Premium Essay

Workbook Review Questions

In: Business and Management

Submitted By KylieB
Words 3068
Pages 13
Weekly Review

Workbook

for

Manage

Employee Relations

Student Name:

Student Number:

Assessment Task 1 – Written Assessment - Workbook Assessment One: Manage Employee Relations

Content Revision Areas for Test

Chapter 1 & Lecture Notes

What is Workplace Relations?

1. The working relationships between employers and employees

2. The relationship between management and labour, shaped by individual employers and employees and by employer and employee organisations and government institutions, that exist at a workplace or in an industry and influences how effectively they work together to achieve their joint and separate goals.

Name the measures of an organisation’s Workplace Relations?

 labour turnover
 absenteeism rates
 how easily an organisation is able to recruit the employees it needs
 The number of official grievances registered
 Material ‘shrinkage’, wastage and ‘spoilage’
 Days lost through industrial action

What are the three views of Workplace Relations? Define them.

1) THE PLURIST VIEW 2) THE UNITARIST VIEW 3) THE RADICAL VIEW

1. THE PLURIST VIEW
Conflict as inherent due to diversity of goals and can be managed and contained by rules and regulations.

2. THE UNITARIST VIEW
Conflict as occasional and temporary because employees and employers share same basic goals (creating wealth & value) so relations are essentially harmonious.

3. THE RADICAL VIEW
Conflict systemic & never ending due to unequal nature of relationship and different goals.

What is the difference between Mediation, Conciliation and Arbitration?

MEDIATION:
A neutral third party assisting disputing parties to identify the disputed issues, develop options, and consider alternatives in order to reach an agreement.

CONCILIATION:
The process whereby a neutral third party helps two disputing...

Similar Documents

Premium Essay

Individualised Learning Plan

...Individualised Learning Plan: Pema Gyaltshen Course TAE40110 Certificate IV in Training and Assessment Readiness Checklist Enrolment Date 05/05/2015 Access to Website Any Questions Answered Graduation Goal 11/08/2015  Word Processor Time Commitment 20 hours per week  Tutor RPL notes Barriers / Strategy Practice Environment Training opportunities within an RTO (Training Diploma of Management) Pema is an experienced senior High School Teacher and Assistant Principal. About Recently Pema has been given the opportunity to train and assess in the Diploma of Management within a WA-based RTO. Individualised Learning Plan: TAE40110 SAVE Training Introduction This document is used to plan a learning and assessment pathway that best suits you. The duedates and structure set out in this plan have been tailored to ft your current circumstances. We can review and change this plan at any time if for some reason it's not working out or there has been a major change in your situation. Please contact us if this is the case. Our aim is to help you get qualifed sooner than your maximum enrolment period, this will create a bufer of extra time in case you need it. If you feel you are not going to meet a deadline set out in this plan it is important to contact us so we can review it for you. Don't avoid us if you miss a deadline – it's not the end of the world and we'll help you get back on track. Just because we suggest you work through......

Words: 1328 - Pages: 6

Premium Essay

Bsbadm504B Sw

...2nd Edition Plan or review administrative systems BSBADM504B Student Workbook   BSBADM504B Plan or review administrative systems 2nd Edition 2010 Student Workbook BSB07 Business Services Training Package Part of a suite of support materials for the Acknowledgment Innovation and Business Industry Skills Council (IBSA) would like to acknowledge HASCOM Pty Ltd for their assistance with the development of this resource. Writer: Kensington Budgewater Copyright and Trade Mark Statement © 2010 Innovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd (‘IBSA’). Use of this work for purposes other than those indicated above, requires the prior written permission of IBSA. Requests should be addressed to Products and Services Manager, IBSA, Level 11, 176 Wellington Parade, East Melbourne VIC 3002 or email sales@ibsa.org.au. ‘Innovation and Business Skills Australia’, ‘IBSA’ and the IBSA logo are trade marks of IBSA. Disclaimer Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and the original developer do not warrant that any licensing or registration requirements......

Words: 14589 - Pages: 59

Premium Essay

Chem

...on each of the three days. 2 Discussion Questions Respond to weekly discussion questions. DQ1:Wed DQ2:Sat 2 Nongraded Activities and Preparation Complete the Equation Editor tutorial and Virtual ChemLab Tutorial located on your student website. Individual Text Exercises, Part I Resources: Equation Editor tutorial Prepare written answers to the following assignments from Introductory Chemistry: • Exercise 20 in Ch. 1 • Exercise 120 in Ch. 2 • Exercise 112 in Ch. 3 • Exercise 120 in Ch. 4 • Exercise 100 in Ch. 5 • Exercise 126 in Ch. 6 • Exercise 116 in Ch. 7 • Exercise 100 in Ch. 8 Submit the assignment, as directed by your facilitator. Friday 5 Individual Virtual ChemLab Assignment 2-4 Access and view the Virtual ChemLab Tutorial, located on the student website. Complete 2-4: Precipitation Reactions from Virtual ChemLab: General Chemistry Laboratories, located on the student website. Note. To complete the assignment, the Virtual ChemLab software must be installed on your computer and must be used in conjunction with Virtual ChemLab: General Chemistry Laboratories. Installation requirements and instructions may be found in the workbook and on the accompanying CD. Once the software is installed, an electronic workbook may be found corresponding with your workbook, which contains preset lab assignments that match the workbook assignments. Use these preset assignments when working on your workbook assignments, as the appropriate laboratory......

Words: 1174 - Pages: 5

Free Essay

Network

...designed to cover the course objectives for this unit. Assignment 1.1: Textbook/Workbook Assignments • Complete the following exercises and questions from Routers and Routing Basics: CCNA 3 Labs and Study Guide: Vocabulary Exercise: Matching on page 3 VLSM Subnetting a Subnet Exercises on pages 9-11 VLSM Addressing Design Scenarios 1-6 on pages 15-20 Summary Route Exercises on pages 21-24 Concept Questions on pages 25-27 VLSM Case Study on page 27 Internet Research on page 29 (Use the ITT Tech Virtual Library.) • Complete Chapter 9 Review Questions 2-7, 10, 14, 20-22 on pages 258-259 of Introduction to Telecommunications. Submit your written answers to your instructor at the beginning of Unit 2. . Assignment 1.2: Virtual Labs • Complete Virtual Labs 6, 7, and 8 from the CCNA 640-802 CCNA Simulator, which you can find by clicking through these paths: ICND1 Troubleshooting Scenarios Lab 6: IP Addressing and Routing. ICND1 Troubleshooting Scenarios ICND1 Part 4: Troubleshooting Labs Lab 7: IP Routing I ICND 2 Troubleshooting Scenarios Lab 13: IP Routing II Submit your written answers to your instructor at the beginning of Unit 2. ©ITT Educational Services, Inc: Date: 03/13/09 Network Technology and Service Integration Unit 2 Homework The following homework is designed to cover the course objectives for this unit. Assignment 2.1: Textbook/Workbook Assignments • Complete the following exercises and questions from Routers and Routing Basics: CCNA 3 Labs and Study......

Words: 2825 - Pages: 12

Premium Essay

Workbook

...1st Edition Student Workbook BSBCUS501C Manage quality customer service 1st Edition 2011 Part of a suite of support materials for the BSB07 Business Services Training Package Copyright and Trade Mark Statement © 2011 Innovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd (‘IBSA’). Use of this work for purposes other than those indicated above, requires the prior written permission of IBSA. Requests should be addressed to Product Development Manager, IBSA, Level 11, 176 Wellington Pde, East Melbourne VIC 3002 or email sales@ibsa.org.au. ‘Innovation and Business Skills Australia’, ‘IBSA’ and the IBSA logo are trade marks of IBSA. Disclaimer Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and the original developer do not warrant that any licensing or registration requirements specified in this document are either complete or up-to-date for your State or Territory or that the information contained in this document is error-free or fit for any particular purpose. To the extent permitted by law, IBSA and the original developer do not accept any......

Words: 24145 - Pages: 97

Premium Essay

Acct 280 Financial Project Word Book

...GAMESTOP CORP. ACCT 280 FINANCIAL PROJECT WORD BOOK Assignment1: Ethical Dilemma (10 points)[1] Before reading this assignment, review pages 8-9 in your text about evaluating ethical dilemmas (or search for ethical dilemmas in the online text). Remember that an ethical dilemma, by its nature, has at least two alternatives – maybe more. GAMESTOP’S Chief Accounting Officer is Robert Lloyd. He is responsible for overseeing the books and records of the company and preparing the company’s financial statements. Lloyd reports to David Carlson, who is the Chief Financial Officer of the company. Carlson reports to Daniel DeMatteo, the company’s Chief Executive Office (CEO). The day is April 5, 2009 and the company has just finished closing its books and records for the first quarter of 2009 (March 31, 2009) and preparing to release its first quarter’s earnings to the marketplace. Matteo places a call to Lloyd at 10:30am on the morning of April 5. DeMATTEO: “Hi Robert. How is it going? Do you have a minute to talk about something important?” LLOYD: “Oh hi Dan. Everything is on track for the quarter. We’re wrapping up the final details for the earnings release next week. I’ll be getting together with David in tomorrow as a matter of fact to review everything. What can I do for you?” DeMATTEO: “We have a little problem with the first quarter earnings that I wanted to talk about.” LLOYD: “Oh really? What’s the problem? We’ve reviewed all of the numbers......

Words: 3050 - Pages: 13

Premium Essay

Phoenix

...|[pic] |Course Syllabus | | |College of Natural Sciences | | |CHM/110 Version 3 | | |Introductory Chemistry | Copyright © 2010, 2007 by University of Phoenix. All rights reserved. Course Description This course will examine the basic principles of chemistry conceptually and specifically. The course will apply chemical concepts to address relevant issues ranging from atomic structure and chemical reactions to organic and biological chemistry. The course topics include matter and energy, chemical bonding, intermolecular forces, chemical equilibrium, and nuclear, organic, and biological chemistry. Students will apply these concepts using practical examples, facilitated discussions, and experiments conducted through a virtual laboratory. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this......

Words: 1667 - Pages: 7

Free Essay

Sqxwdcwd

...Unit 9: Outdoors & Adventurous Expeditions Workbook |Name | | |Group | | This completed workbook is to be submitted for assessment on the following date: ORIGINALITY STATEMENT: The contents of this workbook have been produced by me individually or with team members & is a true reflection of the activities undertaken as part of this unit. Name: Signed: INTRODUCTION Outdoor and adventurous expeditions are used by most of the Uniformed Public Services; particularly the Armed Forces, to develop the skills and values essential for effective teamwork. They provide opportunities for individuals and organisations to understand how they perform in difficult and arduous conditions. This workbook serves as a record of activities, development of skills, reflection, future plans and also includes witness statements to be completed by tutors or lecturers. Careful completion of this workbook in relation to the activities carried out will provide evidence to support the learning outcomes for the module. It should be completed with your own work and you may include photos and diagrams as you feel appropriate. You should complete the workbook electronically and will need to ask staff and tutors to complete witness......

Words: 1850 - Pages: 8

Premium Essay

Microsoft Excel for Teachers

...Instructions as Applied to Microsoft® Excel for Teachers Project summary Goal Given access to a personal computer with Internet Explorer, instructor led, web-based lessons, and the Microsoft® Excel program, the learners will be able to create an Excel grade book. The teachers at Roosevelt Elementary School are urged to use technology daily. And while all teachers have access to the Microsoft® Office professional software suite, in addition to a schoolmaster program, staff surveys (January 2004, Technology staff survey and march technology committee meetings) single out Microsoft excel as the program in which they most need training. Using a spreadsheet program to maintain a grade book will allow the learners (teachers at Roosevelt Elementary School) to follow through with their technology goal of learning to use the software programs they have. It is also a potential time saver for the very busy teachers. Most teachers realize that Microsoft® Excel is a powerful Program. Once a teacher learns Microsoft® Excel to create their own grade book, a small first step; they will then be able to utilize other aspects of Excel relating to the grade book. For example, they can customize their grade book by adding comments, charts or graphs or might possible use the charts and graphs feature on their own for other classroom applications. This would provide a visual representation of their students’ classroom performance. Other well-utilized options for using Excel include......

Words: 11547 - Pages: 47

Premium Essay

Sdfsdfsd

...multiple choice questions. You may also have some additional material from Monday’s lecture. Study advice: Try to prepare for the exam in advance in order to get enough sleep the night before. Get plenty rest the night before. This will help you to read the questions carefully. I estimate about 5% of the misses are due to careless reading. Study your assigned homework problems and blackboard quizzes. Use the handout that I prepared for you: Arbitrage & Speculation. Lecture 1 The Economic Approach Related Readings Chapter 1 Define Economics in two ways and understand the difference between each way. Know the meaning and relationship between the following concepts covered in the first lecture: scarcity, rationing/rules, competition and choice. Know especially the concept of opportunity cost and choice. Be able to work opportunity cost problems similar to cost of college and the alternative ways of travel problems that we did in class and on homework. Know the difference between normative and positive. Know the difference between positive sum games, zero sum games and negative sum games as discussed in the lecture. Economists use incentives to set up positive win-win games as in my classroom examples of Australia & golden content in trash. What is meant by the moral hazard problem? Understand the Eight Guideposts of economic thinking as discussed in your text. Go over the pitfalls of economic reasoning: Review the......

Words: 1815 - Pages: 8

Premium Essay

Life Planning

...JaiperJAM My Life Planning Workbook JaiperJAM Don’t wait for life to happen, make it happen www.achieve-goal-setting-success.com [Goal Setting Workbook – Rev 0] Page 1 © 2007 JaiperJAM Index 1. 1.1 1.2 1.3 1.4 Introduction ....................................................................................................................................3 Goal Setters............................................................................................................................................3 What exactly is Goal Setting?.................................................................................................................4 Where it goes wrong...............................................................................................................................6 The Goal Setting Process – an Overview...............................................................................................10 2. 2.1 2.2 2.3 2.4 It’s All About You! ................................................................................................................11 Personality Profiling.............................................................................................................................11 Your Behaviour Profile ........................................................................................................................12 Your Aptitude/ Intelligence Preference ......................................

Words: 28764 - Pages: 116

Premium Essay

Foundation Core Units Multiple Choice Test

...Foundation Core Units Multiple Choice Test Section 1 Developing Yourself as an Effective HR/L&D Practitioner Question 1 “Effective HR professionals really have to succeed by understanding the business, the market and the customer as well as the Chief Executive or the Marketing Director. It’s about understanding what the organisation would look like if it was really humming, really succeeding. Translating that back into culture, working practices, learning, motivation, reward, selection – those are the strategic choices…to make” - Geoff Armstrong, CIPD. Aside from this, what other skills and qualities do you think are necessary for HR professionals today? Being able to distance yourself from staff, as HR are a separate entity from the rest of the business Being able to create a HR strategy and sticking to this regardless of changes in the work environment Having an understanding of the purpose and role that HR plays within a successful organisation Responding to events as and when they occur, rather than trying to create any contingency plans/procedures Question 2 How do the skills listed in Question1 help you as an HR professional carry out your role more effectively? By keeping your distance from staff it is easier when you need to advise staff on matters such as grievance or disciplinaries By sticking to a strategy that you have decided upon regardless of what happens, it shows that you do not buckle under pressure Having an understanding of HR’s......

Words: 3588 - Pages: 15

Premium Essay

Patagonia Case Study

... Table of Contents PART 1 Discuss the management control system in the Patagonia Company. Explain and discuss the nature, context, evolution, elements, processes, strengths, weaknesses/problems of the management control system at Patagonia (including a critical evaluation of the Workbook Process). Page 3 PART 2 Would you recommend to Patagonia’s management that they continue with or discontinue the Workbook process? Explain your reasons and make recommendations for any changes needed. Whether to enhance the existing process or to replace it? If you recommend continuing the process, what would you replace it with?) Page 7 PART 3 Would you like to work at the company? Explain your reasons. (Note: group members can disagree on this. Reasons for and against (if any) should be explained.) Page11 PART 4 Discuss the management control system in the Patagonia Company. Explain and discuss the nature, context, evolution, elements, processes, strengths, weaknesses/problems of the management control system at Patagonia (including a critical evaluation of the Workbook Process). What makes Patagonia different from many corporate organisations? Everything! Patagonia is a very successful business that has grown at a sensational pace. What is interesting about Patagonia is that the founder’s motivation was never solely about making money, profits and relaying hefty bottom lines. Other things mattered...

Words: 2390 - Pages: 10

Premium Essay

My Money Sense Budget Assignment

...importance of keeping a budget, and the need to plan ahead for expenses. The activity is based on the program and financial information of a fictional student we will call Heidy. The scenario below outlines her basic financial information, all of which is plugged into Heidy’s My Money Sense Workbook . You can develop your own budget with the My Money Sense Workbook Template in DocSharing under Week 2. Instructions Read the following student borrower scenario and review Heidy’s My Money Sense Workbook to see how the relevant information is applied within the spreadsheets. You may find it helpful to have this instruction document and the Workbook both open and visible on your computer. After examining this information and the workbook, you will be able to answer the questions in the Assessment tab under Week 3 to the left of your screen. Your answers will be graded and will count toward your overall grade in the course. Scenario Heidy has just enrolled in the Business Administration Program at DeVry University at the Standard Tuition Rate. She plans to complete her program in 4 years. She has entered this information in the Enrollment Details section on the Estimated Costs tab of her Workbook. Heidy receives financial aid of various kinds each semester. She has entered her grant and loan information in the Financial Assistance section on her Estimated Costs page. During her meeting with her Student Finance Consultant, Heidy learns about the National Student Loan......

Words: 878 - Pages: 4

Premium Essay

Isk Management

...Project Part One Risk Management Draft Jarvis Thomas ITT Technical Institute IS 3110 Risk Management in Information Technology Security 16 October 2014 Table of Contents Document Purpose 3 Definition 3 Risk Management Approach 3 Risk Tolerance 4 Risk Management Tasks 4 Document Purpose The Risk Management Plan describes how risk management will be structured and performed on the project to ensure risk are being managed and controlled at acceptable levels. Risk in a project environment cannot be totally eliminated. The objective of a risk management process is to minimize the impact of unplanned incidents on the project by identifying and addressing potential risks before significant negative consequences occur. The Risk Management Plan also becomes a subset of the Project Management Plan. Definition Definition of Risk Management:  the formal process by which risks factors are systematically identified, assessed, and responded to.  Risk management concentrates on identifying and controlling areas or events that have a potential of causing unwanted change.  (Note that opportunities, also known as positive risk, should also be managed/exploited. This document is focused on mitigating negative risk, rather than maximizing positive risk.)   Definitions, Acronyms, and Abbreviations |Risk |A......

Words: 1025 - Pages: 5