What Should I Do?

First off I would begin to reassure Kim that I understand that she has never been through a planning process before, so there’s no need for her to panic. I would then explain to her that the departmental plan is merely a written explanation on how to accomplish and to achieve the objectives discussed and agreed upon in last month’s meeting.
I would then begin to tell her to utilize and incorporate her expertise of her 7 years as a sales specialist. She should deal directly with the warehouse clerks and get a printout of what time of the month or year sales is at its peak. I would first suggest that she juts down the specifics on what takes place daily in her department, and also I would suggest that other associates in that department compile the same thing and submit them to Kim. That way she will get the gist of what everyone in her department does and everyone would then be in agreement with that objective. Kim should also seek the previous manager for advice and expert advice if at all possible.
I think that Kim’s initial reaction to the planning process is a usual one. Everyone if put into a new position would get cold feet. Even if you have had experience in and with a company for years, your new roll and what is expected in a promotion is new. No one knows what to expect until trained and it is okay to ask questions. Until she becomes familiar with what is expected of her, any new task will seem overwhelming, until she gets the hang of