ideas, while the other person listens. Communication can be verbal or non-verbal. Verbal communication is the words spoken and non-verbal are shown through body language, appearance, posture, facial expressions, gestures, or haptic. Communication can be oral or written communication. Demonstrative communication is unwritten and non-verbal communication and can stand and convey messages on its own. Demonstrative communication is used to reinforce verbal communication and sends and receives messages without words. Some examples of non-verbal communication would be the way you style your hair or the type of clothing you wear. A person’s first impression and judgment of you can be altered by the way you look. As a child you learn that first impressions can be highly important. When you are going to church, an interview, or even to a party, one dresses to give a good impression. To reinforce you verbal performance you use these types of qualities. Another form of non-verbal communication/behavior would be haptic, a form of touching. A touch can mean so many different emotions and can include hugging or a simple touch of affection. For example a gathering to say goodbye to troops leaving...
Words: 934 - Pages: 4
...Contents Introduction 2 What is communication? 2 1) What is the role of non verbal communication? 3 What is non verbal communication? 3 Different types of Non verbal communication 3 Roles of nonverbal communication 5 2) Using elaborate examples illustrate where necessary, compare and contrast verbal and non verbal communication. 7 Verbal communication 7 Similarities between verbal and non verbal communication 8 Differences between Non-verbal and Verbal (Language) Communication 8 3) With reference to any two cultures, discuss how differences in the interpretation of non verbal communication symbols can lead to misunderstanding in intercultural communication/interaction? 10 Conclusion 12 Bibliography 13 Introduction What is communication? Communication is the most important thing in everyone’s life, without proper communication we end missing out on a lot of opportunities that come our way. Communication is the key to success. With great communication skills one can almost get out of any problem, almost achieve anything they desire. Communication is the use of messages to produce meaning within and across a variety of contexts, cultures, methods and media. It is a learned activity - you must learn to speak your native language, operate a cell phone or even use gestures that are common in your culture. You must also learn to receive and interpret messages from others. Communication involves the use of writing, talking, gestures- Non verbal communication (e.g. Facial...
Words: 3045 - Pages: 13
...information, a process by which information is exchanged between individuals through a common system of symbols, speech, signs, writing, or behavior (Merriam-Webster, 2011). Communication can be verbal or nonverbal, written, or visual. According to Paul Endress, 7% of the communication process is words, 38% is voice tone, and 55% is physiology. Therefore, nonverbal communication comprises 93% of communication; it is made up of the following three areas and their subgroups: • Body o Physical Space o Clothing and appearance o Locomotion ("kinesics") • Physiology o Posture o Gesture o Facial expressions • Nonverbal o Eye contact o Touch ("haptics") o Tone of voice (paralanguage) Research shows that the nonverbal "channels" of communication (how things are said) are often more important than words alone (what is said)(Endress, 2010). Demonstrative communication is that part of the communication process that includes nonverbal and unwritten communications. Demonstrative communication entails sending and receiving wordless messages (Nayab, 2010) Effective or Ineffective Effective communication is the foundation for positive interactions in the workplace as well as in social settings. To share ideas, give opinions, or be defined as an individual, one must have effective verbal and nonverbal communication skills. These skills are not only important for the sender but also for the receiver. According to Missouri Western State University's Laurel J. Dunn, nonverbal communication...
Words: 1812 - Pages: 8
...University of Phoenix Verbal and Nonverbal Communication Communication is the process through which we exchange information. We communicate verbally and nonverbally. These forms of communication may vary from culture to culture. We use a common spoken language to communicate with one another but it is essential to learn the language in a cultural setting to clearly understand each other. Non-verbal communication includes, but is not limited to, touch, eye contact, volume in our voices, facial expressions, posture, gestures, proximity, sounds, physical appearance and even the clothing we wear. Uniforms, for example, may be associated with the occupational status of an individual; a businessman may wear a suit, and a farmer wears overalls, and so on, each of which implies sets of relationships with the rest of the world. Our attention is usually focused on the study of verbal communication, but non-verbal communication also plays an important role in human interaction. We may use non-verbal communication to emphasize what we are saying verbally or to express our emotions lying beyond the verbal element. Among cultures and nationalities there are differences between verbal and non-verbal communication. Body language for example deals with the use of hands, arms and especially with the face. Facial expressions, such a smile, rolling of the eyes and arching of eyebrows, even breathing, may tell much about the person’s momentary feelings. For example, a person from a Mediterranean...
Words: 907 - Pages: 4
...effective, the service user needs to be surrounded by positive energy and to feel at ease with whoever they are talking to. For example, a care setting such as a doctor’s waiting room could prevent communication due to an un-friendly and clinical set up. To overcome this barrier staff would need to reassure clients and provide adequate information to reduce the service user’s anxiety and try to make them feel more calm and relaxed. Many waiting rooms have done this by providing magazines and having low level background music to try and distract the service user and ease their fears. Noise Noise can be either internal noise or external noise. Internal noise represents the internal-self talking to itself. Whereas, the external noise can include, the conversations of other people, traffic noise or anything that interferes with our ability to maintain focus. Noise in a health and social care setting is constantly a barrier. For example, while sitting in a dentist’s waiting room, there would be people having their own conversations, a radio playing and the receptionist on the phone. So a service user, with a hearing difficulty could find it extremely hard to hear and concentrate because all the background noise would be extremely off putting for an elderly service user. Seating Seating arrangements can affect communication in many different ways. For example, if two extremely shy people are sat together communication could be negatively impacted, however, if a mix of shy and outgoing...
Words: 4903 - Pages: 20
...COM 301 Reflective Writing # 2 (Verbal and non-verbal) Reflective Writing Two A. Verbal 1. What labels, that you dislike, have been applied to you or to groups (for example: ethnic, social, cultural, professional, etc.) to which you belong? Explain how the labels have or have not affected you. One ethnic label that I dislike is the term “Chino” or “Chinks.” I do not like to be referred to as Chinese as Hmong people are not Chinese (people like to use it even though they know that Hmong people are not Chinese). Neither do I like for people to label me by my eyes (in fact, I do not believe that I have small chinky eyes). Although I do not like this label, it hardly affects me at all because it’s not an accusatory label; no one is accusing me that I’m a “Chino” or a “Chink.” One label pertaining to my religion is that I am a polygamist. I am a member of The Church of Jesus Christ of Latter-Day Saints and no, we don’t believe in polygamy (don’t get it confused with the Fundamentalist LDS- they’re different). It’s ironic that people would assume that Mormons are polygamists when in fact, no one assumes that I am a polygamist when I tell them that I’m Hmong. Polygamy plays a role in the Hmong culture; my wife has more grandparents that she can name. In fact, Hmong people still practice polygamy in the United States, though, in secret of course. In contrast to the previous label I mentioned, being labeled a polygamist upsets me because it is used more as an accusatory label;...
Words: 902 - Pages: 4
...all over the world use verbal and non-verbal communication daily. Some people who are hearing impaired use special equipment and they also use sign language. People communicate many different ways, one way would be through telephone, and another way would be through face- to-face interaction. The differences between verbal and non-verbal communication is a way for people to communicate face-to-face. I am just going to name a few key components in verbal communication are sound, words, speaking, and language. Non-verbal communication is communication without speaking words. An example of non-verbal communication is facial expressions, eyes, and touching. The challenges in communicating between genders will be that men and women may use the same words to describe a situation but expresses it differently. For example, a man says to a woman that he never talks to her when he is feeling depressed or when something bothering him as a statement that he is frustrated not knowing if she has done something wrong. He interprets that as a statement of a fact. I think someone of the opposite gender understands similar information differently than I because I look at a situation at all different angles. I will try every way possible to solve a problem. For example, a man can do whatever he wants to do in a relationship whether it be good or bad such as if it be cheating or simply using a woman for her money and housing. When the tables turns that man cannot handle what that female is doing so...
Words: 747 - Pages: 3
...What Are Interpersonal Interactions? When you are around other people, you are interacting. Imagine that anything you do with others is interacting. Regardless of whether you are talking to them, working together on a project, sitting in a meeting room, or having a conversation, you are practicing interpersonal interactions. Interpersonal interactions also include things like relating to one another and exchanging feelings, and they can be both verbal and nonverbal. So, let's break down the concept better by looking at both verbal and nonverbal interpersonal interactions and the skills involved in those interactions. Verbal Interactions When you speak to someone else, you are expressing verbal interpersonal interactions. You can speak in soft tones, loud tones, and tones that include emotion such as anger or excitement. Therefore, verbal interpersonal interactions involve tone and volume. Also involved in verbal interpersonal interactions is word choice. When you speak to someone like a doctor, for example, you will explain things that involve words such as why you are feeling ill and how long the symptoms have been occurring, and you will most likely ask questions related to your illness. If you were feeling sick and feverish, you might explain that you have been tired and achy and ask questions about how you can feel better. Your word choice includes the words that you choose to express yourself. There are skills that are involved in verbally interacting with others...
Words: 1108 - Pages: 5
...understand. Also, communication requires a sender, message and receiver. There are many forms of demonstrative communication, to include both verbal and non-verbal communication. Demonstrative communication can be both effective and non-effective for the sender and receiver. Also, demonstrative communication involves listening and responding and is very important. Also, a message contents will go a long way in explaining the idea that is being presented. Communication The exchange of communication involves information through thoughts or messages by using writing, signals or speech. This communication can be verbal or nonverbal, visual or written. Verbal communication can be written or oral communication. Nonverbal communication consists of eye contact or body language. Facial expressions can be either positive or negative. Smiles or eye contact are two examples of positive facial expressions. Negative communication, could be someone who is grinning, looking confused and not paying attention. Ineffective verbal communication can lead to be perceived or received as negative communication. For example, my wife and I usually have debates and tell by her facial expression if she is becoming angry or happy based off her facial expressions. Someone facial expressions may sometimes reveal their feelings about a particular situation. For example, I might say that I’m feeling ok, but the look on my face may tell people otherwise. The way you look or stare at someone can sometimes...
Words: 806 - Pages: 4
...obstacle based on what the opposite gender sees as being socially acceptable. Verbal and Nonverbal communication can mean different things in different countries. Because a word or gesture in one country may be socially acceptable but in another it may not be acceptable. And verbal and non verbal communication between genders can become an obstacle. How do people communicate? People communicate in different ways. It can be done both verbally and non-verbally. In talking about the way that we communicate through verbal communication in groups there are three main functions of verbal communication- task ordering, process orientation and narrative (Harris & Sherblom, 2008, p. 107). The first communication method that I will be talking about is task ordering; It involves cognitive meaning that focuses on either/or choices and creates an understanding about the group’s purposes and processes. Specifically, language draws attention to particular items and provides the backbone of the group interaction. What if we are asked to serve on a task force, one of the first questions we might ask is, “What are we trying to accomplish?” We are also interested in the time constraints, the resources available, and other pertinent data. Another example of task ordering is if the group has an agenda, keep notes, or takes minutes. This is communication by putting the tasks in order of what is the most important. (Harris & Sherblom, 2008, p. 107). The second verbal communication...
Words: 1551 - Pages: 7
