...| | This posting will expire on 3/15/14 Supervises, coaches, and develops a team of Technical Support Representatives to fulfill company strategies, practices and procedures for serving, solving, selling. Supervises the team to deliver excellent customer services, effectively meet and exceed performance and service goals, and increase revenue through cross-selling. Primary Responsibilities and Essential Functions ¿ Formally and informally coaches and develops the performance of the team to ensure they have the capabilities required to meet targets and increase customer loyalty. ¿ Applies functional and technical expertise and knowledge of performance standards to provide on-the-job training to team members. ¿ Reviews performance data (e.g., scorecard, ACE behaviors, monitored calls, etc.) and diagnose performance gaps to identify performance and productivity gaps. ¿ Discusses Monthly Achievement Plans regularly with Representatives to identify and agree on actions to improve performance. ¿ Creates and implements individual development plans and related coaching plans to establish behaviors that will lead to improved metrics. ¿ Monitors calls and evaluates individual Representative effectiveness on key behaviors to provide coaching to improve performance and the customer experience. ¿ Participates in regular call monitoring calibration sessions to ensure that customer experience standards are consistent applied across the center. ¿ Implements and documents...
Words: 1136 - Pages: 5
...Do you know how huge of a role a resume has in an individual’s life? Resumes play imperative roles and they are the best recommendation. Having a resume during interview times are very crucial and being sure that it includes the main parts an employer seeks is just as important. The benefits of having a resume can be tremendous and also hugely impact the future of an interviewee. Having a clear understanding of what to include in a resume is the first step in preparing a resume. A resume is a document that summarizes your education, skills, talents, employment history, and experiences in a clear and concise format for potential employers. Being sure to meet an employer’s expectations by incorporating the main parts of a resume is an advantage over those who do not. When preparing a resume be sure to include your contact information, objective or goal, work experience, and education. There are many different formats for preparing a resume, but most employers prefer the Reverse Chorological resume format. The contact information is the first part of a resume a potential employer sees. Including your contact information would definitely be one of the most important parts of a resume. If you don’t include your contact information, then how can the employer contact you to set up for an interview? So, be sure that your current information is available for the employer. This section of a resume is often located at the top of your document. Contact information should include your full...
Words: 440 - Pages: 2
...Goodbye Miss Gloria Tadino was mildly surprised whe she found 50 resumes on top of her desk. The resumes attachments to applications for a single job opening that was advertised in a newspaper a few days ago. The position vacant is for an encoder. Gloria, still single, was hired by the company and is currently the recruitment supervisor in the human resources department. The resumes of applicants on her desk indicate her most recent assignment. She was ordered to analyze them and prepare a shortlist of ten names who will be interviewed by the committee headed by the manager of the human resources department. Gloria took a good look at the requirements for the vacant position which consist of the following: 21-26 years old, graduate of B.S. in Computer Science, and a resident of Manila. Gloria found out that thirty of the applicants did not meet the requirements, so their applications were set aside. Still, Gloria needs to eliminate ten more. She was in a quandary and she could not make up her mind on who would be eliminated. As Gloria was shuffling the resumes, she noticed one with a name similar to her ex-boyfriend’s. She said to herself “I don’t want to work with someone who has this name,” and she took out the resume and set it aside. She has nine more names to go. Next, she noticed that five applicants graduated from the university where his boyfriend is an alumnus. She set aside the five resumes. With the last four, she agonized in trying to find a reason for weeding...
Words: 336 - Pages: 2
...capacity and experience/ interest in my particular industry What traits do I looking for in successful employees? The obvious things: Critical reasoning, team player, organization, multitasking… BUT, also Understanding your place Doing what they are told with very little oversight Finding he little ways to add value Key point: In order to gain my tryst in solving the big problem, one must be able to execute the small things well Brass Tacks Understanding the process “Weeding out” process: Step 1: 100-90 Missing or inconsistent information Step 2: 30 seconds scan of resume- who can I throw out 90-25 Typos-Yikes! No fit/ no skills Poor organization Key insight: I will have spent very little time evaluating many candidates before I weed them out Saying the wrong things Ex: B.A. Economic[s] Key insight: The cover letter and resume must be perfect. Typos and grammatical mistakes will not be tolerated. Period....
Words: 908 - Pages: 4
...for Organization Name to view more information about the employer. If Submit Resume is available above, click it to submit your resume directly to this employer. If it is not, please read the Application Instructions below for details on how to send your resume to the employer. No of Openings: 1 Wage/Salary: $10.00-$13.00 Per Hour Job Description: Busy ENT office seeking Medical receptionist with a minimum of 1 year experience. Candidate must have knowledge and experience using EMR or other electronic medical record software. Job duties include, but not limited to: *Patient registration *Appointment scheduling *Answering telephone calls as well insurance verification. Qualifications: Qualified candidates must possess excellent interpersonal communication skills, customer service skills, and telephone etiquette. High school diploma Must be able to perform in a high-pressure environment and have the ability to organize multiple tasks and prioritize responsibilities. How to Apply: Candidate must be highly motivated, flexible, detail-oriented, a multi-tasker and have a great personality and communication skills. In order to be considered for this position, candidates must provide a cover letter with hourly rate requirements, resume and references. Inquiries without direct medical experience or the required documentation need not apply. Resumes may be emailed to jpage@rontalclinic.com or faxed to 248-737-0636, Attn: Office...
Words: 279 - Pages: 2
...fr/langues/anglais/cv/cv/CV.htm Specific features of Anglo-Saxon CVs compared to French CVs There isn’t 1 type of CV in English but many types: things vary from country to country 2 distinct trends: UK & USA => Adjust according to your objective + be as consistent as possible If you want your CV to catch a recruiter’s attention, it must be clear & easy to read (type size: 10-12) CV = showcase => show you’re rigorous, concise, that you master word-processing tools, that you can use the spell-checker Aspects common to all Anglo-Saxon CVs ( CVs are word-processed (never handwritten - it’s the same for letters) ( Their length varies: UK not limited to 1 page (but be as concise as possible because concision = valuable skill) / USA resume = 1 page but CV = as many pages as necessary ( Write your first name first, your family name second (e.g. Jean-Luc LEBRETON) ( Add +33 before your phone number ( There’s no photo (unless specifically required) ( Some CVs have a SKILLS section at the top http://www.quintcareers.com/transferable_skills.html Use action verbs rather than noun ( The EXPERIENCE / EMPLOYMENT part must be detailed French people value academic achievements whereas English-speaking people favour effective skills. Have your placements / internships + student jobs in this part This part often comes before the EDUCATION part ( Use verbs of action achieved, arranged, assisted, co-ordinated, completed, dealt with, developed, established, expanded, handled...
Words: 641 - Pages: 3
...How to Write the Perfect Resume By Vivian Giang and Melissa Stanger | Business Insider – Fri, Nov 30, 2012 10:30 AM EST * Email0 * * * Share27 * * Print It takes recruiters an average of "six seconds before they make the initial 'fit or no fit' decision" on candidates based on resumes, according to research conducted by TheLadders. With this kind of competition, you need to have a flawless resume to get through the screening process. We write a lot about resumes — what to do, what not to do — so now we're introducing a guide to crafting a curriculum vitae that will get you into the interview room. However, these rules are general advice we compiled from career experts. Everyone should tailor their own resume depending on the industry they're in and the position they're applying for. Tailor your resume to the specific position you're applying for. elizabethdaniellephotos / statigr.amYou're basically selling yourself on that piece of paper, so mold the information to reflect what your potential employer is looking for in an ideal job candidate. This is different depending on your industry. Miriam Salpeter advises in U.S.News & World Report that candidates should study the company's web site and "look for repeated words and phrases, taglines, and hints about their philosophical approaches." Then, "mirror some of their language and values in your resume." Put your name and contact info at the top. Business InsiderThis sounds simple...
Words: 916 - Pages: 4
...Team Award, which shows that this hospital cares for all patients and treats everyone with the utmost respect. This hospital is also affiliated with the University of Toronto, which allows most of their graduates to begin working or enhance their working experience inside St. Michael’s hospital. Most of their recruitment happens internally, meaning they have job postings inside their facility and keep it there for a minimum of one week. This gives opportunity for everyone to join and enough time to send in resumes and cover letters, making it a great hospital to apply to. When reviewing resumes, the first item that Human Resources looks for is the individual’s qualifications (schooling, certain degrees). This is the minimum they look for, and if they do not meet these qualifications, they will be rejected. When looking for outstanding employees, they look for the individuals missions and values, which are in par with what the hospital looks for in their current employees. Work experience, as well as being a good team worker will also increase your chances of being hired in St. Michael’s hospital. The HR representatives of the hospital also do a technique...
Words: 1185 - Pages: 5
...Letters While your resume is a summary of your credentials, your cover letter should essentially be a sales pitch. Your aim is to demonstrate why your skills and your background make a perfect match for the position you're applying for. The cover letter is not the place to summarize your background--you have already done this in your resume. Remember, employers typically receive hundreds of resumes for each job opening. You must stand out from other job seekers in a positive way. The best way to distinguish yourself is to highlight one or two of your accomplishments or abilities that show you are an above-average candidate for this position. Stressing only one or two unique attributes will increase your chances of being remembered by the recruiter and getting to the interview stage, where you can elaborate on the rest of your accomplishments. You can also gain an extra edge by showing that you have some specific knowledge about the company and industry. This shows that your are genuinely interested in the job you are applying for--and that you are not blindly sending out hundreds of resumes. More importantly, the employer will view your interest as an indication that you are likely to stay with the company for a substantial period of time if you are hired. 10 Key Details to Remember When to send a cover letter: always mail a cover letter with your resume. Even if you are following up an advertisement that reads simply "send resume," be sure to include a...
Words: 1976 - Pages: 8
...appropriate selection methods in the hiring process I think would be best would be the Resume/ Curriculum vitae review, Application form and formal interview. Since I have been in the working field, these three methods have been used each and every time for my hiring process. I believe that these three methods are more so traditional used and very effective in selecting the right candidate for a company. I will give an overview on each selection method I have listed and how it would be effective in the hiring process. Resume/ Curriculum Vitae Review The Resume or Curriculum vitae review (as known as the CV) is a summary of a potential candidate’s work experience, education, skills and references. There are different kinds of CV’s that can be used, A Chronological CV, A functional CV and a combined CV. A Chronological CV focusses on presenting the candidate’s experience on an employer by employer basis, with the posts being listed in reverse chronological order. It also contains detail of education and qualifications, together with hobbies. Some chronological CVs also contain a brief personal statement at the front which sets out the key skills and strengths of the candidate. This is the most common type of CV. (Adenle, 2016). A functional CV highlights and shows off a candidate’s skills and abilities rather than work history. It more so used when a candidate doesn’t have a lot of work history or has employment gaps. Focuses on skills and abilities that may relate to...
Words: 804 - Pages: 4
...Jobsearch.com. As requested, I am enclosing a completed job application, my resume and references. The opportunity presented in this listing is very interesting, and I believe that my strong experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: ● With a bachelor degree in Finance BBA (Bachelor Business Administration) at Azerbaijan University, I have a full understanding of the human development project. I also have experience in learning and excelling at new business techniques as needed. ● I have experience building large, sustainable, customer-based collaboration with famous companies. I understand the social value of the non-profit sector and hope that my business experience will be an asset to your organization. I am confident that my skills and past experience could make great contributions to your organization. Therefore I would appreciate the opportunity to discuss my qualifications for this position in greater detail with you in person at your earliest convenience. At last I am honored to working under you and join to your team. Please see my resume for additional information on my experience. I can be reached anytime via email at orxanss@yahoo.com or my cell phone, (+99450) 7245456 Thank you for your time and consideration. I look forward to speaking with you about this work conditions. Your Sincerely, Fuad Mustafayev. Application Letter To...
Words: 321 - Pages: 2
...What is a CV? Curriculum Vitae: an outline of a person's educational and professional history, usually prepared for job application. Another name for a CV is a résumé. A CV is the most flexible and convenient way to make applications. It conveys your personal details in the way that presents you in the best possible light. A CV is a marketing document in which you are marketing something: yourself! You need to "sell" your skills, abilities, qualifications and experience to employers. It can be used to make multiple applications to employers in a specific career area. For this reason, many large graduate recruiters will not accept CVs and instead use their own application form. FACT: Often selectors read CVs outside working hours. They may have a pile of 50 CVs from which to select five interviewees. It's evening and they would rather be in the pub with friends. If your CV is hard work to read: unclear, badly laid out and containing irrelevant information, they will just just move on to the next CV. Treat the selector like a child eating a meal. Chop your CV up into easily digestible morsels (bullets, short paragraphs and note form) and give it a clear logical layout, with just the relevant information to make it easy for the selector to read. If you do this, you will have a much greater chance of interview. An application form is designed to bring out the essential information and personal qualities that the employer requires and does not allow you to gloss over your...
Words: 1850 - Pages: 8
...Harrow College Course Name: BTEC LEVEL 3-DIPLOMA IN BUSINES Assignments Unit-2 Task-1(p1) Class Teacher: Hemuna Pather-carr 1a) Produce a two- column table listing in column 1 the main documents the organisation might use for recruitment. In Column 2, write an explanation of the use of each of the documents.(p1) 1. | Job Advertisements | It is notice of job vacancy which is offered by companies and institutions. It states the name of new company. It also mentions how to apply for the job and salary. It also provides the job is part time or full time. | 2. | CV (Curriculum Vitae) | CV is the most important part or a job. Cv provides an overview of a person’s experience educational qualification as well as personal details. It also provides names and contact details of 2 referees’ | 3. | Application Form | An application for employment, job application, or application form (often simply called an application).Employee need to collect it from employer and he should complete the form with true information about his experience educational history, skill, communication skill, emergency contact no, house address...
Words: 627 - Pages: 3
...Employment: Resumes and Letters Introduction Communication skills are the greatest assets in finding that job. Many important skills are needed to get a good job: investigating a targeted company, preparing a resume and letter of application, and writing a thank-you letter to follow up an interview. Researching Possible Employers Regardless of whether the job search is through the college, faculty or on our own, it is imperative to write many documents to secure the job, including a letter of application, a resume, and a thank-you letter after the interview. For all these documents, information of the targeted employer is essential so that the documents can be tailor made to the potential employer's needs. After we decide to apply for a job at a particular company or organization, we need to find as much information as possible about both the organization as a whole and the particular job applying to. While applying for a specific job opening there will be general information about the position in the job announcement. If we read the announcement carefully we can learn as much as possible about the position's requirements and the qualifications the employer is looking for. This information will guide us in preparing the resume and application letter. We can research the organization’ s website for general information about the organization and also search the Internet for articles and news items in the financial media. Preparing a Resume Preparing a resume is the most...
Words: 1106 - Pages: 5
...Library Journal “The granddaddy of worker sites.” – US News and World Report “A killer app.” – New York Times One of Forbes' 33 “Favorite Sites” – Forbes “To get the unvarnished scoop, check out Vault.” – Smart Money Magazine “Vault has a wealth of information about major employers and jobsearching strategies as well as comments from workers about their experiences at specific companies.” – The Washington Post “A key reference for those who want to know what it takes to get hired by a law firm and what to expect once they get there.” – New York Law Journal “Vault [provides] the skinny on working conditions at all kinds of companies from current and former employees.” – USA Today VAULT GUIDE TO RESUMES, COVER LETTERS & INTERVIEWS © 2003 Vault Inc. VAULT GUIDE TO RESUMES, COVER LETTERS & INTERVIEWS HOWARD LEIFMAN, PhD, MARCY LERNER AND THE STAFF OF VAULT © 2003 Vault Inc. Copyright © 2003 by Vault Inc. All rights reserved. All information in this book is subject to change without notice. Vault makes no claims as to the accuracy and reliability of the information contained within and disclaims all warranties. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Vault Inc. Vault.com, and the Vault logo are trademarks of Vault Inc. For information about permission to reproduce selections from this book, contact Vault Inc.150...
Words: 46382 - Pages: 186
