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Being Five Star in Productivity
Roadmap for Excellence in Indian Banking
Being Five Star in Productivity: Roadmap for Excellence in Indian Banking A

The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients in all sectors and regions to identify their highest–value opportunities, address their most critical challenges, and transform their businesses. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with 74 offices in 42 countries. For more information, please visit www.bcg.com.

Federation of Indian Chambers of Commerce and Industry (FICCI) is India’s apex chamber representing over 500 industry associations and over 2,50,000 business units — small, medium and large — employing around 20 million people. FICCI works closely with Central and state governments and regulatory bodies for policy change. Indian Banks’ Association (IBA) is the premier service organization of the banking industry in India. Its members comprise of almost all the Public, Private, Urban co– operative and Foreign banks having offices in India, developmental financial institutions, federations, merchant banks, housing finance corporations, asset reconstruction companies and other financial institutions.

Being Five Star in Productivity
Roadmap for Excellence in Indian Banking

Saurabh Tripathi Bharat Poddar

August 2011

bcg.com

© The Boston Consulting Group, Inc. 2011. All rights reserved. For information or permission to reprint: Please contact BCG at: E–mail: bcg–info@bcg.com Fax: +91 22 6749 7001,...

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