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What Keeps Xerox Successful

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Xerox

Xerox is one of the largest global corporations that sells business services and document technology products. Since its founding in 1906, Xerox has continued to remain a success in its industry. Xerox’s success is partly due to its management.
Understand the way people react to change. When major change comes to the workplace, people often experience fears and anxieties that create resistance. If you carefully assess and address these causes of resistance, you can streamline the adaptation process and increase the pace of the transformation itself.
Recognize that transformation is a complex organizational process, not a one-off event. According to the best-selling business author and leadership expert John P. Kotter, there are eight key steps involved in an organizational transformation. And they each take time. He also says that you can't skip steps if you really want to succeed. So it's important to be patient with the process.
Manage complexity with discipline, data and continuous improvements. Some outsourcing engagements today are more extensive in scale and scope than a merger or acquisition. And some involve multiple locations that cross national borders, bringing different languages, cultures and laws and regulations into play. To manage this kind of complexity, you have to have disciplined processes, data-driven decision making, and a firm commitment to continuous improvement. It also helps to have expertise in a proven management methodology like Lean Six Sigma.
Get change management experts involved at the earliest opportunity. The best time to begin planning for a smooth transition is during the initial development of the contract itself. Early engagement helps change management professionals clearly understand the client's culture, goals and challenges so they can develop a comprehensive strategy and targeted tactics
Forge an

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