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Work Related Project Analysis

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Work Related Project Analysis, Part 1
BSA/376

Work Related Project Analysis, Part 1
System Analysis is a formal investigation that is done to help someone or a company to make better choices than what might have been made without a specific system (Principia Cybernetica Web, n.d.) . Included within a system analysis is identifying the underlying issue or the chief of complaint that is made by the client or person. Assessment of the problems and alternative methods are made which can include risks and benefits of the alternative methods. The risks and benefits must be considered so that the client and the developer are able to make a choice from the different methods of improvement (Principia Cybernetica Web, n.d.). System analysis is typically used in directing decision making in personal and business plans, development and other services.
In the case study of The Reliable Pharmaceuticals Service that is located in the Systems Analysis E-Book which is written by John W. Satzinger, Robert B. Jackson and Stephen D. Burd is a company that offers pharmacy services to health-care delivery organizations that are unable to have their own pharmacy within their company (Satzinger, Jackson, & Burd, n.d.). The Reliable Pharmaceutical Service provides service to nursing homes, hospitals and residential rehabilitation facilities (Satzinger, Jackson, & Burd, n.d.) . The medical facilities are able to place telephone orders to the pharmaceutical Service Company and have it delivered to the facility. A lot of the facilities have orders that are standing orders which mean that the facilities will constantly get these orders every month until they cancel the orders (Satzinger, Jackson, & Burd, n.d.). Reliable Pharmaceutical Service has been around since 1975 in which the business was started in Albuquerque, New Mexico (Satzinger, Jackson, & Burd, n.d.). The pharmaceutical company has been very successful and expanded very quickly due to the demand. Reliable Pharmaceutical Service uses a computer based system that has order entry, excel spreadsheets, Access database, billing and inventory management installed to help keep everything organized and accurate (Satzinger, Jackson, & Burd, n.d.) . In 2004 the Reliable Pharmaceutical Service Company’s profit started to drop because of the price controls in Medicare and Medicaid reimbursements and contracts with facilities managed by health maintenance organizations and large national health-care companies. Another reason for the declining of profits was because of the increasing completion from national retail pharmacy chains such as Walgreens and in-house pharmacies at large local hospitals and inefficient operating procedures which have not received a comprehensive review or overhauls in almost two decades (Satzinger, Jackson, & Burd, n.d.) . The Reliable Pharmaceutical Service had to analyze the situation and find ways to save the company which would result in trying to reduce costs in what the company is spending and at the same time improving their services to their clients. The way that the management department of the pharmaceutical company was running the business, had to be broken down into pieces or components. Each of the components had to be analyzed to see if a solution could be found.
In order to save money first Reliable Pharmaceutical Service has to look at the amount of employees that they have on staff and help that they still need because of the expansion. They have 12 delivery people, 20 pharmacist’s assistants, 6 licensed pharmacist office and 10 clerical and office staff (Satzinger, Jackson, & Burd, n.d.) . They also have 15 employees that work in another service area. Reliable needs to hire information systems staff to run its operations and management even though they need to save money at the same time. Reliable Pharmaceutical Service needs to hire about 5 information systems people, 3 within the company and 8 to travel outside the company when needed. This should be well enough people to have to cover the information systems where ever the company does business. When analyzing the information system that is in place that helps to run the business, there are certain skills that are required that information personnel must possess. These skills should include a Bachelors degree in IT and have an understanding of IT strategy that is to be applied to a business (Answers, 2012). The analyst must have excellent communication skills, dependability and know how to solve problems by using logical methods (Answers, 2012). An information systems analyst must be very dependable and must be available to work overtime because there is no specific time for something to go wrong and that needs to be fixed or dealt with. When dealing with an information system the web and wireless technology plays a huge part in it. The web makes it easier for the Reliable Pharmaceutical Service to gather information quickly about its’ clients, surroundings, businesses, laws and anything dealing with the technology system and the changes that may be occurring that may possible become harmful or be an improvement. The web also makes it easier for a business to interact with their clients by given them the opportunity to share inputs or even place orders which would benefit the Reliable Pharmaceutical Service. Wireless technology makes it easier to hook up multiple computer systems throughout the Reliable Pharmaceutical Service Company without having to use all of the excess wiring that may get in the way of the working areas. When using wireless technology it also saves money so that the money that is being saved can be put to better use.
The Reliable Pharmaceutical Service Company wants to connect its client nursing homes directly with a new prescription and billing system (Satzinger, Jackson, & Burd, n.d.) . The approach that was considered in this project was the waterfall approach of the System Development Life Cycle approach. The initiation of the project seem like it would make the project an opportunity but yet it may run into problems. Using the waterfall approach for the project would be predictive because everything is laid out from start to finish and each task carries over into the next task. When the waterfall approach is used it is very important try not to skip a task without completing it because it will throw the entire project off. This is where a problem might come in at, if steps are not followed to the entirety because it would be hard to start on the next phase (Satzinger, Jackson, & Burd, n.d.) . It is very important to gather all information that is to be done in each step and make sure that the steps are concise and understandable so that each teach or person that is working on the project can carry out the task.
Reliable Pharmaceutical Service Company used several information gathering techniques which made the project successful. Some of the information gathering techniques that were used were sitting down with their clients and potential clients and finding out what their needs and concerns are (Satzinger, Jackson, & Burd, n.d.) . They also researched and read documentations from their clients to analyze the client’s needs (Satzinger, Jackson, & Burd, n.d.) . Reliable Pharmaceutical Service Company could also send out surveys and questioners to obtain information.
After analyzing and evaluating the project, it was a success. The project was successful due to the management being happy and satisfied. The project was completed within the budget and in good time. All of the projects requirements were met.

Conclusion
In conclusion to the work related project analysis, system analysis is a formal investigation that is done to help someone or a company to make better choices than what might have been made without a specific system. System analysis is typically used in directing decision making in personal and business plans, development and other services. In the case study of The Reliable Pharmaceuticals Service is a company that offers pharmacy services to health-care delivery organizations that are unable to have their own pharmacy within their company. The Reliable Pharmaceutical Service provides service to nursing homes, hospitals and residential rehabilitation facilities. The medical facilities are able to place telephone orders to the pharmaceutical Service Company and have it delivered to the facility. The Reliable Pharmaceutical Service had to analyze the situation and find ways to save the company which would result in trying to reduce costs and improve their services to their clients. Reliable Pharmaceutical Service Company used several information gathering techniques which made the project successful. One of the information gathering techniques that were used were sitting down with their clients and potential clients and finding out about their needs. After analyzing and evaluating the project, it was a success. The project was successful due to the management being happy and satisfied. The project was completed within the budget and in good time. All of the projects requirements were met.

References
Answers. (2012). What qualifications do you need to become a systems analyst? Retrieved from http://wiki.answers.com/Q/What_do_you_need_to_become_a_systems_analyst
Principia Cybernetica Web. (n.d.). Systems Analysis. Retrieved from http://www.pespmc1.vub.ac.be/ASC/System_analy.html
Satzinger, J. W., Jackson, R. B., & Burd, S. D. (n.d.). Systems Analysis and Design In a Changing World (5th ed.). Mason, OH: Cengage learning. blogspot. (2004, September 16). Project Steps. Retrieved from http://www.projectsteps.blogspot.com/2004/09/what-makes-successful-project.html

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