...Quality of care to me is defined by patient satisfaction through verbal feedback and health outcomes. Nursing care is a form of customer service that is the recipient of constant criticism as well as praise. My quality of care is most definitely not always up to my personally set standards however, I am very critical of myself. Patient load as a current Patient Care Tech on a Medical Surgical floor is less than desirable. This sometimes necessitates less immediate needs, such as ambulation in the hallway and bathing those that could do so independently, less of a priority than those who are acutely ill mentally or physically and require more of my time, leaving the others feeling neglected or less important. Most shifts I refrain from taking...
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...Financial Managers and Quality Initiatives in Health Care Post University Tina M Dixons Abstract This paper will discuss the importance of why financial manager should be concerned with quality initiatives in the health care setting. The topic will describe why quality initiatives are a key role in the financial success and failures in healthcare. Delivery of healthcare is synonymous with finance and the task related to quality improvement and quality initiatives that support accuracy in documentation and treatment. There is a strong correlation between providers and finance. Key words: Finance, Quality initiatives, Providers, Patient care. Financial Managers and Quality Initiatives It is clear that if good quality of services, successful outcomes and customer satisfaction are presented in a healthcare setting, then the financial stability may sustain. As financial managers collaborate to achieve health care quality, they know that there are several variable factors that must manifest in order to sustain and earn profits for their organization. Some variables include reduction in medical error, appropriate diagnostics, medical analysis, education programs, staff training, prevention, primary care, financial reimbursements, technological advancements and minimizing waste. Error and Accuracy Medscape reported that “Eight years ago, the Institute of Medicine's (IOM) report To Err is Human revealed that between 44,000 and 98,000 Americans...
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...Quality Improvement Report Quality Improvement (QI) is an organizational approach that leads to the quality of patient care and services through use of specific set of guidelines, principles, and methodology. This is so that there is assurance that quality care is provided for every patient. Principles of quality improvement focus on measurements. These measurements involve data collection used to improve the quality of care, and patient outcomes. Any good quality improvement program ensures strengthening the systems through analyzes and processes. This quality improvement discussion will review the purpose of quality management in health care industry and why it is needed. Included in this QI report will be an explanation of the differences in stakeholder definitions of quality. Also the explanation of the various roles involved with QI will be reviewed. Explaining what areas must be monitored to ensure quality improvement standards will be addressed. Furthermore, identifying roles of the various accrediting and regulatory organizations will be evaluated. Finally, this QI report will identify helpful resources and organizations that affect QI and outcomes. Purpose of Quality Management and why it’s Needed in Health Care Quality management is essential to the success of the quality improvement of the health care industry. “Management uses management and planning tools to organize the decision making process and create a hierarchy when faced with competing priorities...
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...Unit 2 - Equality, diversity and rights in health and social care. In this this report I am going to be talking about equality, diversity and rights in health and social care settings. Equality Oxford dictionary definition “The state of being equal, especially in status, rights or opportunities.” - 2014, Anonymous. Equality is treating everybody the same despite the differences that they may have. It’s about giving everybody the same chances or choices and treating everybody equally as if there are no differences involved. Why is equality important in society? Equality is very important in society this is because if there was no equality, our society would be segregated into different groups. For example there could be a segregation based on gender and that women shouldn’t be allowed to work and they should stay at home whilst men work and earn the income for the household. Another reason why equality is important to society is if equality wasn’t legalised and the law didn’t protect people then hate crime and violence would increase and nothing would be done about it. For example if people were judged on their race or religion then this would cause a lot of conflict between different races and religions and this could escalate and become a bigger problem this could also lead to segregation. Also why equality is important in society is because everybody should feel that they are treated as an individual. This means that people want to be treated individually rather...
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...paper is to review literature on the issues of diversity in the workplace. We can ask ourselves why is diversity in the workplace so important? Some arguments suggest that it may benefit to an organization and company success. This topic has been researched and discussed for many years before us and is still current in health care and in general. As I was preparing for this week learning adventure, I can say that, besides our chapters in textbooks, I read so many different articles, but for this paper I have chosen the article written by Maier- Lorentz Transcultural nursing: Its importance in nursing practice. I found this article easy to understand and fallow through and I agree with many things listed and discussed by the author. We can define diversity in many different ways many years ago diversity was defined mainly by gender, race, or color. In today’s world, we can also add on sexual orientation, military experience, education, work experience, marital status and many more. With a diverse workforce health care can compete with the higher achieving global organization. This article is discussing important of diversity in the nursing profession. As we can see from the article increasing culturally diverse workforce creates positive outcome for the hospital or organization, and also helps in delivering better care for patients and families (Maier-Lorentz, 2008). That is why this issue has been incorporated through nursing schools in their curriculums as well as boards...
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...TO OUR HOSPITAL? 1 David M. Dowling Operations Management I Southwestern College 20 January 2011 Week 3 – The Culture & Quality at Arnold Palmer Hospital Running head: WOULD YOU RECOMMENT A FRIEND TO OUR HOSPITAL? 2 Abstract In this paper I will demonstrate the importance of instilling a culture of quality in employees and why it’s essential to establish a concise mission statement, code of ethics, procedures and processes that employees can utilize in order to carry out the hospitals philosophy and mission. I will also show what systems and processes I would set up in a new hospital to achieve a culture of quality in a hospital. The paper will also show some of the processes that the Arnold Palmer Hospital in Orlando, Florida uses to achieve such a high success rate in customer satisfaction. The bottom line of this paper is that it’s easy to claim or make the statement that a hospital provides a quality service. It’s another thing to deliver. Learned and established techniques from this text will help an operations manager achieve the desired goal for establishing an environment of quality, excellence and profitability. Running head: WOULD YOU RECOMMEND A FRIEND TO OUR HOSPITAL? 3 INTRODUCTION My Name is Dave Dowling and I am...
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...focuses on the balance of three factors: quality, cost, and accessibility to healthcare (Niles, 2011).” These three factors play a key role in making this concept work. Quality is “character with respect to fineness, or grade of excellence (“Quality,” 2010).” Cost is “the price paid to acquire, produce, accomplish, or maintain anything (“Cost”, 2010).” Accessibility means “obtainable; attainable ("Accessibility," 2010).” Although the “Iron Triangle” consist of three important factors, it is hard to have a balance between the three. In order for a healthcare system to work there has to be a balance between all three factors. Each factor in the triangle can affect the other factors. Meaning it is hard to make all three factors equal without losing a factor. “If one factor is emphasized, such as cost reduction, it may create an inequality of quality and access because costs are being cut. Because lack of access is a problem in the United States, healthcare systems may focus on increasing access, which could increase costs. In order to assess the success of a healthcare delivery, it is vital that consumers assess their health care by analyzing the balance between cost, access, and quality” (Niles, 2011). For example, if I hospital needed some new medical equipment they would probably want the best quality they could get. The equipment would be of great quality but they would end up spending a lot of money to receive that quality. They could also try to save money by getting...
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...some other developed countries American health care is very complex and expensive. The need to develop a health care system that is affordable to every citizen is very necessary to face the challenges and get a better care to the diverse populations of the United States. Since nurse working in the front line of health care and largest health care professionals Nurses should be full partners, with other health professionals, in redesigning our health care and make sure that care is delivered safely, effectively, and compassionately. But there are some obstacles that prevent nurses from participate in the front line of health care formation. Nurses should identify these obstacle and respond immediately to play a leading role in the future and transforming health system. In 2010 the Robert Wood Johnson Foundation (RWJF) and the Institute of Medicine (IOM)published a report that focus on the future of nursing after two years of research. The report divided into three parts. Part one describes how the U.S. health care system is evolving and the committee’s vision for health care in the United States, explains why nurses have an essential role in realizing this vision and why a fundamental transformation of the nursing profession is needed.(The Future of Nursing: Leading Change, Advancing Health,2011, p. 17) part two details the fundamental transformation of the nursing profession that is needed to achieve the improved health care system. This transformation needs to occur in...
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...III HCS/588 August 3, 2015 Georgia Rothstein QI Plan Part III Health care organizations have a responsibility to their consumers as well as various stakeholders to ensure only the highest quality of health care is being delivered. There are two measures that play a huge role in ensuring the highest quality care is being delivered and they performance measures and quality improvement. This study will address the authority, structure, and organization by identifying who is responsible for implementing the plan discussed in the early papers. It will provide who is responsible for communicating the plan to be implemented. It will provide a description of the education the staff will receive. It will also provide a description of the annual evaluation, external entities involved if any, and challenges faced. Authority, Structure, and Organization At St. Joseph’s Hospital in Denver, Co the board of directors is responsible for making sure the employees are providing the patients with quality care. It is important for the board of directors to know the importance of monitoring quality improvement within the facility and ensure the employees are following the standards that have been set. The quality improvement standards set for the hospital are important and by leaders monitoring the quality improvement it can also lower the risk of liability as well as improve patient care (Farrell, 2008). The executive leaders of the hospital have a responsibility to provide...
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...initiatives called nursing-sensitive outcome indicators that focus plans/programs to increase quality and safety in patient care. They gauge aspects of direct patient care related to quality of nursing care by reflecting on structure, process and outcomes of nursing care. Structure in regard to staffing and the skill, education and certification of staff; process in regards to measuring aspects of nursing care related to assessment, intervention and RN job satisfaction, and outcomes by improving the rates of specifics in relation to patient outcomes such as in this particular case preventing hospital acquired pressure ulcers, improving patient satisfaction and restraint prevalence. Nursing Sensitive indicators are only specific to nursing and in 1998, ANA developed a National Data base of nursing quality indicators (NDNQI) so they could continue to collect and build on data from studies to expand nursing knowledge related to factors that influence the quality of nursing care. Why is this important? The nursing profession has the responsibility to measure, evaluate and continually improve practice. NDNQI identify where and how the staff is needed and show the need to increase staff in particular areas of nursing care that need improvement. The NDNQI mission is to help the RN in patient safety and quality improvements by providing research based national and comparative data on nursing care in relation to patient outcomes. In this particular case, if the nurse was educated and had...
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...Reflect on the influence and effect of health care in your life. What questions or concerns have you developed about health care delivery in the United States? Think about your experiences in one or more of the following roles: * Patient/consumer * Friend or family member * Health services professional * Member of your local, national, and global communities Health care delivery is a service received in a health service organization when it needed. In fact, it has a great influence in my life. Cause in order to stay healthy and then prevent certain diseases, as a patient, I have to go to my physician to make check-ups every month. In that case, I have to have a medical insurance, facing the market for price and quality. Health care delivery system in United States, however, faces a lot of challenges and changes over decades; mainly in response to concerns, regarding cost, access, and quality (Leiyu S. & Douglas A. 2012).Cost ,access and quality are three major cornerstones of health care delivery (Al-Assaf 1993a). Why do not United States have a national health system that can give free access to everybody? With these thoughts in mind, review this week’s Learning Resources. Consider the following questions: * Why is health care such an important field? (Consider this question from your personal perspective, as well as from a societal perspective.) First of all, it is an important field because it keep the population or the community safe of chronic...
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...SUPPORT@ACTIVITYMODE.COM HSM 544 Final Exam Study Guide The final examination for this course is comprehensive, and it emphasizes key concepts from all weeks of the course. 1. Identify the major tasks of economics and discuss why they are important. What are their roles in organization management? 2. Identify and discuss the factors that influence the demand, in turn healthcare economics. What factor do you believe has the greatest impact on healthcare economics and why? 3. Discuss the role of all parties (patient, providers, and payers) to contain costs. Analyse the impact of cost-containment efforts on the rising cost of healthcare. 4. What are the primary steps in a production function analysis? How would you apply these steps in a healthcare organization? 5. Discuss the connection between redistribution and social insurance 6. How does the role of non-profit healthcare organizations differ from profit healthcare organizations? 7. Discuss the concept of managed care. Why was it created? What were its goals? Have these goals changed? Has it worked? How it can be improved? Pick one of the previous questions for your initial post; all of them will be discussed throughout the week. Wishing you all success on your final exam! Activity mode aims to provide quality study notes and tutorials to the students of HSM 544 Final Exam in order to ace their studies. HSM 544 FINAL EXAM To purchase this visit following link: http://www.activitymode.com/product/hsm-544-final-exam/ Contact...
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...discussed each question and achieved a consensus, compile a group response, which will be submitted as a Learning Team assignment. White cap: What pieces of information are needed to assist the family in making a decision regarding Marianne’s care? The information provided explains that Marianne, 79, was admitted to the emergency department yesterday with a sever headache. She became unresponsive and a CT scan of her brain revealed she had a hemorrhagic stroke. Her pupils are dilated and unresponsive to light. She is breathing only with a respirator. The piece of information to assist the family in decision-making is the fact that her pupils are dilated and she is unresponsive breathing only with a respirator device. The surgeon cannot guarantee quality of life even with the clot removed (Black, p. 175, 2010). We know that Marianne’s children and husband are involved in the decision making regarding her care and have differing opinions on what medical measures should be done. Her doctor wants to perform surgery but not much information on her quality of life post-surgery is available, nor do we have information on the pros and cons of surgery given her diagnosis and age. We would need to find out from the husband why he feels it is best to “try everything”. Is this because of something that Marianne would want or...
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...The stakeholders and role players that are necessary to achieve success in preventing wrong site surgery include the board of trustees, medical executive committee, directors, senior management, nurses, physicians, other healthcare staff and ancillary staff. The senior management members are the role models for the hospital staff. Similarly, all leadership roles within the healthcare organization, formal and informal, must possess and exhibit the identical vision of zero patient harm (Chassin and Loeb, 2013). Additionally, the Risk Manager and Quality Department staff performs an important role in implementing, maintaining, assessing, and auditing quality and patient safety initiatives. In this case analysis, the key roles that influenced the outcome of a wrong-site surgery event include the emergency department triage staff, emergency department staff (physician, nurse, medical assistant or technician, and/or emergency medical technician), holding area nurse, anesthesiologist, surgeons, and operating room staff. There were plenty of opportunities to stop the sentinel event from occurring. The patient went from one caregiver to the next without a proper verification process. The senior management team with the support of the board of trustees and medical executive committee must hold all healthcare staff employees responsible for their part in risk reduction (Health Research & Educational Trust and Joint Commission Center for Transforming Healthcare, 2014)....
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...installing computer networks because information housed in one system may be “ incompatible with the data format” of information stored in another system. Information technology has an important and expanding role in the delivery of high quality healthcare services. Until recently health informatics systems have generally been developed as independent centralized databases. With computing communications technologies now being introduced into major hospitals, many new information services can now be provided to enhance the patient-care provider interaction. The main applications are the office suit and web-browsers. Most companies are moving toward web interface applications and internet explorer is the front runner for testing purposes. References Egan, G. (2005). Computers and networks in medical and healthcare systems. Glandon, G.L., Smaltz, D.H., & Slovensky, D.J. (2008). Austin and boxerman's Information systems for healthcare management (7th ed.). Chicago. Illinois: Health Administration Press. Suggest how the use of a patient ID bracelet containing a bar-code representation of the patient’s ID and a bar-code scanner can lead to improved quality of care in a hospital. new technology, such as patient ID and a bar-code scanner, allows the hospital to increase the quality level of the care provided. They could ensure fewer mistakes with identification in hospital. Also the technology inaccuracy can lead to mistrust between the patient and the hospital staff. Healthcare...
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