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Work Group Conflict

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What are the indications that conflict may be present in a work group? What are two methods for addressing/resolving such conflicts? Justify your rationale.

I would like to say that people are able to easily pick up on workplace tension when it is constantly in their mists. Per the ETU website, signs of workplace or workgroup conflict can be: • cliques or factions meeting to discuss issues separately, when they affect the whole organisation • one group being left out of organising an event which should include everybody • groups using threatening slogans or symbols to show that their group is right and the others are wrong • colleagues not speaking to each other or ignoring each other • contradicting and bad-mouthing one another • deliberately undermining or not co-operating with each other, to the downfall of the team
The big question though is how to address or resolve these conflicts. Noticing or being on the receiving end of work place conflict is only one side of the situation. Taking action about it can cause further division or at times in extreme cases, causing the group to dissolve. A few suggestions for handling such issues are taken from a blog posted by Pathak. Pathak places emphasis on presenting a “super ordinate goal” to bring pack into perspective the reason the group exists to begin with. “Focusing attention on the higher goals that the groups share or the long-range aims that they have in common tends to make the current problem seem insignificant beside the more important mutual goals (Pathak). Using this approach can help clear the air and allow for group members remember the original reason for the creation of the group or team.
Another method to approach workplace and workgroup conflict is imposing a solution. “This strategy consists of forcing the conflicting parties to accept a solution devised by higher-level of management” (Pathak). This proposition would only be useful if a decision or resolution needed to be made quickly but, can cause unresolved feelings and issues to be suppressed.
I personally favor the first method. This solution can strengthen and revitalize the group.

R Pathak. (2010, September 21). What is conflict, how does it take shape? [Web log comment]. Retrieved from http://ms-01-ignou.blogspot.com/2010/09/what-is-conflict-how-does-it-take-shape.html Education & Training Unit (ETU). (n.d.). Retrieved from http://www.etu.org.za/toolbox/links.html

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