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Assignment 1.1: Communication Process Model
Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Who was the sender? I, Ariana Major, am the sender. | | Who was the receiver? My team leader at work is the receiver, as well as myself. | | What was the message? The message that was trying to get across is, we need more help on the line. When the assembly line gets backed up, no one person has the time to stock equipment or cleans the common areas. If the team lead simply gets someone to stock, the line would run smoother. | | What channel was used to send the message? The channel used to send the message was face-to-face communication, sound and light waves. | | What was the misunderstanding that occurred? The misunderstanding that occurred was the tone in each of our voices and our body language were misconstrued in the wrong way. | | How could the misunderstanding have been avoided? The misunderstanding could have been avoided by watching the tone in our voice, not coming off as defensive and kept eye contact; not looking around fidgeting like we were not paying attention or the conversation was not important. | |
Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: 1. What did you learn about the communication process from this activity? I have learned that it is important to keep your own attention and others. Listening is a key in communication. If one does not pay attention that person misses out on a lot. 2. What seemed to be the main causes of the misunderstandings? The main causes in misunderstandings are poor communication amongst individuals; either the speaker is unclear or the receiver is

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